Total 2047 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

5.0
February 2024

Integral to internal communications.

Pros

The seamless integration of Slack with various third-party software used at my workplace is its standout feature for me. Expanding its capabilities through integration has minimized the need to switch between different apps, thus saving time and optimizing day-to-day operations.

Cons

Using Slack poses the risk of information overload, especially in companies like mine with a large workforce, leading to numerous team channels. There have been instances where important messages got lost among the flood of notifications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jamie

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees

More than a year

5.0
February 2024

Life saver for remote teams

Pros

In my opinion, Slack is the quintessential tool for enabling and enhancing remote work productivity. When set up efficiently, its combination of channels and direct messages replicates a physical workspace, fostering efficient and effective communication, with the added benefits of conversation recording, searchability, and categorization. I am genuinely enthusiastic about Slack!

Cons

I do not have many criticisms for Slack; I am really satisfied with how it functions. While I have heard colleagues mention that the notifications can be distracting, I have managed to devise a system that enhances my productivity rather than hampers it. However, it can be challenging collaborating with people who are not familiar with Slack.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Madeleine

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees

More than a year

5.0
February 2024

The Fastest Way to Communicate with Your Team

Pros

With team members scattered across different time zones, reaching them via email is not always feasible. Slack comes to the rescue, offering a swift way to connect with remote colleagues without cluttering up my inbox, ensuring prompt responses to queries.

Cons

I really wish there was a quicker way for me to mute or unmute notifications temporarily. Often, when I jump into a virtual meeting, I end up having to shut down the entire Slack app just to ensure that notifications won't interrupt the meeting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kevin

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

4.0
February 2024

Usage Review

Pros

Using Slack is EASY,it is easy and quick to pick up. Sharing large files and conducting presentations are a cinch with its user-friendly interface.

Cons

When I add people to a call, it might restrict the number of participants.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

L

Lisa

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

More than a year

5.0
February 2024

A great tool for our team

Pros

Its layout is straightforward and easy to navigate.

Cons

The absence of subcategories under channels is a drawback.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Ketevani

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

Less Than 6 months

5.0
February 2024

User Experience

Pros

I am drawn to Slack's aesthetics, including its design, colors, and logo.

Cons

It is not as intuitive to use as Zoom or Google Meet.

Rating Distribution

Ease of use

5

Value for money

10

Customer Support

5

Functionality

10

J

Jomon

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees

Less Than 6 months

5.0
February 2024

Easy to communicate to the team

Pros

It is incredibly flexible, making communication and sharing files a breeze.

Cons

Slack is slightly pricier compared to other platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MF

Mark Flores

Banking, 500+ employees

5.0
February 2024

Strong system overall

Pros

There's a reason so many tech companies rely on it. The messaging is simple, permissions can be set up in a lot of different ways, notifications are solid and there's plenty of room to customize the workspace and keep everything organized. Overall, it's a really strong system.

Cons

Anything tied to macros gets a little awkward. They do make the experience better once you use them but since it mostly comes down to typing commands into the void, they're not always easy to remember or keep track of.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

YD

Yash Dhawan

Security and Investigations, 101-500 employees

5.0
February 2024

Customization options boost productivity

Pros

it connects well with different communication tools, along with an user-friendly interface that makes sharing files, staying connected with coworkers and collaborating in real time feel very natural. The wide range of app integrations and customization options also helps boost productivity and keeps workflows more organized.

Cons

It can sometimes create information overload especially when there are too many channels and constant notifications which can hurt focus and become distracting. It can also get harder to manage larger teams or more complex projects if communication channels are not planned and organized properly.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

10

AR

Ankur Rathi

Information Technology and Services, 500+ employees

5.0
February 2024

Broad range of app integrations

Pros

Keeps communication flowing really well and the interface feels easy to use. Organizing discussions into channels makes it simple to navigate and quickly find the information that matters. On top of that, its wide range of app integrations boosts productivity and helps teams collaborate more effectively.

Cons

Notifications can sometimes become overwhelming and distracting. Adjusting the notification settings takes a bit of time especially when trying to stay updated without getting flooded by constant alerts.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

7

MA

Md Ashfak

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

More than a year

5.0
February 2024

A great tool for remote work, file sharing and team communication!

Pros

I am impressed by Slack's user-friendly approach and its comprehensive features for remote team collaboration.

Cons

There are not any downsides! Just integrating a drag-and-drop project management solution like Trello would make it a perfect platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Keith

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

5.0
February 2024

Slack is wonderful for devops product teams

Pros

It is a breeze to use and navigate, ensuring I can easily find relevant conversations and threads.

Cons

Integrating with other tools took some time.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

C

Caroline

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

Less Than 6 months

3.0
February 2024

Slack review

Pros

The instant messaging feature of Slack is a definite plus for me.

Cons

The interface of Slack can be quite confusing when you are just starting to use it.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

DS

Danyele Sousa

Marketing and Advertising, 1-10 employees

5.0
February 2024

Convenient for sharing files, audio, GIFs

Pros

I really love being able to show my team when I'm online, while also having both a group chat and private conversations with each team member. It's also really convenient to share files, audio, GIFs and other content without any hassle.

Cons

I don't have any complaints. Everything I've used has been simple to learn and the whole experience feels very natural and smooth.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Gauthier

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees

More than a year

3.0
February 2024

Useful tool for remote teams

Pros

It is straightforward to navigate, and I can create numerous channels to streamline communication.

Cons

The huddle tool (calling between members) is not very efficient. We frequently find ourselves switching to Google Meet instead.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

ARH

Alberto Rubio Huertas

Primary/Secondary Education, 1-10 employees

5.0
January 2024

Reasonably priced app

Pros

It is affordable, simple to use and setting up new chat channels or managing permissions is simple. It also lets you customize text and images within chat channels which is really useful.

Cons

If notifications aren't set up properly, the constant alerts can become overwhelming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MW

Mark Wilson

Marketing and Advertising, 1-10 employees

5.0
January 2024

Necessary for keeping me productive

Pros

Nearly a decade of daily use in and it still plays a big part in keeping me productive. It's made staying connected with coworkers much more effective than other productivity tools I've tried, to the point that they don't really compare.

Cons

After some of the recent updates, tracking down certain features has become harder than it used to be. That occasionally slows me down and makes the experience a bit frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

VG

Valentin Grisey

Computer Software, 11-50 employees

5.0
January 2024

Helped us move away from email

Pros

It has really helped us move away from relying on email inside the organization. Being able to create channels that are only open to certain team members makes it much easier to organize discussions by project. At the same time, starting quick cross-team conversations with different people across the company keeps things flexible when we need to form smaller discussion groups on the fly. The "Save for later" feature is also very useful because it helps me keep track of ongoing points without losing them in the constant flow of messages.

Cons

The way conversations are ordered in the left sidebar can make them hard to find again once you switch to another discussion.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

LH

Laure Herneque

Computer Software, 11-50 employees

5.0
January 2024

Wonderful calling feature

Pros

One-on-one chats are pleasant to use and the calling feature works really well too. Being able to create channels is a big plus and the option to add custom emojis is an extra touch that makes the whole experience more fun.

Cons

The UX isn't the most polished out there but overall the software still does what it's supposed to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

R

Renu

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

More than a year

5.0
January 2024

Best For Team Collaboration!!

Pros

The Huddle feature stands out as particularly useful, facilitating swift connections, screen sharing, and issue resolution with the team.

Cons

There is nothing to dislike about Slack; it offers a wide range of useful features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10