Ines I.
Information Technology and Services, 101-500 employees
More than a year
“powerful collaboration and automation”
Pros
Monday.com is a simple way to keep track of everyday tasks but it also goes much further with features for building forms, monitoring budgets organizing events and more. It really works as a collaborative platform where teams can share information and split up work on the same project. Another standout advantage is the automation. Once you understand how to set it up, it saves a lot of time and makes workflows much more efficient. You can link tasks together, connect boards and even automate emails, like sending one when a form gets submitted. I mainly use it to centralize all content creation requests coming from other departments but also to coordinate large client events. It's a solid tool for both project management and marketing. Another major benefit is the wide range of board templates and the addition of AI.
Cons
Getting started with monday.com is where things become challenging. It took me quite a while to really understand how to use the platform properly and I'm still learning new things regularly. You need patience and a lot of trial and error to fully grasp how to make the most of the boards. The connection between boards could also be better because while you can automate the duplication of rows from one board to another, updates made to a row in one board do not automatically carry over to the other.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David M.
Media Production, 1-10 employees
More than a year
“flexible PPM with rich features”
Pros
One of the biggest reasons I went with monday.com is its flexibility and how well it adapts to my PPM needs no matter the industry I'm working in. On top of that, it provides more features than most other PPM tools I've used.
Cons
I've used monday.com in four different companies at this point and it hasn't let me down even once.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul T.
Marketing and Advertising, 1-10 employees
More than a year
“shared data control but pricey”
Pros
Keeping version control across several shared spreadsheets was a real struggle before I switched to Monday. It made a huge difference by giving us one reliable source of truth for important data. With the other tools I used, different users kept saving multiple versions which caused mistakes and confusion. Monday really solved that problem well.
Cons
Pricing is the biggest downside. It does let you share with both internal and external users which is useful but even occasional internal users need a full paid seat so the cost climbs very quickly. On top of that, there's a minimum seat requirement when you start which makes it more expensive than necessary if you just want to test it out first.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
7
Lyndsey E.
Events Services, 101-500 employees
Less than a year
“fantastic collaboration and automation”
Pros
Monday has been a pleasure to use especially because the platform is so user-friendly and makes collaboration between different departments much easier. The automated notifications help teams react much faster instead of waiting around to check email. On top of that, their customer support team has been excellent to work with while we continue building Monday into more of our processes.
Cons
At the moment, Monday still doesn't connect with one of the main software tools our company relies on. Thankfully, our client manager is already looking into that which is reassuring.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sunday G.
Management Consulting, 11-50 employees
More than a year
“powerful ppm and collaboration”
Pros
Beyond project portfolio management, monday.com also brings strong collaboration and resource management features that really help simplify and streamline business processes.
Cons
monday.com has been the most flawless PPM tool I've used so far and my experience with it has been very positive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Francois
Retail, 101-500 employees
More than a year
“clean interface, weak support”
Pros
The interface feels polished and simple so getting started doesn't take much effort. It's simple enough for people of different age groups to use comfortably, the connectors are useful and the setup process is quick. Overall it's beginner-friendly and easy to navigate.
Cons
At the same time, it falls short in a few important areas. The automation features are lacking, there's been quite a bit of downtime and the guest access setup isn't handled very well. On top of that, the pricing feels too high, support is lacking and the free plan is pretty disappointing.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
5
Functionality
5
Anonymous
Information Technology and Services, 11-50 employees
More than a year
“handy for daily task tracking”
Pros
Monday.com works really well for what we need and feels simple to use in our day-to-day workflow. We rely on it to keep track of regular tasks, onboarding and other ongoing activities.
Cons
As with a lot of task management tools, it does take some time to understand all the available options and figure out the best way to set everything up properly.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Blake C.
Hospitality, 101-500 employees
Less than a year
“versatile project tracking win”
Pros
A really solid platform for handling all kinds of projects. It performed especially well across several IT initiatives I managed for a beachside resort.
Cons
Honestly nothing specific stands out as a downside; the web app handled task tracking reliably even when work had to move through multiple phases across different IT projects.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keely F.
Health, Wellness and Fitness, 500+ employees
Less than 6 months
“flexible workflows and clean design”
Pros
Right away, Monday.com feels polished and welcoming. The interface looks modern, is simple to move around in and doesn't feel intimidating even for people who are just getting started with project management software. One of its biggest strengths is how customizable it is as well. You can adjust boards, columns and automations to match the way your team already works, whether that's for marketing projects software development or HR-related tasks.
Cons
There is definitely a bit of a learning curve at the beginning. Even though the layout itself is simple, the large number of features, automations and integrations can feel like a lot for new users to take in all at once.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Phil G.
