“has amazing AI tools”

Pros

The workflow features, mobile app and AI tools like Sidekick, Vibe and Blocks have all been really amazing. I have also had a very positive experience with the portfolio solution, the AI-based risk insight feature and the client portal and channels. Overall everything on that side has worked really well.

Cons

One challenge is that it can be difficult at times to keep up with product updates and new releases. The automation center also slows down occasionally and there are some differences between the Android and iOS mobile apps that make team sync a bit harder.

“Provides high visibility”

Pros

One of the biggest strengths is how flexible the platform is especially when it comes to automating workflows with a wide range of triggers. When the built-in options are too limited, the AI automation feature is genuinely useful. The My Work tab is also a standout because it pulls together all of my assigned tasks from every board I am part of and I appreciate being able to customize the view by hiding or showing items when needed. I have often thought of it as a spreadsheet on steroids.

Cons

The part that doesn't work as well for me is the core item and sub-item structure. Since that setup sits at the center of the platform, it keeps things tied pretty closely to a spreadsheet style way of organizing tasks. At times if I just want something highly customizable in that format, Google Sheets can actually feel simpler. I mainly rely on it for workflow automation and collaboration especially because tagging a teammate reliably sends notifications and creates a clear record of activity. I'd much rather have boards built more around a ticket-style setup. Kanban views and item cards move in that direction a little but they still fall short because item cards cannot really absorb fields from items in other boards. For example, if I want a reusable templated data field, it has to exist as a column instead of living directly inside a card. Connect Boards helps somewhat but when all of these features are combined, the overall experience can feel awkward and creating real links between cards and boards usually takes too many manual workarounds.

“Custom workflows keeping teams aligned”

Pros

Automations do a lot of the heavy lifting when it comes to keeping work moving. Whether the team is large or small, statuses stay updated consistently and it's simple to notify people when more information is needed or when something has been completed. The platform is live and user friendly which makes ongoing communication much easier to maintain. I also really enjoy the overall vibe of the product and how much customization is available right at our fingertips.

Cons

There honestly aren't many downsides for me but I do wish the note-taking features were more capable. I sometimes lose track of my notes and where everything is stored, though that could also mean I haven't found the best method yet. Another thing I am not a fan of is that the main workspace cannot be customized the same way other boards can.

“color coded accountability win”

Pros

Color-coding task progress has completely changed how I manage work especially with ADHD. I can pull up any project dashboard and instantly tell whether I am on track or starting to fall behind. That visibility has really helped me stay accountable, both to myself and to my Board of Trustees. The templates have been incredibly useful and the free training for non-profits has been a huge bonus. I have used other tools before, including ClickUp and honestly they don't even come close for me. Even the smaller automations save me a lot of time and make day-to-day work much more manageable.

Cons

Like any platform there's a bit of a learning curve and I am never thrilled about that. Still it makes it feel far less frustrating by including onboarding through its Academy. Once you go through the tutorial, getting your initial setup in place is pretty easy and the extra Academy resources are really helpful when it comes to tailoring the system to fit your organization's needs. In my case, that's a non-profit public library.

“offer the best support”

Pros

Being able to build and tailor boards exactly to our needs has been a huge plus. The automations keep workflows and notifications running well and anytime I have needed help, customer support has been responsive and helpful. They also make a point to follow up and confirm that my questions or issues were fully resolved.

Cons

A few features still depend on third-party tools, like find and replace. I'd also love to see more syncing options with QuickBooks and QuickBooks Time. The IT app still has several bugs and limited functionality which I hope gets improved since field workers usually access it from tablets.

“smart automation”

Pros

One of the best things about it is how visually flexible it is paired with a user friendly interface. Compared with older project management tools that often feel like static spreadsheets, it offers a much more customizable experience through different views such as Kanban, Gantt and Timeline. The Automation Center is another standout, with simple if this, then that recipes that are quick to configure and cut down a lot of repetitive manual work. It also does a strong job of keeping communication centralized so task discussions, files and status updates stay in one place instead of getting scattered across email threads. On top of that the platform looks modern and is user-friendly enough that new team members can get comfortable with it without much ramp-up time.

