jack watson
Food & Beverages, 11-50 employees
“Easy to add channels and messages”
Pros
Adding channels is simple, sending private messages is easy and the interface feels very clean and polished.
Cons
The notification system could be simplified a bit more and made more user-friendly to use.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Nancy Cramer
Marketing and Advertising, 11-50 employees
“Lively vibe”
Pros
Using it feels really simple and the whole platform has a fun, lively vibe.
Cons
I still haven't been able to figure out how to add memes to my messages and the support page hasn't been much help with that.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Juan Manuel Cano Jimenez
Marketing and Advertising, 11-50 employees
“Handy third-party integrations”
Pros
Bringing third-party tools directly into company chats is really useful and helps keep everything in one place.
Cons
Sometimes there are frustrating usability issues when trying to add people from outside the organization into a group chat.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Mwanaisha Mohamed
Real Estate, 101-500 employees
“Online meetings in few clicks”
Pros
I love using it. The newly added video conferencing feature has been especially useful since I can start and run online meetings in just a few clicks.
Cons
it hasn't let me down at all and I appreciate that the vendor keeps the system updated on a regular basis.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Samuel Munene
Leisure, Travel & Tourism, 11-50 employees
“Mobile conferencing from anywhere”
Pros
Having the iOS mobile app has been the biggest advantage for me because it lets me join conferences and send or receive messages from anywhere as long as I have an internet connection.
Cons
I haven't run into any major issues or anything overwhelming while using it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Leticia Stocco
Retail, 500+ employees
“Video calls have been a great addition”
Pros
I really enjoy that it includes video conferencing which wasn't available when I first rolled it out. That addition has been a really pleasant improvement.
Cons
No downsides with it in more than two years. The vendor continues to improve and update the tool all the time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 11-50 employees
“Practical solution for remote work”
Pros
Working with colleagues remotely feels much more practical with it because it's very simple to use. The integrations are also a big plus and add a lot of value.
Cons
It's difficult to point out many drawbacks. If anything, the way search results are sorted across all channels could be a bit more organized.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Prasanna Ravichandran
Banking, 500+ employees
“Easy to operate”
Pros
Easy to operate, the interface is polished and it really helps teams collaborate better and stay connected throughout the workday.
Cons
The dark mode feels a little too high-contrast at times so it would be helpful to have settings that let users adjust it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Fanne Mwambi
Publishing, 1-10 employees
“Includes audio and video conferencing”
Pros
Daily teamwork has become much more efficient with this tool because it improves real-time collaboration across our organization and helps boost productivity. It also includes audio and video conferencing which lets me manage online meetings without needing a separate platform.
Cons
It has consistently met everything I need it to do and I rely on it every single day without any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jocelyn Selwood
Veterinary, 51-100 employees
“Must-have app for workplace communication”
Pros
it has become my go-to app for workplace communication. The interface feels very user-friendly and having multiple workspaces in one place is a huge plus. Switching between them is simple and quick and I never have to sign out just to move from one workplace to another.
Cons
I don't have any real complaints about it. It's been an excellent program for what I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Larissa Mendes
Retail, 51-100 employees
“Simple to locate channels and chats”
Pros
Everything feels well organized and it's simple to locate the right channels and chats without wasting time.
Cons
Notifications often don't show up so we end up having to open the app constantly just to check whether anything important came in.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
John Mwangi
Automotive, 101-500 employees
“Used everywhere”
Pros
Across my organization, it is used everywhere because it brings team collaboration and online meetings together in one central place.
Cons
Its features have never felt difficult to use even when new ones are introduced and the vendor usually supports them with free webinars.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
7
Elizabeth Gichuhi
Leisure, Travel & Tourism, 11-50 employees
“Excellent overall design”
Pros
It gives us an efficient space for communication and collaboration and the layout and overall design look excellent which makes it really engaging to use. It also comes with powerful search and supports integrations with third-party apps which adds a lot of value.
Cons
I've had a really positive experience using it so I don't have any dislikes to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jan Slovnik
Marketing and Advertising, 1-10 employees
“Uncluttered layout”
Pros
Right away, it feels simple to use and the uncluttered design makes it comfortable to look at without feeling visually overwhelming. I also really appreciate how it keeps lists, files and other content separated which makes everything feel more organized.
Cons
The thread system can be a little confusing at times and it is not always quick to locate the exact place where I was tagged.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sunita Rajkanwar
Retail, 500+ employees
“Ability to edit messages”
Pros
Being able to edit messages quickly is a big plus. Posting anonymously is simple, there are plenty of groups to join and tracking down a link in a chat works really well. Overall, the search features are solid and make the platform very convenient to use.
Cons
The huge selection of emoticons can sometimes make the platform feel a little less professional.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Venkateswarlu Dhanala
Information Technology and Services, 500+ employees
“Easily integrates with other apps”
Pros
Keeping in touch with the team is really simple and it also connects well with a wide range of other apps.
Cons
I haven't had any issues or concerns with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ngechu Mungai
Information Technology and Services, 51-100 employees
“Easy to share large files”
Pros
Day to day, I rely on it for business messaging, video meetings and sharing large files. Those are the features I end up using the most every single day.
Cons
Lately, I haven't run into any problems or negative experiences while using it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Milomir Jukanovic
Entertainment, 51-100 employees
“Polished design”
Pros
The overall design feels polished and being able to run multiple workspaces at the same time is especially useful.
Cons
The paid plan feels overpriced and it doesn't really deliver enough extra value to make the upgrade feel worthwhile.
Rating Distribution
Ease of use
9
Value for money
5
Customer Support
9
Functionality
9
Ibrahim Kuforiji
Non-Profit Organization Management, 101-500 employees
“BIM, live chat, video conferencing”
Pros
Having everything gathered in one platform really cuts down the need to rely on outside app integrations. BIM, live chat, video conferencing and file sharing are some of the standout features it offers and they work really well together.
Cons
After using it for more than 8 years, I've appreciated how consistently the vendor continues to roll out new features and improvements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Johnathan Haluck
Insurance, 500+ employees
“Separate settings for each channel”
Pros
It has a clean, simple interface that makes it pleasant to use. The emoji and GIF options make conversations feel more lively and having separate settings for each channel especially notifications, is really useful.
Cons
Some direct messages seem to disappear and aren't always easy to access. The conversation history usually comes back if I start a new chat but I have to do that first just to see it again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9