Total 2047 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Financial Services, 101-500 employees

5.0
April 2024

Makes your team efficient

Pros

Really appreciate how organized and efficient a team can become when using it together.

Cons

Getting started isn't the simplest part but it's absolutely worth it once everything is set up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LA

Lavernea Anderson

Internet, 500+ employees

5.0
April 2024

Helps everyone stay up to date

Pros

Keeping in touch with teammates is really simple with it and it helps everyone stay organized, aligned and up to date on the same goals.

Cons

I sometimes have to refresh the app before new channel messages show up.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AR

Abegail Rico

Consumer Services, 500+ employees

5.0
March 2024

smooth team communication

Pros

Staying in touch with people on it feels reliable and conversations go through without any disconnection.

Cons

teams with only a small number of licenses really can't take full advantage of it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

MI

MURSHID IRSHAD

Marketing and Advertising, 101-500 employees

5.0
March 2024

Organized channels that transformed teamwork

Pros

Keeping team communication efficient has always been a priority and this tool completely changed how we handle it. It gives us a fast, well-structured way to message that feels far more organized than other options I've used. The simplicity is one of its best qualities. Just a few minutes after getting started, I had channels set up for different projects, departments and even casual team chats. That setup keeps discussions on topic and easy to find later which cuts out the mess and confusion that usually comes with long email threads.

Cons

Being limited to attaching only nine files at once can be a bit inconvenient when I need to send larger groups of documents. Even with that minor limitation, the wide range of features especially the organized channels and smooth integrations, still makes it an excellent choice for improving collaboration and productivity across a team.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

YC

Yuliya Charniyenka

Writing and Editing, 1-10 employees

5.0
March 2024

Its interface stands out

Pros

The user-friendly interface stands out. The channel-based setup is also really useful since it lets teams create dedicated spaces for different projects.

Cons

In larger teams with lots of chats, I did run into message overload. The nonstop flow of notifications can feel overwhelming and it takes a while to get them under control.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

9

A

Anonymous

Computer & Network Security, 1-10 employees

5.0
March 2024

Solid messaging experience

Pros

Using it has been a really solid messaging experience overall. The app comes packed with useful features and that makes it very enjoyable to use.

Cons

Overall it has been a very good app but the monthly cost can be expensive to keep up with.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

10

EM

Elias Mbogo

Information Technology and Services, 500+ employees

5.0
March 2024

Valuable collaboration tool for our team

Pros

It has become a really valuable collaboration tool for our team. It has helped everyone communicate better and boosted overall productivity. I can handle and troubleshoot most of our clients' issues through it without much hassle. The platform is very user-friendly, simple to use and quick to set up which makes it popular with everyone on the team. Customer support has also been outstanding. On top of that, it lets me connect with different teams and share information with everyone in real time which has made a big difference in how we collaborate and work together.

Cons

I'd still like to see more integrations added. Other than that, I'm genuinely happy and satisfied with its features and overall performance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Human Resources, 51-100 employees

5.0
March 2024

Packs a lot of functionality

Pros

feels simple to use yet it packs a lot of powerful functionality. It works really well as an all-in-one communication solution for remote teams and the integrations with various third-party APIs are a big plus since they can trigger automated notifications.

Cons

At this point I haven't run into any major issues or anything that gets in the way of my overall productivity.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AP

Ajaya Pudasaini

Information Technology and Services, 51-100 employees

4.0
February 2024

Easy to use design

Pros

The design is simple to navigate, it connects smoothly with other tools and it offers multiple ways to communicate, including chat, file sharing and video calls.

Cons

Every now and then there are minor bugs or service outages and managing notifications can get challenging when working with larger teams.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

5

Functionality

9

M

Matt

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

More than a year

5.0
February 2024

Slack helps Pickup the Slack

Pros

What I find most appealing about Slack is its simplicity and straightforwardness. I can effortlessly launch the application and engage in real-time conversations with my teammates.

