Total 3795 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KJ

Kira J.

Marketing and Advertising, 1-10 employees

More than a year

4.0
July 2025

“clear content tracking”

Pros

Entering content details was very simple and it made everything visible to the whole team. Having all the pieces in one place was really helpful because it took away the guesswork.

Cons

Clients needed quite a bit of time to get comfortable using the platform. It works really well for internal collaboration inside a marketing agency but it's definitely more challenging to use when working as a consultant.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

AF

Alex F.

Hospitality, 500+ employees

More than a year

4.0
July 2025

“flexible boards with clear visibility”

Pros

Using Monday.com feels very user-friendly and it gives teams a lot of visibility into what's going on. I also appreciate being able to add custom fields and tailor a board to fit the way my team works. The My Work section is especially useful since it pulls together my tasks from different boards which makes it much easier to keep track of everything I have coming due.

Cons

One thing that frustrates me is that it doesn't connect across boards as smoothly as I'd expect. The connect boards column is confusing and not very simple to use. I also don't like that an item's properties aren't automatically visible when you click into it.. you have to customize the setup and add the "item card" and "subitem" widgets yourself which really feels like something that should already be built in. I also don't understand why you can't save a filter on the main board view or why filters from saved views don't automatically carry over to newly created items.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

NF

Nicole F.

Hospital & Health Care, 1-10 employees

More than a year

4.0
July 2025

“team coordination that delivers”

Pros

Monday.com has been a really strong tool for keeping my team organized and on the same page. We rely on it to manage products, customers, invoices and even individual task lists so it covers a lot of ground for us. The layout is simple enough that anyone on my team can jump in and start using it without much training which has made adoption very simple.

Cons

One small frustration comes up when working with templates especially around naming or renaming columns. It can be a little awkward at times and has caused some minor annoyance. That said this feels like a very small issue overall and it may honestly come down to user error more than the platform itself.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

A

Anonymous

Retail, 1-10 employees

Less than 6 months

5.0
July 2025

“user-friendly project tracking”

Pros

monday.com makes project management simple and efficient thanks to its user-friendly interface. Keeping an eye on every team member's workflow is simple and the versatile templates help a lot especially at a reasonable price.

Cons

monday.com does have the occasional bug or issue but their dependable customer support usually gets everything sorted out quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KE

Kate E.

Marketing and Advertising, 500+ employees

More than a year

5.0
July 2025

“task visibility that keeps teams aligned”

Pros

Having everything visible at a glance is one of the best parts of Monday especially tasks, blockers and dependencies. I use it across three different clients, including an agency and a large enterprise and it does a really good job of keeping projects organized. Even when a lot of people are involved and things start getting messy, it still helps keep the work manageable and on track.

Cons

On my side, I could probably benefit from a bit more training especially around automations. I've also seen that some clients get much better results from the platform than others and a lot of that seems to come down to how their ops team originally set everything up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KD

Kelsea D.

Non-Profit Organization Management, 101-500 employees

Less than 6 months

4.0
July 2025

“simple tracking and features”

Pros

The project tracking and feature set are my favorite parts of Monday.com. It's fairly simple to use and doesn't take much effort to understand.

Cons

A few bugs and issues have been the part I've liked the least about Monday.com. Switching between different boards can also get a bit confusing at times.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

T

Tim

Marketing and Advertising, 11-50 employees

More than a year

5.0
July 2025

“flexible boards for support”

Pros

Being able to set up dedicated boards and ticketing is what I appreciate most. It really helps organize client account support and keeps the team accountable.

Cons

This isn't really a downside but I'd love to see more integrations in the future especially with data or analytics apps. Having a way to send clients quick reports would be a really valuable addition.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SS

Sara S.

Marketing and Advertising, 1-10 employees

Less than a year

5.0
July 2025

“versatile boards and quick setup”

Pros

Working in Monday.com feels very simple especially with the spreadsheet-style layout. Having different item types available for each column makes it simple to build a detailed, high-level view of everything in one place.

Cons

The pricing is a little high for a small business but it's very simple to jump into and start using without dealing with much of a learning curve.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SF

Savannah F.

Non-Profit Organization Management, 101-500 employees

Less than 6 months

5.0
July 2025

“colorful and feature-packed”

Pros

The interface feels very user-friendly and vibrant which makes information quick to scan. It also comes with plenty of useful features that help automate workflows and systems.

Cons

It can get a bit tricky when trying to set up a very specific automation or feature but there are plenty of helpful resources available to guide you through it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SC

Sarena C.

Online Media, 1-10 employees

Less than 6 months

5.0
July 2025

“fantastic project organization value”

Pros

Compared with several other platforms we tested first, Monday.com made organizing our projects much simpler for my team. It also feels like a really good value for the price and the connection between Monday Work Management and the CRM system works smoothly.

