Total 101 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

41%

4

Stars

50%

3

Stars

8%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

John

Medical Practice, 11-50 employees

Less than a year

5.0
April 2024

Pivotal Tracker for Excellent Project Management

Pros

Pivotal Tracker helps me maintain control over my projects, ensuring resources are managed effectively.

Cons

Pivotal Tracker suggests aggressively to make every transaction reliable, according to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Marco

Consumer Services, 500+ employees

More than a year

5.0
April 2024

Pivotal Tracker Is a Reliable Project Management Solution

Pros

I am a big fan of Pivotal Tracker's impressive features. It works exceptionally well for our team and comes at an affordable price point.

Cons

I do not find any downsides to Pivotal Tracker. It is a reliable tool, in my experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Pedro

Information Technology and Services, 1-10 employees

More than a year

4.0
March 2024

Easy to use but with some improvements needed

Pros

I really appreciate how simple and familiar Pivotal Tracker is, especially with its integration with Jira. It makes project management a breeze.

Cons

I feel a lack of personal story visibility with Pivotal Tracker as it does not allow me to easily view and search for my own stories within a project.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D

Dylan

Computer Software, 11-50 employees

Less than a year

4.0
December 2023

Not pretty, but highly functional

Pros

This software nails the finer points of agile methodology, making it incredibly easy to execute agile workflows.

Cons

The UI of Pivotal Tracker, if I am being optimistic, is utilitarian; however, if I am being less kind, it appears dated and hard to look at.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

Less than a year

4.0
November 2023

Pivotal Tracker for Web developers

Pros

Pivotal Tracker is my go-to for agile project management. Its simple interface makes it easy for newcomers, while its automatic velocity tracking and prioritization features streamline workflow planning.

Cons

From my perspective, if you are experienced in working with such software, Pivotal Tracker has limited functionality and customization capacity.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Ahmed

Facilities Services, 500+ employees

4.0
November 2023

Trial version is pretty helpful

Pros

Trying out the trial version, I found Pivotal Tracker to be decent for what it offers. However, it didn't entirely convince me of its value if I were to subscribe.

Cons

It seems like too much is behind a paywall, yet I am unsure of the value it brings.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

JV

joao victor

Information Technology and Services, 500+ employees

Less than 6 months

5.0
November 2023

IT management tool

Pros

Collaboration is key with Pivotal Tracker. It facilitates seamless teamwork, and its reporting features offer a plethora of charts and metrics.

Cons

The main downside of Pivotal Tracker in my opinion is its price, followed by limitations in customization.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

K

Kimani

Accounting, 101-500 employees

More than a year

5.0
September 2023

Track your Milestones

Pros

The user interface of Pivotal Tracker is top-notch. Everything is intuitively placed, making navigation effortless. It's truly a lifesaver.

Cons

The occasional freezing of the platform can be quite annoying at times, in my view.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

L

Lucas

Computer & Network Security, 1-10 employees

More than a year

4.0
August 2023

A minimalistic yet powerful project management tools

Pros

It proved invaluable for managing our team's tasks. Creating, prioritizing, and tracking tasks is a breeze with its minimalist yet user-friendly interface.

Cons

In my opinion, the only thing that could make Pivotal even more appealing would be a more modern-looking interface, while retaining its great simplicity and ease of use.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

K

Keerthana

Information Technology and Services, 500+ employees

Less than 6 months

4.0
April 2023

Pivot Tracker Review

Pros

This tool simplifies project and task tracking effortlessly. Its user-friendly interface and mobile app support make project management a breeze, offering a plethora of features for efficient team collaboration.

Cons

This tool provides access via the Android app, but in my experience, it is not as efficient as the web application.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

V

Viveka

Information Technology and Services, 500+ employees

Less than a year

4.0
March 2023

Pivotal Tracker

Pros

It is fantastic for software development teams, supporting Agile principles seamlessly. Its real-time updates and integrations with platforms like GitHub and Slack enhance project visibility and workflow efficiency.

Cons

Pivotal Tracker offers both free and paid plans, but I find the paid plans might be expensive for small teams or startups.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

8

E

Emil

Health, Wellness and Fitness, 11-50 employees

More than a year

4.0
January 2023

Pivotal Tracker: A User's Perspective on the Strengths and Weaknesses

Pros

Having used Pivotal Tracker extensively, I can confidently say it is an excellent project management tool. Its simplicity fosters easy collaboration, and features like story mapping and progress tracking are invaluable.

