Slack Software Reviews

“Can't complain about anything”

Pros

This has been a great way for our team to communicate across the organization and it also works really well for staying connected with other companies.

Cons

There really aren't any major issues to point out. A few integrations have been a little tricky to get working but that has mostly been due to limitations on the other tools' side.

“Smooth channel-based setup”

Pros

It's instant messaging and channel-based setup made communication across the team feel smooth, with conversations staying organized and project discussions much easier to keep track of.

Cons

The notifications can get a bit overwhelming especially on bigger teams with lots of active channels. With constant updates coming in, it's also pretty easy to get distracted.

“Gives me a lot of flexibility”

Pros

Slack gives me a lot of flexibility in how I communicate. I can send a direct message or kick off a channel depending on what the conversation needs. Having automated reminders and polls built into channels is really useful too. I also appreciate being able to mark messages as unread and save them for later when I need to come back to something. The huddle feature is another big plus for quick syncs with the team.

Cons

if I forget to star channels, tracking them down later can be a bit inconvenient.

“organizes spaces nicely”

Pros

Love how nicely it organizes spaces, separate channels and direct messages. It keeps conversations structured and makes everything much easier to follow.

Cons

Sending photos from the mobile app didn't work as well as expected.

“Well-made templates”

Pros

It covers a lot of what I need in one place. The number of app integrations is a huge plus and it works well for managing projects both inside the company and with external partners while keeping communication open. The templates are genuinely useful and well made and quite a few of them are ready to use without much adjustment. Threaded conversations help keep the main channel from turning into a wall of back-and-forth messages and I also appreciate being able to decide which parts of a thread should be posted back to the main comment board when needed. On top of that, the workflow creation feature adds a lot of value.

Cons

A few limitations do get in the way. With workflows, there's no option for conditional steps so if I want a form to change questions based on a previous answer, that just isn't possible. Instead, I have to build separate workflows or forms for each path. It can also become pretty cluttered over time. Even with solid notification settings organized channels and good communication habits, things can spiral and feel messy quickly. A lot also depends on how well other people understand the platform because if someone doesn't really know how to use it, there's no guarantee they'll notice messages properly or have their notifications set up right.

“Been reliable for years”

Pros

For more than six years, it has been a dependable platform for instant messaging, team collaboration, large file sharing and audio conferencing. The newer VC feature has also been really useful, letting me schedule and join corporate meetings from anywhere as long as I have an internet connection.

Cons

I do not have any real complaints. If the overall rating went beyond 10 stars, I would rate it even higher because the vendor keeps improving and updating the platform all the time.

“Makes it possible to ask for help”

Pros

Even in a small business where everyone works in the same building, it's still easy to get buried in individual tasks. It turned out to be incredibly helpful for keeping us connected, letting us chat about projects and ask for help without interrupting each other.

Cons

Channel creation can get a little out of hand if no one keeps it in check so it can definitely be a double-edged sword.

“Amazing for client communication”

Pros

Keeping in touch with my clients is really simple with this app.

Cons

No complaints from my end. I love using it and it works really well for both communication and project management.

“Basic chat works, advanced use feels complex”

Pros

As a group chat tool, Slack does a decent job. The basics are simple enough to pick up and start using without much trouble.

Cons

Once you try to do more than basic chatting, it can handle it but it starts to feel complicated and not very user-friendly in my opinion.

“restrictive free plan”

Pros

It works well for sending messages and chatting with the team is pretty convenient thanks to channels and the search feature.

Cons

The notifications can feel a bit overwhelming and the free plan is somewhat restrictive. Keeping all the channels organized can be a bit of a hassle too.

“More comprehensive compared with other apps”

Pros

Compared with other messaging apps I've used before, this one really covers everything and then some. It has all the features I want in one place, emojis, GIFs, workflow automations, channels and groups and it's genuinely a pleasure to use.

Cons

There honestly isn't anything major to complain about. I really enjoy using it overall. The only small issue I've noticed lately is that messages on my phone sometimes show up later than they do on the desktop app but it's a very minor bug.

“Great at improving team communication”

Pros

It does an incredible job of improving team communication and collaboration. The channel-based setup keeps discussions organized by topic so it's much simpler to track the conversations that matter. It also connects well with tools like Google Drive, Trello and Zoom which helps bring task management and communication into one place and keeps workflows moving efficiently.

Cons

steady flow of messages and notifications can start to feel overwhelming which sometimes makes it harder to concentrate on focused, deep work.

“Cool mobile app”

Pros

Since 2017, I've been relying on it in my role as an Account Manager in the management consulting industry. The standout part for me is the mobile app which lets me share files, collaborate with others and join online meetings while I'm on the go.

Cons

Everything has worked perfectly for me whenever I use it.

“Easy to use and organized”

Pros

Using it feels very simple and everything stays well organized which is what I appreciate most about it.

Cons

I occasionally run into login problems because of random errors.

“My favorite tool out of all”

Pros

Out of all the tools I've used, this one has become my favorite. The addition of VC has been especially helpful since it makes handling corporate meetings much more convenient.

Cons

At the moment, I really can't point to anything that feels like a flaw.

“Quick to get started with”

Pros

Quick to get started with and using it every day feels very easy. Each team member can have their own account and it's simple to organize conversations across multiple channel groups. The mobile app performs really well when you're away from your desk and sharing or reviewing files is convenient. It's also helpful that there's a clear message history to revisit and check what was discussed.

Cons

Pricing becomes quite a bit higher for Canadian users because of the USD to CAD conversion. Another frustrating part is the passwordless sign-in process since having to rely on an emailed login code can be inconvenient especially for people working in a group setting on shared devices.

“Gives a clear overview”

Pros

Getting around it feels very simple and it gives a clear overview while bringing a lot of useful functions together in one place.

Cons

I really don't have anything to complain about since it's genuinely very user-friendly.

“Keeps the data and documents stored”

Pros

The instant messaging works really well and I also appreciate how conversations keep the data and documents stored in an organized way.

Cons

Calls can be frustrating at times because audio doesn't always come through on the first call attempt.

“So many useful features”

Pros

The interface feels packed with useful features and the performance has been consistently good. It also connects well with many other apps which makes it even more practical to use.

Cons

At the moment, voice messaging still isn't supported and that's a feature I'd really like to see added.

“Simple, clever and connected”

Pros

It's such a simple tool to use but it still has plenty of handy little features built in. Keeping in touch with everyone feels like the most convenient way to communicate.

Cons

the only downside is that we didn't start using it earlier.