Parth
Information Technology and Services, 500+ employees
Less than a year
“Great app for project management!”
Pros
Acknowledged as a feature-rich tool, it enables tracking all aspects of a project efficiently.
Cons
The tool can be made more user-friendly with demos.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
4
Khemraj
Computer Software, 101-500 employees
Less than 6 months
“Must needed software for well managed delivery”
Pros
A notable aspect is the effectiveness of story pointing, offering a superior means of defining the weightage of a story compared to relying on days.
Cons
The UI lacks intuitiveness, suggesting potential improvements to enhance user-friendliness.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Francisco
Consumer Services, 500+ employees
More than a year
“In teams, jIRA is used to organize and automate collaboration.”
Pros
JIRA stands out as a complex and dynamic system, adept at mapping even the most intricate tasks within projects and teams without the need for programming. This capability allows for the creation and meticulous tracking of task-related processes, supported by workflow functions, roles, and rights. The system's versatility extends to integration with any team tool, positioning it as the primary source of information. The advantageous documentation it produces plays a key role in task distribution, management, and tracking, encompassing comprehensive time and project tracking. Users are enabled to maintain a detailed time log and record questions, answers, workarounds, and other pertinent details.
Cons
Understanding the full complexity of a solution is challenging, and optimized search results are needed due to frequent irrelevance. To achieve a rounded solution, numerous AddOns are required, and costs, as well as an overflowing inbox, should not be overlooked.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“Great system to track projects”
Pros
It incorporates all the necessary features for my role in project management.
Cons
Integration with ServiceNow is desired.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
Less than a year
“One stop solution for all project management problems”
Pros
Project and task management seamlessly integrate with an agile workflow, ensuring perfect coordination of stories with wiki support and dashboards.
Cons
There is room for significant improvement in both user interface and experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Anonymous
Not Specified, 500+ employees
More than a year
“User friendly, organized, reliable”
Pros
Despite minimal training, it proves remarkably easy to use, exhibiting a high level of user-friendliness.
Cons
Report/dashboard building poses some complexity.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Ali
Logistics and Supply Chain, 500+ employees
Less than a year
“Excellent service”
Pros
The notable ease with which tickets can be tracked down and issues swiftly resolved is a standout feature.
Cons
No issues have been encountered; everything is working perfectly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yogesh
Computer Games, 1-10 employees
“Jira for all”
Pros
Its unique visualization of tasks and bugs captures attention, aiding in maintaining focus. The importance of dashboarding for a comprehensive, long-term view is emphasized.
Cons
The enrichment of comment sections is positive, emphasizing the importance of various media support for productivity.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Anurag
Computer Software, 500+ employees
More than a year
“jira review”
Pros
It is regarded as the most user-friendly tool for managing tasks, tracking projects, and monitoring hours spent.
Cons
Difficulty is faced in changing logged hours for updates, and the absence of a delete option for a long duration creates challenges when hours are provided for a different date range.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Kiran
Information Technology and Services, 101-500 employees
Less than a year
“Great tool for project management”
Pros
With an excellent graphical user interface (GUI) and top-notch features, it excels in all aspects related to projects.
Cons
Regular platform updates are needed, and occasional slowness is experienced when changing pages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dean
E-Learning, 11-50 employees
Less than a year
“Time is Critical.”
Pros
Jira impressively keeps users informed about the time spent by individuals and the overall production line as a project approaches completion.
Cons
Some features in Jira are underutilized, and training updates for better utilization are desired.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Adrian
Sports, 1-10 employees
Less than a year
“Great software”
Pros
Highly user-friendly with a plethora of features.
Cons
There is not much to criticize; gratitude is expressed to the Jira team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marco
Retail, 11-50 employees
Less than a year
“Project Management In Your Hands”
Pros
Regarded as essential and practical for project management and tracking, it offers effective control over errors. The system's remarkable flexibility provides a detailed overview of the project through its Dashboard. The intuitive user interface, coupled with excellent integration with other applications, contributes to its effectiveness.
Cons
Obtaining technical support can be challenging, especially when using multiple management models, leading to confusion due to extensive customization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah
Computer Software, 101-500 employees
Less than a year
“Comprehensive, Customizable Task & Project Tracking - Designated Administrator Reccommended”
Pros
Jira's commendable versatility allows for customization of almost every aspect, catering to various use cases across departments. The system's granular permission settings add flexibility, and extensive integration options through the third-party market enhance functionality and ease of use. Jira Automation emerges as a favored feature among project leads.
Cons
Jira's complexity requires community resources for problem-solving. Customer support is limited to bug fixes, leading to substantial time spent researching and learning by doing. While administration can be challenging, the UX for moving tickets is good, and the UI is fairly intuitive.
Rating Distribution
Ease of use
7
Value for money
4
Customer Support
10
Functionality
8
Katiushka
Financial Services, 101-500 employees
Less than a year
“Good Tool to fast moving companies”
Pros
It aids in effectively prioritizing team work, proving user-friendly and preferable to using Excel sheets for task control.
Cons
A timeline-based space to view all task planning is missed for assessing time estimation accuracy.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Craig
Information Technology and Services, 500+ employees
Less than a year
“Jira in my everyday”
Pros
Effective management of projects and tracking the team's workload.
Cons
Working with multiple tickets can be cumbersome.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
4
Ravi
Information Technology and Services, 500+ employees
More than a year
“Get Agile with JIRA”
Pros
As an Automation QA Engineer, JIRA proves useful from project requirement analysis to production release. It facilitates the creation of test conditions, test cases, and tracks execution and bugs attached to cases. The impressive User Interface, along with the ability to export details to an Excel workbench, enhances its utility.
Cons
Limited third-party software integration is still a drawback, and more integrations are desired for enhanced tracking.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Raghu
Information Technology and Services, 101-500 employees
Less than 6 months
“Valuable tool for managing things”
Pros
Fully customizable and relatively easy to use, allowing customization for each team according to preference.
Cons
Overall satisfaction is expressed, but the abundance of extra options in simple sections feels overwhelming.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Grace
Automotive, 500+ employees
Less than a year
“tried JIRA”
Pros
Used for reporting bugs to developers, it may not be easy to use, but it aids in explaining issues to the developers' team effectively.
Cons
Challenging to comprehend for individuals without development experience.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Jira - The best managing tool”
Pros
Jira makes project management and ticket tracking easy, providing a convenient way to manage and track various tickets raised for other teams.
Cons
Improvement in customer care service is suggested, especially when reaching out with issues, to enhance the overall experience.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10