monday.com Software

monday.com Software Reviews

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Total 3795 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

BH

Brandon Harter

Health, Wellness and Fitness, 500+ employees

Less than a year

5.0
September 2021

Workload control delivered consistently well

Pros

Keeping track of my workload has become much more manageable with this. Using a form for project requests and time estimates helps me avoid overcommitting and makes it easier to set the right expectations from the start.

Cons

The automation tools seem like they have a lot of potential but the way they work right now seems a bit confusing. I'd really like to see that feature developed and refined further.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

A

Anonymous

Internet, 11-50 employees

Less than 6 months

3.0
September 2021

overall pretty awkward

Pros

The colorful interface is clean and user friendly so it's easy for just about anyone to follow.

Cons

Well the tool seems almost too flexible and it doesn't really match the way we think about or talk through ideas.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

7

TM

Timothy Murray

Marketing and Advertising, 11-50 employees

Less than a year

5.0
September 2021

Adapted well across every department

Pros

One thing I really like is how versatile Monday.com is while still being very simple to use. It's nice having a platform that doesn't take a whole team just to manage and keep running.

Cons

As the team gets bigger and the needs expand, it can become a little more complicated to handle formulas and work across multiple boards.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

A

Anonymous

Financial Services, 101-500 employees

Less than a year

5.0
September 2021

loved it!

Pros

The automations and integrations make assigning work and keeping track of tasks really simple. I don't have to keep reminding coworkers about upcoming or overdue items because the system handles those follow-ups for me.

Cons

For everyday personal task management, it doesn't quite meet my needs when I am trying to organize my daily routine. It feels much better suited to project management than day to day planning.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NM

Nicola Mullard

Architecture & Planning, 11-50 employees

Less than a year

4.0
September 2021

Tracking proved flexible during practice

Pros

It lets us track projects based on the specific parameters we set so it adapts really well to the way our team works.

Cons

There are a lot of features which can make it easy for things to get overlooked and people sometimes end up using the platform in different ways.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

NL

Nadav Levy

Computer Software, 1-10 employees

Less than a year

5.0
September 2021

Quick setup handled daily operations

Pros

The tool is really user friendly and the overall experience of using it has been excellent. It was very simple to implement and get up and running right away.

Cons

Because it's such an all in one kind of platform setting up some of the more advanced features can take a bit of extra effort.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

JB

Jay bennett

Marketing and Advertising, 11-50 employees

More than a year

5.0
September 2021

Custom boards clicked perfectly well

Pros

One of the best parts is how much control you get over the structure of each board so every team or user can tailor it to match the way they actually work. When I explain it to friends, I usually call it a spreadsheet mixed with social media.

Cons

Since every board can be set up a little differently some people have trouble when they step outside the workspace they use all the time. Still, it usually feels more like they won't adapt rather than they cannot because it's pretty simple to read the column names and check a nearby pulse to understand what the board owner wants.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

YR

Yesenia Roque

Writing and Editing, 1-10 employees

Less than 6 months

5.0
September 2021

Setting up projects worked fantastically

Pros

Getting my work projects uploaded took a bit of time but setting everything up was really easy in the end.

Cons

The pricing is a little on the expensive side but it honestly feels worth it when you're managing multiple projects.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

YK

Yohan Kattula

Telecommunications, 500+ employees

Less than a year

5.0
September 2021

Teamwork stayed organized and delivered

Pros

Our whole team is able to manage work in a much more organized and structured way with Monday.com. It also helps us handle important assignments effectively by making collaboration and team discussions much more productive.

Cons

It performs reliably even when my team is working on complex assignments. The biggest issue though is the mobile app which tends to be glitchy quite often. I believe the mobile application needs improvement to perform better.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

Mining & Metals, 101-500 employees

Free Trial

4.0
September 2021

Tracking kept every project timely

Pros

It works really well for project tracking, keeping an eye on project costs by comparing budget versus actuals and managing resources effectively.

Cons

My biggest reservations are that it's only available in the cloud when I'd rather have a private deployment option and the pricing feels a bit high.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

AS

Amey Sunu

Education Management, 1-10 employees

Less than a year

5.0
September 2021

Team collaboration ran incredibly smooth

Pros

This is very easy to use and it creates a user friendly workspace where collaborators can manage cases together without any hassle.

