Total 2047 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JM

Jennifer McCaffrey

E-Learning, 51-100 employees

5.0
January 2025

Reliable notifications

Pros

The notifications are reliable and the whole communication process feels simple.

Cons

It's designed really well, set up for success and very user-friendly.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

9

Functionality

10

EG

Erika Garces

Information Technology and Services, 51-100 employees

5.0
January 2025

Combines several tools in one

Pros

Having several tools combined in one place cuts down on constantly switching between apps which makes getting work done much more convenient.

Cons

The interface can feel a little difficult to navigate at times especially when working with larger teams or more complex projects.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

10

CH

Crystal Hanvey

Computer Software, 1-10 employees

5.0
January 2025

One of my favorite tools

Pros

After using it for years, it's still one of my favorite tools for team communication. Setting up channels for different topics is simple and it's really helpful that you can control who gets access to each one. It also lets you create lists, save things for later with bookmarks, check activity quickly, message teammates directly and customize the workspace with fun emojis. The emoji feature honestly adds a lot to the day for our team and keeps conversations lively and enjoyable.

Cons

I still haven't been able to figure out how to upload custom backgrounds for huddle calls. The default background options built into the system don't look very good during live calls. The image quality comes across poorly and that part of the experience definitely feels lacking.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JK

Joy King

Computer Software, 500+ employees

3.0
January 2025

Easy to set up

Pros

Getting started with it is simple and it lets you join all kinds of group conversations.

Cons

There's no way to tell whether your message has been read or if someone is currently typing or replying.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

7

Functionality

6

OO

Oyekanmi Olufidipe

Machinery, 500+ employees

5.0
January 2025

They keep rolling out new features

Pros

I've been using it for a long time and one thing I really appreciate is how the vendor keeps rolling out new features regularly. The newer VC feature is especially helpful because it lets me run online meetings without needing to connect a separate web conferencing tool.

Cons

I use it every day at work and hardly ever run into any problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JM

Josh Model

Marketing and Advertising, 51-100 employees

5.0
January 2025

Simple to set up subgroups

Pros

Communicating across different channels and teams feels very simple with Slack. Setting up subgroups is also simple which really helps keep project management organized and efficient.

Cons

The free plan comes with quite a few limitations and it almost pushes you toward paying for an upgraded version.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AR

Arka Rao

Biotechnology, 11-50 employees

5.0
January 2025

Effective search for past messages

Pros

Being able to search through historical records is really important for the way I work and that feature is one of the most valuable parts of using this tool.

Cons

At times, marking messages as read can be a bit tricky.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Food Production, 1-10 employees

4.0
January 2025

Can chat from anywhere

Pros

Using it has been really simple. The group channels and chat features work well for staying connected with teams and the mobile app makes it convenient to keep up with conversations from anywhere.

Cons

A part that feels awkward is replying to a comment since it opens a separate thread and that setup isn't very user-friendly to navigate.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

7

HL

Harsh Lodhi

Computer Software, 101-500 employees

5.0
January 2025

Amazing to use

Pros

It has been amazing to use. The interface is very user-friendly and it really helps with efficient team collaboration. File sharing works well, the search functionality is very useful and the bot is a helpful addition too.

Cons

there is not much to dislike. The only thing that can get a little annoying at times is the notifications although they are still helpful because they remind me about important messages.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

EZ

Emin ZEYBEK

Internet, 1-10 employees

4.0
January 2025

Simple user interface

Pros

Has a clean, simple interface and it works really well for creating multiple channels and assigning the right people to each one.

Cons

Something that doesn't make sense is that the entire workspace shows up in the language it was originally created in for everyone. For example, I have to use German in a shared project workspace with a German team, while the workspace I made for my own team has to stay in English. It would be much better if each user could open it in their own language. I also don't think it's logical to require a subscription just to view messages older than 90 days. Having a free version feels questionable when past conversations become inaccessible after that limit.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

9

SG

Sagun Gurung

Information Technology and Services, 101-500 employees

5.0
January 2025

Easy to figure everything out

Pros

I really appreciate how simple it is to pull up past conversations and shared files with the search bar. The interface is also very user-friendly so it doesn't take much time or any tutorials to figure out how everything works.