Accounting, 11-50 employees
More than a year
“task assignment done right”
Pros
Using monday.com was a really enjoyable way to keep our team projects organized. The part I appreciated most was how simple it was to assign tasks and keep everyone on track.
Cons
There was a slight learning curve at first though that also had a lot to do with the fact that I had barely worked with a project management board before.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ceilidh L.
Financial Services, 1-10 employees
More than a year
“user-friendly task management”
Pros
Getting started with Monday.com feels very simple because the platform is user-friendly and simple to navigate. It works really well for managing business activities organizing tasks and assigning responsibilities to employees without confusion.
Cons
There are not many downsides to Monday.com though I do think the interface could look a bit more modern. It would also help if important file details were easier to see at a glance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryanna O.
Chemicals, 101-500 employees
Less than 6 months
“better teamwork every day”
Pros
One thing our company appreciates most about monday.com is how much better it helps us work as a team, rather than everyone operating separately as individuals.
Cons
We only recently started using monday.com and at this point there really isn't anything we dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Education Management, 1-10 employees
Free Trial
“templates that save time”
Pros
The prebuilt templates have been a total game changer for me and they've made my day-to-day work much more manageable.
Cons
It took me a little while to get comfortable with the software and figure out where everything was but the support team was always willing to help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Darien
Telecommunications, 500+ employees
More than a year
“powerful workflow automation hub”
Pros
One of the best things about monday.com is that it automates more than 80% of manual business processes while keeping project and task management centralized in a single place.
Cons
After using it for more than five years, the problems I ran into as a new user have disappeared because the newer versions have continually fixed those bugs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pierre Q.
Banking, 500+ employees
Less than a year
“flexible workflows that save time”
Pros
The visual setup and customization really stand out. We can either create a workflow from the ground up or begin with a template, then adjust every field so it fits the way our team actually works. That level of control feels really empowering and the automations have saved us a lot of time.
Cons
A few important features are locked behind the higher-priced plans which can be frustrating when you're on a smaller team. The mobile app could also perform better especially when moving between boards or trying to load larger projects.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Deepthi A.
Information Technology and Services, 11-50 employees
Less than a year
“flexible boards that keep teams aligned”
Pros
Being able to see what everyone is working on in one place has been really helpful. The boards and timelines make it simple to follow projects without having to constantly ask people for updates. Another big plus is how customizable it is for different teams.. we've been able to build workflows that actually fit the way we work. It also integrates with tools we already rely on, like Slack and Google Drive which makes day-to-day work much more convenient.
Cons
One thing I'm not crazy about is that it can start to feel a bit overwhelming when there are lots of boards and projects running at once. At times, there seem to be too many options and settings so it takes some time to figure out the best way to organize everything.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Ying C.
Biotechnology, 101-500 employees
More than a year
“versatile project management hub”
Pros
Back in 2020, I began using monday.com while working as a GRA at my previous organization and it offered a broad set of features including project management, time tracking, team collaboration and instant messaging.
Cons
After more than five years of using monday.com, I honestly haven't run into any issues with it when it comes to streamlining business processes like PPM, project collaboration and time tracking.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Marketing and Advertising, 1-10 employees
More than a year
“fantastic boards and automations”
Pros
Getting started with Monday.com is incredibly simple and the value becomes clear almost immediately once you build your first board. Being able to manage projects and tasks through different views like table, Kanban and calendar is really useful and the automation features are excellent. The expanding list of integrations is another big plus. On top of that, the discounted pricing Monday offers to Not For Profit organizations makes it stand out as a top option in this area.
Cons
The platform still has a few limitations, including not being able to build certain automations at the subtask level. That said the support and development teams seem to actively track feedback through their official forums. With enough user input, it feels like at least some of these gaps may be improved over time.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Patrick M.
Security and Investigations, 101-500 employees
More than a year
“central collaboration that delivers”
Pros
Across the four organizations where I work, monday.com has become the tool I rely on most. The part I appreciate most is being able to collaborate with colleagues on project accounting tasks in one centralized place which keeps everything organized and accessible.
Cons
Honestly I don't have any specific complaints to point out because monday.com gives me everything I'm looking for.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hillel G.
Hospital & Health Care, 101-500 employees
More than a year
“powerful automations and visuals”
Pros
Between the AI tools, automations, visual layout and data integrations, monday.com offers a lot to work with. It's honestly impressive how much you can get done with it and how many different processes it can help support.
Cons
One downside is that monday.com can get pretty laggy and slow when loading content especially on larger boards with a lot of data in them.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9