Total 2437 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

VA
Vera Arezzo

Events Services, 11-50 employees

5.0

“Feels natural and simple”

Pros

Using it feels very natural, almost like chatting on a personal messaging app which makes it really simple to get started and communicate quickly.

Cons

the notification delivery system doesn't work as well as it should.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MM
Mohammed Mohammed

Insurance, 500+ employees

5.0

“Userfriendly nature”

Pros

Appreciate the simplicity. It works well across all my devices, lets me build bots and makes it possible to automate a lot of tasks. On top of that, it has been dependable overall which makes it even more useful for day-to-day communication.

Cons

Too costly especially for small project-based companies or nonprofits. I also wish it had been more practical for school use since the 90-day message history limit makes that harder.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MM
Mukesh Mahato

Information Technology and Services, 11-50 employees

4.0

“Offers public and private channels”

Pros

Excellent for collaborating with my team. The interface feels user-friendly and the messaging tools are very useful for day-to-day communication. It also offers both public and private channels which helps a lot when you need to limit access for certain conversations.

Cons

I wasn't a fan of the thread-based reply system and the calling features feel a bit limited.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

JG
Jacob Gorski

Media Production, 11-50 employees

5.0

“Allows me to message coworkers right away”

Pros

Working remotely, being able to message coworkers right away and jump into a video chat at a moment's notice has been really helpful.

Cons

The huddle pop-out in the web app can feel a bit complex when I've got a bunch of tabs and windows open. Screen sharing also sometimes won't work unless I end the huddle and start it again.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

PG
Patric Gallipoli

Higher Education, 51-100 employees

5.0

“Perfect for study groups”

Pros

It was an excellent way to stay in touch especially when working with a group. I mainly used it during grad school and it was ideal for coordinating study groups.

Cons

Being new to the platform, it felt a bit overwhelming and hard to navigate at first. Once I spent more time with it though, I picked it up quickly and it became much more manageable to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

KB
Kanchan Bishnoi

Electrical/Electronic Manufacturing, 11-50 employees

5.0

“effective and efficient communication tool”

Pros

Has been a really effective and efficient communication tool for me and it connects well with other platforms. It's also very versatile for communication and the interface feels user-friendly and simple to use.

Cons

Since I started using it, I honestly haven't run into any issues with the platform because the user-friendly interface makes it simple to move around the app and find what I need.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JB
Jacob B

Events Services, 500+ employees

4.0

“Best choice for business chat”

Pros

This is the strongest intercompany chat tool on the market. That really feels undeniable.

Cons

It looks polished and is fairly simple to navigate but at times it feels almost too integrated. I do miss the simple simplicity Google Chat had even though Slack is clearly the better option for business. Even with those minor complaints, it's still the top choice for business use.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

KE
Kings Ede

Computer Software, 11-50 employees

5.0

“Nice integrations with Google Drive and Zoom”

Pros

Keeping up with teammates in real time feels very natural on Slack. Channels do a good job of keeping discussions organized and the integrations with tools like Google Drive and Zoom make collaboration feel connected and convenient.

Cons

Notifications can become a little overwhelming especially email alerts and even more so when you're in a lot of channels. That said, it's still manageable once you adjust the notification settings.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DC
Destiny Collins

Broadcast Media, 1-10 employees

5.0

“Lets you create your own groups”

Pros

It lets you collaborate really well with people at work or in educational settings. It's also flexible enough to create your own groups for things like neighborhood watch or a PTA if you want to use it that way.

Cons

At times, moving between channels can feel a little confusing. The way the side panel displays all your channels can also seem somewhat cluttered.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

AC
Alon Chaplizki

Computer Networking, 1-10 employees

5.0

“solid tool for online messaging”

Pros

This tool has been a really solid tool for online messaging especially for our SOC alert communications. We use it from both mobile phones and PCs and it works well on either one.

Cons

I honestly don't have any complaints. It's a strong messaging platform for group conversations and it handles multiple users logging in without any issues.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

JJ
Joshua Jevicks

Computer Software, 101-500 employees

5.0

“Clear navigation”

Pros

It is very simple to get around and creating helpful channels is simple. I can also organize and sort them in a way that makes everything much easier to locate.

Cons

The notification settings could be better. I'd really like to have more control and more options over the kinds of notifications I receive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ES
Emilee Sears

Education Management, 11-50 employees

5.0

“Good team chat tool”

Pros

Throughout the day, it's a really convenient way to chat and stay in touch with my colleagues.

Cons

Some channel notifications don't consistently alert me unless I'm directly tagged which can cause me to miss updates.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

RB
Rhys Bowen-Morris

Information Technology and Services, 11-50 employees

5.0

“Wide range of plugins”

Pros

Messaging coworkers is really simple and setting up groups and channels makes team communication much better organized. We also receive updates from the website backend through it and the wide range of plugins is a big plus. One feature I rely on is the Google Calendar integration which automatically sets my status to busy whenever I'm in a meeting.

Cons

Every now and then, there's a glitch where I don't appear online or the app doesn't seem to connect properly so I have to restart it. It's frustrating because I don't always notice right away and can end up missing messages.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

MDM
Miguel Del Mundo

Marketing and Advertising, 11-50 employees

5.0

“Canvas features are a nice addition”

Pros

feels very user-friendly and the new Canvas features have been a really nice addition. It's also helpful that it connects with tools like Google Drive and similar integrations.

Cons

I don't have any real complaints. It's been a very dependable communication platform. If I had to point out one thing, I'd say more skin customization would be nice, like being able to upload your own image or personalize the look further.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

JH
John Haynes

Computer Software, 51-100 employees

4.0

“Offers useful extra features”

Pros

It has been very simple to use and the interface is clean. It does exactly what I need it to do, while also offering useful extras like huddles and video calls. Being able to mute notifications when I need to concentrate is also a big plus.

Cons

When I restart the app, it asks me to update even though I already seem to be on the latest version. That said, it may be related to internal settings or controls.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9

MS
Mahendra Shukla

Pharmaceuticals, 500+ employees

5.0

“Internal communication made efficient”

Pros

Makes internal communication more efficient and effective. It's one of the best apps I use to stay in touch with my team.

Cons

At times it doesn't work exactly the way I expect but it hasn't been a major problem.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

SI
Shardul Ingale

Education Management, 500+ employees

5.0

“Lets users create multiple channels”

Pros

Being able to stay connected with my team and clients is the part I appreciate most. It makes communication much simpler and more effective especially with the option to create multiple channels and invite others into the conversation.

Cons

I don't have any negative feedback about it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

SB
saba beridze

Accounting, 500+ employees

4.0

“All-in-one team communication”

Pros

It does a nice job of keeping everything together in one place. On my last project, we had separate channels for feedback, support and even one just for jokes and memes which made communication feel organized and fun.

Cons

When I needed to look up an old message from a previous project, it was pretty difficult to find. I also feel like the overall settings are a bit confusing, at least for me.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

9

Functionality

7

JJ
Janet Jones

E-Learning, 51-100 employees

5.0

“Exceptional tool for remote work”

Pros

Slack has been wonderful to use. It's very user-friendly and makes it simple to stay connected with coworkers especially with team members who work remotely.

Cons

I honestly didn't run into any downsides. I really enjoyed using it and I never dealt with software problems, glitches or anything faulty.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

DK
Dawn Kararo

Recreational Facilities and Services, 11-50 employees

5.0

“Quick to learn”

Pros

Very simple to use and doesn't take much time to learn. It works especially well for group communication and makes staying connected with a team really convenient.

Cons

I can't think of any real drawbacks or anything I dislike about it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9