Taylor
Music, 1-10 employees
Less than 6 months
“Awesome!”
Pros
Perfect for task and project management in small businesses, Jira is appreciated for its user-friendly interface.
Cons
No negative feedback; the software functions exceptionally well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nouman
Information Technology and Services, 500+ employees
Less than a year
“So far the best project management, tracking and bugs reporting, tracking tool.”
Pros
With an easy interface and seamless third-party integrations, Jira stands out as a robust tool.
Cons
Initial setup challenges and limited direct communication with team members are areas for improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than 6 months
“Works for tracking/ managing projects”
Pros
Jira enables efficient tracking and management of tasks and requests, promoting collaboration among team members.
Cons
Although not visually appealing or highly intuitive, the software fulfills its functional purpose.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
4
Darwin
Marketing and Advertising, 11-50 employees
More than a year
“Complete project and support tickets management tool”
Pros
A highly robust tool, Jira is well-suited for managing complex workflows.
Cons
Initial usage may be challenging for inexperienced users.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Anonymous
Not Specified, 101-500 employees
Less than a year
“Manage timelines for tasks and projects”
Pros
Jira's user interface is a standout feature, fostering improved team collaborations.
Cons
After a trial period, the realization that the software is somewhat expensive.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jibin
Information Technology and Services, 11-50 employees
Less than a year
“Now Process/task management and progress tracking is Easy and efficient”
Pros
Creating groups, sharing/splitting tasks, and quick resolution of queries contribute to the ease of using Jira. Diagrammatic representations aid in understanding progress.
Cons
No identified dislikes since starting usage. The tool is highly useful, facilitating process tracking and planning with efficient teamwork and coordination.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Ian
Education Management, 1-10 employees
Less than a year
“Jira Review”
Pros
The assignment of blocks to tasks allows for a comprehensive view of all tasks and their progress.
Cons
Navigation on the website is not the most straightforward.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
4
Anonymous
Not Specified, 101-500 employees
Less than a year
“Jira - Great Development Tool”
Pros
Jira boasts an intuitive user interface, ensuring ease of use and efficient tracking of tasks with progress monitoring as a standout feature.
Cons
While there isn't much to complain about, occasional lag and bugs should be addressed to ensure the best user experience.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Salvin
Automotive, 500+ employees
Less than a year
“Jira - Excellent tracker and work management tool”
Pros
As a remarkable tool for overseeing and organizing work activities, Jira stands out for its ease of use, accommodating a variety of formats and methodologies.
Cons
First-time users might find professional guidance beneficial.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Lisa
Machinery, 500+ employees
More than a year
“Jira Review”
Pros
Submitting ICT service tickets is a breeze, coupled with the convenience of logging in to check and update ticket status as needed.
Cons
The only wish is for the system to somehow prompt technicians to complete tickets more quickly, though this is beyond their control. ;-)
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Desmond
Information Technology and Services, 101-500 employees
More than a year
“Desmond review”
Pros
The software excels in centralization, providing a comprehensive view of project status updates, daily task management, and seamless data/information updates for team sharing.
Cons
It would be helpful to have alerts or pop-ups to remind you of pending tasks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laurel
Civil Engineering, 500+ employees
Less than a year
“Excellent comparative advantages for a project management tool”
Pros
Jira is a robust software offering both cloud and data center services, providing immediate access to cutting-edge features. It prioritizes maximum security, integrates with platforms like Slack, Microsoft Teams, GitLab, and more, offering free versions. The software excels in analysis, reporting dashboards, and enhancing team organization and synchronization.
Cons
Premium versions, such as those offering access to archives, data connectors, sandbox, and delivery channels, are necessary for access to the most advanced features and services.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than a year
“Easy to use task management software”
Pros
Project management becomes straightforward with this very user-friendly software.
Cons
The free tier or trial has limitations, requiring payment sooner than expected.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sherry
Hospital & Health Care, 500+ employees
Less than a year
“Great software product”
Pros
JIRA stands out with its diverse functionalities, neatly designed features, and an easily accessible user interface. It proves to be effortlessly usable even without extensive training.
Cons
Despite the abundance of functionalities in JIRA, recognizing and understanding these functions can be challenging. In other words, there are glitches in software functionalities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Diogo
Legal Services, 1-10 employees
Less than a year
“Organization is the key”
Pros
Utilizing the free version is straightforward for managing daily tasks and becoming acquainted with its features.
Cons
Some features may be challenging for certain team members and the setup process might pose difficulties for others.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Rahul
Information Technology and Services, 11-50 employees
Less than 6 months
“User Friendly and Intuitive Software”
Pros
In addition to its solid and comprehensive features it boasts exceptional userfriendliness and intuitiveness. Its particularly effective for delegating tasks to multiple teams and monitoring their progress and any arising issues.
Cons
However the inability of Jira to assign multiple users to a single user story becomes problematic when multiple programmers collaborate. Obtaining assistance from Atlassian during such instances can also be challenging. Moreover the high level of customization in Jira sometimes leads to chaos. As a Product Owner managing ticket statuses can be timeconsuming due to intricate procedures.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jay
Information Technology and Services, 11-50 employees
More than a year
“Jira as a tool for Agile project management”
Pros
Its a valuable asset for agile project management bug tracking and accessing dashboards.
Cons
The ease of use is lacking and the user interface isnt very helpful. The builtin timeline feature may also be expensive and complicated to set up and customize.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
yunus
Marketing and Advertising, 11-50 employees
Less than 6 months
“useful, easy to follow and simple”
Pros
There may be some present challenges in the beginning but it becomes the preferred choice once users become accustomed to it.
Cons
Creating a platform for tutorials would be beneficial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Afonso
Information Technology and Services, 11-50 employees
“Good tool for task management”
Pros
Creating and assigning tasks both for others and myself is simple with Jira.
Cons
Setting up workflows wasnt as straightforward as anticipated. While the default settings were fine adding new stages was more complicated than creating tasks.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Mai
Financial Services, 51-100 employees
More than a year
“Cool product, still slips here and there but overall cool”
Pros
The ability to clone write tickets and tag different labels according to specific business needs is fully customizable and beneficial for organizations.
Cons
After cloning a ticket its frustrating that I cant change the creatorreporter or establish new relationships with linked issues. Additionally when pasting URLs into ticket descriptions they automatically convert to the website logo instead of just remaining as URLs requiring additional time to fix each one.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8