Mavenlink

Mavenlink Reviews

Claimed

Claimed

Total 416 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

55%

4

Stars

31%

3

Stars

11%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 500+ employees

4.0

“Extensive features and strong communication options”

Pros

Mavenlink impresses as a solid project management program with extensive features and customization ideal for teams organizing minute details. The interface is one of the least cluttered and more intuitive ones encountered fostering client collaboration and transparency.

Cons

Navigating all the features has a steep learning curve which is expected for a program offering an extensive range of features.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

6

S
Shawn

Architecture & Planning, 1-10 employees

More than a year

3.0

“Mavenlink is good for time management and internet task assignment”

Pros

Mavenlink's capability to assign time entries to individual project tasks and assign tasks to team members with status updates and completion progress stands out.

Cons

Mavenlink only allows one level of sub-tasks to be created under parent tasks. If there was the ability to create further child task levels it would be more useful.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

4

Y
Yvette

Marketing and Advertising, 1-10 employees

More than a year

4.0

“Reliable project management at a fair price”

Pros

Relying heavily on the software's built-in time management features we keep projects within budget appreciating the responsiveness when issues arise.

Cons

The billing process could be improved to mesh even more smoothly with Quickbooks.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

A
Andy

Information Technology and Services, 51-100 employees

Less than 6 months

5.0

“Invaluable SW for professional services businesses”

Pros

Enabling us to simplify time tracking resource planning and project accounting processes Mavenlink integrates them into one common system of record requiring minimal customization.

Cons

Overall we are very happy with Mavenlink. We would like a higher character limit for text in some notes fields and more Microsoft Office 365 and MS Teams integration capabilities.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A
Alexi

Computer Software, 51-100 employees

Less than 6 months

4.0

“Great for certain needs”

Pros

Mavenlink excels in resourcing offering easy visibility into team availability resource requests and allocation adjustments.

Cons

Custom reports and dashboards are difficult to manage and not user-friendly.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

6

Functionality

8

C
Courtney

Marketing and Advertising, 51-100 employees

More than a year

5.0

“Learning Curve Overall Very Efficient”

Pros

After switching to Mavenlink over a year ago our company worked closely with Operations to incorporate new processes during a merge and rebrand. Mavenlink offered more features visuals and an overall better experience than the previous project tracking tool.

Cons

Although Mavenlink offers more features there is definitely a learning curve to using it. It did take some time to find places to input hours or track projects and our company still works closely with the Mavenlink team to discover new functionality and learn how to effectively use the software. However overall we would definitely recommend this for any marketing agency.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

7

Functionality

10

K
Kimberly

Hospital & Health Care, 500+ employees

Less than a year

5.0

“Mavenlink Effective Tool for Business”

Pros

Effective for managers to monitor project status and provide information about full projects.

Cons

I do not feel it was used as much as it could have been. My company was not really monitoring use and it was usually used for large projects. I think a lot was skipped over when projects had to close as various employees thought it was hard and a waste to use.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

8

M
Maria

Facilities Services, 1-10 employees

More than a year

4.0

“Time tracking feature is good. Project Management and Invoicing features are useless”

Pros

The mobile website and Chrome extension enable field technicians to track time and travel expenses immediately after leaving a site saving time on tracking entries.

Cons

Mavenlink did not integrate with our version of Quickbooks which led to us having to double the effort on the accounting side.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

8

M
Mackenzie

Public Relations and Communications, 11-50 employees

Less than 6 months

4.0

“A steep learning curve”

Pros

Mavenlink serves as a comprehensive tool for tracking multiple projects across various areas providing clear budget burn visibility. It facilitates easy communication time tracking timeline development task breakdowns and is suitable for highly organized individuals.

Cons

It creates a lot of work for project managers. A lot goes into designing a project and filling it out which is very time-consuming. There is also a steep learning curve especially if you are adapting to Mavenlink after being used to different systems. The training was somewhat helpful but long boring and repetitive. While it does keep everything in one place it is difficult to adapt to using it where you would have used email Skype messenger Google Docs etc. especially if you're working with colleagues who are not so technologically savvy.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

C
Cindy

Marketing and Advertising, 1-10 employees

More than a year

3.0

“Mavenlink helps teams connect”

Pros

Connecting with others working on the same project and sharing material is made easy using Mavenlink especially when collaborating with clients.

