Simpro Reviews

Pros

The support provided is exceptional and once users become familiar with the software it becomes easy to navigate and utilize its features effectively.

Cons

During the setup process it is essential to have a good understanding of what you are doing as certain aspects can be challenging to change once implemented.

Pros

Simpro Enterprise offers comprehensive features and integrates easily with accounting packages. However it requires substantial setup effort.

Cons

The mobile app could benefit from more features such as the ability to view customers and sites without completing onsite jobs and enhanced access to custom fields and site notes.

Pros

I appreciate the quoting functionality that allows me to convert estimates directly into scheduled jobs which organizes our workflow and reduces duplication.

Cons

My very first concern and the principal motive behind our migration was to process ACH and credit card payments on recurring invoices and although I was repeatedly assured that the platform could handle this throughout onboarding no one actually explained the steps required to enable it, after being bounced around support I was eventually told the issue stemmed from a configuration on Square's side. Eventually I managed to reach a live representative at Square who told me plainly that they will only accept ACH for invoices that are created in Square itself, not for invoices generated in sim PRO which means all the workarounds I pursued were futile. I have now invested countless hours and significant funds chasing a capability that I was led to believe existed and that experience feels like being misled.

Pros

While I acknowledge several strong capabilities in this product and it appears excellent in theory, there are a handful of functionalities that particularly appeal to me: inventory control and asset tracking being foremost, alongside suitability for managing large-scale projects and its integration options.

Cons

In my experience the mobile synchronization is a constant headache because the application fails to refresh itself automatically so whenever changes occur I end up having to instruct every member of my team to manually update their apps which is both time-consuming and impractical for distributed crews. Secondly, the cost factor cannot be understated, be prepared for implementation fees that easily run into the thousands and I personally found the budgetary shock to be significant relative to expectations. I also come across an unhelpful corporate tone from several staff members, who often came across with a smug, 'I'm right, you're wrong' attitude that made collaborative troubleshooting unpleasant. The timesheet module which they promote with start/stop timers, proved unreliable in practice for me because the timers overlap and corrupt the recorded hours so that the resultant timesheet is inaccurate and effectively unusable and getting the technical support team to invest the required time to diagnose and resolve the problem was an exercise in frustration, as they quickly shifted blame onto me rather than working through the issue. Finally, many of the advanced features I was excited about do not run smoothly in day-to-day use so I wound up needing a dedicated person in the office to constantly monitor and manage the system just to keep operations from breaking down.

Pros

As a service-focused business owner, I find this tool very useful for tracking quotes all the way through to the project phase and managing invoicing because it centralises client proposals and billing in one place.

Cons

I ultimately had to stop using the product since it does not offer minute-to-minute time tracking and that absence meant it couldn't meet our need to capture highly granular work logs.

Pros

I found the salesperson to be delightful and she genuinely did everything she was able to do to assist me.

Cons

From the outset Simpro deceived and misrepresented their offering to secure my business and despite cancelling I am being denied a refund for the amount I paid, consequently I have now instructed my solicitor to handle the matter.

Pros

the application is very strong when it comes to generating, organizing and billing jobs for my everyday clients and most parts of the desktop version are simple to operate and understand although getting everything set up initially is somewhat of an undertaking, once the system is configured and running it performs reliably and I appreciate that it makes it unlikely that a job would disappear the way a paper trail can be misplaced.

Cons

I think the mobile platform is atrocious, suffering from frequent crashes and persistent synchronization failures and as both a field technician and part of management I often experience days where the app either fails to sync so none of my daily records are saved or it simply crashes and refuses to let me log in when I need it most, I have to repeatedly reset the application's database on my phone just to get it to sign in and try to sync, a process so unreliable that some days paper records would actually be quicker and more effective. To make matters worse, the Android client has not received an update since April 2019 (around eighteen months at the time), it languishes with an average rating of roughly 1.6 stars across about 368 reviews and from my point of view this pattern shows the company places very little priority on supporting its field-facing components.

Pros

From my experience Simpro is a powerful platform that integrates exceptionally well with the various financial systems we rely on and I find that it enables all departments across our organization to collaborate together smoothly.

Cons

Within our accounting module I've noticed that some credit transactions and refund entries are transmitted incorrectly causing them to be applied improperly.

Pros

While overall simple I find the system simple to use and the reporting features are sufficiently powerful and effective for the purposes I need them for.

