Vera Arezzo
Events Services, 11-50 employees
“Feels natural and simple”
Pros
Using it feels very natural, almost like chatting on a personal messaging app which makes it really simple to get started and communicate quickly.
Cons
the notification delivery system doesn't work as well as it should.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mohammed Mohammed
Insurance, 500+ employees
“Userfriendly nature”
Pros
Appreciate the simplicity. It works well across all my devices, lets me build bots and makes it possible to automate a lot of tasks. On top of that, it has been dependable overall which makes it even more useful for day-to-day communication.
Cons
Too costly especially for small project-based companies or nonprofits. I also wish it had been more practical for school use since the 90-day message history limit makes that harder.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mukesh Mahato
Information Technology and Services, 11-50 employees
“Offers public and private channels”
Pros
Excellent for collaborating with my team. The interface feels user-friendly and the messaging tools are very useful for day-to-day communication. It also offers both public and private channels which helps a lot when you need to limit access for certain conversations.
Cons
I wasn't a fan of the thread-based reply system and the calling features feel a bit limited.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Jacob Gorski
Media Production, 11-50 employees
“Allows me to message coworkers right away”
Pros
Working remotely, being able to message coworkers right away and jump into a video chat at a moment's notice has been really helpful.
Cons
The huddle pop-out in the web app can feel a bit complex when I've got a bunch of tabs and windows open. Screen sharing also sometimes won't work unless I end the huddle and start it again.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Patric Gallipoli
Higher Education, 51-100 employees
“Perfect for study groups”
Pros
It was an excellent way to stay in touch especially when working with a group. I mainly used it during grad school and it was ideal for coordinating study groups.
Cons
Being new to the platform, it felt a bit overwhelming and hard to navigate at first. Once I spent more time with it though, I picked it up quickly and it became much more manageable to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Kanchan Bishnoi
Electrical/Electronic Manufacturing, 11-50 employees
“effective and efficient communication tool”
Pros
Has been a really effective and efficient communication tool for me and it connects well with other platforms. It's also very versatile for communication and the interface feels user-friendly and simple to use.
Cons
Since I started using it, I honestly haven't run into any issues with the platform because the user-friendly interface makes it simple to move around the app and find what I need.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jacob B
Events Services, 500+ employees
“Best choice for business chat”
Pros
This is the strongest intercompany chat tool on the market. That really feels undeniable.
Cons
It looks polished and is fairly simple to navigate but at times it feels almost too integrated. I do miss the simple simplicity Google Chat had even though Slack is clearly the better option for business. Even with those minor complaints, it's still the top choice for business use.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Kings Ede
Computer Software, 11-50 employees
“Nice integrations with Google Drive and Zoom”
Pros
Keeping up with teammates in real time feels very natural on Slack. Channels do a good job of keeping discussions organized and the integrations with tools like Google Drive and Zoom make collaboration feel connected and convenient.
Cons
Notifications can become a little overwhelming especially email alerts and even more so when you're in a lot of channels. That said, it's still manageable once you adjust the notification settings.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Destiny Collins
Broadcast Media, 1-10 employees
“Lets you create your own groups”
Pros
It lets you collaborate really well with people at work or in educational settings. It's also flexible enough to create your own groups for things like neighborhood watch or a PTA if you want to use it that way.
Cons
At times, moving between channels can feel a little confusing. The way the side panel displays all your channels can also seem somewhat cluttered.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Alon Chaplizki
Computer Networking, 1-10 employees
“solid tool for online messaging”
Pros
This tool has been a really solid tool for online messaging especially for our SOC alert communications. We use it from both mobile phones and PCs and it works well on either one.
Cons
I honestly don't have any complaints. It's a strong messaging platform for group conversations and it handles multiple users logging in without any issues.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Joshua Jevicks
Computer Software, 101-500 employees
“Clear navigation”
Pros
It is very simple to get around and creating helpful channels is simple. I can also organize and sort them in a way that makes everything much easier to locate.
Cons
The notification settings could be better. I'd really like to have more control and more options over the kinds of notifications I receive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Emilee Sears
Education Management, 11-50 employees
“Good team chat tool”
Pros
Throughout the day, it's a really convenient way to chat and stay in touch with my colleagues.
Cons
Some channel notifications don't consistently alert me unless I'm directly tagged which can cause me to miss updates.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Rhys Bowen-Morris
Information Technology and Services, 11-50 employees
“Wide range of plugins”
Pros
Messaging coworkers is really simple and setting up groups and channels makes team communication much better organized. We also receive updates from the website backend through it and the wide range of plugins is a big plus. One feature I rely on is the Google Calendar integration which automatically sets my status to busy whenever I'm in a meeting.
Cons
Every now and then, there's a glitch where I don't appear online or the app doesn't seem to connect properly so I have to restart it. It's frustrating because I don't always notice right away and can end up missing messages.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Miguel Del Mundo
Marketing and Advertising, 11-50 employees
“Canvas features are a nice addition”
Pros
feels very user-friendly and the new Canvas features have been a really nice addition. It's also helpful that it connects with tools like Google Drive and similar integrations.
Cons
I don't have any real complaints. It's been a very dependable communication platform. If I had to point out one thing, I'd say more skin customization would be nice, like being able to upload your own image or personalize the look further.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
John Haynes
Computer Software, 51-100 employees
“Offers useful extra features”
Pros
It has been very simple to use and the interface is clean. It does exactly what I need it to do, while also offering useful extras like huddles and video calls. Being able to mute notifications when I need to concentrate is also a big plus.
Cons
When I restart the app, it asks me to update even though I already seem to be on the latest version. That said, it may be related to internal settings or controls.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Mahendra Shukla
Pharmaceuticals, 500+ employees
“Internal communication made efficient”
Pros
Makes internal communication more efficient and effective. It's one of the best apps I use to stay in touch with my team.
Cons
At times it doesn't work exactly the way I expect but it hasn't been a major problem.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Shardul Ingale
Education Management, 500+ employees
“Lets users create multiple channels”
Pros
Being able to stay connected with my team and clients is the part I appreciate most. It makes communication much simpler and more effective especially with the option to create multiple channels and invite others into the conversation.
Cons
I don't have any negative feedback about it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
saba beridze
Accounting, 500+ employees
“All-in-one team communication”
Pros
It does a nice job of keeping everything together in one place. On my last project, we had separate channels for feedback, support and even one just for jokes and memes which made communication feel organized and fun.
Cons
When I needed to look up an old message from a previous project, it was pretty difficult to find. I also feel like the overall settings are a bit confusing, at least for me.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
9
Functionality
7
Janet Jones
E-Learning, 51-100 employees
“Exceptional tool for remote work”
Pros
Slack has been wonderful to use. It's very user-friendly and makes it simple to stay connected with coworkers especially with team members who work remotely.
Cons
I honestly didn't run into any downsides. I really enjoyed using it and I never dealt with software problems, glitches or anything faulty.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Dawn Kararo
Recreational Facilities and Services, 11-50 employees
“Quick to learn”
Pros
Very simple to use and doesn't take much time to learn. It works especially well for group communication and makes staying connected with a team really convenient.
Cons
I can't think of any real drawbacks or anything I dislike about it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9