David P.
Entertainment, 101-500 employees
More than a year
“Good task delegation tools”
Pros
One of the best parts of monday.com is the task management side. Assigning work is very simple.. you create a task, choose the right employee, set the due date and the system takes care of the rest. It assigns the task correctly, alerts the employee right away and even sends reminders automatically without any trouble. The value for the price is incredible. I've never even needed to contact support because the platform works so well and I haven't run into any bugs at all.
Cons
The hardest part, honestly, is making sure employees stay accountable and continue using it consistently. The software itself works really well but you do need to stay proactive about keeping your team engaged with it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Crystal
Information Technology and Services, 500+ employees
More than a year
“Amazing collaboration and flexibility”
Pros
Getting started with Monday.com was the standout part for me. It's incredibly user-friendly and there are tons of ways to organize projects and work together with different teams that need access to the same job.
Cons
I wouldn't really call this a negative but the platform includes so many features that it can take a while to discover and understand everything. On the bright side, it's nice when you keep finding useful tools along the way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Manish S.
Information Technology and Services, 11-50 employees
Less than a year
“Quick onboarding and fast adoption”
Pros
Getting started with monday.com is one of its biggest strengths. Plenty of tools on the market are user-friendly once you know them but they are not always simple to begin using. Monday.com does a really good job with new users and it honestly takes less than a day to feel comfortable with the platform and start enjoying it.
Cons
Monday.com isn't the best fit for large projects that need very detailed planning. Compared with tools designed specifically for in-depth project management, it feels weaker and offers fewer features to support that level of project planning.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mai M.
Hospitality, 1-10 employees
Less than 6 months
“smooth team onboarding”
Pros
Getting Monday.com up and running with the team was incredibly simple. The platform feels very user-friendly and the customer support was a huge help during setup which made the whole onboarding process even better.
Cons
At this point, I honestly don't have any complaints. It's been simple to adopt, quick to implement and very practical for everyday use. The whole team has enjoyed working with it and we haven't had any regrets.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Retail, 101-500 employees
Less than a year
“Steep learning curve”
Pros
Monday.com is a flexible, visual project management platform that helps a lot and it also integrates well with other tools.
Cons
A lot of the really important features are locked behind paid plans, like having more than three users and there's also a pretty steep learning curve especially with automation and other advanced functions.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
4
Functionality
4
Anonymous
Insurance, 101-500 employees
More than a year
“Limited depth”
Pros
The colors, branding, layout and built-in guidance throughout the interface make it feel welcoming and approachable especially for people who aren't very technical.
Cons
At the same time, it's missing a lot of the more advanced functionality you get with Asana, Jira and other project or task management tools.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Nathaniel H.
Automotive, 500+ employees
More than a year
“cross-functional project visibility”
Pros
Being able to work across teams is the biggest advantage I get from monday.com. It lets us build and update Gantt-style project charts together for work happening internally as well as with outside suppliers. That makes it much easier for team members in different parts of the world to contribute remotely to the same projects and stay aligned.
Cons
Like most platforms, monday.com comes with a bit of a learning curve at the beginning. Once you get familiar with how it works though, using it feels natural and becomes part of your regular workflow.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Sergi F.
Marketing and Advertising, 500+ employees
Less than a year
“Visual tracking”
Pros
One of the biggest benefits for me is the visual status tracking. I rely on the color-coded status columns and on my "Commission Disputes" board I can instantly tell what is "In Review," "Approved for Payout," or "Rejected" without digging around. The automations have also been a huge help. I set up one that says, "When status changes to 'Approved', notify Payroll," and it has saved me a lot of manual emailing. It also cuts down on human error since there's less chance of forgetting to move a dispute to the next step.
Cons
The formula features are where it falls short. It handles basic math columns fine but it's nowhere near as capable as Excel. Once you start trying to build more complex tiered commission logic directly inside monday.com, you run into limitations pretty quickly.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Andre P.
Retail, 101-500 employees
More than a year
“flexible boards for planning”
Pros
Being able to build separate boards for different needs made a huge difference for me. I could keep multiple parts of my work organized in one app instead of juggling several tools. It also helped a lot with planning out my days and deciding which tasks needed attention first.
Cons
Getting around the platform took a little time at first. Setting up my boards initially felt somewhat confusing and having a few ready-made templates would have made that process much easier.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Caitlin X.
Retail, 11-50 employees
More than a year
“Workflows that deliver”
Pros
Monday.com can handle just about anything. I use it for personal weekly sprints, campaign calendars, workflow automations and managing processes while keeping the whole team accountable. The setup is very simple and the way the automation logic is written makes it simple to build what you need.
