Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

P

Parth

Information Technology and Services, 500+ employees

Less than a year

5.0
September 2022

Great app for project management!

Pros

Acknowledged as a feature-rich tool, it enables tracking all aspects of a project efficiently.

Cons

The tool can be made more user-friendly with demos.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

4

K

Khemraj

Computer Software, 101-500 employees

Less than 6 months

5.0
September 2022

Must needed software for well managed delivery

Pros

A notable aspect is the effectiveness of story pointing, offering a superior means of defining the weightage of a story compared to relying on days.

Cons

The UI lacks intuitiveness, suggesting potential improvements to enhance user-friendliness.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

F

Francisco

Consumer Services, 500+ employees

More than a year

5.0
September 2022

In teams, jIRA is used to organize and automate collaboration.

Pros

JIRA stands out as a complex and dynamic system, adept at mapping even the most intricate tasks within projects and teams without the need for programming. This capability allows for the creation and meticulous tracking of task-related processes, supported by workflow functions, roles, and rights. The system's versatility extends to integration with any team tool, positioning it as the primary source of information. The advantageous documentation it produces plays a key role in task distribution, management, and tracking, encompassing comprehensive time and project tracking. Users are enabled to maintain a detailed time log and record questions, answers, workarounds, and other pertinent details.

Cons

Understanding the full complexity of a solution is challenging, and optimized search results are needed due to frequent irrelevance. To achieve a rounded solution, numerous AddOns are required, and costs, as well as an overflowing inbox, should not be overlooked.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
September 2022

Great system to track projects

Pros

It incorporates all the necessary features for my role in project management.

Cons

Integration with ServiceNow is desired.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 500+ employees

Less than a year

5.0
September 2022

One stop solution for all project management problems

Pros

Project and task management seamlessly integrate with an agile workflow, ensuring perfect coordination of stories with wiki support and dashboards.

Cons

There is room for significant improvement in both user interface and experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
September 2022

User friendly, organized, reliable

Pros

Despite minimal training, it proves remarkably easy to use, exhibiting a high level of user-friendliness.

Cons

Report/dashboard building poses some complexity.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

A

Ali

Logistics and Supply Chain, 500+ employees

Less than a year

5.0
September 2022

Excellent service

Pros

The notable ease with which tickets can be tracked down and issues swiftly resolved is a standout feature.

Cons

No issues have been encountered; everything is working perfectly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Y

Yogesh

Computer Games, 1-10 employees

5.0
September 2022

Jira for all

Pros

Its unique visualization of tasks and bugs captures attention, aiding in maintaining focus. The importance of dashboarding for a comprehensive, long-term view is emphasized.

Cons

The enrichment of comment sections is positive, emphasizing the importance of various media support for productivity.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A

Anurag

Computer Software, 500+ employees

More than a year

5.0
September 2022

jira review

Pros

It is regarded as the most user-friendly tool for managing tasks, tracking projects, and monitoring hours spent.

Cons

Difficulty is faced in changing logged hours for updates, and the absence of a delete option for a long duration creates challenges when hours are provided for a different date range.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

K

Kiran

Information Technology and Services, 101-500 employees

Less than a year

5.0
September 2022

Great tool for project management

Pros

With an excellent graphical user interface (GUI) and top-notch features, it excels in all aspects related to projects.

Cons

Regular platform updates are needed, and occasional slowness is experienced when changing pages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dean

E-Learning, 11-50 employees

Less than a year

4.0
September 2022

Time is Critical.

Pros

Jira impressively keeps users informed about the time spent by individuals and the overall production line as a project approaches completion.

Cons

Some features in Jira are underutilized, and training updates for better utilization are desired.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Adrian

Sports, 1-10 employees

Less than a year

5.0
September 2022

Great software

Pros

Highly user-friendly with a plethora of features.

Cons

There is not much to criticize; gratitude is expressed to the Jira team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Marco

Retail, 11-50 employees

Less than a year

5.0
September 2022

Project Management In Your Hands

Pros

Regarded as essential and practical for project management and tracking, it offers effective control over errors. The system's remarkable flexibility provides a detailed overview of the project through its Dashboard. The intuitive user interface, coupled with excellent integration with other applications, contributes to its effectiveness.

Cons

Obtaining technical support can be challenging, especially when using multiple management models, leading to confusion due to extensive customization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sarah

Computer Software, 101-500 employees

Less than a year

5.0
September 2022

Comprehensive, Customizable Task & Project Tracking - Designated Administrator Reccommended

Pros

Jira's commendable versatility allows for customization of almost every aspect, catering to various use cases across departments. The system's granular permission settings add flexibility, and extensive integration options through the third-party market enhance functionality and ease of use. Jira Automation emerges as a favored feature among project leads.

Cons

Jira's complexity requires community resources for problem-solving. Customer support is limited to bug fixes, leading to substantial time spent researching and learning by doing. While administration can be challenging, the UX for moving tickets is good, and the UI is fairly intuitive.

Rating Distribution

Ease of use

7

Value for money

4

Customer Support

10

Functionality

8

K

Katiushka

Financial Services, 101-500 employees

Less than a year

4.0
September 2022

Good Tool to fast moving companies

Pros

It aids in effectively prioritizing team work, proving user-friendly and preferable to using Excel sheets for task control.

Cons

A timeline-based space to view all task planning is missed for assessing time estimation accuracy.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

C

Craig

Information Technology and Services, 500+ employees

Less than a year

4.0
September 2022

Jira in my everyday

Pros

Effective management of projects and tracking the team's workload.

Cons

Working with multiple tickets can be cumbersome.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

4

R

Ravi

Information Technology and Services, 500+ employees

More than a year

5.0
September 2022

Get Agile with JIRA

Pros

As an Automation QA Engineer, JIRA proves useful from project requirement analysis to production release. It facilitates the creation of test conditions, test cases, and tracks execution and bugs attached to cases. The impressive User Interface, along with the ability to export details to an Excel workbench, enhances its utility.

Cons

Limited third-party software integration is still a drawback, and more integrations are desired for enhanced tracking.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Raghu

Information Technology and Services, 101-500 employees

Less than 6 months

5.0
September 2022

Valuable tool for managing things

Pros

Fully customizable and relatively easy to use, allowing customization for each team according to preference.

Cons

Overall satisfaction is expressed, but the abundance of extra options in simple sections feels overwhelming.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

G

Grace

Automotive, 500+ employees

Less than a year

4.0
September 2022

tried JIRA

Pros

Used for reporting bugs to developers, it may not be easy to use, but it aids in explaining issues to the developers' team effectively.

Cons

Challenging to comprehend for individuals without development experience.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
September 2022

Jira - The best managing tool

Pros

Jira makes project management and ticket tracking easy, providing a convenient way to manage and track various tickets raised for other teams.

Cons

Improvement in customer care service is suggested, especially when reaching out with issues, to enhance the overall experience.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10