monday.com Software

monday.com Software Reviews

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Total 3795 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KC

Kimberly Crane

Education Management, 51-100 employees

Less than a year

5.0
September 2022

Dashboards gave helpful snapshots

Pros

Using the dashboard felt really helpful and the color coding made everything easier to follow. My managers especially appreciated the task tracking since it supported their documentation well. The search function also came in handy whenever I needed to find details across multiple dashboards.

Cons

The mobile app didn't include all the features available in the web version which was a bit limiting. Filling in so many columns could feel tedious and sometimes repetitive. With a large number of dashboards, tracking down specific information could also become time-consuming.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Information Technology and Services, 11-50 employees

Less than a year

5.0
September 2022

Teamwork improved across departments

Pros

Across our organization we started using it individually and the business is now trying to get the same kind of benefit from it that I did. With this tool, I am able to get things done. Based on the team's progress, each task can be assigned to at least one person. It's a really useful tool for getting work completed overall since it helps us accomplish much more.

Cons

Once several people, more than three are involved in a task, you need to move to a paid plan. A larger team ends up meaning a higher cost. If you already know how to use the tool effectively, then choosing a paid option makes more sense because you can take fuller advantage of it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

MT

Michael Taylor

Financial Services, 101-500 employees

Less than a year

4.0
September 2022

Started running within minutes

Pros

It was easy to set up and run and users can learn it quickly, even if they're not very technical.

Cons

Switching between different projects is a bit of a hassle. Admins also cannot grant access to boards themselves, since that has to be handled by each individual board owner. On top of that Single Sign-On is only available with the more expensive plans.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

BH

Bailey Hill

Marketing and Advertising, 1-10 employees

Less than a year

5.0
September 2022

Worked well across departments

Pros

The customization options are excellent and the platform is very simple to use.

Cons

At the beginning getting familiar with all the plug-ins can feel a little overwhelming.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

VW

Veronica Williams

Entertainment, 51-100 employees

Less than 6 months

3.0
September 2022

Setup took way too long

Pros

Well the concept behind this program appealed to me more than anything else.

Cons

Getting it set up was really challenging and it was hard to explain to my coworkers how to use it.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

6

Functionality

6

SM

Shaik Mohamee

Information Technology and Services, 51-100 employees

Free Trial

4.0
September 2022

Tasks felt easy to handle

Pros

Keeping track of tasks becomes really easy with this tool.

Cons

Integrating it with the CRM and handling data exchange takes time.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

9

TA

Tony Abboud

Biotechnology, 11-50 employees

More than a year

5.0
September 2022

Boards adapted to our style

Pros

Getting boards set up exactly the way we need is really easy and the platform is very user friendly overall. It works best when the whole team actually uses it consistently so having strong adoption and compliance across the team is important.

Cons

One challenge I have noticed is using it as a sales CRM when there are multiple leads coming from the same company, since that can be a little harder to manage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Writing and Editing, 51-100 employees

Less than 6 months

5.0
September 2022

Looks good, works even better

Pros

Monday.com has been visually appealing and easy to work with. I have run into very few problems using it and every interaction my company has had with their team has been positive. When something does come up, it gets sorted out quickly and the platform helps us stay organized with projects and keep our workflow on track without much trouble.

Cons

Every now and then it does glitch a bit. For instance tasks assigned to me can take some time to show up under my work which can slow things down.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

LW

Leah Wells

Building Materials, 500+ employees

More than a year

4.0
September 2022

Tracking projects is completely accurate

Pros

Since bringing it into our workflow, it has been flawless for tracking bugs, project issues and expenses.

Cons

The only downside is the lack of an offline mode to sync data when there's no internet connection.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

NCS

Nica Chesca Soriano

Marketing and Advertising, 51-100 employees

Less than 6 months

4.0
September 2022

Packed with helpful project tools

Pros

One thing I like is the wide range of functionality it offers for project management. It also makes handling task collaboration much more manageable.

Cons

As per me the pricing is the part that holds it back for me. It feels too expensive compared with other tools that offer similar features.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

9

MD

mark derzon

Research, 1-10 employees

Less than 6 months

3.0
September 2022

Rough start but we managed

Pros

The software seems to offer a very large range of features and capabilities.

