“Powerful data visibility boost”

Pros

It's a full featured platform and feels more user-friendly than other database tools I have used. Whenever I needed help, I was able to get personalized support which made a big difference. It's also a strong value for the price and it completely changed how we look at, report on and visualize our data.

Cons

Because there are so many features it takes time to really understand everything the platform can do. The different products like CRM, Work Management and Service seem connected in some ways but separate in others which can be confusing to figure out as one unified product. At times certain features don't work the way I expect them to but that feels more like a learning curve I still need to get used to.

“all in one CRM visibility”

Pros

Keeping up with client contacts, accounts, outreach and sales activity is much more manageable with this CRM. Everything sits in one place so I don't have to bounce between a bunch of tabs or spreadsheets to find what I need even with all the features available. It makes it easier to stay organized, see exactly where each conversation stands and quickly identify which follow-ups need my attention first. Another plus is that it is user friendly and doesn't take much effort to update so using it day to day is very easy.

Cons

One thing I am less enthusiastic about is that some of the more useful automations and integrations come as paid add-ons. For instance, exporting data or connecting certain information to Google Sheets would be really helpful for reporting but depending on the feature, that can mean paying extra. It's not a dealbreaker for me, though it does get frustrating when something that feels like it should be part of the core platform ends up costing more.

“adaptable platform”

Pros

Customer support has been excellent and the platform offers a huge range of automations, integrations and features. It's flexible enough to fit just about any project you need to manage.

Cons

With so many features packed into it, the platform can feel overwhelming at first and it's possible to get a little lost. That said the more time you spend using it, the more natural it becomes.

“Connected workflows that scale”

Pros

After a couple of years using it, monday.com has become the central hub for my small business. I needed one place to handle CRM, accounting information and ecommerce orders and the flexible table setup works really well for all three. The automation apps and ready-made templates in their marketplace are also a big plus. I use BoostSync for Shopify and BoostSync for Xero and they've pretty much made my whole workspace connected, synced and running almost on autopilot for my team.

Cons

Pricing can climb pretty fast once your team grows beyond 20 users. That said by the time you reach that size, the cost of the platform should be fairly small compared to the overall growth of the business.

“its team favorite”

Pros

Any time bugs or issues come up, they're resolved quickly. On top of that it works as an all-in-one tool which has been really helpful.

Cons

There's honestly not much to complain about. I really enjoy using it because it covers our company's needs in one place and it's very user-friendly.

“offers many customization options”

Pros

One of the biggest strengths is how flexible and customizable it is. We've been able to set up workflows that fit the way our organization actually works rather than trying to squeeze our processes into a complex platform. The automation features have also been a huge benefit, cutting down on manual data entry and helping teams stay more consistent. On top of that the visual layout makes it simple for staff to quickly see what's going on at any moment.

Cons

Costs can rise pretty fast as you add more users and unlock additional features which could be tough for smaller organizations to justify. Some of the more advanced tools are only available on higher-tier plans as well. And while the automation capabilities are strong, they can get complicated to manage and troubleshoot once you start using them at scale. Reporting is another area that can feel somewhat limited unless you put extra time into building dashboards.

“allows clear communication”

Pros

Beyond being user-friendly, it keeps my team organized and makes communication pretty smooth. I also really like how well it integrates with Gmail and the other software we already use.

Cons

One downside is that campaigns is now a separate product. We preferred when we could simply select all of our contacts and send a mass email right from the same place. Having campaigns as an extra cost has also been confusing for my team since it now works as a different platform.

“Best support whenever needed”

Pros

Hands down the customer service has been the best part for me as it is easily the strongest support I have dealt with in this kind of software. On top of that the system is pretty simple to navigate and the knowledge base does a good job of helping when you need to figure something out. The automations are also a standout feature and really elevate what you can do with your boards.

Cons

We recently upgraded to add the Vibe app feature and have run into a few issues with it, though support is actively helping us work through them. Aside from that it's honestly the only problem we've had in roughly the five years our organization has been using the tool.

“help keep teams aligned”

Pros

Among the collaboration tools I have used, this one has been the best. The interface is so well connected that things rarely slip through the cracks for my team. Since I work in a creative role, it really matters to me to see information in a fun, colorful format and I appreciate how flexible it is when it comes to customizing data and workflows to fit the way I work.

Cons

My only real complaint was the CRM limitation especially the 50-email cap for email blasts. That said they've since introduced Campaigns which pretty much resolves that issue.

“Valuable charts for safety tracking”

Pros

One feature that has made a huge difference for us is the charts function. It gives us a clear way to share data and visualize progress which has been incredibly valuable for a small business that was still pretty immature with data. We've also been able to track issues tied to human safety in healthcare and that support helps us keep people safe. That's massive.