Cons

Even though Pivotal Tracker has many wonderful features, there are some disadvantages as well. For instance, it is not the best choice for organizations with complex needs or for large projects, in my view.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Crispussia

Computer Software, 11-50 employees

More than a year

4.0
January 2023

Amazing for Scrum

Pros

I found the project progress tracking feature of Pivotal Tracker extremely helpful. It provided clear insights into project status and pending tasks.

Cons

The UI can be confusing and overwhelming at times, making it difficult for me to navigate and understand.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

T

Thuthukani

Information Technology and Services, 51-100 employees

More than a year

5.0
November 2022

Pivotal Tracker

Pros

It have Smooth user interface, no complaints there!

Cons

I am unsure if Pivotal Tracker can really compete with its competitors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mansi

Information Technology and Services, 500+ employees

More than a year

5.0
October 2022

Pivotal Tracker - Great tool for Agile project management

Pros

The user interface is easy and simple, enabling seamless file sharing and powerful search capabilities.

Cons

I can't think of anything negative since it is a great tool for agile project management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Arian

Research, 500+ employees

4.0
October 2022

Easy tool to manage your project progress

Pros

Pivotal Tracker simplifies project collaboration, embodying proven agile methodologies.

Cons

Compared to Jira, it lacks a strong visual workflow designer, in my opinion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

N

Nicolas

Internet, 51-100 employees

More than a year

3.0
August 2022

Good project management software

Pros

The ease of use and visually pleasing task color coding make task management a breeze.

Cons

Sometimes it might be very slow or frozen.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

8

A

Abba

Computer Software, 500+ employees

4.0
August 2022

Great for managing task

Pros

The automation in Pivotal Tracker is impressive, aiding administrators in predicting task complexities and estimating project durations accurately.

Cons

Using it for the first time is not so easy, especially when I want to customize a task.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

MC

Maria Cristina

Consumer Services, 500+ employees

Less than 6 months

4.0
July 2022

Keep your task updated

Pros

Pivotal Tracker provides insightful project and task updates using keywords, shortcuts, and easily understandable terms.

Cons

This could be satisfactory... I am still trying to figure it out.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

R

Ruban

Information Technology and Services, 500+ employees

More than a year

4.0
June 2022

Simply the best project management tool

Pros

I have recently started using Pivotal Tracker to manage my projects, and it is been a game-changer. Its strong integration with other apps and ease of adoption make it ideal for agile processes.

Cons

the UX is a bit difficult to use. I hope there is improvement in UX usability.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M

Mostafa

Marketing and Advertising, 51-100 employees

More than a year

4.0
May 2022

Good if you really working Agile

Pros

Simple yet invaluable, Pivotal Tracker is a must-have for proper agile implementation.

Cons

Sometimes, in between sprints, when we need to temporarily change the methodology for a short period of time, PT isn't really good for those times, in my view.

Rating Distribution

Ease of use

10

Value for money

4

Customer Support

8

Functionality

3

U

Usha

Insurance, 11-50 employees

Less than a year

5.0
April 2022

Helpful agile project management tool

Pros

Pivotal Tracker is surprisingly user-friendly. I quickly grasped its various project types and appreciated its clear progress tracking.

Cons

Aesthetically, I think Pivotal Tracker could be better. I wish we could add attachments, screenshots, etc., in the story description.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Abhishek

Computer Software, 500+ employees

More than a year

5.0
April 2022

Best Application for Agile And Project Management

Pros

For managing projects, especially in agile environments, Pivotal Tracker is unbeatable. It's user-friendly and particularly beneficial for small businesses with multiple projects.

Cons

Sometimes handling more than one project is difficult on it and is very inconvenient. One more big inconvenience is that more of the managing stuff is manual, which could be automated.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

M

Maeghan

Computer Software, 51-100 employees

More than a year

5.0
March 2022

PT tracks well

Pros

Using Pivotal Tracker for our project management, bug tracking, and story creation has been incredibly helpful for our team.

Cons

Integrating this software with other platforms can be a bit confusing. I feel like it needs more frequent updates to match the evolving needs of our company.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

4.0
March 2022

Structure project management/ticketing system

Pros

With its deep integration with GitHub, Pivotal Tracker is my go-to project management system. Its minimal learning curve and focused feature set make it a time-saving tool for teams.

