monday.com Software

monday.com Software Reviews

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Total 3795 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

ST

Sharon Tzvielli

Commercial Real Estate, 11-50 employees

Less than a year

4.0
November 2021

Custom setup had teams running

Pros

It keeps things simple without feeling overloaded and the customization options make it very user friendly.

Cons

Honestly there are no real downsides since you can use whichever features fit your needs.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

RP

Randy Patterson

Hospital & Health Care, 500+ employees

Less than a year

5.0
November 2021

Kanban worked across all departments

Pros

Compared with other options these tools are the ones I prefer to use and I really think you'll love Monday.com once you give it a try. It's simple to work with especially if you already know the Kanban style for organizing tasks. The platform also includes map, timeline, calendar, list and mind map views which makes it useful whether you need it for a specific purpose or for a large-scale company setup.

Cons

One thing to keep in mind is that the layout customization is based on personal preference which is nice but it can also work both ways. New users may need extra time to learn it especially if they are used to a different interface style.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

JM

Jessica Matthews

Online Media, 1-10 employees

Less than a year

4.0
November 2021

Colorful teamwork actually clicked well

Pros

Project tracking seems much more manageable because the main task stays front and center, while details like owners, cascading deadlines, version history, comments and other supporting info sit neatly around the core deliverable. The color coding, drag and drop setup, file attachments, rich formatting for updates, seen tags and mobile notifications all add a lot. At the end of the day successful projects are about getting things done together as a team rather than just ticking off a personal to do list and this platform makes that really visible.

Cons

The limitation is the horizontal scrolling since trackpads and mobile devices tend to work more naturally with vertical scrolling for most users.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

GI

Grace Ibrahim

Entertainment, 1-10 employees

Less than 6 months

5.0
November 2021

Shared to do lists delivered results

Pros

Juggling several projects at once felt a lot more manageable once we started using Monday.com. A colleague and I needed a better way to track daily tasks, goals, meetings and everything else tied to project management and this gave us that structure. We could work together on different to do lists and both instantly see updates, changes and completed items. Having that shared visibility made us feel much more confident about organizing our days and it was especially helpful that we could access everything from our computers or our phones.

Cons

One thing I would change is how it is marketed. When I first came across it, I was honestly pretty confused about what it actually did. It only clicked after I spent more time exploring the website and the app and then I realized how useful it could be for collaboration.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MB

Melissa Bryant

Marketing and Advertising, 500+ employees

Less than a year

5.0
November 2021

Tracking centralized projects in one spot

Pros

Having allocated tasks, shared projects, change discussions and deadlines all gathered in one place has really helped us modernize how we work. It's especially useful for job shadowing and timesheet tracking and I can rely on it for planning and scheduling. The interface also looks very user friendly.

Cons

Well the issue I have run into is that the desktop app sometimes won't let me upload files. It would also be better if there were notifications whenever someone replies in a discussion thread.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NN

Newtorn Newtorn

Marketing and Advertising, 51-100 employees

More than a year

5.0
November 2021

Clean interface made navigation obvious

Pros

The interface is modern and very user friendly. The timeline view is one of my favorite features and the integration center is excellent while still being simple to use.

Cons

Honestly there is not much I dislike about it. If I had to mention one thing, the pricing feels a bit high but it still makes sense considering the features you get.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

CS

Courtney Schmidt

Security and Investigations, 500+ employees

More than a year

3.0
November 2021

features are somewhat lighter

Pros

Monday.com checks a lot of boxes such as it's user friendly, looks good and makes project collaboration and sharing pretty easy.

Cons

That said it seems a bit like a stripped-down, junior version of other tools many of us already know and prefer, such as Smartsheet.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

6

D

Daniele

Marketing and Advertising, 1-10 employees

Free Trial

4.0
November 2021

great alternative for managing tasks

Pros

It's a powerful task management tool that makes it simple to bring people in, assign roles and organize work. It also stands out as one of the best alternatives to ClickUp.

Cons

The pricing can get a bit expensive when you're managing a larger team.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

LR

Laura Rinehimer

Environmental Services, 1-10 employees

Less than a year

4.0
November 2021

Team task tracking performed well

Pros

Delegating work across the team is pretty easy with this software. Also it helps everyone stay updated by showing when a task is in progress and when it's been completed.

