Ray
Accounting, 11-50 employees
Less than a year
“solid boards and sharing”
Pros
The interface and boards are really pleasant to work with. Sharing and export features are excellent and the pricing feels like very good value for a project management tool. It's also useful that you can work with formulas.
Cons
At the same time, monday.com doesn't feel like the absolute best option out there and there are definitely stronger alternatives. The graphics are fine though and overall I still honestly like the product.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Anonymous
Construction, 101-500 employees
More than a year
“powerful reporting and tracking”
Pros
One of the biggest benefits for us was being able to build more reports and keep track of new metrics that our accounting system simply could not handle accurately.
Cons
The hardest part was getting everything set up. There was a lot of customization involved and it took quite a while before we were fully up and running with the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lee L.
Construction, 1-10 employees
Less than a year
“Visual project tracking win”
Pros
The biggest plus with Monday.com was how visual and simple the whole platform felt. It kept projects organized, made communication clearer and let me quickly see the status of everything at a glance.
Cons
One thing that bothered me about Monday.com was the amount of upkeep it needed to remain useful. It's definitely a powerful platform but if the boards weren't being constantly updated and kept organized, things got overwhelming pretty quickly. As more projects were added, it started to feel cluttered and repetitive especially when trying to tailor workflows around construction timelines that keep changing. At times, it felt like I was managing the software more than the software was managing the actual work. The automation features helped but they still took a lot of setup to get right. In the end, it didn't feel as organized or simple for everyday use as I needed it to be.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Ilaria L.
Hospitality, 101-500 employees
More than a year
“fantastic for event tracking”
Pros
Running our event management work through Monday.com every day has been really helpful. The platform is very user-friendly and the reporting area is simple to navigate and simple to understand.
Cons
One thing that wasn't ideal with this platform was having to enter everything manually and it also didn't integrate with our main booking system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Crystal M.
Real Estate, 1-10 employees
More than a year
“useful once configured”
Pros
After getting everything configured, the platform was pretty simple to navigate and use. The color-coding is a nice touch and the automation triggers are really helpful.
Cons
Getting started wasn't very simple. At times, setting up triggers or even certain columns felt more complicated than it should have been.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Anonymous
Apparel & Fashion, 1-10 employees
Less than a year
“Clean design and strong flexibility”
Pros
Right away, monday.com stands out for its simple layout, polished visual design, simple navigation and the ability to customize it to fit different workflows.
Cons
That said making those customizations could be more simple and certain parts of the platform still feel a bit rigid especially when compared with a tool like Notion.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
James H.
Retail, 500+ employees
More than a year
“productive project tracking”
Pros
Getting projects up and running with this platform has been simple and productive. It also provides workload visualization for every team member which makes monitoring much more effective.
Cons
Monday.com has been extremely helpful for managing tasks and projects. I also haven't run into any downtime while handling workflows.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ravi
Construction, 500+ employees
Less than a year
“clean interface, clumsy extras”
Pros
Monday.com has a clean, polished interface that makes the portal easier to understand and the automation tools and templates do a good job of cutting down setup time.
Cons
At the same time some features feel more complicated than they need to be and even basic things like reporting and time tracking require paid add-ons. The mobile app is also a bit buggy.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Sampad M.
Information Technology and Services, 11-50 employees
More than a year
“custom boards and clean workflow”
Pros
Monday.com gives a lot of flexibility with its boards and the automation features work really well. The interface is clean too which makes task tracking and sprint planning feel much less chaotic.
Cons
Once the boards get too large, the interface starts to feel sluggish and load times go up. The mobile app also isn't as well optimized as the web version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachel M.
Health, Wellness and Fitness, 500+ employees
More than a year
“collaborative storage that delivers”
Pros
Being able to have several users working in the database at the same time is really useful and the storage capacity is excellent.
Cons
The tab key feature for moving to the next cell can be a bit awkward and it sometimes jumps to the next item faster than expected.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Josep R.
Design, 11-50 employees
More than a year
“visual teamwork that delivers”
Pros
Monday.com gives teams a flexible, visual way to organize tasks, collaborate and keep track of project progress across every department.
Cons
The initial setup can feel a bit complex and the pricing gets expensive for larger teams or when you need more advanced features.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Sean C.
