monday.com Software

monday.com Software Reviews

excellence-awards
Claimed

Claimed

Total 3795 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RC

Rachel Cheyfitz

Computer Software, 11-50 employees

Less than a year

3.0
August 2022

Too many colors confused us

Pros

The color-coding is meant to help with visualizing data and tasks more clearly.

Cons

Once a lot of colors start getting used it becomes chaotic really quickly unless there are very strict rules in place. It's tough to tell at a glance what I am supposed to handle versus what belongs to others and overall progress isn't very clear either. I also prefer a tool that combines knowledge management with project management and that's not really what this platform is built for.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

7

MCS

Mark Carlo Soriano

Accounting, 1-10 employees

Free Trial

4.0
August 2022

Workflow powered through each day

Pros

Working with colleagues is much better with this software. The workflow is very smooth and it really helps create transparency across the team.

Cons

Getting started can feel a bit overwhelming at first and the support team could definitely be better.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

AK

Amber Konings

Computer Software, 1-10 employees

Less than 6 months

4.0
August 2022

Automations cut down busywork significantly

Pros

There's a lot to love about the workflows you can create here and the automations you can connect with the software are really useful too.

Cons

One downside is the Pro plan requires you to buy 3 seats which doesn't make much sense when I am using it on my own.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

8

DD

Duy Do

Hospital & Health Care, 51-100 employees

Less than a year

3.0
August 2022

Reliable tracking, fewer change options

Pros

Getting started with monday.com for progress tracking, task management and team coordination is fairly easy. Also it handles cross-team work really well which makes collaboration between different groups much more manageable.

Cons

It would be better if the platform offered more flexibility to customize features so they could match the needs of different teams. The roadmap also doesn't accurately represent the project timeline which can be frustrating.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

5

Functionality

3

LN

Luciano Neto

Financial Services, 500+ employees

Less than a year

5.0
August 2022

Clear tracking hit every deadline

Pros

Right away I really enjoyed how simple it was to use and keep track of the project status. The interface looks beautiful and is very well designed.

Cons

There are a lot of features and even though it was fairly simple to use, my first impression was a little intimidating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MB

Mical Baez

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
August 2022

Perfect workflow for smaller groups

Pros

One thing that really works well is how many extra features I can add to it. I am able to use Outlook, Word and Excel alongside it which makes everything more convenient. It's also a really useful platform for scheduling clients and building a simple workflow for our small business.

Cons

Honestly I don't really have any complaints. It's a really amazing software option for small businesses.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

ST

Sebastian Tan

Design, 1-10 employees

Less than a year

4.0
August 2022

Tasks never stalled on us

Pros

Being able to split projects into clear, specific tasks has been a huge help. Our team managed to handle a large workload without letting anything slip through the cracks because deadlines were built in and we could keep each other updated directly on the platform.

Cons

The newer interface update felt a little unfamiliar at first but it really wasn't a major issue. I was just more comfortable with the old layout. overall it's still a very productivity platform.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

A

Anonymous

Furniture, 51-100 employees

Less than a year

5.0
August 2022

Saw everyone's progress clearly

Pros

Being able to see how the team is progressing on a specific task or goal is one of the things we value most. It also helps a lot to track how much work is still left before the task is fully completed.

Cons

A feature that could be better is the dashboard setup especially if there were more options available. It would also be helpful for teams to access more historical data showing how much they completed in the past.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

AK

Aleksei Kostin

Computer Networking, 11-50 employees

Less than a year

5.0
August 2022

Teams collaborated without any friction

Pros

It's really flexible, the interface is user friendly and it gives teams a dedicated space to work together. Organizing everything is also very easy which makes staying on top of tasks much easier.

Cons

One thing I don't like is that every user needs a very stable internet connection. Rearranging things can also be pretty difficult and I am not a fan of not being able to type in dates other than the current day.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

LB

Laykin Bookter

E-Learning, 500+ employees

Less than a year

4.0
August 2022

Collaboration features genuinely impressed me

Pros

Communicating with team members is very easy and the platform works really well for project management and overall team collaboration.

Cons

The pricing plans could be improved and it doesn't currently offer integration with Xero.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

A

Anonymous

Retail, 1-10 employees

More than a year

5.0
August 2022

Could see across every team

Pros

One of the best parts is how clearly we can see all our jobs and tasks across different production areas. That level of visibility has really helped us stay organized and on top of everything.

Cons

Honestly I cannot think of any downside to using this software. It has made such a big difference for our business that I really don't have any complaints.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

EG

Eric Geoffrey

Transportation/Trucking/Railroad, 101-500 employees

Less than a year

5.0
August 2022

Sales tracking finally made sense

Pros

Using monday.com has been very easy. The CRM is highly flexible and it gives us a single place to handle every part of our sales process.

