Total 2437 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

PB
Pernia Butt

Non-Profit Organization Management, 101-500 employees

5.0

“Video meetings built right in”

Pros

One of the newest updates, video conferencing, has been especially useful because it lets me run company meetings online without needing to connect any third-party apps.

Cons

After using it for more than six years, I honestly haven't come across anything I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MT
Melissa Thomas

Computer Software, 11-50 employees

5.0

“Can easily create our own channels”

Pros

Using it across different teams feels very simple and being able to set up our own channels is something I really appreciate.

Cons

Some of the app add-ons feel overpriced compared with the value they actually deliver.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

SA
Sadiq Abdullahi

Management Consulting, 11-50 employees

5.0

“Broad range of features”

Pros

It comes with a broad set of features that has helped me cut back on relying on third-party app integrations. The built-in video conferencing also lets me run online meetings from anywhere, all in one place over the internet.

Cons

Since I began using it, I honestly haven't run into any drawbacks, not even once.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

FS
Filippo Secchi

Computer & Network Security, 500+ employees

5.0

“Custom emojis reflect company culture”

Pros

This software works really well with other tools we already use which makes it much more convenient in day-to-day work. The way conversations are organized especially with threading and message scheduling, helps keep communication under control. I also appreciate the custom emojis since they add personality and reflect the company culture in a fun, natural way.

Cons

It can be hard to manage several threads at the same time since it's hard to manage them properly unless I pop them out into separate windows.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

EC
Ellese Clough

Luxury Goods & Jewelry, 51-100 employees

5.0

“Seven years of flawless teamwork”

Pros

After nearly seven years of using it, it has completely changed the way I handle instant messaging, live chat and file sharing.

Cons

Since the day I started using it, I haven't run into a single bug.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JG
Jeff Gulbransen

Transportation/Trucking/Railroad, 1-10 employees

5.0

“Lets us add pictures, videos, links”

Pros

It's free to use. It also lets us add pictures, videos, links and emojis to messages without any hassle which makes conversations much more engaging. Another big plus is that the mobile app works just as well as the desktop version so the experience stays consistent on both.

Cons

The only limitation I've noticed is that the free plan keeps just three months of message history available but considering there's no cost, that really isn't a major issue.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

MY
Mell Young

Hospitality, 500+ employees

5.0

“Laid out logically”

Pros

Slack has a very user-friendly interface with a layout that feels natural from the start. I was able to jump in and begin using it right away without sitting through a long tutorial. Everything is arranged in a logical way so it's easier to stay focused on work instead of spending time trying to figure out how the app works.

Cons

After 90 days, conversations and shared content like files and links become hidden unless you upgrade to the premium plan to access them again.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Construction, 11-50 employees

4.0

“Keeps communication professional and relaxed”

Pros

Using it feels very user-friendly and it helps keep work communication both professional and relaxed at the same time.

Cons

Hub calls tend to be slow and making those calls can be frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

AS
Austin Steele

Accounting, 11-50 employees

5.0

“Threaded chats keep teams aligned”

Pros

Threaded conversations were a big plus because they helped my group keep track of how each discussion developed without losing the flow.

Cons

I'd change the way notifications are managed, it could be a bit more simple to switch certain alerts on and off.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LG
Linet Gakii

Automotive, 101-500 employees

5.0

“Improved collaboration across my organization”

Pros

It has really improved collaboration across my organization and helped us get more done by replacing the old traditional ways of communicating.

Cons

I had some issues with the iOS mobile app before but they were fixed after I updated to the latest version.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

7

NA
Ngozi Akande

Arts and Crafts, 51-100 employees

5.0

“Chat and video conferencing standout”

Pros

After more than a decade of using it, it has truly been a game changer for instant messaging, live chat and video conferencing.

Cons

From my side as a user, I honestly haven't come across anything to dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

EN
Emmanuel Nyitsse

Religious Institutions, 51-100 employees

5.0

“Reliable messaging and video calls”

Pros

It has really improved how our team communicates with real-time messaging and calls. It also makes it simple to find reports since the search feature helps pull up records quickly. Getting started was simple and using it day to day has been just as simple. The video conferencing has been excellent as well.

Cons

I haven't run into any difficulties with it.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

SN
Sarin New

Information Technology and Services, 500+ employees

5.0

“No more switching between apps”

Pros

Fits really well with tools like Google Drive and Asana so I don't have to keep switching between apps all day. That cuts down on interruptions and helps me stay productive. The extended connect feature is also really useful because it lets me reach people in other groups quickly and keeps communication simple.

Cons

constant messages can be annoying when I have all my channels open. It can become a bit much. The pricing can also be a downside especially for certain teams or businesses that may not be able to afford the higher-tier plans.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

10

AT
Aniruddha Tapkire

Mechanical or Industrial Engineering, 500+ employees

5.0

“Keeps everyone actively engaged”

Pros

Working in it feels very simple and the workspace is easy to navigate when collaborating with teams and even across different business units. It does a really good job of keeping everyone informed, connected and actively engaged with updates and ongoing project activities.

Cons

From my perspective, the pricing feels a little high compared with the features and overall capabilities it offers. It's still a really solid tool but it would be more worthwhile if the cost were lowered a bit or if additional features were included to better justify the price.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

8

FF
Florian Franke

Health, Wellness and Fitness, 51-100 employees

1.0

“Android version practically unusable”

Pros

On Windows PCs, the software runs reliably. The Huddles and list features are especially useful.

Cons

Unfortunately, the Android app is no longer usable. For about three weeks now, it has essentially stopped working on a large portion of our 40 devices running Android 13. Support has not been helpful with this issue and only keeps putting us off with generic responses.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

3

LA
Laide Abel

Management Consulting, 51-100 employees

4.0

“Useful tools”

Pros

Custom project channels make it simple to organize conversations and tools like message threads, file sharing, plus audio and video calls help keep everyone informed. It also makes communication across all our departments much more manageable without flooding our email inboxes.

Cons

There's no way to return to a conversation with a deactivated member which can be a real problem if important business information was shared in that chat.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

8

DK
Deep katarmal

Information Technology and Services, 500+ employees

5.0

“Lightweight interface”

Pros

The standout for me is the lightweight, quick interface. Even though Microsoft Teams can get bogged down when too many links are shared, Slack stays efficient. Using message reminders has also made it much easier to keep my communication organized.

Cons

At times, it does get frustrating. When alerts aren't filtered, the volume can become overwhelming. I also usually switch between Teams and Zoom for video calls since the platform offers fewer built-in videoconferencing options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

NO
Nelly Okanda

Real Estate, 101-500 employees

5.0

“They resolve issues quickly”

Pros

Recently, it added a video conferencing feature and it lets me handle online meetings directly in the platform.

Cons

I've been using it for more than eight years and whenever any issue has come up, it has never lasted more than two hours before the vendor's technical team resolved it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

9

CR
Cameron Redburn

Consumer Services, 500+ employees

5.0

“Channels keep work organized”

Pros

The channel setup is my favorite part. It keeps work conversations neatly organized instead of juggling a bunch of separate group chats blasting hundreds of notifications all day.

Cons

There isn't really anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

YA
Yousef Abdulmoneam

Health, Wellness and Fitness, 500+ employees

5.0

“Best app i've ever used”

Pros

Right from the start, it felt packed with incredibly impressive features and useful tools. It lets me access things I didn't even realize were possible before. it's the best application I've used in my entire life.

Cons

Privacy and security are actually some of the strongest parts of this platform. It's a wonderful application and the thing I appreciated most was how secure it feels.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10