Madhura K.
Education Management, 101-500 employees
More than a year
“creative fit for lean teams”
Pros
This is one of the most inventive organization management tools I've used. It works especially well for small to mid-sized companies that operate with lean teams.
Cons
Honestly I don't have any complaints about this software. Everything about it has worked well for me and it's easily one of the best platforms out there.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shelby
Hospital & Health Care, 101-500 employees
Less than 6 months
“simple teamwork and customization”
Pros
Monday.com feels very simple and flexible to use. It makes working together as a team really simple even for people who aren't very tech-savvy.
Cons
A few of the more advanced features are only available on the higher-priced plans so the cost can add up quickly. The mobile app also doesn't feel as full-featured as the desktop version.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Juliana R.
Marketing and Advertising, 11-50 employees
Less than a year
“keeps projects moving”
Pros
Keeping everyone organized and aligned has been one of the biggest benefits. It works well as a communication channel and with team members spread across the country, it really helps keep projects progressing without losing momentum.
Cons
Going back through older threads that include documents can be frustrating. It would be much better if past comments and attachments were easier to access through a more user-friendly interface.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Taylor O.
E-Learning, 101-500 employees
Free Trial
“flexible setup for customer success”
Pros
The customizable features have been really useful for the way I work. In customer success, I need to present information through the platform in a way that's clear and usable for our customers and it gives me the flexibility to do that well.
Cons
One thing I'd still like to see is better collaboration around the calendar. Since my job involves travel and conferences, it would help a lot if my team could more easily view what I'm doing and where I am while I'm on the road.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Paul D.
Medical Devices, 500+ employees
Less than 6 months
“highly customizable for any workflow”
Pros
One of the best things about Monday.com is how customizable it is. We've been able to shape it around our specific needs even though other teams in our company use it in completely different ways. I also really appreciate being able to personalize the views so they match the way I prefer to work.
Cons
The hardest part was getting started and figuring out how the structure works. At first, it felt a bit intimidating but once I understood the setup, it became much easier to navigate and use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jowie L.
Retail, 1-10 employees
Less than a year
“efficient workflow boost”
Pros
It's been really effective for managing workflows and keeping our business on track every day. The compatibility with other apps especially Slack, is a big plus and makes collaboration much better.
Cons
I'd still like to see more integrations available across all boards within a workspace. It would be even better if I could enter information once and have all the dates sync automatically.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Suzanne P.
Computer Software, 1-10 employees
More than a year
“fantastic project visibility”
Pros
The interface is fantastic.. quick, helpful and honestly something I rely on every day. Having all communication kept in one place makes a huge difference. It gives our team complete visibility into projects and helps us clearly spot what's causing delays or bottlenecks.
Cons
I really can't come up with anything to complain about. This tool has been the absolute best for us. It also comes with plenty of ready-made board templates so there's no need to build everything from the ground up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Grant R.
Marketing and Advertising, 1-10 employees
Less than a year
“scalable team visibility”
Pros
Monday.com made collaboration feel connected across the board while still offering a scalable setup that keeps everything visible.
Cons
It leans heavily on color-coding and visual organization which can start to feel overwhelming when handling more complex workflows.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Media Production, 101-500 employees
Less than 6 months
“organized and user-friendly workspace”
Pros
Everything feels very organized and using it has been really simple. I prefer the online version the most because it's simple to navigate and makes finding what I need quick and hassle-free.
Cons
The only challenge has really been the learning curve that comes with picking up any new software at first. That's not really an issue with Monday.com itself, just part of getting used to a new tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Isaiah F.
Health, Wellness and Fitness, 1-10 employees
More than a year
“powerful team visibility”
Pros
Monday gives me a lot of what I need to manage a team well and stay efficient. It puts the important information in one place and makes it much clearer to see who each task is assigned to.
Cons
There are quite a few tabs, plus a lot of information and tools packed into Monday. That really shows how capable the platform is but it can also feel a bit overwhelming at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris C.
Electrical/ Electronic Manufacturing, 101-500 employees
More than a year
“all-in-one team communication”
Pros
Everything is in one place and it's a really convenient way to stay in touch. Monday.com is simple to use and having all customer information on a single site helps make sure no one gets missed.