Cons

That said the pricing model and the way features are locked behind higher plans can be frustrating especially for smaller teams. A lot of important functionality, including some automations and more advanced integrations, sits behind the Pro or Enterprise tiers so costs can rise pretty fast. As boards grow larger with hundreds of items and lots of columns, the interface can start to feel crowded and may show occasional lag. Notifications can also become too much with the default settings and without adjusting them carefully, it's pretty easy for meaningful updates to get buried under constant pings. The mobile app works well enough for basic use but it doesn't offer the same depth as the desktop version which makes managing more complex boards on the move noticeably harder.

“AI help is the best”

Pros

The automations and the option to build apps, such as inventory tools or forms, are really useful for keeping specific activities organized. On top of that the AI features help a lot when it comes to fixing errors and handling problems that come up during day-to-day work.

Cons

Some applications are difficult to use because certain parts are not very user friendly especially since most of the platform is in English. Customer support also feels insufficient At times and in some situations we have had to look for outside people to train us and help us get better use out of the platform.

“Powerful value for teams”

Pros

Right away the usability and overall value stand out. Once everyone on the team is fully onboarded and knows how to use it the right way, it can become an incredibly powerful tool for our company.

Cons

One downside is that there isn't a phone-based onboarding or customer support option so you end up figuring out a lot on your own. That said the platform is very easy to navigate and it's clear they've tried to make it as user friendly as possible. The AI chatbot is also quite helpful, although it does take a bit of time to learn how to set up the account properly.

“Useful tool overall”

Pros

The biggest advantage for me has been how simple it is to use. I feel completely comfortable onboarding clients to it because people from all kinds of industries and with different levels of technical experience can pick it up without much trouble. It's very user friendly especially for task management and CRM use.

Cons

The small limitation has been the subitems feature. In a CRM setup, I prefer using the company name as the main item and then listing each contact within that account as subitems. Since subitems cannot be exported, it's taken some extra effort to figure out how to pull that information out.

“Organized teams for us”

Pros

monday.com does a really good job of keeping our team and projects organized. The automations are especially useful for helping everyone stay on track and we rely on forms for almost everything.

Cons

Training new employees on the platform can be challenging. I'd really like to see more training videos made specifically for regular users, not just account owners.

“constant innovation”

Pros

One thing that keeps me engaged with this platform is how packed it is with useful features and how often the product continues to evolve. New updates come out regularly and they usually end up making my workflow better instead of just adding clutter. The flexibility of the boards lets us tailor our processes exactly the way we want which makes it a very capable tool for managing business operations.

Cons

Cost is where it gets harder to justify especially for smaller teams or companies that are still growing. It often feels like whenever a really valuable new feature appears, it sits behind an extra charge or a more expensive plan. I'd really like to see more of the advanced automation and integration options included without such a big jump in pricing.

“ideal fit for complex teams”

Pros

Building out a CRM in it was very natural because the platform is both flexible and user friendly. Our team was able to set up a structure that works across several business lines, including nightlife, private events and brand partnerships. Being able to tailor boards, pipelines and statuses made it possible to mirror our actual sales workflow instead of forcing us into a generic setup. It also works really well for collaboration since everyone can quickly see deal status, who owns what and the next steps without needing constant back-and-forth communication.

Cons

One limitation is that the platform still depends on a fair amount of manual input to stay effective. In a business like ours, where we handle a large volume of bookings and ongoing conversations, that adds friction and makes it easier for data to become outdated or inconsistent over time.

“Visual workflows that deliver”

Pros

Using it has been a very positive experience Overall especially for project management and keeping teams aligned. One of its biggest strengths is how user friendly and visual the platform is. The board-style layout which has a spreadsheet-like feel but offers much more flexibility, makes it simple to see tasks, deadlines and ownership at a glance. Customization is also a major benefit as you can set up workflows for construction projects, bid tracking, submittals or internal office processes without needing deep technical expertise. The automations, such as status changes, reminders and notifications, cut down on a lot of manual follow-up which is especially helpful when you're handling several jobs or coordinating with multiple vendors.

