Slack Software Reviews

“Happy with the billing policies”

Pros

It has become the hub for how we stay connected with clients, our team and ongoing projects. We rely on direct messages constantly, keep separate channels for each client to keep communication organized and use the huddle feature more than five times a day. It's very user-friendly and we've also been happy with how their billing policies work.

Cons

I'd really like to see more built-in reminder functionality. The current reminder option is helpful when I ask to be reminded about something but having rule-based reminders would make it even better. It would also be useful to set up automations like automatically @mentioning a specific person whenever a message is posted in a certain channel.

“Ability to limit permissions”

Pros

Keeping conversations organized in a server is really simple and communicating with the team feels efficient. I also appreciate the ability to limit permissions for certain people in specific channels which helps keep the right discussions in the right places.

Cons

There isn't a way to reply directly to a specific message unless you start a thread.

“User-friendly design and helpful status”

Pros

Using it feels very natural and simple. The interface makes sense and the buttons work exactly the way you expect, whether that's swiping to reply, attaching files or handling other quick actions. The status feature is especially useful. My team relies on it all the time to see who's out of the office, in a meeting, busy or sick. It's also really helpful that Slack connects with Calendar and can update your status automatically based on your schedule. On top of that, I enjoy the design, it has a cheerful look to it and that actually matters when you're using it every single day.

Cons

mobile app doesn't always notify me when new messages come in and I've already confirmed it's not caused by my device settings. I'm also not a fan of how many steps it takes to find someone in my organization if I don't already have an active DM with them. You have to open search, go to browse people and then search again and I can never remember the process. Typing a person's name into the regular search bar doesn't help either since it only searches messages and files, not people.

“Huddles changed the way we communicate”

Pros

Adding huddles completely changed the way our team communicates. I'd still love to see screen sharing and on-screen drawing included as part of that experience.

Cons

it doesn't have enough certifications for companies that handle sensitive data such as those in the medical industry.

“Wonderful message editing feature”

Pros

Very user-friendly overall, works really well on mobile and the message editing feature is especially useful.

Cons

At times, it feels a bit more feature-heavy than necessary.

“Always delivers”

Pros

Right from day one, this product has delivered for us and now we rely on it across the entire business. We use it for team collaboration, quick huddles, department-wide announcements and even casual water-cooler conversations. It's been an ideal fit for our global team.

Cons

I honestly don't have any complaints to mention. The software has been working really well for us.

“Realtime notifications ”

Pros

I use slack all the time instead of emails to get rapid responses from the clients. Rapid responses are really appreciated in the accounting world.

Cons

Switching from one business to the other is somewhat confusing.

“Superb file-sharing feature”

Pros

Working with teammates across different cities and time zones feels much more connected thanks to the real-time communication. The file-sharing feature also makes collaboration with certain coworkers a lot simpler and helps our departments stay efficient without digging through email inboxes to find the files we need.

Cons

Huddles confuses me. A teammate invited me into one but I don't think I had everything set up correctly for whatever it was supposed to do.

“Loads quickly”

Pros

It keeps our team connected with real-time communication and collaboration. It comes with a lot of really useful features and everything loads quickly without any hassle.

Cons

The Huddles and calling feature could definitely be better since it doesn't always work that well. Aside from that, it's been an excellent fit for our team.

“Grows on you”

Pros

Slack ended up being one of those tools I didn't think much of at first but once I started using it properly, I really saw how valuable it is. In a SaaS company with a work-from-home setup, it honestly feels essential. Communication is simple and hassle-free, no need to rely on email all the time, just message people and move work along. My favorite feature is Huddle for quick two-way audio conversations. It's also pretty simple to use overall. I also really appreciate the status feature for showing availability. If I step away for lunch or I'm AFK, I can update my status so anyone trying to reach me knows what's going on. It sounds minor but when you work remotely, that kind of visibility helps a lot. Another big plus is that messages stay saved, even from a long time ago or from former team members which makes it useful for looking things up later. The number of integrations available is another reason it stands out. On top of work, our team also uses it for little things like daily trivia which gives us a fun virtual space to connect. I've also gotten the chance to meet a lot of people through different IT communities there and the quality of networking has been really impressive.