Cons

One small frustration was that linking certain automations and boards was a bit difficult unless we also paid for the CRM system in addition to the Work Management plan.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MS

Mark S.

Executive Office, 1-10 employees

Less than a year

5.0
July 2025

“flexible views and strong teamwork”

Pros

Setting it up is simple, working with others is smooth and the option to create different status views gives projects much better visibility.

Cons

Getting support can be difficult and I really wish there were a free tier. I work with several companies that use and pay for it but some of them are still too small to justify the cost.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Entertainment, 101-500 employees

Less than 6 months

4.0
July 2025

“quick to learn and use”

Pros

Getting comfortable with the software happened faster than I expected. From the outside it looked a bit intimidating at first but once I spent some time with it, everything started to make sense and came together naturally.

Cons

One thing that's missing is an @ option specifically for the person assigned to an item. Because of that, I end up getting tagged on projects I'm not even involved in when people use @everyone instead. That may just come down to how some users are handling it though.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

LH

Liz H.

Computer Hardware, 500+ employees

More than a year

5.0
July 2025

“fantastic to-do tracking”

Pros

Keeping up with my work to-do list has been really convenient with Monday.com because I can check and update it from both my desktop and my phone. The biggest plus is that the free version already gives me what I need to stay organized and on top of my tasks.

Cons

The downside is pretty simple: to make some of the changes I want to my to-do list, I'd need to upgrade to the paid version.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JE

Joy E.

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
July 2025

“simple workflows that shine”

Pros

Monday.com feels incredibly user-friendly and simple. It has made building workflows and setting up our infrastructure feel smooth.

Cons

The only downside is that there isn't a discounted option for adding more seats under the Enterprise plan for a nonprofit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MT

Melissa T.

Non-Profit Organization Management, 11-50 employees

Less than 6 months

5.0
July 2025

“simple collaboration powerhouse”

Pros

Getting started with this platform felt very natural even as a first-time user. The customizable templates and automation tools are especially useful and collaborating across different departments is very simple. I also really enjoy the color-coded layout and drag-and-drop features which make tracking projects feel far more organized and visually appealing.

Cons

Overall it works really well but there are occasional lag issues when updates sync between team members, particularly when several people are editing the same board at once. On top of that some of the more advanced capabilities are locked behind higher-tier plans which might not work as well for smaller teams.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CC

Cheelsea C.

Medical Practice, 11-50 employees

Less than a year

4.0
July 2025

“helpful templates and tracking”

Pros

Keeping tabs on my workload is much easier with Monday.com and the notifications help me stay on top of what needs attention. It's also really useful that there are prebuilt templates ready to use whenever I need them.

Cons

One thing that gets frustrating is adjusting email notification settings since I have to update them manually for each individual item. There isn't a way to apply a notify-me setting across everything at once. I also feel the pricing is a bit on the expensive side.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

C

Cristina

Medical Practice, 500+ employees

Less than 6 months

5.0
July 2025

“organized workflows that save time”

Pros

Right from the start, monday.com felt simple and well structured. The visual layout made it simple to keep track of tasks, work with my team and tailor workflows around the way we operate. The automation tools were especially helpful and saved us a lot of time on repetitive work.

Cons

Although monday.com looks polished and offers a lot of flexibility some of the more advanced options especially automations and integrations, took a little time to fully understand. It could also start to feel overwhelming when handling very large boards with constant updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Consumer Goods, 1-10 employees

Less than 6 months

5.0
July 2025

“very user-friendly platform”

Pros

Getting started with this platform was really simple. I only began using it a few months ago and it was simple to understand and pick up quickly because the interface is very user friendly.

Cons

Nothing comes to mind at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BT

Ben T.

Construction, 11-50 employees

More than a year

5.0
July 2025

“visual planning that keeps us organized”

Pros

Planning renovation schedules is very simple visually and with multiple crews handling several projects at once, having material orders, timelines and team notes all in one place has really reduced the back-and-forth phone calls.

Cons

The automation side can feel a bit tricky when the logic blocks aren't clear and notifications in the mobile app can sometimes come through late.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NX

nancy x.

Real Estate, 101-500 employees

Less than 6 months

5.0
July 2025

“responsive support and clear workflow”

Pros

It's been a really positive experience overall and the support desk has been very quick to respond whenever needed. Setting things up is simple on my side and the team had no trouble using it either. Everyone on my team enjoys working with it and since we also collaborate with offshore staff, it's been very helpful for tracking workflow and keeping an eye on efficiency.

Cons

One frustrating part is that when two boards are connected, the status doesn't appear in the second set of columns. That gets annoying because I end up having to change my columns to ones that will actually display properly in the connected board.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10