Total 3795 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MK

Manashe Khaimov

Non-Profit Organization Management, 1-10 employees

Less than a year

5.0
May 2026

“excellent nonprofit workflow tools”

Pros

Its standout value for me is how well it supports nonprofit grant management, plus the powerful automations and ready-to-use templates that help organize workflows and keep everything organized.

Cons

One downside is that the forms only support a single file upload which becomes frustrating when you need to collect several documents in one submission.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

OB

Oliver Bishop

Marketing and Advertising, 11-50 employees

Less than 6 months

5.0
May 2026

“offers great support”

Pros

The tool offers good value for the price, the support team is responsive and the platform is easy to use. I also haven't run into bugs or technical issues and the features have been genuinely helpful.

Cons

Nothing specific comes to mind as a downside. The templates are useful, the automation works well and the overall experience has been very positive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SK

Sheniga K

Financial Services, 101-500 employees

Less than a year

3.0
May 2026

“Pretty steep learning curve”

Pros

One thing that works really well is the clean, attractive interface which makes organising work and keeping track of progress much more manageable. The boards are adaptable and user-friendly so teams can set up tasks, timelines and ownership in whatever way fits their workflow best. The automation tools also cut down on repetitive follow-ups and support has been quick to respond and helpful whenever problems have come up.

Cons

Getting started and rolling everything out can be a bit difficult especially if there is not much guidance or if processes have not been clearly defined upfront. Some of the early challenges came from bugs or the way the platform behaved, while others were caused by mistakes in user setup. There is definitely a learning curve if you want to use the system well, particularly once you move beyond simple task tracking.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

5

SD

Skye Downing

Non-Profit Organization Management, 11-50 employees

Less than a year

4.0
May 2026

“Flexible workflows that pay off”

Pros

Bringing a centralized project management tool into our process has made a big difference. The flexibility to build custom workflows and automations has been especially valuable, helping us organize tasks better, increase visibility across teams and cut down on manual follow-ups.

Cons

Rolling it out while our team was already stretched thin made onboarding feel pretty overwhelming. There's definitely a learning curve when it comes to getting the most out of the platform especially with setting up boards and automations and it takes a good upfront time investment before the full value really starts to show.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

EN

Emma Nichter

Hospitality, 1-10 employees

Less than a year

4.0
May 2026

“modern design”

Pros

The interface looks really nice and I love how customizable it is. Sharing things with team members is also very easy. I use it for task tracking and lead management and it has worked really well for both.

Cons

The only downsides for me are hitting the item limit and then having to pay to keep going. I also work as a VA for several companies so I wish it were simpler to connect multiple accounts under one main account and switch between them more easily.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

EA

Emilee Alexson

Computer Software, 51-100 employees

More than a year

5.0
May 2026

“Fresh visuals, satisfying workflow”

Pros

Its visual design is one of the best parts of it and the platform is very easy to work with. It may sound minor but the colors and the fresh look of the pages make it genuinely enjoyable to use and finishing tasks feels really satisfying.

Cons

One thing I have been missing lately is a battery-bar style indicator for money while we're selling tickets for an event. It would be really helpful to have a clear visual showing how close we are to hitting our target. It might already exist somewhere but I haven't been able to find it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Computer Software, 101-500 employees

More than a year

5.0
May 2026

“great tool”

Pros

When it comes to client-facing implementation, Shareable Boards have been the biggest win for me. They let me bring clients into their own dedicated workspace, giving them round-the-clock visibility into the onboarding process without exposing any of our internal-only boards. The Battery Widget and Gantt views are especially useful for client health reporting because they give a quick, visual snapshot of progress that helps build trust. I also depend on automations to keep the timeline moving.

Cons

Handling guest permissions can still turn into a somewhat manual task especially when I am working with larger client teams.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

LM

Lucinda Moon

Marketing and Advertising, 1-10 employees

Free Trial

5.0
May 2026

“Clean interface overall”

Pros

This platform is genuinely user friendly. The layout is clean and simple so it never seems overly complicated the way some other tools do. It's fast to pick up yet still gives you enough power to create more organized and structured workflows over time. Another big plus is how flexible it is as you can tailor it to different kinds of work without needing a lot of setup or any deep technical expertise.

Cons

A few of the AI features like template creation still seem like they need more polishing before they become truly practical in day-to-day workflows. The ideas behind them are promising but they're not always as user friendly or as accurate as you might expect right now. Even so, the platform clearly seems to be developing quickly so these parts will likely get better with time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AF

Andreia Fernandes

Legal Services, 11-50 employees

More than a year

4.0
May 2026

“Synced CRM workflows”

Pros

One thing that really stands out is how well the CRM and work management pieces connect. Once a deal is closed, the details automatically carry over from one side to the other which saves a lot of time, cuts down on manual tasks and helps keep everyone on the same page.

Cons

Setting up certain automations and workflows can be a bit time-consuming especially when the process involves more complexity.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

KC

Kim coats

Financial Services, 1-10 employees

Less than 6 months

5.0
May 2026

“Powerful task organization”

Pros

The way monday.com structures and organizes a large number of tasks and responsibilities is something I really appreciate. Their customer support was also very helpful whenever I needed assistance.