Cons

It really only works properly when every project member is actively involved and using it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

SAP

Saputra Aries Pratama

Information Technology and Services, 1-10 employees

Less than a year

4.0
November 2021

Flexible views provided excellent clarity

Pros

I find it easy to use especially if you already understand the Kanban style for organizing projects. It offers several view options like timeline, calendar, list and Gantt chart which makes it useful for different ways of working. Also it works well whether you want to use it for personal task management or for a larger team setup. Another strong point is the reporting and analytics since it helps track KPI, budget, project progress and other important metrics.

Cons

The customizable display formats are useful because you can personalize the platform based on your preferences but that flexibility can also be a bit of a double-edged sword. New users may need extra time to learn it especially if they are used to other display styles. The pricing is also quite high, particularly for smaller teams.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

G

George

Technical assistant, 1-10 employees

4.0
November 2021

About Monday.com software

Pros

It is a project management and collaboration software that helps teams efficiently plan and work together on complex projects.

Cons

It does not have a native audio calling feature that is annoying.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

JC

Joseph Corraini

Information Technology and Services, 101-500 employees

Less than 6 months

3.0
November 2021

support fell short

Pros

There are plenty of options available for managing projects which gives the platform a lot of flexibility.

Cons

A big downside was the customer service. I emailed them twice in response to their message and never heard anything back.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

5

A

Anonymous

Marketing and Advertising, 1-10 employees

Less than a year

5.0
November 2021

Remote teamwork covered completely here

Pros

Our remote company moved over to Monday.com to keep every project organized since the team isn't based in one place. It's been really useful having assigned tasks, file sharing, change discussions and deadlines all together in a single spot where everyone can stay updated.

Cons

One issue I have run into is with the desktop app which doesn't always let me upload files reliably. The Google Drive integration definitely helps but sometimes I need to add a file directly and the experience is inconsistent. I'd also appreciate getting a notification when someone responds in a conversation thread I am already part of, even if they don't directly @mention me.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

AA

Aybuke Aynur

Construction, 51-100 employees

Free Trial

5.0
November 2021

Workflow proved very approachable overall

Pros

It is easy to use and the platform is very user friendly overall.

Cons

If you're planning to roll it out across an entire department, the software can feel a bit expensive.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

R

Ralph

Mechanical or Industrial Engineering, 51-100 employees

3.0
November 2021

Average performance!

Pros

The tool itself was quite simple to set up and functionality is satisfactory.

Cons

When a user has difficulty or is unable to accomplish a task, their customer care and online forum are not particularly helpful.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

7

CS

Christopher Schuster

Education Management, 51-100 employees

More than a year

5.0
November 2021

Teamwork stayed clean across groups

Pros

With its simple interface, my geographically spread team even with different levels of comfort using technology can work together on projects, keep tabs on progress and stay on top of completion without much trouble.

Cons

The reporting features are fairly limited. It doesn't really affect my particular use case but I can see it being a drawback for others and it would definitely help if the software offered more powerful reporting options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

LL

Lauren Lauren

Construction, 1-10 employees

Free Trial

4.0
November 2021

Layout remained clean across platforms

Pros

It is modern and genuinely user friendly. The way information is organized and displayed makes it simple to follow and I really appreciate the overall layout. Another big plus is that it works across multiple platforms without changing the look so the experience stays consistent no matter where I use it.

Cons

One thing I'd still want is more functionality around what it can track especially in terms of connecting with our CRM. At the same time I understand that would probably require a major overhaul and the software was not originally built specifically around our company's needs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

K

Kate

Owner, 1-10 employees

4.0
November 2021

Awesome features

Pros

It is a user-friendly software. It is good at time tracking, automated notifications, workflow streamlining, dependencies, multiple Kanban boards, calendar integration, etc,

Cons

It does not support the mass email system.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

9

C

Christopher

Construction, 101-500 employees

Less than a year

4.0
November 2021

Project tracking stayed nicely adaptable

Pros

One thing that's been really helpful is how well it handles project organization. We can sort and group projects in different ways and it's simple to assign specific parts of each project to different team members.

Cons

It can get a little difficult to navigate at times especially once there's a lot of information packed into the system.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

FC

Freddie Clark

Financial Services, 1-10 employees

Less than a year

5.0
November 2021

Team management flowed fantastically well

Pros

Using Monday.com has been a really positive experience especially when it comes to how simple it is to use and how well it supports team management.

Cons

That said its agile tools don't offer the same level of customization you get with platforms like Jira or Shortcut.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9