Total 117 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

24%

3

Stars

3%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Angel

Computer Software, 11-50 employees

Less than a year

4.0
September 2023

A very useful tool for collaboration in a n organization.

Pros

The standout feature of Slack for me is its seamless file, image, and content sharing capabilities among team members. It streamlines collaboration and allows for effortless file management and editing.

Cons

There are some limitations regarding data retention, and the associated costs can be a concern.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

L

Liliane

Mechanical or Industrial Engineering, 11-50 employees

5.0
September 2023

My experience with Slack

Pros

Slack is my go-to for seamless communication with both my team and customers. Its user-friendly interface, coupled with conversation history, makes interactions efficient and enjoyable.

Cons

conversations in the mobile app encounter bugs, and messages may arrive late if the connection is poor. However, apart from these issues, I believe Slack is well-executed.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

N

Nuno

Computer Software, 500+ employees

More than a year

5.0
September 2023

My first choice for company communications

Pros

What truly drives my enthusiasm for Slack is its extensive range of customization plugins and integrations. These third-party plugins expand the application's functionality exponentially, allowing for diverse communication methods that enrich our team interactions.

Cons

the synchronization between devices is not perfect, I have received notifications on my phone while checking messages on my PC.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

5.0
September 2023

My most used tool

Pros

My day revolves around Slack for chats, meeting notes, knowledge sharing, and calls. I admire companies that embrace Slack, as it signifies a modern approach to communication.

Cons

I often find myself caught off guard by major changes in Slack. It would be beneficial if they provided advance notice, along with a clear way to preview upcoming changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michel

Computer & Network Security, 1-10 employees

Less Than 6 months

4.0
September 2023

Reviews slack

Pros

Consolidating all communications in one place, Slack streamlines collaboration for teams.

Cons

It can be cumbersome to read entire threads to find specific information.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

I

Ingmar

Electrical/Electronic Manufacturing, 11-50 employees

More than a year

5.0
September 2023

Nice and quick comms within the company floors

Pros

Slack provides essential options for internal communications, ensuring accessibility and updates throughout the day.

Cons

Simplifying the setup process, perhaps by offering basic and extended daily use options, could make Slack more user-friendly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

M

Mat

Information Technology and Services, 1-10 employees

More than a year

5.0
September 2023

An all encompassing communication tool

Pros

Slack excels in informal communication and efficient file sharing, with added video conferencing capabilities further enhancing its utility.

Cons

The pricing seems a bit high for the services provided, especially considering overlaps with other services like Google Workspace.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sanjay

Information Services, 51-100 employees

Less Than 6 months

5.0
September 2023

user Experience

Pros

Slack facilitates real-time communication among teams, improving collaboration and productivity. From software development discussions to file sharing, Slack serves as a centralized hub. Its integration with various products and services streamlines workflow management.

Cons

When sending messages in channels, it is difficult to know if they have been seen or not, which can be frustrating when awaiting replies. Having options to confirm message views would be incredibly helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joshua

Architecture & Planning, 1-10 employees

Less than a year

4.0
September 2023

The almight community platform.

Pros

Their community aspect facilitates connection, information sharing, and mutual support among users.

Cons

There is nothing significant to mention; Slack fulfills all my needs without exception.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

Y

Yeswanth

Information Services, 101-500 employees

Less Than 6 months

5.0
September 2023

The Communication tool that changed my work life

Pros

Encouraging teams to utilize Slack less frequently for communication via email and other channels can enhance productivity. The platform's channels, threads, and file-sharing tools simplify collaboration, while fostering a sense of community among team members.

Cons

As a Slack user, I find that customization options for notifications are quite limited, leading to an overflow of information also the search function is not always accurate, making it challenging to locate specific information, especially outdated files and messages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mayank

Computer Software, 51-100 employees

4.0
September 2023

Good and nice features

Pros

From live chats to group conversations, Slack offers diverse communication options.

Cons

The separate thread for replying can be confusing for some users.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Jennifer

Computer Software, 11-50 employees

More than a year

5.0
September 2023

An Awesome Internal Communication Tool at Work!!

Pros

Since discovering Slack two years ago, it has become an essential tool for internal company communication. Its customizable notification settings and message editing feature enhance efficiency, while the shift from email to Slack messages ensures rapid responses.

Cons

While I like almost everything about Slack, sometimes I miss replies buried within long message threads. It is necessary to double-check for bolded "reply" indicators.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Thien

Education Management, 500+ employees

More than a year

4.0
September 2023

A team communication platform that is actually fun to use

Pros

Slack's visually appealing interface sets it apart from other team communication platforms, with organized channels and fast search capabilities enhancing user experience.

Cons

Finding the right balance with Slack notifications can be challenging. It seems to be either inundated with too many notifications or receiving none at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
September 2023

Team slack

Pros

Their ability to unite internal and external teams across different locations and time zones makes it invaluable for freelancers and businesses alike.

Cons

Despite the limited storage provided unless you subscribe, I do not have many complaints about Slack.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than a year

5.0
September 2023

The best platform for team members to connect, discuss and post

Pros

I am particularly impressed by Slack's flexibility in allowing theme changes for the entire app. Its array of features, including group and individual messaging options and threaded conversation replies, enhance communication efficiency.

Cons

I mainly use Slack on my MacBook. However, on my Android device (OPPO A3S), I can not even install Slack from the Play Store. I know it is an older phone, but I expected at least to install the app, even if I might not be able to access all the features. :(

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anthony

Hospitality, 51-100 employees

More than a year

5.0
September 2023

Overall great but can be overwhelming

Pros

Implementing Slack for internal communication is straightforward and effective.

Cons

Having too many channels can be an internal problem, making it difficult to find older messages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Grant

Information Technology and Services, 101-500 employees

More than a year

5.0
September 2023

Best of breed collaboration tool & internal knowledge base.

Pros

it is easy to use their intuitive UI, and reliable performance make it stand out, requiring minimal training.

Cons

As the number of channels grows, notifications can become overwhelming, and it is easy to lose track of threads in busy channels.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Charles

Education Management, 1-10 employees

Less than a year

4.0
September 2023

Cannot compete with Microsoft Teams!

Pros

Quick communication with the team is made possible through Slack.

Cons

Unlike Teams, Slack is not bundled with MS Office, which may be a downside for some users.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

N

Nabil

Education Management, 51-100 employees

5.0
September 2023

My experience about slack

Pros

My experience with Slack has been nothing short of excellent, characterized by ease of use and rich content.

Cons

I have not encountered anything negative about the app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
September 2023

Awesome Business Communication Tool!

Pros

I like several aspects of Slack: effortless messaging, the helpful huddle feature for goal alignment, customizable notifications, user-friendly interface, dark theme for eye comfort, versatile media attachments, private channel creation, message scheduling, and its role in fostering camaraderie among colleagues.

Cons

The pricing is a bit steep, and there are several areas for improvement: better huddle and video conferencing capabilities, more frequent updates and new features, smoother emoji selection process, and improved display picture functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10