Total 117 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

24%

3

Stars

3%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
September 2023

Slack honest review

Pros

Whether free or paid, Slack offers exceptional value, catering to various team needs effectively.

Cons

The video quality in Slack could be improved. At work, we prefer using Zoom for both internal and external meetings due to its superior video quality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

F

Faye

Accounting, 11-50 employees

Less than a year

5.0
September 2023

Slack Review

Pros

Their user-friendly interface and versatility make it a standout choice. Its ease of setup ensures swift adoption by all team members, while the abundance of integrated apps enhances its utility for various purposes from messaging and calls to casual interactions and team celebrations.

Cons

Sometimes, others hesitate to send a message when they see that you're in a call or huddle also it is frustrating that I can not access old conversations in the channel, so I have to remember to download and screenshot files and instructions for future reference.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than a year

5.0
September 2023

Great tool for communicating with a remote team

Pros

it simplifies real-time communication and file sharing, particularly for remote teams.

Cons

Navigating Slack can be challenging at times, especially for users who do not utilize all its functions to their full capacity.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

10

S

Sylvia

Information Technology and Services, 1-10 employees

Less than a year

5.0
September 2023

Great Platform for Internal Communication

Pros

Their versatility, user-friendly design, quick notifications, and suitability for official communication set it apart from regular phone apps.

Cons

Too many email notifications from Slack can be bothersome, especially since they duplicate what is already accessible within the app. Additionally, the mobile app feels congested compared to desktop access.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AV

Anna Victoria

Hospital & Health Care, 500+ employees

More than a year

5.0
September 2023

Slack is the best!

Pros

Creating channels tailored to specific projects enhances organization and collaboration on Slack.

Cons

Personally, I love Slack and have no complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Parham

Law Practice, 1-10 employees

More than a year

5.0
September 2023

super useful app

Pros

Slack facilitates easy communication and collaboration with coworkers and associates.

Cons

The Slack app for PC computers could use a faster processor as it tends to run a bit slow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Phillip

Education Management, 51-100 employees

More than a year

4.0
September 2023

A great product to keep the team up to date

Pros

Integrating monitoring and antivirus software into Slack channels ensures prompt responses to system issues and security alerts.

Cons

The change in message retention from the last 1000 or 10,000 messages to the last 90 days for the free tier means older messages may have been lost.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

G

Grace

Information Technology and Services, 500+ employees

More than a year

5.0
September 2023

Slack is necessary in a remote workfrce

Pros

Messaging, sharing information, and collaborating with coworkers are effortless tasks with Slack.

Cons

Some updates seem pointless, but it is not a major drawback.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Margot

Leisure Travel & Tourism, 101-500 employees

More than a year

5.0
September 2023

A great communication tool for your workplace

Pros

Their integration with various tools like Outlook and Jira makes it a dynamic platform for team communication and collaboration.

Cons

With too many channels, it is easy to get lost. Improvements to the organization and interactivity of the left column could alleviate this issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Ashley

Hospitality, 1-10 employees

Less than a year

5.0
September 2023

Great for team chats

Pros

With its user-friendly interface and suitability for multiple group interactions, Slack is an ideal communication platform.

Cons

Not everyone is familiar with Slack, so additional training may be required to fully utilize its features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Ezachiel

Construction, 1-10 employees

Less Than 6 months

4.0
September 2023

Avis slack

Pros

It is fantastic! Slack enables me to stay in touch with my entire team simultaneously and in one centralized location.

Cons

It is difficult to follow discussions because they often get mixed up.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

K

Kimberly

Architecture & Planning, 500+ employees

Less than a year

5.0
September 2023

Good app

Pros

I find Slack easy to use and effective for clear communication with coworkers.

Cons

Sometimes, it is difficult to see notifications when using multiple screens.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less Than 6 months

5.0
September 2023

Work From Home Using Slack

Pros

Their extensive features and seamless integration make it one of the best options available.

Cons

It is annoying that preferences in Slack are not saved across platforms, requiring resetting each time Slack is opened on a different device.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

AF

Andres Felipe

Civil Engineering, 1-10 employees

Less Than 6 months

4.0
September 2023

Slack review

Pros

Slack's reputation as a versatile platform for real-time collaboration, idea development, and project organization is well-deserved.

Cons

Slack is incredibly useful for home office and remote work, but its effectiveness within the office setting may be limited.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Branislava

Information Technology and Services, 11-50 employees

More than a year

5.0
September 2023

Great team communication product

Pros

Slack's user-friendliness and reliability make it a hassle-free communication tool.

Cons

Overall, everything in Slack worked well without any specific issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Abdelati

Accounting, 500+ employees

More than a year

5.0
August 2023

Best one for sharing files and private informations, fantastic Product..!

Pros

Slack emerges as an indispensable tool, facilitating information dissemination and internal workflow development efficiently.

Cons

Overall, Slack is a good and accurate program in action. It is the best one for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Ryan

Automotive, 500+ employees

More than a year

5.0
August 2023

Slack Review

Pros

The ability to create multiple channels tailored to different work streams, teams, and individual chats is a game-changer.

Cons

A useful addition would be a more prominent file button in each channel, storing all shared files of the group for easy access even months after they were sent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Ray

Government Administration, 1-10 employees

More than a year

5.0
August 2023

Highly effective and secure tool for team collaboration

Pros

During branch meetings, Slack proves invaluable for real-time discussions across multiple topics. Its widespread compatibility across platforms ensures seamless communication, making it one of the most renowned collaboration tools available.

Cons

Slack fails to load properly and experiences connectivity issues with video and audio. However, these issues may be due to our overloaded server rather than a problem with Slack itself. Moreover, the allotted storage space for users may not be sufficient for large files.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

7

F

Fedor

Financial Services, 11-50 employees

More than a year

5.0
August 2023

Standard chat app in IT companies

Pros

Within our company, Slack serves as the cornerstone for internal communication and key customer support. The introduction of Slack Connect has further revolutionized our connectivity, leveraging the network effect to enhance collaboration.

Cons

The lack of autocompletion using AI and advanced spell-checking in messages is noticeable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Suhaiil

Consumer Services, 500+ employees

More than a year

5.0
August 2023

A must needed platform to organize and manage all the conversations for your group

Pros

The feature I appreciate the most in Slack is the ability to create multiple channels, which allows for organized and focused discussions. The mobile app's accessibility ensures I can stay connected on the go.

Cons

One issue is the learning curve,it might be difficult for new users to learn and utilize all the features. I personally experienced this difficulty in the beginning as well also the free plan offers only basic features, while the paid subscription includes all necessary features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10