“powerful automations win”

Pros

Using it has been really easy thanks to its user friendly setup, strong automations and wide range of features. I especially like being able to build my own boards, adjust settings and fine-tune everything as needed without having to bring in a full team to create a custom solution.

Cons

There are still a few teething problems from time to time. Also I don't seem to be able to drag documents directly into a tab anymore so now I have to download them to my laptop first before uploading them which is frustrating.

“Great automation tool”

Pros

Managing projects, keeping both internal and external stakeholders involved and making sure everyone stays accountable all works really well here especially with automations that keep actions moving. The board setup is simple to build and duplicate which makes it approachable enough that even our CEO understands and uses it.

Cons

At times the AI suggests capabilities it doesn't actually deliver on, like pulling action items from your emails.

“right fit for every team”

Pros

Getting started with monday.com is quick and the platform is flexible enough to handle a wide range of use cases. It works well for freelancers, students and small businesses, while also scaling effectively for large global enterprise organizations.

Cons

New features are released so frequently that once you settle into one way of working, it's tempting to keep switching things up to try the latest update. Having an IT partner to help manage and support that would definitely be useful.

“quick onboarding process”

Pros

It is very easy to use. The setup and onboarding process went well and integrating it with all of our internal systems was just as easy.

Cons

The biggest frustration was how long it took to hear back from Sales. We had to follow up several times before we were finally able to connect with a representative.

“Highly recommended tool”

Pros

Using it has not been a hassle and I have been really happy with the service overall. It offers strong features and is definitely something I would recommend to other users.

Cons

There are occasional bugs and sometimes certain pages run into issues that need troubleshooting which can end up slowing down the progress of projects.

“Remote collaboration that delivers”

Pros

With a fully remote team this tool has made collaboration smooth and productive. We've been using it for more than eight years to manage both client work and our internal marketing projects and it has consistently supported the way we organize and communicate.

Cons

One thing I don't love is the pricing structure. We only have four users but the plan requires paying for five seats. I'd prefer being charged per actual user and if that were an option, I'd be happy to move up to the Pro plan.

“strong teamwork capabilities”

Pros

It is user friendly and visually well organized. The customizable boards make project tracking easy and let teams adapt workflows to different needs without feeling boxed in. Its automation tools cut down the time spent on repetitive tasks and the integrations with other software help keep everything together in one place. Team collaboration works really well too, with clear communication and consistent updates across departments. Overall it offers a strong mix of simplicity and powerful features which makes it a good fit for both small teams and larger organizations handling more complex projects.

Cons

A drawback is that the cost can climb pretty quickly as the team gets bigger especially if you need the more advanced features. Some automations and integrations are only available on higher-tier plans which can feel restrictive. There's also a bit of a learning curve at the beginning because of how many customisation options the platform offers. On top of that certain views and reporting features are not as in-depth as those in more specialised project management tools so getting detailed insights can require extra setup or outside tools.

“frustrating limitations”

Pros

The interface clicks with people quickly because it's colorful, user friendly and simple which makes it really effective for working with both teams and clients. Support has been outstanding too. The AI chatbot is far more useful than most I have tried as it once identified three different software problems just from a screen recording I uploaded. And when a human agent takes over, the help is consistently good. Like recently one even followed up with a custom video tutorial after helping me sort out a Gantt rollup issue. For my consultancy the biggest advantage has been capacity planning. Using timelines, estimated hours and dependencies in the Gantt view, then feeding that into a team capacity dashboard alongside another board for holidays, sickness and training, makes it very quick to spot bottlenecks and have realistic deadline conversations with clients. That has genuinely changed how we manage the business. The item and subitem setup also works really well for long-term projects as some of our forestry jobs run for 5 to 10 years and subitems handle the individual tasks inside them neatly. Being able to connect each item to a single Google Workspace file means I never have to dig around in Drive anymore but I just search in monday.com. Board linking is useful and the timesheet dashboard gives teams clear visibility into productivity.

Cons

Time tracking is surprisingly weak for a platform that presents itself as team-focused. Two people cannot run a timer on the same item At the same time and there's no meaningful way to export hours by client or subitem so it ends up feeling like a basic stopwatch that you manually copy numbers from. Setting dependencies in Gantt view is awkward as well. Instead of selecting the item above directly, you have to type the name and choose it from a list which becomes frustrating when several items have similar names. It gets worse when duplicating an item that includes subitems and dependencies because the duplicated dependencies point back to the original subitems instead of the copied ones. Since there's no proper fix for that, we've basically stopped duplicating items. Exporting Gantt charts to PDF is unreliable too as the layout often comes out misaligned and there's no way to properly fix it. Labels occasionally pull in data that wasn't requested, like item names being added onto subitem hours and the table column on the left cannot be extended into the Gantt area so longer subitem names get cut off. Adding new items into an existing dependency chain is fiddly enough that we end up planning around the limitation. Performance is also slower than it should be even on very high-end hardware with fast internet still every board takes a few seconds to load whether it's simple or more complex. Pricing seems inconsistent as well. I am on the Pro plan and still run into features being teased that are actually locked behind higher tiers, including forms and some map functions. On top of that functionality I used to rely on has quietly disappeared like postcode-based email logging used to capture replies back into the item and now it doesn't which seems like a push toward buying the separate CRM product. Losing functionality without any drop in price is difficult to accept especially when support says nothing has changed. The three-user minimum almost stopped me from signing up when I launched my business and I am sure plenty of smaller companies miss out because of that barrier alone. There's also a constant stream of distractions, with non-native add-ons and AI tools being pushed, when all I really want is to focus on building boards.