Cons

I really have no complaints. It was quick to set up, simple to start using and customizable enough to match our sales cycle.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MA

Muzammil Ahmed

Graphic Design, 1-10 employees

Less than 6 months

5.0
August 2022

Tasks kept advancing nonstop

Pros

Task management has been really useful and I ended up using this platform after a client recommended it to me for project work.

Cons

The thing that seems difficult is handling graphic projects when clients ask for multiple changes. Once a lot of messages and attached files start coming in, it becomes hard to locate the exact message you're looking for on this site.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

MK

Mike Koolwijk

Marketing and Advertising, 1-10 employees

Less than a year

4.0
July 2022

Team visibility was finally there

Pros

Keeping up with both my own tasks and the rest of the team's work has been much better with this tool. It's user friendly and gives a clear view of what everyone is working on at any given time. That kind of visibility has really helped us stay coordinated, manage our efforts better and make sure nothing falls behind. I'd definitely recommend it to anyone who needs a decent project management solution.

Cons

One small frustration was that certain actions weren't always obvious at first. There were a few moments when I had to figure out things like adding a comment or editing a task. That said the support team responded quickly whenever I needed help and they made the learning process much easier.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

8

MB

Mike Bac

Management Consulting, 1-10 employees

Less than a year

5.0
July 2022

Kept my chaos contained nicely

Pros

Every day this helps me keep my business organized and on track. I am able to monitor tasks and team members, set up forms and manage spreadsheets all in one place. It's an excellent tool for anyone who needs extra help staying organized.

Cons

Its cost can add up depending on which plan you choose.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Computer Software, 1-10 employees

Less than 6 months

3.0
July 2022

Boards held up dependably well

Pros

Monday.com is definitely something I'd recommend for managing boards. It's simple to administer and does a really good job of keeping communication between work teams organized and flowing well.

Cons

The downside is that too much time gets wasted dealing with automations which is a negative point for me.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

5

A

Anonymous

Information Technology and Services, 51-100 employees

Less than 6 months

5.0
July 2022

Dashboards showed our work clearly

Pros

The dashboard stood out with its clear insights, useful parameters and color-coded layout. It's simple to customize the views and metrics we want to focus on and the data visualization is handled really well. We picked it because it works as more than just a sales CRM such as teams like marketing and customer success can use it comfortably too. The user interface is simple which makes it much easier for people across teams to actually keep using the CRM and stay on top of documentation. On top of that the pricing feels reasonable compared with several other options we considered.

Cons

I have not heard any complaints from the teams. Anything that seemed to be missing was handled through simple integrations.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

PG

Prashanth Guru

Financial Services, 1-10 employees

Less than 6 months

4.0
July 2022

Everything kept marching forward

Pros

Keeping timelines attached to every task for different stakeholders has been really helpful. It's simple to build a tracker for the entire product journey, starting from scratch all the way to ship-out. The interface is pretty simple and being able to check each stakeholder's activity, like when they opened a ticket, adds useful visibility. The Slack and email notifications are also excellent and keep updates from getting missed.

Cons

The preview feature isn't very useful right now because comments don't appear clearly there. The Android app also doesn't stay fully aligned with the web version since notifications tend to arrive late. Admin and sub-admin permissions can be confusing and it sometimes feels like too many people can access the group. The lock and unlock feature could definitely use some improvement as well.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

10

MT

Muzamil Tunio

Health, Wellness and Fitness, 51-100 employees

More than a year

4.0
July 2022

Visibility across departments was excellent

Pros

Across the team this tool gives everyone clear visibility into tasks and projects which makes coordination much better. It works really well for planning projects and managing the time spent on each one. The interface looks outstanding and the pre-built templates are among the best available.

Cons

Well the trial period seems too short and the number of features can make the platform a bit confusing at first. It really takes extra time to learn it properly and explore everything it offers. The pricing is also not very basic and I would not recommend it for teams working with a waterfall methodology.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

7

DV

Davide Violante

Information Technology and Services, 1-10 employees

Free Trial

5.0
July 2022

Modern tracking felt just right

Pros

Using it is like how a modern task manager is supposed to work. It's incredibly simple to get the hang of and once you start using it, it's hard to imagine switching back. That's probably a big reason it attracted so many users so quickly. If task management has been a struggle, this is definitely worth trying. The interface is one of its best parts too as it is colorful, clean and very fast.

Cons

Honestly I have not come across any real downsides with this software. If I had to suggest anything some kind of integration with Agile or Scrum workflows would be a nice addition.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10