Cons
Every now and then something seems to glitch a bit. I've had moments where I wrote a brief, saved it and then it was suddenly gone. It doesn't happen often but it has happened occasionally. With so much information and data moving through the platform, it feels like something may rarely slip through.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Capital Markets, 500+ employees
More than a year
“backwards portfolio setup”
Pros
I wouldn't recommend this product at all. Calling it a project management tool feels ridiculous especially when something as basic as multi-level subtasks is still in beta. That alone says a lot about where the platform stands.
Cons
On top of that, the way portfolios work makes no sense. They don't automatically pull data from the projects inside them so you have to enter information in the portfolio just for it to appear in the project. It's completely backward. Honestly this is one of the biggest development failures I've seen in software. ClickUp is vastly better and far more capable when it comes to enterprise use or complex project management. Monday.com feels like a joke.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
2
Jack C.
Information Technology and Services, 1-10 employees
Less than a year
“Vibrant boards and flexible workflows”
Pros
Right away, monday.com feels polished and visual, with a clean, colorful layout that makes tasks and boards easier to navigate than a lot of competing tools. That makes it more approachable for new users and teams since the learning curve is lower. It also gives you a lot of flexibility with customizable boards, workflows and different views like Kanban, Timeline, Gantt and Calendar, plus built-in automation that helps cut down repetitive work and keep processes moving efficiently.
Cons
One downside is that monday.com requires at least three paid users and key features like Gantt charts, time tracking and advanced reporting are usually reserved for the higher-priced plans. The mobile app works but it still doesn't fully match the desktop experience and can be a bit inconsistent at times.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Anonymous
Mental Health Care, 101-500 employees
More than a year
“Clear views and integrations”
Pros
After trying quite a few project management tools, Monday has easily become my favorite. It feels very simple to use, whether you prefer working in a Kanban layout or using a different view altogether. I also really appreciate that you can set up dependencies and it connects with several other tools like Zoom, Gmail and Slack, just to name a few.
Cons
One thing that can be a bit confusing is the login setup. Since I worked with a few different clients using Monday, it was sometimes hard to make sure I was signing into the right account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emma J.
Accounting, 11-50 employees
Less than a year
“SIMPLE task organization”
Pros
Getting around this software feels very simple and the way it keeps everything organized is excellent. It makes following new processes and managing tasks feel clean and simple. There's also a lot of value in what you get compared with the cost of the software.
Cons
We are not using it anymore because our tax management software now handles the same functions so there was no reason to keep an extra platform just to track the same information. If we had not moved over to a better tax management system, I believe we would still be using monday.com.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Anonymous
Accounting, 11-50 employees
More than a year
“flexible automations powerhouse”
Pros
Monday.com can be tailored pretty much any way you need which makes it incredibly powerful for building automations and workflows that match your specific processes. There are hardly any limits when it comes to setting up automation rules so it works really well for custom needs and different systems.
Cons
Getting the automation rules set up did come with a bit of a learning curve at first but once that clicks, there's really no limit to what you can build with it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Craig T.
Information Technology and Services, 11-50 employees
More than a year
“Reliable at scale”
Pros
Over seven years at a marketing agency, I relied on this platform to manage more than 3,000 projects each year across multiple clients. It handled the workload really well and consistently kept up with the demand.
Cons
The integrations with other platforms and software still need improvement. It's simple to pick up but the training around newer updates and upgrades could definitely be better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Claudio M.
Real Estate, 1-10 employees
More than a year
“powerful hub for our team”
Pros
Monday.com runs our entire CRM and business workflow setup. We keep our documents and automations there and the whole team uses it as the central place to work.
Cons
The mobile app doesn't display boards properly. That issue affects both the phone version and the tablet app.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Shannon
Marketing and Advertising, 1-10 employees
More than a year
“Convenient organization and automations”
Pros
Keeping projects, groups and tasks organized is where monday.com really shines. I manage more than 200 clients and honestly, I wouldn't be able to keep everything running without it. The automation features are another big plus and save me a lot of time.
Cons
One thing that can be frustrating is that I sometimes want separate groups within the same board to use different columns but when you change the columns in one group, it applies those changes across the entire board.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John P.
Transportation/ Trucking/ Railroad, 11-50 employees
More than a year
“automation saves hours weekly”
Pros
The automation features have been a game changer. Automatic status updates sent to customers save our dispatch team hours every week that we used to spend making manual calls.
Cons
Getting the initial setup in place was a bit difficult since we had to build every board manually and the mobile app is noticeably slower when it comes to updating complex columns.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Construction, 101-500 employees
Less than a year
“Cluttered boards”
Pros
It's good to see the tool evolving with current needs and some of the newer features are genuinely quite useful. The visual automations are a nice addition too especially for setting reminders or getting notified when a task status changes to urgent and similar updates.
Cons
Monday.com can feel pretty cluttered though, with too many active boards on the screen at once. During busy times or when there's pressure to get something done quickly, it can be hard to track down a specific item.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
7