Total 523 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

53%

4

Stars

33%

3

Stars

11%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

P

Priya

Computer Software, 101-500 employees

More than a year

4.0
September 2020

Mavenlink - 3.5 stars

Pros

The intuitive nature of Mavenlink makes time tracking easy offering multiple user options. The system's design and available reporting resources enhance the overall experience.

Cons

Master planning and PM tasks pose challenges from a budget perspective. Viewing budgets and managing projects for multiple users in the UI is difficult requiring reliance on exports and reporting.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

8

M

Marvin

Marketing and Advertising, 11-50 employees

More than a year

5.0
September 2020

Great tool for day to day task management and project planning!

Pros

Mavenlink's easy-to-use interface facilitates daily task and project management making day-to-day operations remarkably straightforward.

Cons

Projects with numerous tasks can slow down causing frustration while dragging tasks around.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

6

S

Sara

Computer Software, 11-50 employees

More than a year

4.0
September 2020

Mavenlink feedback

Pros

The reporting and project overview features prove highly beneficial allowing budgeting toward individual tasks/milestones. The capability to view staff availability and schedule them for specific project days adds to its value.

Cons

Allocating the same amount of time per user across a long period proves frustrating and time-consuming requiring individual adjustments each week. Recurring staffing options could streamline this process.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

8

H

Hans

Marketing and Advertising, 500+ employees

More than a year

4.0
September 2020

Flexible platform engaged support team always getting better.

Pros

Mavenlink is designed to accommodate various work styles and is highly configurable to individual preferences. Its seamless integration with Salesforce and Active Directory ensures synchronization with other systems.

Cons

The Insights reporting platform is powerful but complex to configure. Experience querying relational databases like SQL is beneficial but assistance from the support team and documentation is often necessary for custom report adjustments.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
September 2020

Use Mavenlink for Complex Project Tracking

Pros

Utilizing Mavenlink with a team of over 50 members proves useful for project tracking by client and utilizing the Gantt chart.

Cons

Updating project dates for numerous projects in Mavenlink with its hundreds of projects can be cumbersome with features sometimes challenging to grasp.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

6

N

Nick

Computer Software, 500+ employees

Less than a year

5.0
September 2020

Mastering Mavenlink

Pros

The software's functionality ease of self-learning speed and navigational simplicity make task and time tracking straightforward. Abundant out-of-the-box analytics and insights further enhance its utility.

Cons

There's a learning curve when delving into functionality and setting up reports. The high level of customization can be overwhelming and the interface lacks attractiveness with no unnecessary distractions.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

S

Shannon

Computer Software, 51-100 employees

Less than a year

4.0
September 2020

Much easier than our previous software

Pros

Logging time tracking is effortlessly accomplished with Mavenlink.

Cons

Editing time tracking when rejected and accessing month-to-day utilization in reporting can be challenging at times.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

8

A

Andy

Information Technology and Services, 11-50 employees

Less than a year

4.0
September 2020

Getting better

Pros

Mavenlink boasts robust reporting integration with NetSuite hierarchical team management and an activity feed.

Cons

Significant improvement is needed in ease of use with a call for user-configurable workflows and fields. User roles and security lack flexibility and the interface and reporting seem designed by someone unfamiliar with using the application daily.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

6

Functionality

4

D

Deepu

Hospital & Health Care, 101-500 employees

Less than 6 months

3.0
September 2020

Mavenlink in an Agile SaaS environment

Pros

Mavenlink allows well-organized information and the capture of relevant data fields for a project.

Cons

The interface is sluggish and real-time reporting is lacking.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

8

J

Jason

Information Technology and Services, 11-50 employees

Less than a year

5.0
September 2020

Mavenlink

Pros

This intuitively designed software application offers excellent collaboration tools.

Cons

No cons have been experienced while using this tool.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

B

Brendan

Management Consulting, 51-100 employees

More than a year

3.0
September 2020

Good system but some frustrating issues

Pros

From an ease-of-use perspective Mavenlink's straightforward time entry and project creation are complemented by access to numerous reporting features particularly valued by leadership.

Cons

Three major issues are noted: 1. The software's occasional slowness exacerbated during extensive project edits. Customer service's suggestion to clear the cache offers only a temporary solution. 3. A desire for a simple place to view a team member's total hours on a project as the current view only shows time assigned to individual tasks necessitating manual calculations. 3. A request for Mavenlink to automatically distribute time when tasks are extended or shortened.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

6

Functionality

4

G

Gene

Civil Engineering, 11-50 employees

More than a year

4.0
September 2020

Mavenlink is a useful tool

Pros

Mavenlink's flexibility extends to customization of task lists project fields and more.

Cons

Gantt Schedule is challenging to display and although powerful the application for creating reports is not user-friendly.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

C

Caroline

Marketing and Advertising, 11-50 employees

More than a year

3.0
September 2020

We're Making it Work

Pros

The consolidation of all projects tasks time and budgets in one central place is a feature I love about it.

Cons

Constantly seeking information relevant to individual needs is necessary. Relying on email notifications considered outdated in the digital realm proves unhelpful. Incorporating features like push notifications and in-application alerts would significantly benefit users. The mobile version is practically unusable and the software appears slow to update and integrate new features requested by users.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

6

Functionality

3

J

Jessica

Information Technology and Services, 51-100 employees

More than a year

3.0
September 2020

Just Ok

Pros

The project view meets my expectations and the ability to sort projects is something I find beneficial.

Cons

Budget visibility is lacking and a breakdown of everyone's hours without running a report is desired.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

P

Prachi

Public Relations and Communications, 500+ employees

Less than 6 months

5.0
September 2020

Mavenlink Review

Pros

It proves to be user-friendly for project management fostering smooth communication among colleagues.

Cons

Initial navigation can be challenging.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

Q

Quinn

Consumer Services, 101-500 employees

More than a year

4.0
September 2020

Mavenlink - how an accountant uses it

Pros

I appreciate the collaborative nature allowing work across all facets of a company.

Cons

Confusion arises especially for new users in locating specific reports.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

R

richard

Marketing and Advertising, 51-100 employees

More than a year

4.0
September 2020

Easy for simple organisations

Pros

Getting started is straightforward particularly for businesses with uncomplicated operations.

Cons

Limited customization and each adaptation having subsequent impacts make the tool less flexible.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

9

Functionality

6

P

Payam

Computer Software, 101-500 employees

More than a year

5.0
September 2020

Personal Feedback

Pros

The software offers flexibility in tracking timesheets ensuring a high level of user-friendliness.

Cons

The tool has met expectations well and no issues are currently identified.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

6

J

Jessica

Pharmaceuticals, 11-50 employees

More than a year

4.0
September 2020

What You See is What You Get

Pros

Mavenlink serves as a comprehensive platform for managing contracts resources time billing and more.

Cons

Mavenlink despite its many features lacks intuitiveness posing a steep learning curve for managers. It proves simpler for employees entering their time but involves a lengthy process for project setup. The system lacks excitement and adding colors to reports could enhance user interest.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

6

Functionality

8

B

Bill

Computer Software, 11-50 employees

More than a year

4.0
September 2020

Mavenlink Reporting

Pros

The ability to track project budget time is critical for our business and Mavenlink plays a crucial role in this aspect.

Cons

The inability to configure and maintain the display of a desired number of tasks is a drawback.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6