Education Management, 1-10 employees
Less than a year
“Jira Review”
Pros
The assignment of blocks to tasks allows for a comprehensive view of all tasks and their progress.
Cons
Navigation on the website is not the most straightforward.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
4
Not Specified, 101-500 employees
Less than a year
“Jira - Great Development Tool”
Pros
Jira boasts an intuitive user interface, ensuring ease of use and efficient tracking of tasks with progress monitoring as a standout feature.
Cons
While there isn't much to complain about, occasional lag and bugs should be addressed to ensure the best user experience.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Automotive, 500+ employees
Less than a year
“Jira - Excellent tracker and work management tool”
Pros
As a remarkable tool for overseeing and organizing work activities, Jira stands out for its ease of use, accommodating a variety of formats and methodologies.
Cons
First-time users might find professional guidance beneficial.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Machinery, 500+ employees
More than a year
“Jira Review”
Pros
Submitting ICT service tickets is a breeze, coupled with the convenience of logging in to check and update ticket status as needed.
Cons
The only wish is for the system to somehow prompt technicians to complete tickets more quickly, though this is beyond their control. ;-)
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Information Technology and Services, 101-500 employees
More than a year
“Desmond review”
Pros
The software excels in centralization, providing a comprehensive view of project status updates, daily task management, and seamless data/information updates for team sharing.
Cons
It would be helpful to have alerts or pop-ups to remind you of pending tasks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Civil Engineering, 500+ employees
Less than a year
“Excellent comparative advantages for a project management tool”
Pros
Jira is a robust software offering both cloud and data center services, providing immediate access to cutting-edge features. It prioritizes maximum security, integrates with platforms like Slack, Microsoft Teams, GitLab, and more, offering free versions. The software excels in analysis, reporting dashboards, and enhancing team organization and synchronization.
Cons
Premium versions, such as those offering access to archives, data connectors, sandbox, and delivery channels, are necessary for access to the most advanced features and services.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Not Specified, 1-10 employees
Less than a year
“Easy to use task management software”
Pros
Project management becomes straightforward with this very user-friendly software.
Cons
The free tier or trial has limitations, requiring payment sooner than expected.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Hospital & Health Care, 500+ employees
Less than a year
“Great software product”
Pros
JIRA stands out with its diverse functionalities, neatly designed features, and an easily accessible user interface. It proves to be effortlessly usable even without extensive training.
Cons
Despite the abundance of functionalities in JIRA, recognizing and understanding these functions can be challenging. In other words, there are glitches in software functionalities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Legal Services, 1-10 employees
Less than a year
“Organization is the key”
Pros
Utilizing the free version is straightforward for managing daily tasks and becoming acquainted with its features.
Cons
Some features may be challenging for certain team members and the setup process might pose difficulties for others.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 11-50 employees
Less than 6 months
“User Friendly and Intuitive Software”
Pros
In addition to its solid and comprehensive features it boasts exceptional userfriendliness and intuitiveness. Its particularly effective for delegating tasks to multiple teams and monitoring their progress and any arising issues.
Cons
However the inability of Jira to assign multiple users to a single user story becomes problematic when multiple programmers collaborate. Obtaining assistance from Atlassian during such instances can also be challenging. Moreover the high level of customization in Jira sometimes leads to chaos. As a Product Owner managing ticket statuses can be timeconsuming due to intricate procedures.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“Jira as a tool for Agile project management”
Pros
Its a valuable asset for agile project management bug tracking and accessing dashboards.
Cons
The ease of use is lacking and the user interface isnt very helpful. The builtin timeline feature may also be expensive and complicated to set up and customize.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Marketing and Advertising, 11-50 employees
Less than 6 months
“useful, easy to follow and simple”
Pros
There may be some present challenges in the beginning but it becomes the preferred choice once users become accustomed to it.
Cons
Creating a platform for tutorials would be beneficial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 11-50 employees
“Good tool for task management”
Pros
Creating and assigning tasks both for others and myself is simple with Jira.
Cons
Setting up workflows wasnt as straightforward as anticipated. While the default settings were fine adding new stages was more complicated than creating tasks.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Financial Services, 51-100 employees
More than a year
“Cool product, still slips here and there but overall cool”
Pros
The ability to clone write tickets and tag different labels according to specific business needs is fully customizable and beneficial for organizations.
Cons
After cloning a ticket its frustrating that I cant change the creatorreporter or establish new relationships with linked issues. Additionally when pasting URLs into ticket descriptions they automatically convert to the website logo instead of just remaining as URLs requiring additional time to fix each one.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Retail, 500+ employees
Less than 6 months
“So great!”
Pros
It excels in facilitating easy connections and organizational efficiency.
Cons
Sometimes I have to wait for my colleagues to help finalize submissions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not specified, 500+ employees
More than a year
“User friendly, organized, reliable”
Pros
Despite minimal training I found Jira to be incredibly userfriendly and easy to navigate.
Cons
Theres some complexity involved in building reports and dashboards.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
4
Not specified, 500+ employees
More than a year
“Jira - The best managing tool”
Pros
Managing projects with Jira is effortless. It allows easy tracking of tickets raised for other teams with statuses easily accessible.
Cons
Customer care service could be improved for better issue resolution.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Airlines/Aviation, 500+ employees
Less than a year
“A great system for customizable workflows”
Pros
The scrum and kanban boards are highly beneficial for task division in large teams. The customizable and easytofollow roadmaps further enhance project management.
Cons
While Jira offers good features there are more comprehensive and costeffective options available.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Defense & Space, 500+ employees
Less than a year
“Useful tool”
Pros
Jiras ease in displaying data gathering feedback and managing projects makes it an indispensable tool for me used daily.
Cons
Enhanced userfriendliness and functionality would be appreciated.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
4
Not specified, 500+ employees
More than a year
“Awesome JIRA”
Pros
Over the last decade using JIRA has been a fantastic experience with regular updates continually improving it.
Cons
Ive noticed occasional performance issues when using the Confluence tool in Jira.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10