Slack Software Reviews

“Helps create transparency and accountability”

Pros

Communication stayed available for the whole team at all times and it gave managers a way to keep guiding work continuously. I also appreciated how responses are documented which helps create transparency and accountability when something falls short. Setting up channels and assigning permissions was simple. It also provides the privacy we need to discuss and update information while keeping work conversations separate from personal messaging apps. On top of that, it connects well with our other applications which makes data transfer and sharing much simpler.

Cons

I honestly did not spend much time thinking about drawbacks because there are so many positives and the benefits have been very significant.

“Feels familiar”

Pros

Getting started with it felt very natural because it's so simple to use and the experience is quite similar to working with email.

Cons

At first, I had a bit of trouble locating a few features but it was only a minor issue initially.

“Quicker replies”

Pros

It keeps communication across the organization and with coworkers more organized and it makes conversations happen much faster with quicker replies.

Cons

having too many channels can feel overwhelming especially with the constant volume of notifications.

“Customizable notification settings”

Pros

Using it on both my desktop and phone feels very simple and the notification settings are nicely customizable which helps a lot.

Cons

The screen sharing feature during huddles can be unreliable and doesn't work as well as it should.

“Widely used tool”

Pros

It comes with plenty of extensions and it's also widely used which makes collaboration with others much more convenient.

Cons

The pricing is ridiculously high and that really makes it feel not worth using.

“Lets my team work together.”

Pros

Does a really good job of bringing the whole organization together making it much easier for people to stay connected and manage teams across different departments. The part I appreciate most is how simply it lets my team collaborate and work together.

Cons

While using the app on Linux, I did run into a few performance issues.

“Top-notch message scheduling features”

Pros

It comes with some really useful message scheduling features and it also offers plenty of customization options for different enterprise setups.

Cons

The integrations can be pretty annoying at times.

“Can set up specific commands”

Pros

Slack feels very user-friendly and being able to set up specific commands for things like creating polls or automatically generating tickets is really useful.

Cons

Parts of the interface can be a little slow at times but the overall usability definitely makes up for it.

“Good design”

Pros

Keeping in touch with a lot of people in the same company is really convenient with this. The design looks good and there are plenty of ways to communicate, whether it's through text, calls or notifications.

Cons

I don't have any complaints. I've been happy with it overall and can't point to anything negative about using it.

“unlimited communication channels”

Pros

It makes collaboration really simple with unlimited communication channels which keeps conversations organized across the team. The newer video conferencing feature is also a big plus because it lets me run online meetings directly in the platform.

Cons

I honestly haven't run into any drawbacks while using Slack for improving team collaboration.

“Flexible channels organized chats”

Pros

I appreciate how well it keeps all my messages organized. It's especially useful that each team can decide how to set up and structure their channels instead of being locked into preset options.

Cons

Can't think of any real downside. Most of the complaints I've heard usually come from teams setting it up inefficiently and that feels more like a user issue than a problem with the software itself.

“Simple to sort conversations”

Pros

It really shines with how well it connects to different apps and keeps team communication organized in one place. The interface feels user-friendly, conversations are simple to sort into channels and the search feature does a fantastic job of pulling up old messages or files without much effort.

Cons

The free plan comes with limits on message history and storage which can feel restrictive for smaller teams.

“Keeps me in the loop”

Pros

No matter what's happening in my personal or professional life, it keeps me connected and in the loop.

Cons

Because it's so simple to use, I end up checking it way more often than I probably should.

“Not difficult to set up”

Pros

Setting it up is not hard, the interface is simple to use and the feature set feels endless. Its integrations with other platforms are also excellent and add a lot of value.

Cons

I don't have any complaints about it. It's my favorite tool to use.

“Easy to start conversations”

Pros

Starting conversations with coworkers is very simple especially when you just need a fast reply to a simple question. It saves a lot of time during the workday.

Cons

The learning curve feels a little steep at first. It can also be hard to understand how to use the add-ons since there aren't direct built-in help files or FAQs for them.

“I like it”

Pros

Having team conversations in one place has been really helpful because I don't have to dig through my inbox trying to find an old discussion.

Cons

What still bothers me is how delayed email responses can be. I also miss notifications pretty often when no email alert comes through.

“Valuable built-in suggestions”

Pros

Kudos is a really nice feature and the built-in suggestions and GIFs make it more engaging to use.

Cons

It was a bit difficult to figure out how to send Kudos and Matterbot's purpose wasn't very clear to me at first.

“Lets me bring guest users in channels”

Pros

It has been excellent for managing our team and having access across all my devices makes it even more convenient. Bringing guest users into specific channels is really useful and the integrations with other platforms work very well too.

Cons

I haven't run into anything negative with it. I've been happy with everything it offers.

“Not there yet”

Pros

One-on-one chatting works fairly well and gets the job done.

Cons

Taken as a full platform though, it feels underwhelming. It comes across like a slightly updated version of the old Microsoft Messenger. It attempts to bundle meetings, voice features and calling into one app but those parts really don't land.

“Communication made better”

Pros

It has been a very simple way to keep our team and the whole company organized while making communication between everyone much better.

Cons

For what it is designed to do, it has been simple to use and I honestly have not run into anything to dislike.