Cons
The only thing missing right now is a mobile app. It would be much better if an app were developed so we wouldn't have to rely only on the web version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Cinthya
Financial Services, 101-500 employees
Less than a year
“collaborative project tracking win”
Pros
Working with my team on projects feels much more organized because we can build everything together, clearly see who is handling each task and what stage it's in and keep all the details in one central place.
Cons
There's a bit of a learning curve if you've never used a project management tool before but after you understand how it works, it becomes very simple to use.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Rachel
Construction, 11-50 employees
Less than 6 months
“clean boards with useful views”
Pros
One thing that helps right away is the clean, colorful interface because it makes it simple to see what everyone is working on at a glance. The boards and tasks can be customized to match your team's specific workflow instead of forcing everyone into one setup. It does a solid job with project tracking, task assignments and keeping deadlines visible so work stays on schedule. The different view options are also helpful since teams can choose the format that fits how they like to work. It also integrates nicely with other tools, including Outlook.
Cons
There is a bit of a learning curve when you start exploring all of the features especially for teams with more complicated workflows. A few of the more valuable options, like time tracking and automation, are locked behind the higher-tier plans which can be frustrating. For very small teams, it can also feel like more platform than they really need.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Biniam N.
Telecommunications, 500+ employees
More than a year
“fantastic built-in time tracking”
Pros
Monday.com's time tracker was simple to start and stop on each task and it gave me a detailed record of the hours logged. Paired with the budget columns, it made it really simple to check whether we were staying on forecast without needing any separate time-tracking tool.
Cons
From time to time some time logs didn't fully account for how often I switched between browser tabs so a few minutes were missed in the tracking.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brianna K.
Government Relations, 11-50 employees
Less than a year
“helpful team updates but automation issues”
Pros
One thing that works really well is how it keeps communication flowing across the team especially with real-time updates. The platform is also fairly simple to use so getting around it doesn't take much effort.
Cons
I've run into some problems with the automations and when trying to move information from one group to another. At times, I have to reload the page to get it to work which would be better if it wasn't necessary.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
5
Vazira A.
Government Relations, 500+ employees
Less than a year
“clean UX and flexible collaboration”
Pros
Right away, the UX feels clean, user-friendly and highly customizable. It's the kind of platform where you can click around and figure things out without much effort. It also works really well for collaborating and keeping project tracking organized.
Cons
Since monday.com gives users a lot of freedom to customize everything, things can become messy pretty fast. Some AI-based suggestions for cleaning up or organizing boards better would be a helpful addition.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris S.
Human Resources, 101-500 employees
Less than a year
“flexible boards and accessible data”
Pros
Accessing the data is simple and managing it is even more convenient. It's really helpful that each board can function as its own separate data space.
Cons
One downside is that boards can take quite a while to load when they contain a large amount of stored data. I do wish they opened faster since there are times when I need to get to the information immediately.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jalaya A.
Medical Practice, 11-50 employees
Less than 6 months
“clean interface and helpful support”
Pros
The training resources have been excellent and the live support team is really helpful whenever needed. The system itself is simple to use and the interface feels clean, modern and refreshing.
Cons
A few features could use more depth especially when it comes to connecting columns together. Expanding that functionality would make it possible to do even more within my boards.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Avian J.
Banking, 101-500 employees
Less than 6 months
“custom boards and clear tracking”
Pros
Monday.com really stands out for its highly customizable interface and visual project tracking. It helps teams work together efficiently, automate workflows and adjust boards to match specific needs which makes project management feel simple and flexible at the same time. The color-coded layout and simple drag-and-drop tools also make complicated workflows much easier to organize and follow.
Cons
A few features can feel a bit too complex in the beginning and getting everything set up takes time for new users. It's also a little too easy to accidentally change a task's status.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alix-marie A.
E-Learning, 101-500 employees
Less than a year
“flexible tracking and customization”
Pros
Keeping tabs on progress is really convenient and I appreciate being able to customize the way data gets entered. The free version also gives a solid amount of functionality which makes it even more worthwhile.
Cons
For some reason though, entering data in Excel still feels less tiring and more natural than using Monday for the kind of work I use it for.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10