Cons

I found Mavenlink a little confusing to work with. I don't want to have to spend a lot of time learning how a platform works especially if I'm not using it on a regular basis.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

7

Functionality

10

K
Kelsea

Professional Training & Coaching, 11-50 employees

Less than 6 months

5.0

“Great for consulting firms looking to get their house in order”

Pros

Mavenlink is excellent for collaboration on task lists ensuring consistency across project deliveries. Continuous improvement is evident catering to consulting firms' needs.

Cons

There are some features we'd like to see but we have confidence that the team is hearing our needs and will address them.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

O
Olesya

Marketing and Advertising, 11-50 employees

More than a year

4.0

“Costly software”

Pros

The software boasts numerous features for project management.

Cons

Very expensive and often can be complicated to use.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

S
Steve

Internet, 1-10 employees

More than a year

5.0

“Project Management”

Pros

Mavenlink proves effective for resource planning project accounting and project management offering flexibility and robust reporting capabilities.

Cons

I can't think of any cons at the present moment.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
ANDREW

Broadcast Media, 51-100 employees

More than a year

5.0

“Great for timesheets and project management”

Pros

Used for two years for timesheets and project management Mavenlink excels in time input managing project due dates and milestones storing calendars and handling PDFs for storyboards and image sharing.

Cons

It could be a little cleaner interface for navigating to different categories. But it was mostly pretty user-friendly for my needs.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

J
Josh

Marketing and Advertising, 500+ employees

Less than 6 months

4.0

“Solid project management platform”

Pros

Robust flexibility allows teams and organizations to tailor Mavenlink to their specific needs with a focus on time management and budgeting.

Cons

It is sometimes confusing to find where simple things are related to project management like changing/updating a status or wanting to track a specific aspect of a project.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

A
Austin

Oil & Energy, 500+ employees

Less than a year

5.0

“Easy Time tracking”

Pros

Mavenlink serves as an excellent tool for billing clients and tracking project time featuring a great and user-friendly interface.

Cons

Maybe not enough options or features for overall use.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

S
Stefano

Information Technology and Services, 500+ employees

More than a year

5.0

“The Ultimate Services & Operations Management Software”

Pros

Integrations and API options including an excellent Salesforce bridge customizable connectors GoodData reporting and versatile task management contribute to Mavenlink's comprehensive capabilities for project management.

Cons

I believe the biggest flaw in Mavenlink is the absence of a "real" administrator. Essentially you can be an admin but if a project is set to "Invitation only" you cannot join it unless someone invites you. So being a Mavenlink admin is not like being a Jira admin where you can do anything you want; you are more of an "open projects administrator." The workaround is to have an integration user creating the projects and a good integration with your CRM that allows you to update fields that would be otherwise not accessible. Mind that you can still remove the integration user from the project and at that point the only way to re-enter the project is to ask the project lead to invite you. This should clear any security concerns if your projects require extreme privacy.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

“A pretty decent management tool”

Pros

The Kanban board on Mavenlink is excellent standing out for its user-friendly and smooth operation in both small and large projects.

Cons

As good as this program is the price per user feels a little much when you compare it to software of similar quality.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

L
Lauren

Information Technology and Services, 51-100 employees

Less than a year

5.0

“Easy to use”

Pros

Streamlined implementation coupled with a stellar team and available resources makes Mavenlink an efficient choice throughout the entire process.

Cons

Nothing from my perspective - everything is great!

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

Less than 6 months

4.0

“New user”

Pros

The software stands out for its capacity to monitor projects through their entire lifecycle offering excellent visibility particularly in terms of time allocation.

Cons

While the software initially appears robust effective integration with other channels such as CRM requires additional connectors and Mavenlink charges for this service as expected.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6