Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

T

Taylor

Music, 1-10 employees

Less than 6 months

5.0
September 2022

Awesome!

Pros

Perfect for task and project management in small businesses, Jira is appreciated for its user-friendly interface.

Cons

No negative feedback; the software functions exceptionally well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nouman

Information Technology and Services, 500+ employees

Less than a year

4.0
September 2022

So far the best project management, tracking and bugs reporting, tracking tool.

Pros

With an easy interface and seamless third-party integrations, Jira stands out as a robust tool.

Cons

Initial setup challenges and limited direct communication with team members are areas for improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than 6 months

4.0
September 2022

Works for tracking/ managing projects

Pros

Jira enables efficient tracking and management of tasks and requests, promoting collaboration among team members.

Cons

Although not visually appealing or highly intuitive, the software fulfills its functional purpose.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

4

D

Darwin

Marketing and Advertising, 11-50 employees

More than a year

4.0
September 2022

Complete project and support tickets management tool

Pros

A highly robust tool, Jira is well-suited for managing complex workflows.

Cons

Initial usage may be challenging for inexperienced users.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

Less than a year

4.0
September 2022

Manage timelines for tasks and projects

Pros

Jira's user interface is a standout feature, fostering improved team collaborations.

Cons

After a trial period, the realization that the software is somewhat expensive.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

J

Jibin

Information Technology and Services, 11-50 employees

Less than a year

4.0
September 2022

Now Process/task management and progress tracking is Easy and efficient

Pros

Creating groups, sharing/splitting tasks, and quick resolution of queries contribute to the ease of using Jira. Diagrammatic representations aid in understanding progress.

Cons

No identified dislikes since starting usage. The tool is highly useful, facilitating process tracking and planning with efficient teamwork and coordination.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

I

Ian

Education Management, 1-10 employees

Less than a year

4.0
September 2022

Jira Review

Pros

The assignment of blocks to tasks allows for a comprehensive view of all tasks and their progress.

Cons

Navigation on the website is not the most straightforward.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

4

A

Anonymous

Not Specified, 101-500 employees

Less than a year

4.0
September 2022

Jira - Great Development Tool

Pros

Jira boasts an intuitive user interface, ensuring ease of use and efficient tracking of tasks with progress monitoring as a standout feature.

Cons

While there isn't much to complain about, occasional lag and bugs should be addressed to ensure the best user experience.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

S

Salvin

Automotive, 500+ employees

Less than a year

4.0
September 2022

Jira - Excellent tracker and work management tool

Pros

As a remarkable tool for overseeing and organizing work activities, Jira stands out for its ease of use, accommodating a variety of formats and methodologies.

Cons

First-time users might find professional guidance beneficial.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

L

Lisa

Machinery, 500+ employees

More than a year

5.0
September 2022

Jira Review

Pros

Submitting ICT service tickets is a breeze, coupled with the convenience of logging in to check and update ticket status as needed.

Cons

The only wish is for the system to somehow prompt technicians to complete tickets more quickly, though this is beyond their control. ;-)

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D

Desmond

Information Technology and Services, 101-500 employees

More than a year

5.0
September 2022

Desmond review

Pros

The software excels in centralization, providing a comprehensive view of project status updates, daily task management, and seamless data/information updates for team sharing.

Cons

It would be helpful to have alerts or pop-ups to remind you of pending tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Laurel

Civil Engineering, 500+ employees

Less than a year

5.0
September 2022

Excellent comparative advantages for a project management tool

Pros

Jira is a robust software offering both cloud and data center services, providing immediate access to cutting-edge features. It prioritizes maximum security, integrates with platforms like Slack, Microsoft Teams, GitLab, and more, offering free versions. The software excels in analysis, reporting dashboards, and enhancing team organization and synchronization.

Cons

Premium versions, such as those offering access to archives, data connectors, sandbox, and delivery channels, are necessary for access to the most advanced features and services.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than a year

4.0
September 2022

Easy to use task management software

Pros

Project management becomes straightforward with this very user-friendly software.

Cons

The free tier or trial has limitations, requiring payment sooner than expected.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S

Sherry

Hospital & Health Care, 500+ employees

Less than a year

5.0
September 2022

Great software product

Pros

JIRA stands out with its diverse functionalities, neatly designed features, and an easily accessible user interface. It proves to be effortlessly usable even without extensive training.

Cons

Despite the abundance of functionalities in JIRA, recognizing and understanding these functions can be challenging. In other words, there are glitches in software functionalities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

D

Diogo

Legal Services, 1-10 employees

Less than a year

4.0
September 2022

Organization is the key

Pros

Utilizing the free version is straightforward for managing daily tasks and becoming acquainted with its features.

Cons

Some features may be challenging for certain team members and the setup process might pose difficulties for others.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

R

Rahul

Information Technology and Services, 11-50 employees

Less than 6 months

5.0
September 2022

User Friendly and Intuitive Software

Pros

In addition to its solid and comprehensive features it boasts exceptional userfriendliness and intuitiveness. Its particularly effective for delegating tasks to multiple teams and monitoring their progress and any arising issues.

Cons

However the inability of Jira to assign multiple users to a single user story becomes problematic when multiple programmers collaborate. Obtaining assistance from Atlassian during such instances can also be challenging. Moreover the high level of customization in Jira sometimes leads to chaos. As a Product Owner managing ticket statuses can be timeconsuming due to intricate procedures.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Jay

Information Technology and Services, 11-50 employees

More than a year

5.0
September 2022

Jira as a tool for Agile project management

Pros

Its a valuable asset for agile project management bug tracking and accessing dashboards.

Cons

The ease of use is lacking and the user interface isnt very helpful. The builtin timeline feature may also be expensive and complicated to set up and customize.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

Y

yunus

Marketing and Advertising, 11-50 employees

Less than 6 months

5.0
September 2022

useful, easy to follow and simple

Pros

There may be some present challenges in the beginning but it becomes the preferred choice once users become accustomed to it.

Cons

Creating a platform for tutorials would be beneficial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Afonso

Information Technology and Services, 11-50 employees

4.0
September 2022

Good tool for task management

Pros

Creating and assigning tasks both for others and myself is simple with Jira.

Cons

Setting up workflows wasnt as straightforward as anticipated. While the default settings were fine adding new stages was more complicated than creating tasks.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

8

M

Mai

Financial Services, 51-100 employees

More than a year

5.0
September 2022

Cool product, still slips here and there but overall cool

Pros

The ability to clone write tickets and tag different labels according to specific business needs is fully customizable and beneficial for organizations.

Cons

After cloning a ticket its frustrating that I cant change the creatorreporter or establish new relationships with linked issues. Additionally when pasting URLs into ticket descriptions they automatically convert to the website logo instead of just remaining as URLs requiring additional time to fix each one.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8