Cons

As much as I enjoy using Slack, there are still a few areas where it could be better. Even though Huddle is one of my favorite features some of my teammates have had trouble connecting to it and that can definitely be frustrating. There are also helpful features like reminders and various commands for managing tasks and communication but I wish there had been some kind of tutorial or built-in guidance to help learn those earlier. One thing I'd personally love is the option to share memes more freely. I understand it's a professional platform but sometimes that kind of thing actually helps communication. It would also be nice to have the ability to delete a message within a short time after posting it, maybe within five minutes, instead of only being able to edit it.

“No errors!!”

Pros

After using this application for more than six months, I can honestly say it has been very useful in my day-to-day work. Whenever there's an error or bug, I can message my colleagues right away through it and usually get a quick response.

Cons

At this point, I really haven't come across any downsides with this application. As a software developer, I've been able to use it without any problems.

“Search that saves time”

Pros

It really shines when it comes to search. It's very convenient to pull up any information that's been shared there and finding past messages or details is quick and simple.

Cons

It's an excellent collaboration tool overall but once we hit the limits of the free plan, it became clear that keeping it long term would be too costly for us.

“Friendly team communication”

Pros

Getting used to this app was quick because the interface is very user-friendly. It has also done a really good job of keeping me and my coworkers connected especially since some of us work remotely and still need to support each other throughout the day.

Cons

None at this point, I've only had a positive experience using this app.

“Channels are my favorite part”

Pros

Channels are easily my favorite part of this app. Switching between them feels a bit like changing TV channels and that makes community management much more convenient. It also connects really well with lots of other products so file sharing and collaboration are very efficient especially with Google Drive. Another feature I really appreciate is being able to edit a message after sending it if there's a typo which is super helpful.

Cons

app doesn't seem to have strong antivirus or malware detection built in or if it does some malware still manages to get past it. The customization also feels limited because there are only a few themes available and just having light and dark mode doesn't create a very rich experience. Some users would probably enjoy subtle shades or artistic backgrounds to make working in it feel more refreshing but that option is missing. On top of that, the interface can feel like a maze for new users and it's not very user-friendly at first glance compared with some other apps I've used.

“Go to tool for messaging”

Pros

It has been my go-to tool for staying in touch with teammates because it's one of the quickest ways to communicate and share important information or files when something urgent comes up.

Cons

Calling features and scheduling meetings felt costly.

“Keeps workforce connected”

Pros

Keeping in touch with anyone across the workforce only takes a few clicks. The instant messaging and calling features make communication and collaboration much faster, without losing time to long email threads or in-person meetings. I also really appreciate the dedicated channels since they help keep conversations centered on specific work-related topics.

Cons

Status messages don't support emojis which would be a nice touch.

“Effective threads”

Pros

Team collaboration and communication are the biggest strengths here. The topic-based groups and categories work really well for separating content by priority which keeps things organized. Discussions inside the threads are also very effective and make it easier for everyone to stay on the same page.

Cons

Adding a few more video calling features would make it even more appealing.

“Friendly UI/UX”

Pros

It has been very reliable overall and the UI/UX feels polished and user-friendly. It also comes with a wide range of features that make communication and collaboration much better.

Cons

Occasional outages can interrupt the normal workflow and cause some disruption.

“No guidance needed”

Pros

Getting started with this product was incredibly simple. The interface is very user-friendly and it was simple to set up and begin using right away without needing any guidance.

Cons

Up to this point, I haven't come across any drawbacks or downsides with this software.

“Flexible notification settings”

Pros

Being able to join multiple groups is really useful and the notification settings let me choose exactly what I want to be alerted about. The pinned posts in each group make it much easier to get back to important information without digging around. Finding chats with company team members through the search bar is also very convenient and the reaction emojis add a nice touch to everyday communication.

Cons

There was a bit of a learning curve when I was first introduced to the platform but my community manager shared a very thorough intro video so it ended up not being too hard to figure out and use.