“Simple task tracking that works”

Pros

It is easy to use. Plus it's genuinely helpful and I can set up tasks for myself and my coworkers quickly without any hassle. Because of that I always know what needs to be done and what stage everything is in.

Cons

Well the thing I'd still like is a bit more control over the My Work view. It would be nice to sort things by groups and have a calendar beside all my tasks so I could move them to the right time more easily. Still, it's a very minor issue overall.

“Powerful AI driven tracking”

Pros

This system is very user friendly and setting it up and tailoring it to our needs was incredibly easy. Once the core data is loaded, the visualization and tracking tools are outstanding. The AI features have been a real game changer as well and they're very simple to use and understand.

Cons

Account allocation can be a bit long-winded depending on how your setup is structured. That said this was reviewed directly with us and adjustments were made to make the process faster while still maintaining control over allocations.

“has useful dashboards”

Pros

Building custom workflows from scratch in monday.com feels very flexible and the interface makes it possible to adapt everything to exactly what your team needs. Even without a dedicated technical department, we were able to put together really useful workflows, dashboards and forms with just a bit of research.

Cons

The Connect Boards feature is very powerful and genuinely useful but setting it up is not always very user friendly. It took us extra time on more than one occasion to fully figure it out so a small improvement there could make that tool much more accessible.

“Versatile workflows that deliver”

Pros

Across our business, monday.com has been flexible enough to handle all kinds of processes and automate them in ways that make day-to-day work much more manageable. At this point it's hard to imagine supporting our workflows without it.

Cons

Honestly the only limitation that comes to mind is my own ability to think through what to build in the system. That said the newer AI smart features have really expanded what I am able to create and made it easier to turn my ideas into working workflows.

“best tool so far”

Pros

It is easy to navigate and the automation features are a really nice addition. I also like that just about everything can be duplicated and exported which makes handling data much more convenient. Overall it's relatively simple to use and gives a clear view of the information.

Cons

The downside is that almost every extra feature seems to come with an added cost. On top of that each additional seat is a pretty significant price increase. It's also not completely clear how to work with the AI options or what exactly can be done with them.

“Promising CRM, steep learning curve”

Pros

Jumping into monday.com as someone completely new to CRM has been pretty intimidating. Since I am starting from scratch, the whole thing feels overwhelming and a little scary at first. That said I can already tell that after a couple more months, I'll probably be praising it a lot more. One thing that would really help is some kind of quiz plus a guided setup wizard for beginners during the initial configuration. I'd honestly be willing to pay extra for something like that. What I am not willing to do is pay the extremely high additional cost for the consultants they recommend.

Cons

Getting started as a beginner is definitely the hardest part. I already have hundreds, maybe even thousands, of leads that need to be added and just being told to use the import feature is not that helpful. If the overall system is not set up properly first, importing everything only makes the situation feel even more overwhelming as I know that from experience. A much better approach is to begin with just a handful of contacts, maybe five or six and use those to practice. Once the setup is in place and you understand the workflow, then it makes sense to import the rest. Until then, expect quite a bit of trial and error.

“Easy boards, flexible workflows”

Pros

The biggest advantage is how user friendly and adaptable the platform feels. It makes organizing projects, tracking tasks and working with a team much simpler without requiring a big learning curve. The visual boards, timelines and automation tools help keep workflows efficient and boost productivity. I also really appreciate the level of customization since it can be adjusted to suit all kinds of work, whether that's marketing, operations or client management. Overall it takes complicated processes and makes them feel more manageable by keeping everything in one central place.

Cons

One drawback is that the cost can climb pretty quickly as your team gets bigger or if you need more advanced functionality since a lot of the more useful features are only available on higher-tier plans. On top of that even though the platform is flexible, building more complicated workflows or automations can take some time and may feel a little overwhelming in the beginning. There are also some occasional limits when it comes to reporting and dashboard customization compared with tools that are more specialized.

“easy for us”

Pros

Whether it's running your company, managing projects or just keeping life organized, this platform really delivers where it counts such as organization, workflows, management and a dashboard that keeps everything in one place. It's simple to work with and the automation plus AI they've added over time has been incredibly impressive. If you're not sure how to begin, the templates make getting started much easier. I rarely run into bugs and anytime I need help, their support team is quick to respond.

Cons

It's definitely more of an investment compared to some other software but it feels worth it if you actually take advantage of everything included. Once we fully understood what it could handle, we ended up replacing other tools we were paying for.

“Strong support, good AI”

Pros

Its value for money is really amazing and whenever problems come up, the support is quick to help. The AI also feels quite mature and well developed.