“Smart AI workflow boost”

Pros

Well the direction monday.com is taking with AI is the part I like most. The platform has been advancing a lot in this area, with AI features built right into workflows, automations and data management. That helps cut down on manual effort, summarize information faster and prioritize tasks more effectively without needing complicated setups.

Cons

One drawback I have noticed is that some features still don't connect well with each other especially around formula columns. For instance, formulas cannot be fully used in automations or alongside mirror columns which limits more advanced use cases. On top of that even though the platform is powerful some advanced functions and automations can still feel restrictive or need workarounds depending on how complex the workflow is.

“Colorful boards, clear project view”

Pros

The spreadsheet style layout, paired with colorful and customizable columns, makes everything quick to scan at a glance. It gives a very clear overview of the project and helps make the information much easier to understand.

Cons

Valuable features such as time tracking and private boards are locked behind the expensive Pro tier. That makes the cost feel harder to justify especially for teams that are still in the early stages of growing.

“visually appealing tool”

Pros

There are plenty of features and customization options so it works well for different kinds of tasks and workflows. It also looks good and feels user-friendly overall.

Cons

One part that doesn't seem very user friendly is the board connection feature. Since I used Asana before, their way of linking boards feels much simpler and more logical to me. In Asana, connecting multiple boards or projects is pretty easy, while here it seems more complicated than necessary. I know board connections can be done but they have to be set up in a very particular way which makes the process confusing and less user-friendly.

“Easy boards, helpful apps”

Pros

Using it is not a hassle at all. The platform is highly user friendly and offers a huge range of features for building boards and apps. The apps themselves, along with the vibe coding model, have been especially helpful for me.

Cons

At times you can tell certain parts of the system are still in Beta and that can lead to some slowdowns, occasional crashes or the AI not performing the way it should. It doesn't happen all the time but it's definitely something worth mentioning.

“xlsx exports changed everything”

Pros

After a bit of a learning curve, this turned into a really valuable tool for productivity and project management. I am still only using a small portion of what it can do and the free training materials and resources have been a huge help. One feature that really made a difference was being able to export a board to XLSX and then import it back again. That was a game changer for handling large updates.

Cons

One downside is that an admin can turn off the free AI Lite included with the Pro plan. I had actually started enjoying Sidekick and really appreciated the five daily tasks it was able to handle.

“Powerful automated organization”

Pros

Handling large volumes of information feels really manageable with monday.com and the automations have taken a lot of repetitive manual work off our team's plate.

Cons

I'd really like to see the IT Vibe feature included in the Enterprise plan. I can tell the AI tools could add a lot of value but I am not willing to pay extra on top of our annual subscription.

“ideal team collaboration hub”

Pros

The interface is very user friendly and visually organized which makes it simple to keep track of work. It offers strong project and task management features, along with useful automation and flexible workflow customization. Team collaboration is also one of its strengths since everyone gets better visibility into progress and the wide variety of integrations makes it fit well with other tools.

Cons

Once you start working with larger setups and lots of boards, things can become a bit complicated to manage. Some of the more advanced features are only available on the higher-tier plans which can be limiting. Reporting and deeper analytics could also be stronger and it really needs to be set up properly before you can get the full benefit from it.

“smarter reporting”

Pros

Adjusting plans is easy and it's simple to add custom functionality for different projects. The widgets are user-friendly and the AI features keep making our reporting process easier and more efficient.

Cons

Its portfolio feature still has a few bugs and could use more refinement. Reporting across multiple projects gets a little complicated when they aren't built from the same template.

“Standout support, great training”

Pros

Customer support is consistently available whenever needed. There are also webinars with helpful new tips, an academy for building up your skills and live events that add even more learning opportunities.

Cons

The campaigns feature is quite buggy. Reporting is very limited, removing duplicate emails is difficult and duplicating campaigns can be troublesome at times.

“Powerful planning dashboards”

Pros

At the start of this year we rolled it out as a project planning platform for our 60-person business and within just a few weeks most of our management team was already using it regularly for their projects. It's a very simple tool to get people onboard with and the live timeline and dashboard features have saved us a lot of time especially with the built-in automations handling repetitive work. We've run into only a handful of issues and whenever that happened, the customer support team was quick to step in and resolve everything in a short amount of time.

Cons

One thing that can be confusing is seeing how separate projects connect with each other so we sometimes have to spend extra time jumping in and out of different portfolios.

“Fast support”

Pros

This year it has become much simpler to use and the added AI features have made it even more useful. Customer support is also incredibly quick to respond and help whenever needed.

Cons

For now the platform seems almost perfect to me. I honestly don't have any major complaints, though having more tutorials would make it even easier to discover and explore everything it offers.

“Better visibility, great savings”

Pros

Having everything in one place gives us much better visibility across the business and being able to replace other platforms with a single system has saved us both time and money.

Cons

At times the platform can feel a bit overwhelming. The AI features and the process of setting up automations can also be somewhat tedious and take a while to get right.