Slack Software Reviews
Total 117 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars24%
3
Stars3%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Zulfiya
Information Technology and Services, 11-50 employees
Less Than 6 months
“You are the best
Pros
Working with the team on Slack proves convenient, thanks to its quick response times and notifications.
Cons
We did not encounter any problems with integrating Slack into our existing business processes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paran
Media Production, 1-10 employees
More than a year
“Great collaborative product
Pros
As a voice-over artist, Slack's seamless communication capabilities make it an essential tool for collaboration with client companies.
Cons
Sometimes, the product can be a bit cumbersome to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Carrie
Telecommunications, 51-100 employees
More than a year
“Slack Communication Tool from a Sales Role perspective
Pros
Slack stands out as one of the best tools offered by my company, providing a comprehensive overview of everyone's status and enabling prompt communication, even during meetings. The ability to schedule messages adds to its convenience, especially for weekend work or communicating with colleagues returning from vacation.
Cons
I can't think of anything that Slack can not do also it is a great tool!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
razakou
Arts and Crafts, 1-10 employees
Less than a year
“The chat new software
Pros
My experience with Slack was positive, particularly with its chatting tools and effortless file sharing. It was an enjoyable experience interacting with friends through the platform.
Cons
Slack is not yet widely recognized and does not have a large user base.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Lucia
Computer Software, 11-50 employees
More than a year
“An integral part of my work day that improves productivity, engagement and work culture
Pros
The exceptional ease of use and reliability of Slack foster seamless connectivity across different time zones, enabling effective collaboration at both individual and team levels.
Cons
Slack can generate a lot of noise and needs to be logically set up to be used to its full potential. However, these limitations or drawbacks are not inherent to the product itself but rather depend on how it is used.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Barney
Consumer Goods, 1-10 employees
More than a year
“Increase the efficiency of work groups and projects with a unified communication platform.
Pros
Their simplicity and adaptability align seamlessly with existing workflows, making it a superior alternative to email threads. Its versatility caters to various project needs and team sizes without necessitating significant process changes.
Cons
It would be beneficial to receive notifications about those who have not read messages or checked into a group conversation, facilitating compliance management.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aryak
Information Technology and Services, 500+ employees
Less Than 6 months
“Communicate and Collaborate in real time
Pros
Slack's real-time collaboration capabilities and extensive app integrations, such as Google Drive, Trello, and Salesforce, amplify teamwork efficiency and effectiveness.
Cons
At times, Slack can be slow, and for new users, it may feel overwhelming initially also it is an expensive tool that requires thorough analysis before finalizing its adoption.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Cristina
Computer Software, 101-500 employees
More than a year
“A solid and diverse bridge of communication in a company
Pros
their suitability for my job lies in its provision of a secure environment for team interactions. Offering diverse communication channels while prioritizing data security, Slack ensures a seamless experience for all users, with intuitive navigation and constant improvements enhancing its usability.
Cons
From an administrative perspective, Slack can be a bit pricey. However, as someone lower down the hierarchical line, the downside of the price is overshadowed by the inability to recover deleted data such as messages and DMs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Haley S. Johnson
Revolution Repairs, CT, 11-50 employees
“Who hasn’t heard of Slack? Best task management option around
Pros
If you’re in the repair business and rapidly scaling your operations, look no further than Slack for task management and one-page project communications. I switched to another platform for while and instantly regretted it. Staying put with this.
Cons
Zero in my book.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Preston H. Ryand
Digital Marketers Connection, NJ, 11-50 employees
“Don’t look other than Slack for workplace communications!
Pros
If it’s a powerful, easy, and fun workplace communications/collaborations tool you’re looking for, don’t commit to any other cloud service than Slack. This platform is the tops, people - hands down!
Cons
Sometimes, it’s difficult to access the account when multiple teams send audio or video on the same network - needs a permanent workaround.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
9
Brian H.
Information Technology and Services, 51-100 employees
“Slack redefined how we communicate!