Cons

However there are still a few lingering quirks that my team and I are working through as we continue to integrate and adapt the software to our workflows.

Pros

For our operations we've found it significantly simplifies the coordination of service calls and technicians, managing scheduling and oversight so much that daily management has become markedly less burdensome.

Cons

So far in our experience we haven't come across any features or issues that we dislike and nothing has surfaced that gives us cause for complaint.

Pros

I've valued the extensive support our team received during the rollout of simPRO and because many colleagues in my office are visual learners, I find the availability of on-site, hands-on training exceptionally beneficial which has made the transition smoother for those who prefer learning by watching and doing.

Cons

We found it challenging to migrate our legacy system into simPRO because the old programs were DOS-based, creating compatibility obstacles and complicating the integration process. Fortunately, the team provided considerable guidance on the most effective ways to transfer and enter our existing data into the new system which eased the workload considerably.

Pros

I'm genuinely impressed by their customer service since there are so many different channels to reach a real person and I consistently receive quick, helpful responses no matter which method I choose.

Cons

From my experience a few elements of the platform create operational hurdles for pool companies trying to run their day-to-day activities although those same constraints have compelled me to think more creatively about workflows and ultimately adapt my company's structure.

Pros

While I don't need a steep learning curve I find it remarkably simple to operate yet packed with functionality that consistently simplifies my tasks and organizes getting work done again

Cons

My primary reservation concerns the cost since I feel it is higher than many alternatives on the market but in my experience the value and quality justify the expense because you truly receive what you pay for.

Pros

I find simPro handles everything from start to finish: it manages both sales/project and service job workflows, allows technicians to add type-specific notes remotely, tracks clock-ins and clock-outs and feeds directly into billing while helping me manage accounts receivable.

Cons

In my experience some of the reporting outputs lack clear explanations and appear to have been insufficiently designed or considered which can make analysis and decision-making more difficult.

Pros

We were able to consolidate all of our leads, projects and service requests within a single platform which allowed us to associate every kind of job with the system for precise and reliable billing.

Cons

I find that the reporting capabilities fall short in certain areas particularly when it comes to collecting the information that field technicians record and integrating it into comprehensive material reports.

Pros

What I appreciate most is that every detail for each position is gathered into a single, easy-to-read location which makes reviewing openings simple and efficient.

Cons

Genuinely cannot identify anything about the application that bothers me or leaves me dissatisfied and I appreciate that it continues to evolve with regular improvements.

Pros

Ever since we adopted Simpro, our operational workflows have become markedly more organized which has significantly simplified maintaining checks and balances and has improved how we communicate with our customers.

Cons

I constantly need to stay vigilant to ensure that every single configuration is correctly set up and despite our efforts we've come across recurring problems when it comes to organizing and managing contacts.

Pros

I've come to rely on the job scheduling workflow because it significantly simplifies and accelerates our operational processes making day-to-day coordination much more efficient.

Cons

We would benefit from being able to customize a larger portion of the default settings so the platform could be adapted to our company's unique workflows and remove the need for frequent manual workarounds.

Pros

I appreciate that this product is purpose-built for the Australian and New Zealand construction industry since it speaks our terminology and is designed to comply with local legislation and I also value the fact that its very structured, process-driven approach enforces correct practices and helps ensure that tasks are completed properly across teams.

Cons

Overall I think it's very good but because you must adopt their way of working it has required some change management on my part to bring the team along and integrate the new processes smoothly.

Pros

Once I grasped the workflow the software became fairly simple to operate and getting the system up and running for the first time was surprisingly simple which made initial adoption painless also customer support has been reliable and responsive and I find the quoting module exceptionally easy to use and very efficient.

Cons

I find that this product offers more advantages than drawbacks, yet several of the limitations are significant for me in my role as a commercial HVAC mechanical contractor. While the office side administration functions well and meets our needs, the field side, specifically the technician work orders (referred to as job cards in SimPRO), represents one of the biggest frustrations we contend with as a commercial HVAC service company. The fundamental issue is that Simpro will not let us produce a single consolidated service ticket to present to the customer that contains the technicians' narrative of the work performed, the names of the techs on site and the aggregate hours and instead if two technicians are engaged in an extended task such as tearing down a centrifugal chiller for a two-week period the system generates a separate service write-up bearing the same job number for each technician for every day they worked.