Computer Software, 500+ employees
Less than a year
“Tracking daily progress made easy”
Pros
The user-friendly interface ensures a quick and easy start.
Cons
Enhancements are required in managing backlog stories within the system.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 101-500 employees
More than a year
“Great tool for project management”
Pros
Ideal for tech teams, Jira excels in its ticket system and prioritization capabilities.
Cons
The software's complexity arises from an abundance of features, making navigation intricate.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Computer Software, 101-500 employees
More than a year
“Anyone can use it, but few learn how to utilize it”
Pros
Jira fosters collaboration across organizations and inter-departmental teams. It effectively tracks work and enables seamless project handovers, enhancing the dissemination of work.
Cons
Integrating with third-party ticketing platforms poses challenges, requiring finesse and complicating the process.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Information Technology and Services, 11-50 employees
Less than a year
“Efficient Project Planning tool for organisations”
Pros
Among the best tools for software planning, issue management, and ticket raising, Jira offers extensive customizations, including schemas and views. It effectively prioritizes critical and non-critical tasks.
Cons
Compatibility issues with Slack and a buggy ticketing system in Jira are notable. Initial customization is time-consuming, and default board settings can be confusing.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 101-500 employees
Less than a year
“Jira revolutionises cross-team collaboration and project management”
Pros
The kanban boards and project roadmap tools provide a strategic view of operational workloads, bug management, and more. Transforming how business teams operate, Jira enhances appreciation for time, effort, and content.
Cons
A minor gripe involves integration with Clockify, where stopping the timer on Clockify doesn't update the 'Time Taken' value on Jira issues/bugs/tasks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Jira - Project Management for agile teams”
Pros
Suited for Kanban and agile methodologies, Jira serves well in project and time management.
Cons
Adding sub-tasks could be more user-friendly. The current header option is not always helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Information Technology and Services, 500+ employees
More than a year
“Full stack project management tool.”
Pros
Jira excels in tracking tasks and integrates seamlessly with Bitbucket, facilitating branch creation directly from tasks for correlating code changes with product requirements.
Cons
The process of moving tasks between boards is time-consuming. A minimalistic view based on use case would enhance user-specific task efficiency.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Translation and Localization, 101-500 employees
More than a year
“Very useful and easy to use”
Pros
Providing an overview of all tickets, Jira allows nesting them together by application.
Cons
No noteworthy issues; the software performs as expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Banking, 500+ employees
More than a year
“Not my favorite interface”
Pros
Navigating Jira may pose challenges, but it serves the user's needs, offering quick clicks for issue management.
Cons
Navigating Jira is generally challenging for the user.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
4
Education Management, 500+ employees
Less than 6 months
“best software to manage all kind of process in the project”
Pros
Offering templates for developing customized workflows, Jira is user-friendly and aids in team task tracking.
Cons
The software's cost is a significant concern for smaller projects.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Not Specified, 500+ employees
More than a year
“Just the way to go”
Pros
Insanely easy to use, Jira is excellent for team task tracking.
Cons
A more user-friendly interface is desired for setting up substantial projects with numerous tasks.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Telecommunications, 500+ employees
Less than a year
“Loved it”
Pros
A good tool for a smooth workflow experience in business collaboration, Jira provides ample customization options and add-ons.
Cons
Jira's user interface is complicated, making task management difficult.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 500+ employees
More than a year
“Good customizable tool for project management”
Pros
Jira's flexibility allows extensive customization and the incorporation of numerous add-ons, enhancing its utility for various tasks.
Cons
Effective when widely adopted; data can become outdated if not universally used across teams.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
7
Health, Wellness and Fitness, 101-500 employees
Less than a year
“Very convenient and ease to use project management tool.”
Pros
Jira facilitates easy task planning and progress tracking, fostering collaboration within the organization without significant effort.
Cons
No significant faults found; the software offers adaptable features for various departments in the organization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
4
Music, 1-10 employees
Less than 6 months
“Awesome!”
Pros
Perfect for task and project management in small businesses, Jira is appreciated for its user-friendly interface.
Cons
No negative feedback; the software functions exceptionally well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
Less than a year
“So far the best project management, tracking and bugs reporting, tracking tool.”
Pros
With an easy interface and seamless third-party integrations, Jira stands out as a robust tool.
Cons
Initial setup challenges and limited direct communication with team members are areas for improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Not Specified, 500+ employees
Less than 6 months
“Works for tracking/ managing projects”
Pros
Jira enables efficient tracking and management of tasks and requests, promoting collaboration among team members.
Cons
Although not visually appealing or highly intuitive, the software fulfills its functional purpose.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
4
Marketing and Advertising, 11-50 employees
More than a year
“Complete project and support tickets management tool”
Pros
A highly robust tool, Jira is well-suited for managing complex workflows.
Cons
Initial usage may be challenging for inexperienced users.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Not Specified, 101-500 employees
Less than a year
“Manage timelines for tasks and projects”
Pros
Jira's user interface is a standout feature, fostering improved team collaborations.
Cons
After a trial period, the realization that the software is somewhat expensive.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Information Technology and Services, 11-50 employees
Less than a year
“Now Process/task management and progress tracking is Easy and efficient”
Pros
Creating groups, sharing/splitting tasks, and quick resolution of queries contribute to the ease of using Jira. Diagrammatic representations aid in understanding progress.
Cons
No identified dislikes since starting usage. The tool is highly useful, facilitating process tracking and planning with efficient teamwork and coordination.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7