Cons

Keep in mind that its cost can add up pretty fast as your team expands or when you start needing more advanced functionality. And although it's simple to get started with, building out more involved setups like dependencies, higher-level automations or integrations can take some time before everything is fully optimized.

“Team collaboration has become better now”

Pros

One of the biggest wins for our team has been how well this platform keeps communication in one place while the automations help us work much more efficiently. It's very user-friendly which makes a big difference when I am inviting clients in as guests so they can review the content we create for them. It also feels like we get a lot for what we pay and it's something I end up recommending often to other small business owners.

Cons

The one thing I really wish it included is a built-in social media scheduling feature because right now we still have to copy and paste content over to Meta's scheduler. The mobile experience for docs could also be better since my clients often mention that they cannot clearly read a full column or row on their phones. They've said something similar about the board view too so it can be difficult to open a text box and read all of the content from a mobile device.

“Marketing workflow visibility win”

Pros

For our Marketing Department, this has been a huge help. It makes sure every request is captured properly, gives the team clear visibility into each person's workload and lets us track meaningful analytics that help our advisors make better business decisions. The automations have also been extremely valuable for keeping communication consistent for everyone involved.

Cons

A few automations and metrics don't work well with certain column types. Because of that, figuring out the right setup can take a lot of trial and error and get frustrating at times. That said the platform continues to improve and I have already noticed updates that are starting to fix some of the pain points we dealt with before.

“time savvy automations”

Pros

It was surprisingly quick to use even when setting up more complex workflows. The layout is clean and easy to use so project management seems simple with very little learning curve. Its automation tools save a lot of time by handling repetitive tasks and the templates make it easy to launch projects without starting from scratch. It also offers good value given how many features are included which cuts down on the need for extra tools. Overall it's a flexible, user-friendly platform that keeps work organized and running smoothly.

Cons

At the beginning the sheer number of options and customization choices can feel like a lot to take in. There's definitely some learning involved when you first start especially if you're putting together more advanced workflows. The onboarding services are also fairly expensive. We chose to handle the setup on our own instead which required some upfront effort but in the end it was the better decision for us.

“Highly customizable it is”

Pros

The level of customization is what I enjoy most. With the AI agent, our team's own know-how and all the plugins in the marketplace, we've been able to shape it into a tool that truly fits and supports our business processes. I am also a big fan of how simple it is to build charts and graphs.

Cons

One thing that still feels missing is better longitudinal project tracking. I wish there were a more easier way to view how a board or project evolves over time without having to set up a really complex mix of boards and automations.

“Powerful backbone for business”

Pros

monday.com has been a dependable platform for my business and has really helped simplify how I operate day to day. At this point I manage pretty much everything through it and I am so invested in the system that it feels like I am completely tied to it.

Cons

Getting started with it can feel a bit overwhelming at first. There's just so much it can do that it takes time to wrap your head around all the possibilities and understand how to put everything together.

“loved the dashboards”

Pros

Having everything in one platform has been a big advantage for us. It's flexible enough to handle project management, billing and collections all together which keeps our work much more organized. The dashboards are clean and customizable so it's quick to see the data that matters most. Setting up automations is also easy and they've helped us organize a lot of processes without needing any technical background.

Cons

As the setup grows the platform can start to feel more complicated especially when you're dealing with several boards, formulas and automations at once. A few of the more advanced tools, like reporting and cross-board analysis, still feel limited or depend on workarounds to get the results you want. The cost can also climb pretty fast as your team expands and you need access to more advanced features.

“Team collaboration that clicks”

Pros

Working with my team in it is very user friendly and it really helps us stay organized, communicate clearly and keep projects moving forward together efficiently.

Cons

There are just too many fields to complete so entering data can feel tedious and ends up slowing the process down more than it should.