Cons

A lot of the costs aren't clearly communicated upfront and during the free trial you don't actually test the version you'd later plan to subscribe to as you're always shown the maximum package instead. Because of that, you don't get a realistic impression of the product you'd actually be willing to pay for. On top of that the top-tier plans are ultimately a bit too expensive.

“simple to use”

Pros

The tool is simple and the functionality is impressive. Creating boards and adding information is quick to do yet the platform still offers a lot of power. Once you get the hang of items, subitems and how boards connect to each other, there's a ton you can accomplish with this tool. The automation setup is also really convenient thanks to the templates and the sentence-style builder.

Cons

I did run into a few limitations with subitems especially when trying to summarize information at the parent-item level. I also wish creating new custom views for items felt a bit more user friendly. Even with that, I have really enjoyed using it overall.

“good support team”

Pros

From a value standpoint this platform delivers a lot. It's very simple to maintain, the customer support is excellent and it does a strong job of automating business processes. There are also plenty of features available, including newer built-in AI tools that genuinely have an impact.

Cons

A few areas still need work. Bug fixes can take longer than expected At times and using rollups with connected and formula columns can be tricky. The email functionality also needs improvement especially when it comes to right-to-left alignment.

“quite an adaptable platform”

Pros

Setting it up the way we needed was easy and getting new team members up to speed does not take long at all. I have used it for over a year now and it has kept adapting and growing right along with my business as our needs have changed.

Cons

I honestly don't have any real complaints. It's been very versatile and covers everything I need so there really aren't any downsides for me to mention other than needing to fill the character limit.

“Stylish, flexible dashboards”

Pros

The design looks amazing and there are plenty of customization options that help build broad overviews that are clear and simple to analyze.

Cons

Coming from Notion which seems less visually appealing but maybe more easier to use, I am still figuring my way around this one and having a bit of trouble getting the most out of it. That said it seems more like something that will improve with time and familiarity.

“Workload tracking that delivers”

Pros

Keeping up with my workload is much more manageable with this. It lets me monitor several project statuses at once and being able to sort priorities has been especially useful for staying organized.

Cons

One thing that gets frustrating is how heavily they push their built-in AI which doesn't really add value for me. I just want to use it as a work planner, not for AI features.

“Automation keeping work moving”

Pros

The automations have been the biggest win for us. Having a project board that practically runs itself feels like a dream and it has saved me a lot of time that used to go into chasing colleagues and stakeholders for updates. The dashboards have also been a standout feature especially being able to share access with the team so everyone can view real-time data whenever they need it.

Cons

The AI side can miss the mark now and then so anything like formulas or similar suggestions from the sidekick still needs a careful double-check.

“Excellent value”

Pros

Considering what it includes the platform delivers really strong value for the price. Built-in tools like automation and the available templates make day-to-day work much more manageable. It's also very user-friendly and I haven't run into bugs or major issues as when something does come up, customer support is there to help.

Cons

One area that could use some attention is the knowledge base on their website especially keeping the information more current and up to date.

“Fantastic templates”

Pros

Right from the start the built-in templates have been fantastic and very simple to work with. I also appreciate being able to create my own boards and keep building them out as needed. The automation works really well and has been a big plus. On top of that customer support has been excellent.

Cons

At this point I honestly haven't run into anything I dislike. There's nothing specific I can point to as a downside so far.

“Smart AI sidekick for teamwork”

Pros

The software is easy to use and the AI sidekick is impressively smart. It keeps everyone aligned in one place and as long as tasks are added, nothing slips through the cracks. I am also using the mobile app when we're away from the office which has been really helpful.

Cons

Honestly I don't have any real complaints other than wanting more AI usage. During the free trial, I was able to get everything set up with Sidekick and it even walked me through anything I had questions about.

“Flexible tools for many workflows”

Pros

Its flexibility and built-in tools let you handle a variety of different tasks within the CRM platform.

Cons

One downside is having to buy additional products instead of getting a single all-in-one solution for both CRM and work management.

“valuable AI tool”

Pros

After more than two years with it, it has proven to be a dependable project management platform overall. The interface is one of its biggest strengths as it is clean, modern and user friendly enough that even new team members can get comfortable quickly. The built-in AI assistant is genuinely impressive and, by itself, makes the subscription feel worth maintaining. It saves time and adds meaningful value to day-to-day work.

Cons

That said my biggest frustration is with how information is presented across the platform. Data and updates can sometimes feel cluttered or inconsistent which makes it more difficult than it should be to quickly locate what you need.