Cons

It can be too limiting; sometimes the icebox gets huge, and things get lost. SCRUM masters have to do their due diligence to keep things clean, in my opinion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Brandon

Financial Services, 500+ employees

More than a year

5.0
March 2022

BPC - PT Review

Pros

This software boasts a clean and intuitive UX, perfect for project management and execution, especially for developers.

Cons

Pivotal Tracker is not as well integrated as its competitors with third-party collaboration tools, in my experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anna

Computer Software, 500+ employees

Less than a year

4.0
February 2022

I prefer Jira, but pivotal tracker is not bad either

Pros

Adding multiple team members to work on a story is effortless with Pivotal Tracker. This feature simplifies paired programming by keeping track of who is working on each task.

Cons

Getting used to this tracker took time, especially since I was already familiar with another task manager. Finding specific stories and prioritizing tasks was challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

N

Nirav

Automotive, 500+ employees

More than a year

5.0
February 2022

Systematic way to manage projects

Pros

Pivotal serves as a versatile SAAS platform, offering features like real-time collaboration for project management, easy story acceptance or rejection, and convenient story viewing based on their status.

Cons

When I first used it, the UX seemed outdated, almost like it is from a decade ago. Getting the hang of it was tough; I had to rely on someone's assistance or watch demo videos.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

8

Functionality

10

A

Amiril

Entertainment, 101-500 employees

More than a year

4.0
September 2021

Good tool for task tracking and prioritization

Pros

Personally, I appreciate Pivotal Tracker's Workspaces feature. It is beneficial when managing multiple projects simultaneously, allowing me to view more than one project at a time.

Cons

I found the UI confusing when I used it for the first time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Y

Yaniv

Computer Software, 11-50 employees

More than a year

4.0
September 2021

Cool issue management software, suitable for small teams

Pros

I found the UX/UI of Pivotal Tracker pleasant to work with, especially for day-to-day tasks and management.

Cons

Unfortunately, the software did not adapt well to our expanding needs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

K

Karthik

Computer Software, 500+ employees

More than a year

4.0
April 2021

Good project management software

Pros

The clean and minimal user interface of Pivotal Tracker makes it easy to use and become familiar with.

Cons

I wish it had more features; sometimes it gets buggy.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

H

Hannah

Education Management, 51-100 employees

Less than 6 months

3.0
March 2021

Downgrade from previous system

Pros

I find the Story view in Pivotal Tracker to be well-organized, with helpful search options. Although I anticipate the color coding will become even more useful once I get the hang of it.

Cons

Since I am not an admin, I hardly get a chance to interact with Epics and Stories on this platform.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

B

BRANDON

Financial Services, 500+ employees

More than a year

5.0
October 2020

Pivotal Tracker - BPC

Pros

I appreciate Pivotal Tracker's simplicity in work assignment and description fields. As a recent college graduate, it's intuitive to understand what tasks need to be done using this tool.

Cons

Locating completed tickets or those buried in the backlog was quite challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

Less than a year

5.0
October 2020

For the scrum teams around

Pros

Using Pivotal Tracker is a nicer experience due to its clear-cut functionalities. It allows for easy marking of features and releases, smooth task management for developers, and straightforward addition of blockers. The intuitive UI contributes to a more productive workflow.

Cons

While the layout of buttons and links makes sense, the UI feels outdated in terms of design.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

B

Bryce

Computer Software, 500+ employees

More than a year

5.0
October 2020

Great for Scrum

Pros

Pivotal Tracker excels in following the Scrum approach to software development. Assuming familiarity with Scrum, creating backlogs, grooming user stories, and sprint analysis are all fantastic features.

Cons

It is heavily focused on Scrum, which did not align with our diverse agile practices. We switched to Trello because of this limitation.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

T

Tigran

Information Technology and Services, 11-50 employees

More than a year

5.0
March 2020

Pivotal Tracker Review

Pros

Among the agile management tools I've used, Pivotal is one of the simplest. Its straightforward flow, including Icebox, current iteration, and done states, is easy to navigate. Integrations with GitHub and Slack make it ideal for small projects and startups.

Cons

After using it for four years, a few cons stand out. There is no notification when updating story descriptions; you have to tag someone to notify them. The mobile app runs sluggishly on older iOS versions and crashes at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Damian

Internet, 500+ employees

Less than 6 months

3.0
March 2020

Subpar Management Software

Pros

It stands out as an agile-focused project management tool, featuring Kanban boards and comprehensive analytics.