Cons

Honestly there's very little to dislike. It's become my go-to platform for both project management and tracking healthcare data.

“Custom workflows, handy automation”

Pros

It took very little effort to use and it was easy to get started right away. The platform is flexible so building different templates and categories for everyday tasks is pretty simple. I have also spent some time trying out the AI automation feature and it has been a nice addition. I set up a small daily report that highlights my top priority items which has been genuinely useful. I have not needed to contact customer support and I also have not run into any bugs or issues with the software. Since I am not the product owner, I cannot really speak to the pricing but overall my experience with it has been very positive.

Cons

At this point I really don't have any complaints. It has been a clear and dependable project management tool so far.

“Powerful automations, portfolio visibility”

Pros

Monday.com offers a lot when it comes to automations and project tracking. Being able to connect boards, monitor multiple projects from a single dashboard and use the enterprise portfolio features are all really valuable additions for managing company workflows and keeping project tracking organized.

Cons

Even with all those capabilities there are still some noticeable limitations. Once the number of projects gets too high especially beyond 200, the automations and timelines can start acting buggy. A lot of the automations also have strict limits which makes them feel restrictive the more heavily you depend on them for project tracking. For instance, layered automations aren't available which is quite limiting and not being able to trigger automations from formulas or text can be pretty frustrating.

“Workflow efficiency boost”

Pros

It has been very user-friendly while still offering really strong functionality for day-to-day work. At the same time it feels like there's still a lot of room for even more automation, deeper integrations and more ways to strengthen our workflow. We've only scratched the surface so far and it has already improved our efficiency by 15%.

Cons

There's still a lot to uncover in terms of all the powerful things the platform can do so it takes time to learn and piece everything together. I also think the pricing could be a bit more competitive.

“amazing customization options”

Pros

The flexibility to tailor it to our needs is a big plus and the AI agent has been genuinely useful. It also integrates with tools like Claude and ChatGPT which helps reduce a lot of the manual work on my end.

Cons

At times the interface can feel a bit crowded and visually it doesn't look quite as clean or good as SmartSheet, for example.

“Flexible CRM project tracking”

Pros

As a CRM tool this has been excellent. The layout is clean and user-friendly and it does a really strong job of tracking individual projects and supporting small teams. That's an area where a lot of other platforms fall short. The amount of flexibility it gives individual users is also something I haven't really seen from competing software.

Cons

The templates could definitely be more powerful since they often feel pretty minimal. I am a fan of the newer AI features but it would be helpful to have a template that includes a kind of build your own guided walkthrough. It would also be interesting if the company partnered with industry leaders or influencers to create stronger boards and help educate users around the metrics that matter most.

“Support that truly follows through”

Pros

More than anything, the support is what matters most to me. The team is consistently available to help, open to feedback and willing to listen to suggestions. Even when an issue feels major, they don't leave the customer on their own and stay involved until everything is fully resolved.

Cons

At the moment a few features still aren't available. Communication can also be a bit difficult if you don't understand English because even though the team uses translation tools, they aren't always accurate especially when it comes to platform-specific terms.

“reasonably priced tool”

Pros

The software is simple. It keeps our operations organized and visible all in one place and the pricing is also very reasonable.

Cons

The automations are generally good and I appreciate that they can be customized but I do think it would help if they included some prebuilt options for common workflows.

“AI powered project management win”

Pros

Its new AI capabilities have completely changed how project management works for me. Pairing the automation tools with the AI features is absolutely chef's kiss.

Cons

Earlier building boards from scratch was something I really didn't enjoy. Even when I started with templates, it still took quite a bit of time to fine-tune everything.

“Flexible boards for complex work”

Pros

Handling complicated, multi-project workflows has been much more manageable with this platform. The combination of boards, columns and automations gives us a lot of flexibility to tailor processes for disaster recovery, construction coordination and internal operations. Its automation tools cut down a lot of the manual follow-up and it fits in well with the way we track daily tasks and accountability. The interface is user friendly too which helps with onboarding new team members and keeping deliverables structured.

Cons

That said some automations and more advanced setups can get pretty complicated and take some trial and error before they work the way you want. The AI feature, Sidekick, is useful but it is not always dependable when the workflow gets more detailed or highly structured. We have also noticed occasional lag and small glitches when working on larger boards with a lot of data.

“Powerful automations”

Pros

Working in it is not a hassle and the automations are one of the best parts. The formulas are useful, the AI tools are a nice addition and the support team has also been very helpful.

Cons

A few features and tools still feel quite limited. I'd really like to see more advanced spreadsheet-style options, such as something similar to Excel's VLOOKUP.