Cons

there is not much I can fault about Slack because it just works. I am able to get my tasks done without any hassle.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sierra

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

More than a year

3.0
February 2024

Communication without Project Management

Pros

Slack simplifies internal communication, allowing for quick exchanges on the go.

Cons

It is challenging to link communication directly to specific tasks and projects without setting up integrations. Even with integrations, it's often easier to use a dedicated project management tool.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

GC

Gina Camacho

Staffing and Recruiting, 1-10 employees

3.0
February 2024

Getting too expensive

Pros

It does more than handle internal messaging. One thing I really appreciate is how many other apps it connects with since that lets me get alerts whenever a new action happens or an event comes up.

Cons

At the same time there seem to be quite a few features we are not using and it does not do a very good job of showing users what those are or how to take advantage of them. Because of that, I am not really sure what we are missing or how to get more return from the product. It is also starting to feel a little too expensive for the way we currently use it which is mostly for internal communication and I wish there were clearer ways to get more value out of it.

Rating Distribution

Ease of use

5

Value for money

3

Customer Support

6

Functionality

3

A

Anonymous

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

More than a year

5.0
February 2024

Very effective communication tool for companies

Pros

I appreciate having both desktop and mobile apps at my disposal, with the huddle feature being particularly impressive. It eliminates the need for other platforms for calls, even offering screen-sharing capabilities plus the ability to send notes to myself is a handy addition.

Cons

It could be made more user-friendly. For instance, the design of message threads could be improved, and I wish there were more customization options available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DB

Django Bola

Computer Software, 11-50 employees

5.0
February 2024

Can share our screen right away

Pros

Really simple to use and lets us communicate quickly, whether through messages or calls. We can even share our screen right away which helps us handle problems and other topics immediately. For working from home or in the office, every company needs a tool for communication and for sending PDFs and similar files in real time and we've been very happy with it.

Cons

The interface changed recently and at first I didn't like the new UI very much. It has gotten better with time though and after getting used to it, it feels more familiar now.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

MA

Mohammed Aftab

E-Learning, 1-10 employees

5.0
February 2024

Creative interface

Pros

Its user-friendly features and creative interface are the biggest highlights. It makes quick conversations with coworkers feel simple and even a little enjoyable.

Cons

Searching within threads can turn into a real headache. Messages from several weeks back are often pretty hard to find.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EM

Emil Maltesen

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

More than a year

5.0
February 2024

Easy to use but with many options

Pros

Compared to its competitors, Slack stands out for its user-friendliness. Integrating other tools is a breeze too.

Cons

Navigating through a large number of channels and chats can be challenging.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

O

Olena

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees

More than a year

4.0
February 2024

Slack platform review

Pros

I am fond of its functionality, which makes team communication and channel creation a breeze. The simple interface means newcomers quickly adapt to it.

Cons

I find the screen-sharing function less effective compared to competitors'.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

GM

Guillaume Mouleux

Computer Software, 1-10 employees

5.0
February 2024

Must-have for remote teamwork

Pros

This tool has become a must-have for remote teamwork because it connects smoothly with nearly every remote tool you can think of. With team and private channels, one-on-one or group audio and video calls, plus file sharing, it delivers a complete and polished experience all in one place.

Cons

The desktop and Android apps work flawlessly but the browser version feels a bit less polished. For example, it can be oddly hard to fully leave a group.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Printing, 11-50 employees

5.0
February 2024

Useful team organization tool

Pros

It's a really useful tool for keeping work organized with my teammates, managing tasks and staying on top of everything else.

Cons

Some integrations don't work very well and adapting to it can be difficult for older people.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

8

G

Gustavo

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

More than a year

1.0
February 2024

Recommended

Pros

User-friendly and speedy, Slack proves invaluable for internal communication.

Cons

During calls, it frequently encounters errors. There is definitely room for improvement in organizing workers' agendas.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

3