Marketing and Advertising, 1-10 employees
Less than 6 months
“quick setup and handy automations”
Pros
Getting started with Monday.com was simple and the onboarding process felt simple and user-friendly. The colorful interface is also a nice touch if that style appeals to you and being able to build automations without needing any code is definitely a useful feature.
Cons
At the same time, the overall user experience feels a lot like other tools in this space. Monday.com seems like it had the chance to do something more original but instead it comes across as imitating what's already out there. That may be because it's trying to cover too many use cases for too many different types of users.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Katrina P.
Computer Software, 500+ employees
Less than a year
“workflow management done right”
Pros
Managing projects with this software has been really convenient and it helps keep workflows organized and efficient. The system is user-friendly and the support team has also been excellent.
Cons
At this point, there really isn't anything I dislike about the software. My experience with it has been very positive overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rafaelle C.
Education Management, 11-50 employees
Less than 6 months
“custom boards and clean design”
Pros
Right away, the interface feels clean and simple to navigate. The boards are also extremely customizable, with options for colors, statuses, labels and dates that make it easy to tailor everything to different workflows.
Cons
A few of the more advanced features are only available on paid plans. There's also a bit of a learning curve at the start since the number of available options can feel overwhelming initially.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lance L.
Internet, 101-500 employees
Less than 6 months
“fantastic support every time”
Pros
One of the best parts of using Monday.com has been the customer support. The platform is very simple to use and whenever a bug or issue came up, the support team actually fixed it instead of just giving generic answers. As a client, I've felt really well taken care of and supported throughout.
Cons
Honestly there isn't much to complain about. It's simple to work with and there's a reliable support team behind it. Any problems we ran into were taken care of quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie
Automotive, 101-500 employees
More than a year
“organized boards and smart automations”
Pros
Keeping multiple projects active in Monday.com feels really manageable because everything stays well organized. The automation tools do a lot of the heavy lifting so it's much harder for tasks or updates to slip through the cracks. Since my company works across a lot of locations, having separate boards for different teams or needs has been incredibly helpful. I also appreciate the different pages available, including ones where you can jot down freehand notes. There are a lot of useful options built in. Support is quick to respond although I've barely needed it because the platform is so simple to use. I also haven't experienced any major bugs or serious issues. They keep updating and improving the system which makes sticking with it an obvious decision. On top of that, the pricing is very reasonable. For what you get, the cost feels completely justified and the low monthly or yearly pricing makes it a smart pick for companies of any size.
Cons
One thing that can happen with Monday.com is that, once you create a lot of boards, it may get a little harder to keep everything straight. At first, the setup can feel somewhat disconnected until you understand how to link pages and boards together properly. Another early frustration during implementation is getting the notification settings adjusted the right way for your workflow. If you leave the default setup unchanged, it's very easy to end up overwhelmed by constant email and app notifications which can become distracting. The good part is that this is fixable once you take the time to customize it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mathis C.
Computer Software, 11-50 employees
Less than a year
“powerful automations and integrations”
Pros
Once you spend some time exploring the platform, Monday.com starts to show just how capable it is especially through its integrations and built-in automations. Those features make it possible to build advanced workflows and create cross-functional processes that can support several teams and departments across the company.
Cons
That said the complexity of the platform is a real obstacle for anyone who doesn't already have experience with it. We mainly use it for project management and getting the setup right would have been almost impossible without outside help. The interface also isn't very simple so the learning curve feels steep and demands a significant investment of time.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Julie E.
Restaurants, 11-50 employees
More than a year
“effective planning and scheduling”
Pros
Planning and scheduling with this product works really well and getting it up and running was simple. It's also been very effective for managing workflows and keeping processes organized.
Cons
The customization options feel somewhat limited. The templates that come with the software can't always be adjusted enough to match specific user needs.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Leandro A.
Entertainment, 1-10 employees
Less than a year
“simple and clear for work”
Pros
Using Monday.com at work has been really helpful because it's simple to use which makes tasks clearer and the workflow much easier to manage.
Cons
For personal use, I'd still lean toward open-source alternatives. I mainly use Monday.com because it's required for my job and it's not something I would choose for myself outside of work.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
David D.
Education Management, 11-50 employees
More than a year
“crm flexibility boosts productivity”
Pros
The way the system is set up helps improve productivity fairly quickly. On top of that, it's impressive how much you can handle in it from a CRM standpoint.
Cons
Getting team members up to speed was challenging especially those who had never gone through a transition from HubSpot to Monday before.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8