Fredrick
Retail, 101-500 employees
Less than a year
“A great software for easy issue resolution”
Pros
You can address issues based on priority and importance.
Cons
Jira doesnt allow raising two issues in one ticket.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martin
Education Management, 500+ employees
More than a year
“Ideal software for requirements management & bug reporting”
Pros
Jira transformed my approach to software projects shifting me from traditional "waterfall" methods to agile ones. Its tailored for agile workflows offering a platform to plan execute and monitor tasks effectively. For broader conceptual work integrating with Confluence and Trello provides a holistic view.
Cons
My experience with JIRAs notification system echoes a common sentiment across Atlassian products. Relying solely on email notifications can inundate inboxes especially when managing multiple projects. A more robust notification center within the software would greatly enhance user experience.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Monica
Translation and Localization, 101-500 employees
More than a year
“Very useful and easy to use”
Pros
I appreciate the ability to view all tickets comprehensively especially with the option to nest them together by application.
Cons
I dont have any specific points to mention so far Jira meets my expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Restaurants, 11-50 employees
“Management”
Pros
I find everything about it to be incredibly straightforward and easy to use.
Cons
Overall were quite satisfied with this program there are hardly any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jamsly
Computer Software, 1-10 employees
Less than a year
“Best Project Management software”
Pros
Jira is incredibly cool and userfriendly. I utilize it for both work and personal projects due to its powerful capabilities.
Cons
Jira already includes a wide range of features I dont believe its lacking anything significant.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not specified, 1-10 employees
Less than a year
“Very easy to implement without much of a learning curve”
Pros
Upon our engineering teams adoption of Jira even as a nonengineer I found it incredibly easy to start using effectively.
Cons
I havent encountered any particular issues my experience has been entirely positive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Abhishek
Computer & Network Security, 500+ employees
Less than a year
“JIRA is Best Agile and SCRUM Management Tool”
Pros
Jiras complexity can make it challenging for new users and thorough walkthroughs and documentation are necessary.
Cons
This software isnt userfriendly its complicated and the walkthroughs and documentation are messy.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Matthew
Entertainment, 1-10 employees
Less than a year
“Good way to stay organize with a big buisness - Jira”
Pros
JIRA works well for bug reports and integrates smoothly with ZenDesk.
Cons
Occasionally copying and pasting images can be challenging but its not a significant issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrea
E-Learning, 51-100 employees
More than a year
“The task management tool”
Pros
Recognized as an excellent business tool Jira offers an array of features and thirdparty integrations seamlessly integrating with Atlassians suite of tools.
Cons
Pricing could be more competitive and performance issues like occasional slowness and crashes need addressing.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Sunil
Information Technology and Services, 500+ employees
More than a year
“Full stack project management tool.”
Pros
JIRA effectively tracks tasks and its integration with Bitbucket simplifies the correlation between code changes and product requirements by allowing direct branch creation from tasks.
Cons
Moving tasks between boards feels lengthy. A simplified view based on specific use cases would enhance task efficiency.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Not specified, 101-500 employees
Less than a year
“Helps in keeping a track of my tickets”
Pros
The standout feature of Jira for me is its ability to track all generated tickets and prioritize them as needed. Its invaluable for escalating urgent issues especially in clientfacing teams.
Cons
I believe the UI could use some improvement it feels cluttered and takes time to adjust to. Simplification would be beneficial.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Marcos
Computer Software, 51-100 employees
Less than 6 months
“One of the best tools in the market”
Pros
Its integrations with other tools facilitate continuous workflow improvement. The feature to extract metrics aids in assessing team health and identifying potential issues.
Cons
While the solution offers comprehensive features the complexity of creating task flows can sometimes cause minor issues for the team leading to longer setup times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Simona
Information Technology and Services, 500+ employees
Less than 6 months
“Very useful if you use it right”
Pros
Its a comprehensive and helpful tool for task management.
Cons
Jira is complex but helpful once mastered.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Andrea
E-Learning, 11-50 employees
Less than 6 months
“Jira: Agility and Flexibility in One Great System”
Pros
Learning to use Jira requires some effort due to its complexity and customization options but once mastered its quite efficient.
Cons
Learning to use Jira requires effort as its not the most intuitive software especially with extensive customization.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Laxman
Computer Software, 500+ employees
More than a year
“JIRA Review”
Pros
JIRAs ease of use coupled with its task management capabilities makes workflow management seamless.
Cons
The user interface occasionally takes time to load all the features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
dileep
Industrial Automation, 500+ employees
More than a year
“Jira | on-premise and Cloud- fully optimizable ,functional and automatable”
Pros
Leveraging automation and REST capabilities Jira ensures seamless access to both cloud and onpremise solutions enhancing productivity.
Cons
Despite being slightly pricier its extensive addons justify the cost.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Terry
Financial Services, 51-100 employees
Less than a year
“Jira revolutionises cross-team collaboration and project management”
Pros
Utilizing kanban boards and project roadmap tools offers a straightforward and strategic approach to managing operational workloads development projects and bug tracking. This tool revolutionizes how our business teams operate and how we appreciate their efforts in terms of time effort and content.
Cons
In my experience my only issue isnt with Jira itself but rather its integration with Clockify. Theres a minor inconvenience where stopping the timer on Clockify doesnt update the Time Taken value on tasks started from Jira.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Hyma Karthik
Information Technology and Services, 500+ employees
More than a year
“My Opinion on Jira”
Pros
I find this product to be highly userfriendly especially in its simplicity for assigning tasks.
Cons
It can be quite challenging for newcomers to grasp and understand.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Ravi
Education Management, 101-500 employees
Less than a year
“Jira gives more power to product and project management!!!!!”
Pros
It facilitates crossfunctional collaboration enables easy tracking of every development stage and seamlessly integrates with other applications.
Cons
Sometimes it lags during loading and the communication of alerts could be more customizable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
kuldip
Insurance, 500+ employees
More than a year
“Great for Project Management and Agile”
Pros
The tools ease of implementation and usage is impressive and widely acknowledged. Personally I prefer the cloud version due to its straightforward nature compared to the onprem implementation.
Cons
The limitation on user numbers in the cloud version can pose challenges especially for companies with over 50000 users. Guidance during implementation particularly for large firms would be helpful for getting it right initially rather than relying on trial and error.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6