Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

S

shefali

Pharmaceuticals, 500+ employees

More than a year

5.0
September 2022

love this product!!

Pros

Known for its ease of use, Jira allows for the differentiation of high-priority demand items, catering to both business and IT needs.

Cons

Dashboards may be occasionally frustrating to set up and use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Ashley

Consumer Goods, 11-50 employees

More than a year

4.0
September 2022

Jira is easy to use

Pros

Jira stands out as a perfect tool for tracking tasks and managing production, known for its user-friendly interface.

Cons

The mobile version feels cumbersome, suggesting the potential for an overhaul.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

4

A

Anonymous

Not Specified, 101-500 employees

More than a year

5.0
September 2022

Jira review by a Sales rep

Pros

Utilized for ticketing and daily tasks among customer-facing teams, Jira proves its effectiveness.

Cons

Challenges may arise in fetching reports, such as the number of tickets created by an employee or task closure timings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

M

Muharrem

Computer Software, 11-50 employees

Less than 6 months

5.0
September 2022

Very easy to use!

Pros

Boasting a user-friendly and practical interface, Jira emerges as a preferred choice for users seeking easy work tracking capabilities.

Cons

Jira, while generally effective as an interface, exhibits flaws, including occasional bugs during drag-and-drop interactions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

Less than a year

4.0
September 2022

Good stable piece of software

Pros

The versatility of options and integrations makes this tool highly adaptable to individual needs. Seamless integration with Teams, Notion, Gitlab, and automatic recognition of issue numbers enhances efficiency significantly.

Cons

The user interface remains a notable drawback of Jira. It lacks comfort, has an outdated appearance, and contains an overwhelming number of elements in the viewport. However, it remains manageable.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

3

A

Anonymous

Not Specified, 101-500 employees

Less than a year

5.0
September 2022

In depth project management tool

Pros

A standout feature is the capability to log project hours, providing valuable insights into project durations and enhancing project planning. Assigning cards to team members streamlines workflows, and the Kanban board offers a clear overview of work allocations, facilitating effective workload management.

Cons

The software's effectiveness depends on the individual inputting information. Exporting to Excel encounters issues with fields and contents. Integration with MSProject proves challenging without the cloud version.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

10

Functionality

7

T

Twisha

Computer Software, 500+ employees

Less than a year

5.0
September 2022

Tracking daily progress made easy

Pros

The user-friendly interface ensures a quick and easy start.

Cons

Enhancements are required in managing backlog stories within the system.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A

Ankur

Hospitality, 101-500 employees

More than a year

5.0
September 2022

Great tool for project management

Pros

Ideal for tech teams, Jira excels in its ticket system and prioritization capabilities.

Cons

The software's complexity arises from an abundance of features, making navigation intricate.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

D

Davis

Computer Software, 101-500 employees

More than a year

4.0
September 2022

Anyone can use it, but few learn how to utilize it

Pros

Jira fosters collaboration across organizations and inter-departmental teams. It effectively tracks work and enables seamless project handovers, enhancing the dissemination of work.

Cons

Integrating with third-party ticketing platforms poses challenges, requiring finesse and complicating the process.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

R

Ranu

Information Technology and Services, 11-50 employees

Less than a year

5.0
September 2022

Efficient Project Planning tool for organisations

Pros

Among the best tools for software planning, issue management, and ticket raising, Jira offers extensive customizations, including schemas and views. It effectively prioritizes critical and non-critical tasks.

Cons

Compatibility issues with Slack and a buggy ticketing system in Jira are notable. Initial customization is time-consuming, and default board settings can be confusing.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

T

Terry

Financial Services, 101-500 employees

Less than a year

5.0
September 2022

Jira revolutionises cross-team collaboration and project management

Pros

The kanban boards and project roadmap tools provide a strategic view of operational workloads, bug management, and more. Transforming how business teams operate, Jira enhances appreciation for time, effort, and content.

Cons

A minor gripe involves integration with Clockify, where stopping the timer on Clockify doesn't update the 'Time Taken' value on Jira issues/bugs/tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

S

Sai

Information Technology and Services, 500+ employees

More than a year

5.0
September 2022

Jira - Project Management for agile teams

Pros

Suited for Kanban and agile methodologies, Jira serves well in project and time management.

Cons

Adding sub-tasks could be more user-friendly. The current header option is not always helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

S

Sunil

Information Technology and Services, 500+ employees

More than a year

5.0
September 2022

Full stack project management tool.

Pros

Jira excels in tracking tasks and integrates seamlessly with Bitbucket, facilitating branch creation directly from tasks for correlating code changes with product requirements.

Cons

The process of moving tasks between boards is time-consuming. A minimalistic view based on use case would enhance user-specific task efficiency.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

M

Monica

Translation and Localization, 101-500 employees

More than a year

5.0
September 2022

Very useful and easy to use

Pros

Providing an overview of all tickets, Jira allows nesting them together by application.

Cons

No noteworthy issues; the software performs as expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Ale

Banking, 500+ employees

More than a year

4.0
September 2022

Not my favorite interface

Pros

Navigating Jira may pose challenges, but it serves the user's needs, offering quick clicks for issue management.

Cons

Navigating Jira is generally challenging for the user.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

4

A

Abhuday

Education Management, 500+ employees

Less than 6 months

4.0
September 2022

best software to manage all kind of process in the project

Pros

Offering templates for developing customized workflows, Jira is user-friendly and aids in team task tracking.

Cons

The software's cost is a significant concern for smaller projects.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
September 2022

Just the way to go

Pros

Insanely easy to use, Jira is excellent for team task tracking.

Cons

A more user-friendly interface is desired for setting up substantial projects with numerous tasks.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

N

Naomi

Telecommunications, 500+ employees

Less than a year

3.0
September 2022

Loved it

Pros

A good tool for a smooth workflow experience in business collaboration, Jira provides ample customization options and add-ons.

Cons

Jira's user interface is complicated, making task management difficult.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
September 2022

Good customizable tool for project management

Pros

Jira's flexibility allows extensive customization and the incorporation of numerous add-ons, enhancing its utility for various tasks.

Cons

Effective when widely adopted; data can become outdated if not universally used across teams.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

7

A

Ayodeji

Health, Wellness and Fitness, 101-500 employees

Less than a year

5.0
September 2022

Very convenient and ease to use project management tool.

Pros

Jira facilitates easy task planning and progress tracking, fostering collaboration within the organization without significant effort.

Cons

No significant faults found; the software offers adaptable features for various departments in the organization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

4