PayClock Online Reviews

Pros

I absolutely love how PayClock allows us to consolidate all punch ins and outs in a single location, while also providing the ability to document absences. Generating reports is a breeze, and it's incredibly convenient to print weekly timesheets for employee approval.

Cons

The system can be very unpredictable. If we forget to close a prior pay period, it doesn't accurately display the latest punch times. It does resolve itself after fixing the mistake but it feels like an unnecessary feature for our usage of PayClock Online.

Pros

The ease of use is remarkable. It covers all aspects of timekeeping and I also like the feature that allows to generate detailed reports for various time tracking purposes. I particularly liked its distinction between regular and overtime hours.

Cons

We opted for facial recognition for time tracking. However we started experiencing issues where the time clock would go blank and fail to read. The customer support was incredibly helpful and made multiple attempts to troubleshoot the problem. We even switched out several time clocks but we couldn't pinpoint the exact cause. It could potentially be related to the power in our building but we couldn't be certain.

Pros

We were in dire need of an efficient solution to track employee hours and attendance and PayClock proved to be the perfect match. Its cloud-based system allows easy access from anywhere, eliminating the need for manual timesheets. The customer service team was exceptional, promptly addressing all our inquiries and ensuring a quick setup. We're incredibly satisfied with PayClock Online!

Cons

At the moment I have no complaints. It works perfectly fine for me!

Pros

The process to set up a software is very simple, just a matter of a few clicks and you are good to go.

Cons

It would be nice to have more features. Sometimes it times out.

Pros

Employees are well aware of their responsibility to clock in/out using the online application. If they fail to do so, they promptly notify me, ensuring accurate compensation hours. The system conveniently highlights individuals who haven't completed their time cards, saving time by eliminating the need to review punch cards. Additionally, it facilitates PTO tracking and provides a notation feature for documenting its usage. The system securely stores all data for future reference, if needed.

Cons

If you are not familiar with the program or struggle to use it, the customer service representatives are fantastic. They guide you through the program step by step so you can effectively utilize it for your business.

Pros

The available training options make this software an excellent tool. It allows users to design training sessions that best suit their company's needs. We've utilized videos as well as questionnaires.

Cons

As a trainer I would prefer a way to conduct live videos with questions for the employees to answer.

Pros

I love that it has nearly everything I require in one centralized platform.

Cons

I enjoyed all the features and how easily accessible it is.

Pros

This software is very user-friendly. It operates swiftly and the staff is very helpful, understanding and patient when resolving any issues whenever I encountered any. I am very happy with my decision to choose this program.

Cons

So far I like everything about this program.

Pros

It is easy to use and the customer service is outstanding.

Cons

I probably haven't discovered all the amazing features it offers yet.

Pros

The ease of use is impressive. We implemented it over two years ago and the installation was simple. Users had little difficulty adjusting to it.

Cons

We use the online version and honestly, I struggle to think of anything negative about it.

Pros

I like everything about it especially how it allows easy updates to the hours.

Cons

I've been trying to update the accumulated vacation and sick leave, but I can't find the way to do it.

Pros

You do not face any trouble to access the timeclock from anywhere to quickly check or correct punches. The tech support is helpful as well.

Cons

It would be helpful to have an option to view the entire pay period for an employee. I don't need it all the time but it would be convenient for a quick review.

Pros

The setup and usage was something that happened with an ease. The reports it generates are highly useful.

Cons

After it times out you have to log in again. It would be great if it could stay open.

Pros

The software is user friendly and provides all the necessary information for processing payroll.

Cons

Since we don't utilize the software to its full functionality, so I have not encountered problem so far. In short I have everything I need.

Pros

It effortlessly takes care of all our time clock requirements especially since we recently upgraded to the cloud.

Cons

I haven't encountered any aspects of this software that I do not like. So, No cons.

Pros

The product is quite simple to use, no complexity at all. Also has a slightly different feel from the desktop version but it is still familiar. I particularly enjoy using the app version on my phone.

Cons

The free hardware we received, the FR650 is not working well. and our employees struggle to sign in or out using facial recognition. I don't think the machine is as intelligent as it should be.

Pros

The customer service for this product is exceptional. Whenever I call, they are always eager to assist either by guiding me through the fix or remotely logging in to resolve the issue. Plus the wait times are very little.

Cons

The clock sometimes takes a while to display the action that occurred (e.g., John Smith checked in) causing employees to be unsure if it worked and swipe their cards multiple times.

Pros

PayClock is very much accurate, easy to use and I can work from anywhere. Even when I am home I am able retrieve the necessary numbers required without a problem

Cons

If an employee forgets to check-in in the morning but later checks out for lunch, checks back in for the afternoon, and clocks out at the end of the day, you have to reenter ALL the data in order to go back and enter when they initially arrived. Which makes is less user friendly as the entire process takes a lot of time.

Pros

The software is incredibly helpful for keeping track of hours worked. It has saved me countless hours of guesswork and trying to remember which days employees worked and how long their lunch breaks were.

Cons

We have received several complaints from employees who are unable to clock in.

Pros

This app allows everyone at our three stores to clock in remotely.

Cons

I haven't been able to receive a call back from support. The support we receive plays a key role in the products effectiveness. but unfortunately, we haven't had that experience so far. Two support calls were left unanswered.