Cons

Nothing negative to point out. One thing that could make it even better would be adding quick video chat options to help teams manage projects more effectively.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CT

Clarissa Tan

Biotechnology, 1-10 employees

Less than 6 months

4.0
September 2021

Visual workflows kept teams advancing

Pros

The layout is visually appealing, the drag and drop tools are really convenient and it's very simple to keep track of how tasks are progressing.

Cons

The pricing structure is a bit confusing and it would really benefit from having a recurring task feature.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

7

A

Anonymous

Information Technology and Services, 1-10 employees

Less than a year

3.0
September 2021

flexibility is limited

Pros

Its interface looks really amazing and there are definitely some promising parts to the platform. The templates provide decent starting points and there's a wide range of integrations available, even though many of them feel a bit half baked.

Cons

It comes across as a tool that's trying to cover every possible use case and because of that, it doesn't seem to do any one thing particularly well. Despite all the claims about flexibility, getting it to work exactly the way we needed was extremely difficult and the out-of-the-box functionality felt pretty limited. The integrations we tested had major functionality issues and didn't really support what we needed them to do. We stuck with it for a year but we are now switching to Notion because it feels more focused on databases and documentation without all the added complexity.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

3

Functionality

5

CD

Cathy Diehl

Management Consulting, 1-10 employees

Less than a year

4.0
September 2021

Project tracking consistently delivered well

Pros

As we continue rolling it out across our workflow, it's already been really helpful for organizing projects, assigning responsibilities and staying on top of time tracking.

Cons

Getting familiar with everything it can do takes some time since there's definitely a learning curve with all of its capabilities.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

K

Kim

Outsourcing/Offshoring, 1-10 employees

5.0
September 2021

Exactly what we needed!

Pros

Monday is our first choice for planning and managing a huge project because it comes highly recommended. We found that it was a lot better method to organize, track, and plan practically everything we do. The system is highly intuitive with easy customization and great support. We Approve Monday.com!

Cons

Many of the features that I would have highlighted as lacking in the system have been added since we started using it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A

Anonymous

Information Technology and Services, 500+ employees

Less than a year

5.0
September 2021

Colorful dashboards organized work nicely

Pros

Keeping teams aligned is much faster with Monday.com because everyone can quickly see which tasks need attention. The workflows fit collaborative work across departments like IT management and admin teams and they help make sure stage gates are set properly for more efficient coordination. Its built in project management tools support both Kanban and Gantt chart views which is especially helpful for people who still prefer a more traditional project management style while also wanting real time update tracking. The interface is clean, colorful and pleasant to work in and there are plenty of widgets and apps that can be added to customize the page. One of the best parts is how simple it is to build a project dashboard and set up workflows for communication, notifications and task management within a project.

Cons

One thing I really wish they would restore is phone support since it was stopped during the pandemic. Another limitation is that unregistered users cannot access any data or reports, not even in a view-only format which makes user management much less useful unless everyone is fully registered in the system. Integrations also feel somewhat limited, with only a small number of software connections available, including Slack and some Exchange email options.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

KN

Kendall Neal

Real Estate, 1-10 employees

More than a year

5.0
August 2021

Custom fit our workflow perfectly

Pros

One thing I really like is how customizable it is so you can tailor it to fit exactly what your team or workflow needs.

Cons

Honestly there's nothing about the software that I dislike as it's been excellent overall.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JT

Josh Taylor

Information Technology and Services, 1-10 employees

Less than a year

3.0
August 2021

Seat-based billing cost too much

Pros

It's a great software tool overall and the interface is easy and simple to use.

Cons

I think the biggest downside is the pricing. It costs far more than it should for what you actually get especially since they force you to purchase accounts in bundles like 5 or 10 seats which leads to paying for more users than needed. Because of that, the stated per-user price feels misleading. On top of that they also bill for inactive accounts. We ended up receiving several very large invoices and even though they acknowledged those accounts weren't being used, they still refused to issue a refund or even apply a credit for future billing.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

7

Functionality

6

BC

Beth Cummins

Photography, 1-10 employees

Less than 6 months

5.0
August 2021

Setup adapted for any team

Pros

One thing that really works well is how customizable this software is to fit a company's specific needs. It's simple to build out exactly what you need without feeling limited.

Cons

The only downside is the usual learning curve that comes with any new software especially when you're getting used to how to create your lists.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MCP

Marie Claire Poitras

Food & Beverages, 1-10 employees

Less than a year

4.0
August 2021

Setup boosted productivity immediately well

Pros

Getting started was quick and sharing it with others was just as easy. There was really no need to train other users which made adoption very simple.

Cons

I honestly didn't come across anything I disliked.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7