Anonymous
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees
More than a year
“Slack honest review”
Pros
Whether free or paid, Slack offers exceptional value, catering to various team needs effectively.
Cons
The video quality in Slack could be improved. At work, we prefer using Zoom for both internal and external meetings due to its superior video quality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Faye
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
Less than a year
“Slack Review”
Pros
Their user-friendly interface and versatility make it a standout choice. Its ease of setup ensures swift adoption by all team members, while the abundance of integrated apps enhances its utility for various purposes from messaging and calls to casual interactions and team celebrations.
Cons
Sometimes, others hesitate to send a message when they see that you're in a call or huddle also it is frustrating that I can not access old conversations in the channel, so I have to remember to download and screenshot files and instructions for future reference.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees
Less than a year
“Great tool for communicating with a remote team”
Pros
it simplifies real-time communication and file sharing, particularly for remote teams.
Cons
Navigating Slack can be challenging at times, especially for users who do not utilize all its functions to their full capacity.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
Sylvia
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees
Less than a year
“Great Platform for Internal Communication”
Pros
Their versatility, user-friendly design, quick notifications, and suitability for official communication set it apart from regular phone apps.
Cons
Too many email notifications from Slack can be bothersome, especially since they duplicate what is already accessible within the app. Additionally, the mobile app feels congested compared to desktop access.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna Victoria
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees
More than a year
“Slack is the best!”
Pros
Creating channels tailored to specific projects enhances organization and collaboration on Slack.
Cons
Personally, I love Slack and have no complaints about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Parham
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees
More than a year
“super useful app”
Pros
Slack facilitates easy communication and collaboration with coworkers and associates.
Cons
The Slack app for PC computers could use a faster processor as it tends to run a bit slow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Phillip
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees
More than a year
“A great product to keep the team up to date”
Pros
Integrating monitoring and antivirus software into Slack channels ensures prompt responses to system issues and security alerts.
Cons
The change in message retention from the last 1000 or 10,000 messages to the last 90 days for the free tier means older messages may have been lost.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Grace
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees
More than a year
“Slack is necessary in a remote workfrce”
Pros
Messaging, sharing information, and collaborating with coworkers are effortless tasks with Slack.
Cons
Some updates seem pointless, but it is not a major drawback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Margot
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 101-500 employees
More than a year
“A great communication tool for your workplace”
Pros
Their integration with various tools like Outlook and Jira makes it a dynamic platform for team communication and collaboration.
Cons
With too many channels, it is easy to get lost. Improvements to the organization and interactivity of the left column could alleviate this issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees
Less than a year
“Great for team chats”
Pros
With its user-friendly interface and suitability for multiple group interactions, Slack is an ideal communication platform.
Cons
Not everyone is familiar with Slack, so additional training may be required to fully utilize its features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ezachiel
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees
Less Than 6 months
“Avis slack”
Pros
It is fantastic! Slack enables me to stay in touch with my entire team simultaneously and in one centralized location.
Cons
It is difficult to follow discussions because they often get mixed up.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Kimberly
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees
Less than a year
“Good app”
Pros
I find Slack easy to use and effective for clear communication with coworkers.
Cons
Sometimes, it is difficult to see notifications when using multiple screens.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees
Less Than 6 months
“Work From Home Using Slack”
Pros
Their extensive features and seamless integration make it one of the best options available.
Cons
It is annoying that preferences in Slack are not saved across platforms, requiring resetting each time Slack is opened on a different device.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Andres Felipe
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees
Less Than 6 months
“Slack review”
Pros
Slack's reputation as a versatile platform for real-time collaboration, idea development, and project organization is well-deserved.
Cons
Slack is incredibly useful for home office and remote work, but its effectiveness within the office setting may be limited.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Branislava
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
More than a year
“Great team communication product”
Pros
Slack's user-friendliness and reliability make it a hassle-free communication tool.
Cons
Overall, everything in Slack worked well without any specific issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Abdelati
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees
More than a year
“Best one for sharing files and private informations, fantastic Product..!”
Pros
Slack emerges as an indispensable tool, facilitating information dissemination and internal workflow development efficiently.
Cons
Overall, Slack is a good and accurate program in action. It is the best one for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees
More than a year
“Slack Review”
Pros
The ability to create multiple channels tailored to different work streams, teams, and individual chats is a game-changer.
Cons
A useful addition would be a more prominent file button in each channel, storing all shared files of the group for easy access even months after they were sent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ray
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees
More than a year
“Highly effective and secure tool for team collaboration”
Pros
During branch meetings, Slack proves invaluable for real-time discussions across multiple topics. Its widespread compatibility across platforms ensures seamless communication, making it one of the most renowned collaboration tools available.
Cons
Slack fails to load properly and experiences connectivity issues with video and audio. However, these issues may be due to our overloaded server rather than a problem with Slack itself. Moreover, the allotted storage space for users may not be sufficient for large files.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Fedor
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
More than a year
“Standard chat app in IT companies”
Pros
Within our company, Slack serves as the cornerstone for internal communication and key customer support. The introduction of Slack Connect has further revolutionized our connectivity, leveraging the network effect to enhance collaboration.
Cons
The lack of autocompletion using AI and advanced spell-checking in messages is noticeable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Suhaiil
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees
More than a year
“A must needed platform to organize and manage all the conversations for your group”
Pros
The feature I appreciate the most in Slack is the ability to create multiple channels, which allows for organized and focused discussions. The mobile app's accessibility ensures I can stay connected on the go.
Cons
One issue is the learning curve,it might be difficult for new users to learn and utilize all the features. I personally experienced this difficulty in the beginning as well also the free plan offers only basic features, while the paid subscription includes all necessary features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10