Cons

There may be a lot this program can do but getting started was a frustrating experience. The tutorials were basically useless as they moved too quickly, skipped important steps and cost me hours while I tried to figure things out. They looked good and had music but the person presenting clearly already knew the system inside and out so key steps were missed. After struggling through chat support and phone support, I still couldn't even get an appointment with someone to help me get set up and import my old CRM. On top of that two support reps weren't able to explain how to get me started. That was pretty hard to believe. The tutorials should have been created with new users in mind, with an expert observing where beginners get stuck and what setup problems actually come up. It really felt like this software was built for the people who made it, not for first-time users. A consultant recommended it to me but they clearly didn't realize how difficult the learning curve and code would be.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

5

DO

Darwin Orozco

Marketing and Advertising, 11-50 employees

More than a year

5.0
September 2022

Anyone could figure this out

Pros

Its interface is very user friendly so pretty much anyone can pick it up and use it without much effort.

Cons

The overall project execution analytics still have room for improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AK

Aqeel Khan

Computer Software, 51-100 employees

Less than a year

5.0
September 2022

Design stayed clean everywhere

Pros

The first thing that stood out to me was the clean look and how simple the platform is to use.

Cons

Nothing specific comes to mind because, overall I really enjoyed using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AD

Annie Do

Retail, 1-10 employees

More than a year

5.0
August 2022

teamwork is getting better each day

Pros

Its layout is visually appealing and very user friendly. It is easy to work in and the integrations with other platforms make collaboration across different teams in the company much more hassle free.

Cons

A few features were not very flexible when it came to making changes. In many cases, adjustments applied to the whole board instead of just a single tab or specific task.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AL

Andre Louis

Education Management, 101-500 employees

Free Trial

3.0
August 2022

Loved the design but hated pricing

Pros

One thing I really like is that you are not stuck with complicated templates so it is easy to customize things the way you need. The interface also looks great and the integrations with other programs are a nice bonus.

Cons

The pricing structure seems inconsistent and honestly doesn't make much sense. On top of that the trial period is far too short which doesn't give users enough time to actually learn the platform. Considering the features it offers something like Asana may end up being the better choice.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

7

Functionality

5

FS

Filippo Santandrea

Building Materials, 11-50 employees

Less than a year

5.0
August 2022

Worked fine across departments

Pros

The layout is very simple to navigate and everything seems clear and easy to use.

Cons

It can become a bit confusing when there are too many categories to sort through.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JMV

José Miguel Villatoro

Consumer Goods, 1-10 employees

Less than 6 months

5.0
August 2022

Fresh look made navigation easier

Pros

Most project management platforms seem to copy the same old interface, as if everyone has to stick with a traditional layout to figure them out. monday.com really breaks away from that pattern with a fresh, modern interface and a different overall experience. The familiar project management tools are all there but they come with an updated look and a new way to build workflows inside the same app, without having to rely on outside tools for important actions.

Cons

This is actually a tool I came back to. I tried it when it first launched and was really happy with the interface and how simple it was to use its features. The issue for me at the time was the pricing for beginners. After quite a few months and after constantly seeing ads for it on social media, I decided to give it another look to see whether anything had changed. It was a nice surprise to see they had kept improving the product and had updated some of the pricing plans.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

EC

Eileen Cho

Non-Profit Organization Management, 101-500 employees

Less than 6 months

5.0
August 2022

Filters saved me lots of time

Pros

The filtering feature is really useful because it helps me locate the right tasks quickly without digging through everything.

Cons

At times I would not realize a task had been edited so having an alert or notification for changes would make it even better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EK

Emma King

Staffing and Recruiting, 1-10 employees

Free Trial

4.0
August 2022

Sharing across teams was easy

Pros

It is easy to use and it's a nice tool to work with. Sharing things with others is also very simple.

Cons

I find it a little complex At times and I do think the pricing may be on the expensive side.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

9

ME

Melanie Eggleston

Consumer Services, 1-10 employees

Less than 6 months

3.0
August 2022

Got messy as we expanded

Pros

At first the software felt fairly simple but once I needed to do more with it, things started to get confusing.

Cons

As my needs expanded the platform became harder to follow and more confusing to use. In the end I stopped using it because it was difficult to keep up with.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

7