monday.com Software

monday.com Software Reviews

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Total 3795 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

EA

Elisa Alaniz

Architecture & Planning, 1-10 employees

Less than a year

4.0
October 2020

Tracking became simple during use

Pros

A really helpful way to keep tasks organized across different projects without things getting messy.

Cons

I am still a bit confused about how the date field is different from the timeline option.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

CS

Corkey Sinks

Design, 11-50 employees

More than a year

5.0
October 2020

Sub-items kept everything advancing

Pros

With a thousand things competing for my attention, this has been the best project management tool I have come across. The addition of sub-items made it even more useful. It helps me stay organized, keep projects moving and make sure nothing gets missed. It's also a clean, structured way to show people outside the platform what I am working on. I often export my boards as PDFs and share them with my team so they can clearly see what's currently in progress.

Cons

The only real downside is that my company still hasn't decided to pay for the service. I have thought about covering it myself but I am not sure how that would impact the way we are currently set up. I also wish more of my coworkers were using it since that would let me assign tasks directly inside the software. Honestly this feels more like a budget limitation than a problem with the product itself.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

Religious Institutions, 11-50 employees

Less than a year

5.0
October 2020

tracking helps met deadlines

Pros

Right from the start Monday.com felt very user friendly while still giving managers and supervisors a strong amount of control. The progress tracking feature has also saved managers a lot of time and made oversight much more efficient.

Cons

One issue we ran into was with app integrations which were not always smooth and came with several glitches. On top of that customer support did not seem knowledgeable enough to provide the level of help we needed.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

AG

Adam Guenther

Internet, 101-500 employees

Less than a year

4.0
October 2020

Flexible tracking served teams well

Pros

There's a lot you can do with it. It's extremely flexible and gives your team plenty of ways to track different processes. That said because it covers so much, it can feel a little too broad when you need something more tailored.

Cons

At times you may need a tool that's more specialized for a particular industry or specific task than this platform can offer.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

JG

Jamie Gindt

Hospital & Health Care, 101-500 employees

Less than a year

5.0
October 2020

Tracking projects worked fantastically well

Pros

Using Monday.com as a marketing tool has been fantastic for project management. Our internal team and an outside agency both use it and it works really well for keeping track of tasks and progress. Honestly I cannot imagine what my inbox would look like without it.

Cons

One small limitation is that within the same board, you cannot use different title columns for different sections. It's a pretty minor issue, though.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Management Consulting, 101-500 employees

More than a year

5.0
October 2020

Team visibility kept projects advancing

Pros

Working with teams is very easy and it helps keep everyone aligned on progress, status updates and the next steps needed to move projects ahead.

Cons

The cost climbs pretty quickly as your team grows and becomes more established. On top of that training for new users could definitely be better.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

CC

Courtney Carr

Entertainment, 500+ employees

Less than 6 months

5.0
October 2020

very simple tool

Pros

Joining a fully remote team was a big change for me and this has been incredibly helpful as I settle into my new role. My small team can assign tasks to me without any hassle and leave clear comments which makes collaboration really easy.

Cons

Honestly I don't have any complaints about using it. The platform does exactly what I need it to do and it's very user friendly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Religious Institutions, 51-100 employees

Less than a year

5.0
October 2020

required absolutely no training

Pros

Pretty much anyone could pick this up and use it. I used MS Project years ago and it felt a lot less user friendly as I even had to take a class for it, despite not using the more advanced features. With this one there is no need for any training to get started.

Cons

The only issue I have run into was likely user error on my part, when I accidentally created two separate logins.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

TT

Trinh Truong

Design, 1-10 employees

Free Trial

4.0
October 2020

Project timelines stayed beautifully clear

Pros

One thing that really works well here is the visual layout of project timelines alongside other projects. It makes organizing work and tracking deadlines much more practical especially compared with typical to do lists. Instead of just listing tasks, the platform shows deadlines in a way that is immediately visible which helps a lot with planning and staying organized.

Cons

Getting everything set up felt like a lot of effort. There's quite a bit of detail to enter and I am not completely convinced that the payoff always makes up for the amount of work required to input everything.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

EM

Eddie McRorie

Computer Software, 101-500 employees

Free Trial

3.0
October 2020

Browser access worked across departments

Pros

Getting started was pretty fast and the fact that it runs in any browser is a nice plus. There's also plenty of documentation and training material available which helps a lot during setup.

Cons

In the end it just wasn't the right fit for me. I am probably not the ideal user for this kind of platform but it felt more complicated than necessary and took quite a bit of setup before I could see any real value.

Rating Distribution

Ease of use

5

Value for money

3

Customer Support

7

Functionality

7

DO

Dele Orotayo

Internet, 1-10 employees

Less than a year

5.0
October 2020

Kanban collaboration felt completely transparent

Pros

Being able to clearly track the progress and status of any project in an agile setup with the Kanban framework was the standout feature for me. Everything looks user friendly and easy to use which makes collaboration between team members really effective.

