“limited flexibility”

Pros

The interface is clean and approachable so getting started doesn't take much effort. It also makes good use of AI features which gives the impression that the platform is actively trying to stay current and innovative.

Cons

Once you need something more complex or tailored, the platform doesn't feel especially flexible. It also tends to push upgrades or extra payments to access what feels like basic functionality. For smaller clients, there's no real account management support either so onboarding and troubleshooting end up being handled mostly through bots.

“Helpful automations”

Pros

Its automations and AI features are really useful and they make the platform very simple to work with. The support option is also helpful when I need assistance.

Cons

One thing that bothers me is that sentences don't get auto-capitalized and sometimes the column types can be tricky when mapping items across different boards.

“Top tool!”

Pros

monday.com delivers really strong value for the price especially with its native AI features and how ready it feels for AI agents. Getting it up and running was quick and customizing it to fit our workflow didn't take much time at all.

Cons

The template selection can feel a little limited At times but the newer sidekick feature helps make up for that by letting you build boards with AI and interact directly with the sidekick agent.

“Has versatile features”

Pros

Getting colleagues started is pretty easy even for people who have never used similar tools before. The learning curve is minimal and the platform offers a wide range of features and use cases.

Cons

There's no bundled pricing when you use more than one IT product. We use both work management and CRM so having a combined price would be helpful. On top of that Sidekick could be implemented better since it glitches almost every time we try to use it.

“Powerful workflow customization”

Pros

The workflow customization is incredibly flexible and it can handle just about any process you can think of. It works both like a database and a work management tool At the same time which makes it really useful for organizing and running everything in one place.

Cons

One thing that bothers me is the push toward AI features especially since they cost a lot. In many cases, paying that much for AI on most columns just doesn't feel justified for a company.

“pretty simple to use”

Pros

It is a user friendly tool. The board automations make it possible to create smart no-code workflows and the instructions are clear and simple to follow.

Cons

The dedicated column formats work really well for collecting information directly in boards but they feel more limited when you try to use them in automations or dashboards.

“time saving automations”

Pros

Getting my whole team set up on it was very easy. The interface is really user friendly, the visual layout lets you see everything at a glance and the automations end up saving us a lot of time.

Cons

Pricing can start to feel expensive as you add more seats and some of the advanced features do take a little time to fully learn.

“Well laid out dashboards”

Pros

It is very user-friendly. The dashboards and tools are laid out really well and moving through the different panels is simple too. Plus it offers great value for the price and the customer support has been excellent too. The automations area is also simple to use and flexible enough to experiment with.

Cons

No major complaints. The only thing I'd love to see added is a feature for setting individual permissions by column for specific users since that would make the platform even better.

“easy to setup”

Pros

The tool is simple and has almost no learning curve. That's supported by a large library of tutorials and templates and those templates can be built out and adjusted to fit just about any type of workflow or use case.

Cons

I'd still like a few more customization options for the workbooks. At the same time I may not be fully aware of every feature that's already available.

“Flexible platform, useful updates”

Pros

It is very flexible and gets frequent updates with new features. The new Vibe app has been especially helpful even if it feels a little overpriced at the moment.

Cons

It still misses a few basic features, like not having a built-in option to copy data from all vertical cells within a specific column.

“Powerful planning automation”

Pros

The Gantt view, task generator and overall UX/UI design are all really well done. The AI feels properly built into the platform instead of being added as an afterthought and the automation features seem especially useful, including the Outlook Calendar integration.

Cons

At times the platform can still feel a bit complicated to navigate. The main tab shows too much information at once and comes across as overly linear in the way it's organized. Pricing is also a concern in Europe as project and work management tools like this have real value but it would be better to see pricing that feels more adapted for European users.

“always offer fresh updates”

Pros

Its CRM capabilities are really powerful and I have been especially impressed by the steady stream of innovative updates that keep coming out every month!!

Cons

The built-in integrations for Google Ads and Tag Manager feel pretty limited so they end up requiring more manual work than they should.

“Custom workflows win”

Pros

The customization options and automation features are really useful and the platform is simple to work with.

Cons

One downside is that most of the better apps in the marketplace come at an extra cost. I'd prefer if the company offered more SaaS options for free especially for email-related tools.

“saves us time”

Pros

Working together with monday.com has been very efficient. It saves us a lot of time which lets us focus on other important tasks.

Cons

The AI features still don't perform very well yet. Still, we can use MCP to connect it with other tools so it hasn't been a major issue for us.

“Helpful AI translation for global teams”

Pros

The AI translation feature is really valuable especially when working with an international team. It helps convert tickets into other languages which is essential for keeping communication clear across different regions.

Cons

Its pricing is quite high compared with similar tools which can be hard to justify. There's also no built-in option to chat with teammates and tickets can sometimes become too long, making them harder to follow and a bit confusing.

“Flexible layouts for every team”

Pros

Having multiple ways to organize and display work makes it simple to match different working styles which really helps with project management across teams.

Cons

At the beginning the large number of features felt a bit overwhelming but after learning how they worked, they became easy to use.

“AI notetaker is the best”

Pros

Using monday.com has been a lot of fun especially because of the AI Notetaker. The whole AI experience has a really good vibe to it and the magic features make it genuinely enjoyable to use.

Cons

I honestly haven't come across anything I dislike. If I had to point out something just for the sake of mentioning one, I'd say the navigation panel.

“Task tracking keeping teams aligned”

Pros

Being able to organize tasks and assign them to team members has been really useful. I can quickly look through a project and immediately see where someone else left off which makes handoffs and follow-ups much easier.

Cons

One downside is that it isn't as user-friendly as some other platforms and it can feel like there's an extra charge for every little feature.

“easy task sharing”

Pros

One of the best parts is how clearly it shows who on the team is working on what. It makes it simple to distribute tasks and keep work spread out across everyone.

Cons

It's not very effective for organizing events or putting together email lists for volunteers and sponsors. I really wish the event management pages handled large-scale event planning better.

“Strong project visibility”

Pros

The platform is simple to work with and really helps when managing bigger projects alongside everyday tasks. It gives our team much better control and a clear overview of what's happening across projects.

Cons

Well it is on the expensive side and takes some time to learn properly. The feature set seems more appealing when you have larger licenses and I am not fully sure it offers enough value for smaller organizations.