Slack Software Reviews
Total 117 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars24%
3
Stars3%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Angel
Computer Software, 11-50 employees
Less than a year
“A very useful tool for collaboration in a n organization.
Pros
The standout feature of Slack for me is its seamless file, image, and content sharing capabilities among team members. It streamlines collaboration and allows for effortless file management and editing.
Cons
There are some limitations regarding data retention, and the associated costs can be a concern.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Liliane
Mechanical or Industrial Engineering, 11-50 employees
“My experience with Slack
Pros
Slack is my go-to for seamless communication with both my team and customers. Its user-friendly interface, coupled with conversation history, makes interactions efficient and enjoyable.
Cons
conversations in the mobile app encounter bugs, and messages may arrive late if the connection is poor. However, apart from these issues, I believe Slack is well-executed.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Nuno
Computer Software, 500+ employees
More than a year
“My first choice for company communications
Pros
What truly drives my enthusiasm for Slack is its extensive range of customization plugins and integrations. These third-party plugins expand the application's functionality exponentially, allowing for diverse communication methods that enrich our team interactions.
Cons
the synchronization between devices is not perfect, I have received notifications on my phone while checking messages on my PC.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 11-50 employees
More than a year
“My most used tool
Pros
My day revolves around Slack for chats, meeting notes, knowledge sharing, and calls. I admire companies that embrace Slack, as it signifies a modern approach to communication.
Cons
I often find myself caught off guard by major changes in Slack. It would be beneficial if they provided advance notice, along with a clear way to preview upcoming changes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michel
Computer & Network Security, 1-10 employees
Less Than 6 months
“Reviews slack
Pros
Consolidating all communications in one place, Slack streamlines collaboration for teams.
Cons
It can be cumbersome to read entire threads to find specific information.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ingmar
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
“Nice and quick comms within the company floors
Pros
Slack provides essential options for internal communications, ensuring accessibility and updates throughout the day.
Cons
Simplifying the setup process, perhaps by offering basic and extended daily use options, could make Slack more user-friendly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Mat
Information Technology and Services, 1-10 employees
More than a year
“An all encompassing communication tool
Pros
Slack excels in informal communication and efficient file sharing, with added video conferencing capabilities further enhancing its utility.
Cons
The pricing seems a bit high for the services provided, especially considering overlaps with other services like Google Workspace.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sanjay
Information Services, 51-100 employees
Less Than 6 months
“user Experience
Pros
Slack facilitates real-time communication among teams, improving collaboration and productivity. From software development discussions to file sharing, Slack serves as a centralized hub. Its integration with various products and services streamlines workflow management.
Cons
When sending messages in channels, it is difficult to know if they have been seen or not, which can be frustrating when awaiting replies. Having options to confirm message views would be incredibly helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joshua
Architecture & Planning, 1-10 employees
Less than a year
“The almight community platform.
Pros
Their community aspect facilitates connection, information sharing, and mutual support among users.
Cons
There is nothing significant to mention; Slack fulfills all my needs without exception.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Yeswanth
Information Services, 101-500 employees
Less Than 6 months
“The Communication tool that changed my work life
Pros
Encouraging teams to utilize Slack less frequently for communication via email and other channels can enhance productivity. The platform's channels, threads, and file-sharing tools simplify collaboration, while fostering a sense of community among team members.
Cons
As a Slack user, I find that customization options for notifications are quite limited, leading to an overflow of information also the search function is not always accurate, making it challenging to locate specific information, especially outdated files and messages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mayank
Computer Software, 51-100 employees
“Good and nice features
Pros
From live chats to group conversations, Slack offers diverse communication options.
Cons
The separate thread for replying can be confusing for some users.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jennifer
Computer Software, 11-50 employees
More than a year
“An Awesome Internal Communication Tool at Work!!
Pros
Since discovering Slack two years ago, it has become an essential tool for internal company communication. Its customizable notification settings and message editing feature enhance efficiency, while the shift from email to Slack messages ensures rapid responses.
Cons
While I like almost everything about Slack, sometimes I miss replies buried within long message threads. It is necessary to double-check for bolded "reply" indicators.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thien
Education Management, 500+ employees
More than a year
“A team communication platform that is actually fun to use
Pros
Slack's visually appealing interface sets it apart from other team communication platforms, with organized channels and fast search capabilities enhancing user experience.
Cons
Finding the right balance with Slack notifications can be challenging. It seems to be either inundated with too many notifications or receiving none at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not Specified, 1-10 employees
More than a year
“Team slack
Pros
Their ability to unite internal and external teams across different locations and time zones makes it invaluable for freelancers and businesses alike.
Cons
Despite the limited storage provided unless you subscribe, I do not have many complaints about Slack.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 11-50 employees
Less than a year
“The best platform for team members to connect, discuss and post
Pros
I am particularly impressed by Slack's flexibility in allowing theme changes for the entire app. Its array of features, including group and individual messaging options and threaded conversation replies, enhance communication efficiency.
Cons
I mainly use Slack on my MacBook. However, on my Android device (OPPO A3S), I can not even install Slack from the Play Store. I know it is an older phone, but I expected at least to install the app, even if I might not be able to access all the features. :(
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anthony
Hospitality, 51-100 employees
More than a year
“Overall great but can be overwhelming
Pros
Implementing Slack for internal communication is straightforward and effective.
Cons
Having too many channels can be an internal problem, making it difficult to find older messages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Grant
Information Technology and Services, 101-500 employees
More than a year
“Best of breed collaboration tool & internal knowledge base.
Pros
it is easy to use their intuitive UI, and reliable performance make it stand out, requiring minimal training.
Cons
As the number of channels grows, notifications can become overwhelming, and it is easy to lose track of threads in busy channels.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charles
Education Management, 1-10 employees
Less than a year
“Cannot compete with Microsoft Teams!
Pros
Quick communication with the team is made possible through Slack.
Cons
Unlike Teams, Slack is not bundled with MS Office, which may be a downside for some users.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nabil
Education Management, 51-100 employees
“My experience about slack
Pros
My experience with Slack has been nothing short of excellent, characterized by ease of use and rich content.
Cons
I have not encountered anything negative about the app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“Awesome Business Communication Tool!
Pros
I like several aspects of Slack: effortless messaging, the helpful huddle feature for goal alignment, customizable notifications, user-friendly interface, dark theme for eye comfort, versatile media attachments, private channel creation, message scheduling, and its role in fostering camaraderie among colleagues.
Cons
The pricing is a bit steep, and there are several areas for improvement: better huddle and video conferencing capabilities, more frequent updates and new features, smoother emoji selection process, and improved display picture functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10