Total 2047 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

ZK

Zoe Kaye

Computer Software, 500+ employees

5.0
July 2024

I'd recommend Slack

Pros

It has become the tool I rely on most every day. It keeps me much more connected with the people I work with and after using Teams as well, I'd recommend Slack without hesitation. It feels far more user-friendly and the integrations are better too.

Cons

I can't think of anything I'd want to change.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KY

Kadir Yapar

Computer Software, 1-10 employees

5.0
July 2024

Efficient integrations

Pros

Real-time messaging, along with how smoothly it connects with other tools, makes team communication and collaboration incredibly efficient.

Cons

I honestly don't have anything to point out here.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

YT

Yasushi Tsunematsu

Automotive, 101-500 employees

5.0
July 2024

Hassle-free access

Pros

Compared with other internal chat tools, this one feels like the best option when I need to communicate with people outside the company on a project-by-project basis. Being able to access it without any hassle from any device, whether on a PC or mobile, is also something I really appreciate.

Cons

Something that throws me off is the way the thread view can shift around which sometimes makes me read the wrong part or miss messages by accident. That said, it may come down to how I use it and once I got familiar with the layout, it stopped being much of an issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Information Technology and Services, 1-10 employees

5.0
July 2024

Works for us

Pros

It simply works for us. Team chat sits at the center of how we communicate and the huddles are really handy when we need a quick audio call.

Cons

As the team grows and more channels get added, messages can disappear into threads pretty easily. It would also be much better if there were a free option available for communities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

AT

Alan Tang

Human Resources, 51-100 employees

4.0
July 2024

High level of personalization

Pros

Getting started with it is quick and it does a nice job of keeping conversations organized. The instant messaging and video calling work well and the level of personalization is a big plus too.

Cons

Its too expensive. Losing access to chat history unless you pay makes it hard to justify for fast-growing startups and communities especially when keeping an eye on cash burn is such a real concern.

Rating Distribution

Ease of use

9

Value for money

5

Customer Support

7

Functionality

8

NP

Nicolas Parra

Construction, 1-10 employees

5.0
July 2024

Good tool for communication

Pros

Using it with coworkers feels very simple and it's a really practical tool for staying in touch throughout the workday.

Cons

Every now and then, it freezes when I'm trying to switch between tabs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

SV

Sarah Vandiver

Civil Engineering, 11-50 employees

5.0
July 2024

Can add plugins

Pros

Being able to add plugins and hook it up with other apps through webhooks is really useful especially for getting notifications in one place.

Cons

The interface could use some work so it feels more visually appealing and a bit clearer to navigate and understand.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

9

AG

Armin Ghorbanpour

Higher Education, 500+ employees

5.0
July 2024

Lets me see who's available

Pros

Using it with university research groups has been really simple and the live chat makes communication much quicker. It's also helpful that you can immediately see who's available and who isn't which saves time. Compared with sending emails back and forth, this is a much faster way to stay in touch.

Cons

Some features are locked behind a paid plan which can be limiting. The free version also only keeps chat history for a set period of time so older conversations eventually disappear.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

7

MUL

MYOUNG UN LEE

Computer Software, 500+ employees

5.0
July 2024

inviting teammates takes no time

Pros

Setting up projects and channels is simple and inviting teammates takes no time. It supports real-time communication really well, whether that's one-on-one chats, group conversations or ongoing topic-based discussions inside each channel. Another thing that works nicely is being able to create separate channels for each task within the same project which makes it possible to manage work in different ways depending on the situation. On top of that, the platform runs very lightly so the overall experience feels fast and pleasant.

Cons

Since I'm only using the functions I actually need, I haven't run into any downsides at this point.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

MS

Mankirat Singh

Outsourcing/Offshoring, 500+ employees

5.0
July 2024

Detailed profile management

Pros

It has been really helpful for managing workflows and keeping team communication organized. The interface is clean and user-friendly, detailed profile management is a nice touch and sharing files with teammates works very well.

