Susheel
Information Technology and Services, 500+ employees
More than a year
“Wonderful project management tool!!”
Pros
It facilitates the management and tracking of our day-to-day activities, including monitoring subordinates' activities.
Cons
There is room for improvement in the analytics and reporting interfaces.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Rajesh
Computer Software, 101-500 employees
Less than a year
“Jira is synonymous for bug tracking now!”
Pros
I used the product at my last company, and it was easy to onboard and intuitive to use. The filters work well, and it integrates easily with automation scripts, allowing us to automatically file JIRA tickets.
Cons
No significant problems, though some UI improvements could reduce clutter.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
praveen
Information Technology and Services, 500+ employees
More than a year
“JIRA Usage Survey”
Pros
Easy workflow and task management.
Cons
All tasks are categorized as issues in the tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Neeta
Information Technology and Services, 500+ employees
More than a year
“Great Project tracking tool.”
Pros
A great project tracking tool covering bugs, task status, test cases, and more.
Cons
As of now, there's nothing negative; it's a great experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hyma Karthik
Information Technology and Services, 500+ employees
More than a year
“My Opinion on Jira”
Pros
This product is very easy to use, and task assigning is straightforward.
Cons
It can be challenging for new users to understand.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Diogo
Legal Services, 1-10 employees
Less than a year
“Organization is the key”
Pros
You can easily use the free version for your daily tasks and get used to it.
Cons
Some features may be difficult for certain team members to grasp, and the setup might pose challenges for some.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Rahul
Information Technology and Services, 11-50 employees
Less than 6 months
“User Friendly and Intuitive Software”
Pros
In addition to being incredibly solid and extensive, it is also very user-friendly and intuitive. Ideal for assigning tasks to multiple teams and monitoring their progress, as well as any problems that may arise.
Cons
Jira's inability to assign multiple users to one story becomes problematic when numerous programmers are working on a single user story. Getting help from Atlassian can also be difficult. Additionally, the high level of customization enabled by Jira may lead to chaotic situations. As a Product Owner, spending all day changing ticket statuses due to intricate procedures is a common occurrence.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Jay
Information Technology and Services, 11-50 employees
More than a year
“Jira as a tool for Agile project management”
Pros
Agile project management Bug Tracking Dashboard.
Cons
The ease of use is hampered by an unhelpful user interface, potentially expensive built-in timeline, and complexity in setup and customization.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Not Specified, 101-500 employees
Less than a year
“Helps in keeping a track of my tickets”
Pros
The best part of using Jira is keeping track of all the tickets generated and prioritizing them as needed. It also helps in escalating urgent issues, especially in a client-facing team.
Cons
The UI could use improvement, as it initially feels cluttered and takes time to get used to. Simplification would be beneficial.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, 1-10 employees
Less than 6 months
“Useful tool for project management”
Pros
A must-use tool for project management and collaboration.
Cons
Third-party integration could be enhanced to provide better scalability.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Jonathan
Restaurants, 11-50 employees
“Management”
Pros
Everything is easy and understandable to use.
Cons
No complaints; we like pretty much everything about this program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shyamili
Information Technology and Services, 11-50 employees
Less than 6 months
“Jira- a review”
Pros
It is extremely easy to use and really helpful for scheduling all the tasks and perfect for the distribution of work. It also allows us to track progress.
Cons
It might be a bit confusing or complicated, especially for beginners.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Kumar
Banking, 500+ employees
More than a year
“Tool Analysis”
Pros
User-friendly for tracking any task and defining it.
Cons
A demo video is required for software usage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robin
Information Technology and Services, 500+ employees
More than a year
“File a Jira”
Pros
I'm allowed to comment in the doc when I get a response from the group that will be working on my issue.
Cons
Not applicable; it's easy to use, and there's nothing I don't like.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
James
Health, Wellness and Fitness, 500+ employees
Less than a year
“Good workflow and tracking tool for support tickets”
Pros
Integration with Slack and email ensures that people involved with the ticket are alerted to the progress and ensuring there is resolution. Love that you can link or group tickets together.
Cons
There are instances of too many notifications from ticket updates, some of which don't apply to me as the end user.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Kunal
Writing and Editing, 1-10 employees
More than a year
“A product for all your needs in Project Management”
Pros
The simplest option to manage and track every activity of the project.
Cons
It is somewhat expensive for a mid-range company utilizing the product.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
gary
Telecommunications, 101-500 employees
More than a year
“dont Jira the reaper”
Pros
For Scrum and development cycles, it is very good.
Cons
From a product management perspective, it lacks certain features and flexibility. Customization can be a massive headache, and not everything you think should be possible is achievable, requiring a significant amount of time for sourcing and researching topics in the help section. It can be very frustrating.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
7
Ravi
Education Management, 101-500 employees
Less than a year
“Jira gives more power to product and project management!!!!!”
Pros
Cross-functional collaboration, easy tracking of every stage of development, seamless integrations with other apps.
Cons
Occasionally, there is lag during loading, and the communication of alerts should be more customizable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
yunus
Marketing and Advertising, 11-50 employees
Less than 6 months
“useful, easy to follow and simple”
Pros
Although it is difficult to use at first, it is number one when you get used to it.
Cons
The creation of a tutorial platform can be considered.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ginda
Education Management, 1-10 employees
Less than a year
“bug fixing for management project apps”
Pros
The company's work planning is efficiently managed through the use of the project management system.
Cons
The project management feature is simple to use.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8