Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

P

Prachi

Information Technology and Services, 500+ employees

More than a year

5.0
September 2022

Perfect for managing tasks in an agile setup

Pros

Jira stands out for its capacity to configure diverse ticket types (tasks, stories, bugs, epics, etc.) with corresponding workflows. The system allows seamless commenting and tagging individuals as watchers for notifications or updates. Furthermore, it facilitates Outlook notifications and summaries. Tasks can be easily updated, and the advanced search feature aids in generating reports and data.

Cons

The text editor's capabilities are limited, and occasional formatting issues may arise this could be related to installation. Improving the creation and usability of dashboards is suggested.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

4

Functionality

8

K

Karthikeyan

Information Technology and Services, 101-500 employees

More than a year

5.0
September 2022

JIRA a fantabulous tool for Software development

Pros

Particularly suitable for software development and task assignment, Jira is recognized for its user-friendliness, making it accessible for beginners.

Cons

JIRA performs well, with no major issues or feedback noted.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

S

sumit

Staffing and Recruiting, 500+ employees

More than a year

5.0
September 2022

Best Product sharing application

Pros

This tool elevates daily requirements and provides coaching support for individuals utilizing Jira.

Cons

It enhances daily needs and supports user coaching within Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

dileep

Industrial Automation, 500+ employees

More than a year

4.0
September 2022

Jira | on-premise and Cloud- fully optimizable ,functional and automatable

Pros

Through the application of automation and REST, I have achieved significant outcomes, maintaining a balanced approach with access options in both cloud and on-premise environments.

Cons

The cost is somewhat higher than market prices, justified by numerous add-ons, both free and paid.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

S

sultan

Building Materials, 101-500 employees

4.0
September 2022

jira for bringing team together.

Pros

Jira supports teams in planning, assigning, tracking, reporting, and overall work management, promoting collaboration across teams.

Cons

The trial version could offer more free features for a comprehensive evaluation.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Andrea

E-Learning, 101-500 employees

More than a year

5.0
September 2022

The task management tool

Pros

Regarded as an exceptional business tool, Jira excels in comprehensive task management, offering a plethora of features and 3rd party integrations. It seamlessly integrates with all Atlassian tools, enhancing its utility.

Cons

While somewhat expensive and occasionally slow with yearly crashes, performance improvements are essential.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

M

Martin

Education Management, 500+ employees

More than a year

5.0
September 2022

Ideal software for requirements management & bug reporting

Pros

Jira has been instrumental in transforming our approach to software projects, fostering a more agile mindset. While adept at mapping concrete implementations, it is advisable to connect with Confluence and/or Trello for conceptual preparatory work.

Cons

JIRA's notification mechanism, typical of Atlassian products, lacks thoughtful design, relying primarily on email. A refined notification center and an optimized task dashboard within the software are deemed necessary.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

S

Saif

Information Technology and Services, 1-10 employees

Less than a year

5.0
September 2022

Jira is good for agile development process for us

Pros

Noteworthy for its workflow creation, Jira empowers users to customize work processes. It provides real-time project status analysis through data visualization reports.

Cons

Utilizing Jira can be somewhat complex, requiring extensive tutorials and documentation.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

8

N

Nickilas

Accounting, 11-50 employees

More than a year

4.0
September 2022

Jira service desk for IT departments

Pros

Setting up and managing tasks with "Jira Service Desk" is seamless, and integration with Slack allows for the automatic creation of tasks.

Cons

Jira is considered expensive overall, often favored by large organizations.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
September 2022

Best Project Management software

Pros

Offering comprehensive project and task management, Jira covers dashboard customization, task timelines, prioritization, and effective team handling.

Cons

The process of creating sub-tasks within a task can be bothersome at times.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than a year

5.0
September 2022

Good tracking Tool for project management and delivery

Pros

Designed with a focus on ease of management, task creation, and tracking, Jira provides a user-friendly experience.

Cons

No specific improvements currently come to mind.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D

Devanshi

Banking, 500+ employees

Less than a year

5.0
September 2022

Amazing software !!

Pros

Highly recommended for its user-friendly nature, Jira proves instrumental in work maintenance and workflow management.

Cons

Workflow enhancements could be made, but overall, it's a commendable product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mindaugas

Banking, 500+ employees

More than a year

4.0
September 2022

Jira - powerful but complex task management

Pros

The synergy within the Atlassian product suite, incorporating Jira, BitBucket, and Confluence, serves as an indispensable source of company cooperation, overcoming limitations found in individual products.

Cons

Jira faces challenges from feature creep, suggesting the introduction of a streamlined version, akin to Jira Lite, catering to those requiring slightly more than a Trello board.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

4

Functionality

10

AM

Anna Mae

Retail, 1-10 employees

More than a year

3.0
September 2022

Jira - good tool for tech companies

Pros

Jira excels in keeping teams informed through extensive connectivity and features.

Cons

Noted evolution from flat platforms to a more aesthetically appealing interface.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

7

E

Eulices

Internet, 11-50 employees

More than a year

5.0
September 2022

Must have for mid to large teams and/or parallel developments

Pros

Acknowledged as one of the most comprehensive management tools, Jira ensures ease of use across various user roles, supporting efficient task tracking. Features such as search, status management, and attachments contribute to enhanced team productivity.

Cons

Jira's suitability is emphasized for mid-to-large companies and projects with multiple teams or lines of development. Smaller projects with fewer contributors might find its extensive options overwhelming. Careful consideration before investment is recommended.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

M

Macit

Computer & Network Security, 11-50 employees

Less than a year

5.0
September 2022

Jira review

Pros

Jira simplifies project management, combining effectiveness with ease of editing for user convenience.

Cons

Overall, a positive experience, yet there's room for increased involvement from customer service support.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

8

R

Rishu

Banking, 101-500 employees

Less than a year

4.0
September 2022

Good project manager

Pros

Noteworthy for its exceptional features in project management and task scheduling.

Cons

No notable drawbacks; however, enhancing the user experience slightly could be beneficial.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

M

Michael

E-Learning, 1-10 employees

More than a year

5.0
September 2022

Jira full of funcitonality but can also be complex

Pros

Recognized as one of the most fully-featured Scrum and Kanban tools, Jira offers high customization capabilities to cater to diverse teams.

Cons

The extensive functionality of Jira can lead to complexity in usage. New team members may find navigation challenging, and some aspects lack intuitive design. Visual enhancements and improved item visibility could address these concerns.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

V

Viktor

Information Technology and Services, 500+ employees

Less than 6 months

5.0
September 2022

Rough with the smooth

Pros

Jira provides data visibility and serves as a centralized source of truth across the organization.

Cons

Customer support integration and onboarding can pose challenges.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

10

J

Joshua

Consumer Goods, 101-500 employees

Less than a year

4.0
September 2022

Jira Review for Internal Task Requests and Communication.

Pros

Facilitating quick task submission and communication with different teams, Jira supports seamless collaboration within an organization.

Cons

Jira could benefit from interface updates to enhance user experience.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

4