Pros
It does exactly what you expect it to do and improves collaboration between users who are situated miles apart and even across cities and countries. We have been more and more reliant on it, and it has become an essential part of the project toolbox. All the developers, project managers, and clients have a single platform to communicate effectively in a productive environment. A lot of third-party apps can be integrated, which unlocks a whole new level of interactivity and creativity. These integrations mean a lot of communication taking place in different apps can be had in one location, making it easier for a global workforce to stay up-to-date with each other.
Cons
It is not recommended for use on a laptop or mobile app because the app is very resource intensive and quickly drains your battery. Thankfully, the desktop version is more than enough that we just use the mobile apps as a last resort or for on-the-go updates. Adding new channels is a bit tricky, so you have to learn it separately. It also becomes fairly pricey when more paying members are added to the group. If you are unaware of all of your paying members, or if you add guests as paid, it can soon go way above your budget.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Jenna S.
Research, 500+ employees
“No one comes close to how good Slack is!
Pros
I love using Slack so much that I could write a whole blog about it, but to keep the review short and actually helpful, the following are some of my favorite features: A single sign-on for multiple workspaces, the "magic link" to sign in with your email, and custom animated emojis the emojis may not seem like a big deal, but it’s very important in the way we communicate with each other. It is very easy to create as many workspaces as we require, and all of them can be neatly organized by adding separate teams with their own channels to communicate on. I have been able to work more smoothly and effectively thanks to slack.
Cons
It is great that I have access to Slack on various platforms, but I have noticed that the sync between these platforms is not happening in real-time. For example, if there’s an alert on my computer that requires my immediate attention and I open it, there is still a popup number on all of my other devices that remains there until I open slack on each device individually and mark them as "read." This isnt a major issue, but imagine seeing your phone from afar, which still has that old notification, and you stop whatever you’re doing just to be greeted with disappointment. I find it quite annoying.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Jennifer S.
Construction, 11-50 employees
“Amazing for managing multiple communication channels
Pros
Slack is great for both serious and casual conversations. It provides all the tools necessary to properly segregate channels for management conversations from daily chat groups where we share all sorts of stuff that has nothing to do with our work. I have done it so that the employees know where to go to report on their daily progress, share an idea, or ask a question. It also has a very unique bot feature that is useful for setting automatic reminders for the sales team or notifying managers to remove topics for the next meeting.
Cons
The software is extremely simple to use once it is set up, but that happens once you go through the implementation process, which is difficult to say the least. The team helps you a lot, but it all comes down to how much effort you’re willing to put into the integration, which was a difficult step for us. However, once its set up, it’s just like texting or using any other messenger app. Which means you will definitely find it intuitive. The layout sometimes seems a little cluttered, and I wish there was a way to organize it just a bit more.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Karen H.
Accounting, 2-9 employees
“Realtime notifications
Pros
I use slack all the time instead of emails to get rapid responses from the clients. Rapid responses are really appreciated in the accounting world.
Cons
Switching from one business to the other is somewhat confusing.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Goran S.
Leisure, Travel & Tourism, 1-10 employees
“To us, this is the only way of communication within a team
Pros
I use it for quick huddles to solve a mini-problem my employee has or for proper meetings with the entire team. All the time!
Cons
It is just that Slack can be very intrusive sometimes but that can be solved by just muting it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Meraz H.
Information technology and Services, 1000+ employees
“The ultimate tool for collaborations!
Pros
It simple rocks! We have so many channels live to keep everything separate and all works so flawlessly together. It connects to all our apps which helps in file sharing as well.
Cons
Slack calls dont terminate immediately and makes you feel your system is slow while it isnt.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Abhinav J.
Information technology and Services, 50-99 employees
“Best tool for team management
Pros
We totally depend on it for any sort of team collabs. All our files are shared using Slack and meetings are solely done on it.
Cons
Support team is slow. Maybe they get overwhelmed by the huge userbase. But we hardly face any problem.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9