“Custom workflows, real value”

Pros

Compared with Salesforce, it seems more affordable while still offering flexible, customizable tools. The workflow builder is very easy to understand and use which makes it my go-to platform for getting things organized.

Cons

Honestly there is not much I dislike about it. The only small concern was getting familiar with some features At the beginning but that was only an initial learning curve.

“Versatile workflow powerhouse”

Pros

It's basically the Swiss Army knife of work management tools. I can handle just about every part of my workflow, along with any data-driven work in my business, using it.

Cons

One downside is that it tends to run slowly whenever I am using it during a Teams meeting. That's really disappointing because my colleagues don't get to see it performing at its best.

“Powerful automations and integrations”

Pros

One thing that keeps me using monday.com is the automation options and the different setups you can build. It's also really useful that we can connect our other systems directly within the board.

Cons

The platform is organized but it can still feel a bit overwhelming for someone who's new to it. A cleaner visual layout would help make it less intimidating and it would also be better if columns could be customized separately for different groups within the same board.

“Highly customizable boards”

Pros

Monday.com fits my workflow really well because it's incredibly customizable. I am able to set up separate boards for different parts of my work and then build out the columns based on exactly what I need.

Cons

Connecting boards can be a bit challenging and it takes a lot of learning to use the platform in the most effective way. It's not exactly a flaw, though but it's more that the level of customization is so extensive that it takes time to figure out the best setup for each user.

“Helpful templates”

Pros

The templates are quite useful and the search works really well. Most of the daily tracking is easy to follow which makes it a good starting point for beginners or entry-level users.

Cons

A few automations still feel missing especially certain rules and some of the different views can be confusing to set up. For example, the reports don't seem very simple to generate automatically.

“handy automations”

Pros

Keeping my team organized is one of the best parts of using monday.com. It's fairly simple to work with and setting up automations is something I really enjoy.

Cons

There are quite a few features I still feel like I am not taking advantage of, mostly because I am not fully aware of everything that's available. The IT Academy has been useful for learning more about the other tools and functions the platform offers.

“Versatile order tracking setup”

Pros

It works well for a lot of different workflows and needs, from tracking orders to storing the files connected to those orders.

Cons

One thing I'd really like is the ability to search keywords within the info box section. I try to keep the front of each card as minimal as possible but that becomes difficult when I need different keywords to help pull up information later.

“Project boards keep everything on track”

Pros

Handling large projects feels far more manageable with this. The way we set up our boards makes important tasks much harder to overlook and it also builds in useful redundancy while reducing the amount of training new staff need. All the project checklists and items are already in place and ready for them to use.

Cons

This is not really a drawback but the platform does so much that I feel like I probably won't come close to using everything it offers. I am also getting flooded with AI product pushes from every direction now such as Google Workspace, Claude, Slack and others so while this isn't something unique to this tool, the space is very crowded and noisy at this point.

“active updates”

Pros

The flexibility and adaptability are a big plus and the ongoing support and regular updates make the software feel like it keeps improving. Whenever I run into an issue or want to suggest something, I can share it with the developers and changes actually happen.

Cons

There are quite a few buttons and features and I still do not know everything the platform can do. I would really like more guidance on how to use it more fully and get more out of it.

“user friendly workflow boosts”

Pros

One thing that really works well about monday.com is how user-friendly it is. Even teammates who aren't very tech-savvy can still find their way around without much trouble. The automations also make a big difference for us and help improve efficiency across our workflow.

Cons

That said the built-in automations feel fairly limited so we end up relying on third-party apps to cover what we need which adds extra cost.

“Good value”

Pros

It offers really good value for the money and is simple to get started with. The AI tools are a nice bonus and especially helpful when you're first learning how to use the software.

Cons

Managing permissions around who can view certain activity can be a bit tricky. We're still figuring out the best way to set up private boards to make sure confidential information stays protected where needed.

“useful templates”

Pros

Automation and the templates do a really nice job of suggesting and sharing useful resources which helps speed up daily work and makes things more efficient with ready-to-use tools that fit what you need.

Cons

The pricing is a little on the expensive side but it still feels worth paying because it's extremely helpful for staying organized and managing tasks efficiently.

“Creative ai”

Pros

The AI is amazing as not only does it handle what you ask it to do but it also comes up with creative solutions on its own.

Cons

One thing that gets frustrating is how many tabs stay open. In the app, tabs don't close when you move to another section so they pile up quickly. Another notable limitation is that automatic email sending through Outlook doesn't work with a personal Microsoft account as it's only supported for business or school accounts.

“Adaptable workflows”

Pros

It is very easy to work with and it gives me the flexibility to build whatever workflows I need while still providing the visibility I want across the business.

Cons

The thing I'd still like to see improved is the sequences feature in the CRM. It would be much better if all active sequences could be combined into a single view, making it easier to see who should be worked on next.

“Helpful visibility for remote work”

Pros

Being new to the platform I have really been enjoying setting up a workspace where my new remote supervisor can check what I am working on whenever she needs to. She's able to read my notes, tell when I am stuck and stay in the loop on much more.

Cons

At the beginning I was honestly a little confused. I have used Asana before and ended up giving up because it felt too complex but with this one I am noticing they keep rolling out updates and adding extensions that support the workflow.

“quick learning”

Pros

The usability is excellent and the starter templates are genuinely helpful for getting up and running. It also doesn't feel overloaded with unnecessary features which makes the platform quicker to learn.

Cons

It still doesn't handle everything I need when it comes to hierarchies, although I understand that upcoming features are meant to address that.

“Fantastic team collaboration boost”

Pros

A very simple solution that helped my team start collaborating quickly while also keeping everyone accountable.

Cons

The AI features do feel a little overwhelming At times and I am hoping to spend more time exploring each option and understanding how everything works.

“nonprofit discount”

Pros

Getting a nonprofit discount on the license has been a huge plus for us. The platform is incredibly adaptable which lets me set up plans that actually fit the needs of different people across the team.

Cons

Without that nonprofit discount, it would probably be too expensive for an organization like ours and a few features are still locked behind an extra paywall.

“Addicted to the user experience”

Pros

After more than 7 years of relying on Trello I honestly never expected to switch to another project management tool. Then a client asked me to use their monday.com account for a project and that completely changed my mind. The UX and the way everything is connected won me over right away. At this point I am hooked as it seems incredibly intelligent. Big applause to the UX/UI team!

Cons

Moving between boards and different accounts could be better connected and more fluid. The sidebar anchor doesn't flow as naturally as it should.

“amazing support”

Pros

Across nearly every area of our business this one has turned out to be a really strong tool. We rely on it for almost everything and the support we've received along the way as we've expanded and upgraded our usage has been outstanding.

Cons

At this point I honestly haven't come across any real downsides. We've been using it for a little over a year now and recently upgraded the product.