Cons

The workflow and usability did not sit well with me; it felt clunky and hard to navigate. After two weeks, we opted for a different software.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

8

Functionality

8

C

Connie

Computer Software, 51-100 employees

More than a year

5.0
March 2020

Pivotal Tracker

Pros

This software enables us to create stories for specific tasks or projects, including integration with Fresh Desk tickets. The ability to add tasks for each story streamlines management and allows for easy tracking, saving significant time for our team.

Cons

I have no complaints. Whenever we faced issues or needed new features, the team was very responsive and accommodating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

V

Varun

Logistics and Supply Chain, 11-50 employees

More than a year

4.0
January 2020

Good Product that can be Great

Pros

Pivotal Tracker comes with preset rules and branches, utilizing Sprint-related terminologies. Its clean UI provides a clear overview of tasks and their assignees.

Cons

Managing tracker cards' states is quite challenging and requires a steep learning curve.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

V

Vedarth

Computer Software, 51-100 employees

Less than 6 months

5.0
December 2019

Your teams needs to learn and accommodate the software

Pros

It is highly reliable, with well-thought-out features, making it suitable for small teams without prior project management knowledge.

Cons

Pivotal feels rigid, it expects teams to conform to its structure rather than adapting to their workflow.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

6

Functionality

4

M

Mehak

Computer Software, 500+ employees

More than a year

5.0
December 2019

Most eligible tracker tool for an agile software development team.

Pros

The structured approach of Pivotal Tracker aids in managing and tracking agile development cycles effectively. The feature to estimate and track work through stories, along with velocity calculation for sprints, is particularly valuable.

Cons

It is too tailored for agile development, leaving little room for customization, which means paying for features we don't need.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

3.0
December 2019

Good at making lists

Pros

Pivotal Tracker facilitates seamless collaboration for off-site team members, providing a visual representation of assigned tasks and their status updates.

Cons

It lacks reminders for task completion, which would be helpful. I wish there were alerts for overdue tasks.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

A

Anonymous

Not Specified, 11-50 employees

More than a year

4.0
November 2019

A simple software development management tracker

Pros

Pivotal Tracker offers simplicity along with Markdown formatting support, fostering a smooth software development flow.

Cons

Sometimes it feels too simplistic; the layout can feel cluttered, and organizing work into projects is awkward.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

R

Rachel

Computer Software, 51-100 employees

Less than 6 months

5.0
November 2019

Great product

Pros

I found Pivotal Tracker to be exceptionally easy-to-use, with a plethora of features that simplify tracking tasks.

Cons

More app capabilities would be great, but some users might find it challenging to learn.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

6

Functionality

10

M

Maria

Internet, 101-500 employees

Less than 6 months

2.0
October 2019

Potential, but difficult to navigate

Pros

I appreciated the consolidated view of different project boards within Pivotal Tracker, making it effortless to manage tasks across various platforms and ticket types.

Cons

Navigating can be a challenge, especially with a lot of items added to each panel.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

6

Functionality

6

R

Rus

Financial Services, 11-50 employees

More than a year

4.0
October 2019

Decent Project Management Tool

Pros

Their intuitive interface eliminates the need for extensive training, making it easy for anyone to use.

Cons

Its functionality is slightly limited compared to its competitors.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
September 2019

Great tool for agile teams

Pros

The simplicity of Pivotal Tracker keeps our team focused, thanks to its straightforward interface and easy ticket prioritization and updates.

Cons

While it is on par with other agile tools, Pivotal Tracker lacks some features compared to JIRA.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

More than a year

3.0
September 2019

Agile - The Meh Parts

Pros

The UI of Pivotal Tracker is responsive and efficient, with convenient story templates and useful options for code and QA reviews.

Cons

This software seems designed to enforce strict Agile practices, which can be frustrating. It caters more to managers than developers and does not effectively track work progress.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

A

Abhinav

Computer Software, 500+ employees

Less than a year

4.0
August 2019

Best available tracker for small teams and startups.

Pros

It is remarkably simple and user-friendly, offering smooth task transitions and a clear layout for viewing tasks.

Cons

Its lack of customization makes it less suitable for complex flows and large teams, leading to cluttered views.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Brian

Information Technology and Services, 11-50 employees

More than a year

5.0
June 2019

Bugs be gone

Pros

This software serves as an excellent software for our QA/Support/Dev teams, facilitating workflow creation and centralized bug tracking.

Cons

Overall, we did not face many issues; it served its purpose well. Most issues stemmed from our own mistakes, like leaving old items in or adding duplicates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10