Cons

It can sometimes run out of memory and when that happens, notifications stop coming through. The search feature also isn't always reliable when trying to find a specific message from earlier conversations.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

AB

Alec Botts

Transportation/Trucking/Railroad, 51-100 employees

5.0
July 2024

Makes remote communication manageable

Pros

Quite user-friendly and simple to navigate. It makes internal communication much more manageable especially when working remotely with a team.

Cons

Those notification sounds are unforgettable in the worst way. If it's installed on your personal phone, disconnecting from work can be surprisingly difficult.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

AD

Alen Dervić

Apparel & Fashion, 1-10 employees

5.0
July 2024

Very well designed system

Pros

Pretty much every part of it feels fantastic and thoughtfully designed.

Cons

there's very little about it that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KG

Kim Gerhardt

Health, Wellness and Fitness, 11-50 employees

5.0
July 2024

Fun remote team communication

Pros

Working remotely most of the time, this has been a really enjoyable way to keep in contact with coworkers and stay connected throughout the day.

Cons

At times, when too many conversations are happening across different threads some messages can get buried and be hard to find.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

MA

Mujeezah Atinuke

Leisure, Travel & Tourism, 11-50 employees

5.0
July 2024

Productive chats and integrations

Pros

It has an user-friendly interface, real-time messaging, strong integrations and well-organized channels that really help improve productivity and team collaboration.

Cons

Screenshot feature in edit mode doesn't work and should be fixed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

OO

Oluwakemi Ogunsola

Financial Services, 11-50 employees

5.0
June 2024

Effortless audio and video calls

Pros

Communication through audio and video calls feels effortless with this tool and it really helps keep conversations flowing without hassle.

Cons

I've been using it for a long time now and honestly haven't run into any issues at all.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KB

Kim Bañares

Outsourcing/Offshoring, 101-500 employees

5.0
June 2024

Interface feels userfriendly

Pros

It stands out for how well it handles communication and teamwork, with real-time messaging, file sharing and an interface that feels very user-friendly to use.

Cons

constant flow of messages and notifications can sometimes become too much.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NF

Nijie Felicidario

Outsourcing/Offshoring, 51-100 employees

5.0
June 2024

Convenient for content management

Pros

Slack has been really useful for real-time communication and managing content in it feels simple and convenient.

Cons

The notifications can be a bit too much and end up feeling distracting or overwhelming.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AA

azza awad

E-Learning, 11-50 employees

5.0
June 2024

Versatile team communication powerhouse

Pros

I appreciate how versatile it is for team communication and collaboration. Having separate channels for different projects or topics, along with direct messages and threaded replies, helps keep conversations organized and makes information much faster to find. The integrations with a large variety of third-party tools and services also boost productivity by bringing updates and notifications into one place so there's less need to jump between apps. On top of that, file sharing, voice and video calls and searchable archives help teams stay productive and connected, whether everyone is in the same office or working across different locations. Overall, its user-friendly design and strong feature set make it a really valuable platform for improving teamwork and productivity in a modern workplace.

Cons

Being able to set up multiple channels for different projects or topics, along with direct messaging and threaded conversations, helps keep discussions organized and makes it quicker to locate the information you need.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

TR

Taylor Rose

Hospital & Health Care, 51-100 employees

4.0
June 2024

Extremely easy to use

Pros

The interface feels very easy to use and messages come through in real time which makes communication fast and convenient.

Cons

I often don't receive notifications when someone sends me a direct message. I also wish the platform offered more features beyond basic communication.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

6

AS

Alejandro Soler

Computer Software, 101-500 employees

5.0
June 2024

Provides a friendly, playful atmosphere.

Pros

After using it for a long time, it still feels like the most simple tool I've worked with. It's convenient, flexible and can be customized to fit the way each person prefers to work. It also connects with a lot of other software and tools which makes it much easier to use as a central place for managing information. I also really enjoy its friendly, playful atmosphere.

Cons

it can sometimes be overused. There are moments when too much information gets shared and some of it ends up getting lost along the way especially when documents are being shared.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10