Cons

Getting everything set up at the beginning takes quite a bit of learning. I had to spend a lot of time watching the videos before I could build out our company's boards properly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

SJ

Simon Josis

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0
May 2026

“Clear teamwork project visibility”

Pros

It really helps organize the work and manage things better for our 360 marketing company. Tasks can be assigned properly across the different people involved which makes coordination much clearer. We're also able to track each team member's progress and move forward together on several projects at the same time.

Cons

The part I like the least is the amount of time needed to set everything up. The platform is easy to use but it still takes quite a while to fully explore all the possibilities. The tutorials are not very diverse and stay fairly superficial. As for the templates, they provide a decent starting point but they're often more useful for inspiration than for direct, practical use.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

LV

Leslie Venegas

Hospital & Health Care, 11-50 employees

Less than a year

5.0
May 2026

“Fantastic support every time”

Pros

The customer support has been outstanding as they are fast to reply, friendly throughout and genuinely helpful whenever I have needed assistance. Their team responds incredibly quickly and does a really good job of guiding you through anything that comes up.

Cons

Honestly I cannot think of anything I dislike about it. My experience with the platform has been excellent overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TC

Tara Cater

Non-Profit Organization Management, 1-10 employees

Less than a year

5.0
May 2026

“versatile team dashboards”

Pros

I find its interface clear and easy to navigate and set up. Working with others is simple thanks to the collaboration features and adding team members to lists is quick. Having multiple dashboards also helps a lot when managing separate teams and projects.

Cons

Getting started with the app is a little difficult at first because there are so many features and dashboards to learn but once you become familiar with it, it works well.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

BE

Buddy Evans

Construction, 11-50 employees

Less than 6 months

4.0
May 2026

“color coded teamwork that clicks”

Pros

Using it is very easy and sharing information with other users is simple. We also rely on a colour coding system which makes tracking progress clear and quick.

Cons

nothing stands out as a real issue because it fits our company very well. The interface is reliable and the information we need is always right there. My only minor frustration is that more of our clients aren't using it.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

MM

Michi Moses

Architecture & Planning, 1-10 employees

Less than a year

5.0
May 2026

“Efficient teamwork planning”

Pros

Keeping projects organized is much more manageable now. It makes project management efficient, works really well for team collaboration and the interface is easy to use.

Cons

One thing I still haven't figured out is how to set up boards for team members' projects without getting unwanted notifications or being automatically subscribed to those boards.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

NN

Nicholas Ndlovu

Apparel & Fashion, 1-10 employees

Less than a year

3.0
May 2026

“has excessive add-ons”

Pros

Keeping tasks organized and following project progress is much simpler with this software and some of the templates were ready to use with only very minor adjustments.

Cons

A downside is that some features feel too simplified so you eventually end up needing a lot of add-ons just to create a modern-day view by pulling together data from different sources.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

5

RB

Robi Bachash

Computer & Network Security, 1-10 employees

More than a year

3.0
May 2026

“a little expensive”

Pros

The tool is pretty user friendly and the platform is flexible enough to tailor workflows to different team needs. The automation tools are strong and the visual dashboards make it much easier to keep track of work, collaborate with the team and stay efficient.

Cons

The pricing is a little too high especially once the team starts growing. There's also a learning curve with some of the more advanced features and a few customizations or integrations are restricted unless you move up to a higher-tier plan.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

5

Functionality

3

A

Anonymous

Computer Software, 11-50 employees

Less than a year

4.0
May 2026

“clear tracking”

Pros

Its visual project tracking makes it simple to keep up with tasks and see progress right away. Its flexibility and integrations also let teams tailor workflows to fit their needs and stay on the same page.

Cons

Getting started can feel a bit overwhelming because there are so many features and setup options to work through. On top of that some of the more advanced tools are only available on the higher-priced plans.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

DN

David Nguyen

Computer Software, 101-500 employees

More than a year

5.0
May 2026

“Modern workspace customization”

Pros

I must say it has a modern look and seems pretty easy to navigate and use. I also like being able to set up separate workspaces for different teams or full projects. Creating subtasks is handy and dragging and dropping tasks to move them around makes organizing work much more convenient. There's also good flexibility in customizing board layouts, columns, projects and color coding for records. On top of that it's available as both a web app and a desktop app and SSO support for Entra ID and Google Workspace is a nice bonus.

Cons

One limitation is that you only get a parent item with a single level of subitems underneath it. Setting up more complex workflows and automations can take quite a bit of time and effort. The per-seat pricing can also become expensive for bigger teams and the free plan is quite restricted since it only supports up to 2 seats and offers very limited features and functionality.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

RC

Rebecca Cravens

Retail, 51-100 employees

More than a year

5.0
May 2026

“Enhanced cross team workflow”

Pros

Being able to organize my work and block out my schedule has been a big help. It also makes it much easier to communicate with multiple departments and keep projects moving forward.

Cons

A few features are tough to navigate without the right training especially when trying to get boards to connect properly and transfer information the way they should.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8