Cons

Because everything is so centralized, work moves along efficiently but the constant flow of channel and thread notifications can get overwhelming. On top of that, when I'm somewhere with weak reception, messages take a while to come through so a stable internet connection is definitely necessary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CB

Carly B

Marketing and Advertising, 500+ employees

5.0
January 2025

Collaborative work made less stressful

Pros

Working with a team feels far less stressful with it. From quick questions and team updates to sharing a funny GIF, the channels have been a lifesaver when it comes to keeping conversations and tasks in order. The search function is excellent as well since it makes it really simple to track down documents and files whenever I need them.

Cons

I haven't run into any downsides. I love using it on both the desktop and mobile app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AM

Alex Murphy

Marketing and Advertising, 11-50 employees

5.0
January 2025

Essential for internal communication

Pros

It has become a core part of how our team stays organized every day. With more than 30 channels and a solid internal communication structure in place, it keeps our remote team connected and helps everything continue moving efficiently.

Cons

There is very little to complain about. It has proven to be an essential part of our day-to-day operations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EO

Emily Olatujoye

Information Technology and Services, 11-50 employees

5.0
January 2025

Excellent notification features

Pros

The channel setup and notification options work really well and having it available on both web and mobile makes it very convenient to use.

Cons

Since it doesn't work offline, that can feel limiting in certain situations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

LF

Luca Farolfi

Retail, 1-10 employees

5.0
January 2025

allows our team to work together

Pros

Across the whole business, it has been an excellent tool for collaboration. It keeps communication organized and makes it much easier for teams to stay connected and work together effectively.

Cons

Keeping track of messages that need follow-up feels overwhelming especially when using the save-for-later feature.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

JW

Jessica Williams

Construction, 51-100 employees

5.0
January 2025

Getting better with time

Pros

It keeps getting better over time. New features show up every quarter and it's turned into a complete hub for internal communication.

Cons

I don't have any complaints. I'm happy with everything it offers and I can't think of a single thing they need to improve.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FR

Faiz Rehman

Staffing and Recruiting, 500+ employees

4.0
January 2025

Delivered what it promised

Pros

Right from the start, it delivered on what it promised, a fast and dependable platform for communication. True to its name, it provides quick chat, meetings and more which makes it convenient to use and helps teams stay connected.

Cons

Up to this point, it has been a very useful tool and I really haven't come across anything to dislike especially when working remotely.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AB

Annie-Claude Bergeron

Public Relations and Communications, 1-10 employees

5.0
January 2025

Anyone can pick it up

Pros

it makes team communication really efficient. Scheduling messages to send later is genuinely useful and the integrations with other software work very well. The interface is very user-friendly too, almost anyone could pick it up right away. It delivers exactly what it promises and works the way you expect it to.

Cons

I honestly haven't run into any downsides. It's been incredibly useful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JO

John Oluwadare

Non-Profit Organization Management, 11-50 employees

5.0
January 2025

Quick file sharing

Pros

Sharing large files is incredibly quick and having collaboration tools plus online meetings all in one place makes everything much more convenient.

Cons

It handles everything I need without causing any issues on my side.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MV

Maxence Velli

Renewables & Environment, 51-100 employees

5.0
January 2025

Search feature is a timesaver

Pros

Being able to connect it with tools like Google Drive or Jira is a real advantage. I also appreciate how communication channels can be organized by project or by team which keeps discussions structured. The search feature is very powerful too and saves a lot of time since there's no need to scroll back through message history.

Cons

With so many public and private channels, notifications can quickly become overwhelming and distracting. It's something to watch out for because it can easily lead to wasted time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10