Total 2047 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RD

Rohit Dubey

Computer Hardware, 500+ employees

5.0
March 2025

Right choice for quick communication

Pros

it has been the best option for quick communication and staying connected with others without any hassle.

Cons

The notification sound isn't very pleasant and can get irritating after a while.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

PT

Pallavi Tripathi

Information Technology and Services, 500+ employees

4.0
March 2025

Helpful notification system

Pros

Right away, it feels simple to use. The channel setup and notification system do a good job of keeping the team organized and being available across multiple platforms makes it convenient to stay connected anytime.

Cons

It can start using a lot of system resources especially when many integrations are added. Also, the free plan only keeps 90 days of message history and that limit really should be longer.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

5

CC

Cyrus Christensen

Computer Software, 11-50 employees

5.0
March 2025

Perfect for exchanging files

Pros

This has been the best option for our team to stay in touch, exchange files and chat live with people visiting our website.

Cons

I honestly don't have any complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KD

Katharine Densmore

Higher Education, 11-50 employees

5.0
March 2025

Nostalgic chat with polished design

Pros

It gives me the best kind of AOL Instant Messenger nostalgia but built for today's workplace. Keeping up with coworkers across different timelines is really convenient and the interface feels very user-friendly to use. The overall look is clean and visually appealing and I especially enjoy how much detail you can add to your profile.

Cons

When I first tried setting up the app, account creation was a bit problematic and we ended up bouncing between the browser version and the app to get things working. Thankfully, whatever was causing it cleared up in under 24 hours. I'm still not completely sure whether the problem was with the platform itself or just something going on with our work computer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

SH

Saleem Harunani

Real Estate, 11-50 employees

5.0
March 2025

Ideal for internal communication

Pros

Slack has been the best tool I've used for internal communication. The interface is very user-friendly so getting around it is simple and both the video and audio quality stay consistently strong even when the internet connection is unreliable. It really helps make remote work much more manageable.

Cons

I honestly haven't run into any issues with it. It works well and has been reliable for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NM

Nina Malagi

Design, 11-50 employees

5.0
March 2025

Simple to onboard

Pros

It keeps our team connected whether we're on mobile or desktop so messages don't slip through the cracks. It works really well with other platforms and it's also been a reliable fallback for sharing files whenever our project management system goes down. On top of that, it's very user-friendly and makes onboarding new people pretty simple.

Cons

Notification control could be better. There aren't many options so if I need uninterrupted time to focus on a task but still want to hear from just my supervisor, that's hard to set up.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

MV

Mariana Vega

Marketing and Advertising, 1-10 employees

5.0
March 2025

Works really well for team collaboration

Pros

Having messaging, calls and video meetings all in one place makes it really convenient to use. It brings everything together in a way that works really well for team collaboration.

Cons

The free version feels more limited and the paid plan is definitely a better fit especially for larger teams.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

MA

Mario Anderson

Real Estate, 11-50 employees

4.0
March 2025

Syncs with a wide range of other software

Pros

It works well with a wide range of other software which makes it really useful for connecting different tools in one place.

Cons

A video walkthrough whenever a new feature is released would make updates much easier to understand.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

MW

Margaret Waggoner

Animation, 11-50 employees

4.0
March 2025

Feels natural to use

Pros

Getting around this program feels very natural and it's simple to use without much effort.

Cons

There really isn't much to complain about. The only thing worth noting is that there are other similar products available.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

TF

Theresa Farr

Marketing and Advertising, 500+ employees

5.0
March 2025

Sorted conversations

Pros

Quick back-and-forth with coworkers is one of the best parts of using it. Having multiple channels also helps keep conversations sorted and organized.

Cons

We've ended up with far too many channels and some teammates rely on Slack for absolutely everything. One time I asked a coworker to write up instructions for a new tool and instead of adding them to a shared Google Doc, she sent me around 15 screenshots with notes on them through Slack. I then had to copy and paste everything into a document myself so we'd have something usable for future reference.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

DT

Dave Toledo

Real Estate, 101-500 employees

4.0
March 2025

Keeps my team connected

Pros

With it, all 14 people on our team can stay connected almost instantly which makes day-to-day communication really quick and convenient.

Cons

Notifications still need some improvement since there are times when I end up missing an announcement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

9

MM

Madison Mulhall

Education Management, 11-50 employees

4.0
March 2025

Effective team communication

Pros

It's a simple and effective way to stay in touch with coworkers and company administrators and it works well for day-to-day communication.

Cons

When I first joined, the app seemed to message everyone in the company automatically which made my home screen feel cluttered and confusing.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

AR

Anilkumar Raj

Management Consulting, 11-50 employees

5.0
March 2025

One centralized solution with useful features

Pros

It brings together a wide range of features in one integrated place, including BIM, video conferencing, file sharing, team collaboration and support for remote work.

Cons

After using it for nearly eight years, I still haven't really come across any downside.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MR

Maxime Rouyre

Writing and Editing, 11-50 employees

5.0
March 2025

Its simplicity stands out

Pros

There's a real sense of simplicity when using it and being able to open different channels for calls and screen sharing makes collaboration very convenient.

Cons

The free version feels far too limited and basic, without enough meaningful benefits.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

7

KZ

Katelyn Zirkel

Non-Profit Organization Management, 11-50 employees

5.0
March 2025

Privacy-first team messaging

Pros

Using this as my primary way to message people has been really helpful especially when I don't want to hand out my personal phone number or rely on regular texting.

Cons

Now and then, a message wouldn't send properly. Usually, closing and restarting the app took care of it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LK

Lisa Kelleher

Education Management, 1-10 employees

5.0
March 2025

Brilliant communication tool

Pros

It has consistently been a really strong communication tool and the newer organization features are making it even more convenient and user-friendly to use.

Cons

There are no downsides to it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KL

Kylee Lillis

Non-Profit Organization Management, 11-50 employees

5.0
March 2025

useful features like bookmarks, reminders, file integration

Pros

Communication with coworkers feels smooth on Slack and it comes with really useful features like bookmarks, reminders, file integration and more.

Cons

At times, it doesn't do the best job of notifying me when a new message comes in.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AG

Arvind Ganapathi

Financial Services, 51-100 employees

5.0
March 2025

Top-notch security

Pros

Keeping in touch with coworkers is really convenient here and the security gives a lot of confidence. The interface also feels a lot like Discord so moving over and getting comfortable with it didn't take much effort.

Cons

Channel organization gets annoying especially when there are several channels covering similar topics. It can become harder than it should be to keep everything sorted.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AS

Ajay Singh

Information Technology and Services, 101-500 employees

5.0
March 2025

Smooth chatting and calling feature

Pros

It has been a much more effective way to communicate within our organization. Chatting is smooth and the calling feature with screen sharing is especially impressive.

Cons

I honestly haven't come across any drawbacks while using it over the past two years.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

RS

Ruby Sumale

Internet, 1-10 employees

5.0
March 2025

Feature-rich free plan

Pros

Even on the free plan, there are a lot of features available so it covers quite a bit without needing to pay.

Cons

No complaints from my side. The only limitation would be if you need more advanced options like unlimited message history since that comes with the paid plan.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10