Cons

At times when an item gets updated, the change does not show up for other team members right away in real time unless they refresh their browser.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Computer Software, 1-10 employees

Less than 6 months

5.0
October 2020

Powerful dashboards organized work nicely

Pros

Packed with third party integrations, this software helps automate tasks and manage the team more efficiently. The visuals and dashboards are well designed too, making it quick to get a clear picture of the team's overall workload and progress.

Cons

While those third party integrations definitely speed up daily task handling, they can also create duplicate tasks and contacts. Because of that, you still have to manually check and manage those duplicates.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

LV

Lauren Vanaman

Construction, 1-10 employees

Less than a year

4.0
October 2020

Clear tracking proved a winner

Pros

One thing that really works well is how clearly you can see the tasks that need to be done and how each one contributes to overall completion. The large status bars are very visible and can be customized which makes everything much easier to scan at a glance. It also helps our team stay aligned and keep a clear handle on the next steps.

Cons

The setup is very project based, literally broken out that way. Other project management tools allow tasks to stand on their own and be checked off individually which can be more useful for tracking initiatives, strategy and similar work. It would be more convenient to clear out and mark completed steps separately instead of having everything tied into the full project structure. That said since our work is construction-based, it still fits our needs well and doesn't take away from the fact that it works for us.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

BP

Brittany Powell

Higher Education, 500+ employees

More than a year

5.0
October 2020

Projects organized across departments practically

Pros

It is easy to organize projects with this tool and it doesn't take much training to start using it confidently. You can split a project into sections so everything stays clear on the page for different departments or teams involved and it's also simple to keep each project in its own folder. Once a project is finished, you can move it into completed projects and still have the full history available to review later, including notes. It's also useful that communication can happen directly inside the project, with notifications coming through the app, email or both which cuts down on unnecessary email chains when questions come up about specific project details.

Cons

One thing I'd still like to see is a way for deadlines to sync directly to my work calendar. Right now, I have to check the due dates in the platform and then enter them into my own calendar manually as a reminder.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DF

Dante Fernandez

Outsourcing/Offshoring, 500+ employees

Free Trial

4.0
October 2020

Ideal choice for remote teamwork

Pros

The tool helps me keep both my daily tasks and my team's work organized which is especially useful when we are working remotely.

Cons

I honestly have not run into any real downsides. The only thing is that it isn't free but the features make it worth paying for.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

VY

Vincent Yancoskie

Education Management, 11-50 employees

More than a year

4.0
October 2020

Friendly setup boosted productivity immediately

Pros

It doesn't take much effort at all to use. The layout is user friendly, the workflow makes sense right away and there's barely any learning curve so it's possible to jump in and begin using it almost immediately. That saves a lot of time.

Cons

One downside is the pricing. Compared with other similar tools out there, it has become pretty expensive. It honestly looks like part of that cost is going toward their huge marketing push. I am also annoyed that something as basic as time tracking is locked behind the higher-tier plans.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

PC

Pamela Campelo

Financial Services, 500+ employees

Free Trial

5.0
October 2020

Custom dashboards kept projects advancing

Pros

Planning projects and assigning tasks to my team is really easy with this tool. We were able to customize our own dashboard and there were tons of options to set things up the way we wanted. It kept everything running well and honestly checking off completed tasks on the site made me want to stay on top of my work.

Cons

One surprise was realizing this wasn't a free website. We only figured that out about a week later, after already entering all of our projects. The upside is that we could export the project into a spreadsheet which ended up being really useful when it was time to present everything to our manager.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

JK

Jon Knudsen

Religious Institutions, 1-10 employees

Free Trial

4.0
October 2020

Workplace toolkit proved powerfully effective

Pros

There's pretty much everything you could need for a workplace in this platform. The system is amazing and performs really well overall. I'd definitely recommend it.

Cons

Because of the size and nature of our business, it ended up offering far more than we actually needed. It wasn't really a downside with the software itself, just more functionality than made sense for us.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

RG

ROMARIO GARCIA

Retail, 500+ employees

Free Trial

5.0
October 2020

Automation saved hours with clear results

Pros

One of the best things about Monday.com is how many customization options it offers which lets me adjust it to fit almost any kind of project. It also includes task automation and that helps make the workflow feel much more fluid.

Cons

The part I like least is the pricing structure since it is limited to team sizes in multiples of 5 like 5, 10, 15 or 20. That can mean paying extra for user spots you do not actually need.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

PD

Paul Diaz

Marketing and Advertising, 11-50 employees

Less than a year

5.0
October 2020

Project organization finally executed right

Pros

As a project manager this software has been really valuable for keeping work organized. It lets you arrange tasks and send them to the right people or departments which is a big deal in a role where staying organized is essential. It definitely helps keep projects structured and on track.

Cons

One improvement that would make a huge difference is the ability to create separate sub-tasks and assign them to different people or departments. Right now, everything sits under one project link and you're mostly limited to adding updates and notes instead of checking off and removing completed tasks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10