Total 2047 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

S

Swati

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

5.0
January 2024

Slack Review

Pros

Slack's streamlined interface and diverse channel options make it ideal for business communication. Its mobile version is equally efficient and accessible.

Cons

Slack is a bit more expensive than other applications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

More than a year

4.0
January 2024

One of the best software for team communication and collaboration

Pros

With instant messaging and channels for team-wide communication, Slack has become even more indispensable. The screen-sharing feature and integration with various apps further elevate its usefulness.

Cons

new updates bring UI changes that are not user-friendly. Unlike competitors like MS Teams or Zoom, there is no screen recording option. For logging or managing app preferences, it redirects to a web page.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

N

nana

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

5.0
January 2024

Good software with nice interface

Pros

Slack's ease of use, particularly on Android devices, along with its speed and versatility in chatting and making calls, makes it a standout choice for me.

Cons

Sometimes, the replay button is hidden, making it difficult to click.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lana

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

4.0
January 2024

good communicator

Pros

I adore Slack for its contribution to my productivity. Its ease of use and comfort in chatting are unmatched.

Cons

I dislike Slack when it operates slowly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

G

Guneet

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

Less Than 6 months

4.0
January 2024

Slack Review

Pros

It is an excellent tool for fostering team communication and collaboration.

Cons

The UI can sometimes be overly complex.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Z

Zain

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

Less than a year

4.0
January 2024

Communication Tool

Pros

The best aspect for me is the seamless communication across multiple locations and the ease of managing multiple channels and meetings. The separate workspaces for various tasks enhance its versatility for employees.

Cons

One common critique of Slack includes the potential for information overload. In large teams or active channels, the constant stream of messages can be overwhelming, and some users struggle to effectively manage or filter the notifications also, for some users, the cost associated with premium features may be a drawback.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D

Danny

Information Technology and Services, 11-50 employees

4.0
December 2023

The best communication you can get!

Pros

If you have to manage a team of diverse, international members, Slack is the best method you can use. I love how simple it is to create new workspaces with so much detail and control. I can have as few or as many members as I want, and everything will go very smoothly. Once the workspaces are up and running, we can immediately have a better connection with everyone we work with. And all the data is synced up and available to everyone, which is great. This is especially useful to communicate with team members in different countries.

Cons

Slack is amazing at video calls and sharing data through screen sharing, but it consumes a lot of data while doing so. It is especially concerning when a team member is on a site visit abroad and using a roaming connection, which limits the data resources. I would appreciate it if there was an option to reduce the data usage. And then there are the controls that are always in the way of what youre doing, whether it’s a video call or just navigating around the software. It would be very helpful if they could be minimized into a floating button or at least be able to move out of the way until needed.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

B

Bradley

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

More than a year

2.0
December 2023

Good tool, bad team experience.

Pros

Despite occasional glitches, the mobile app enhances team collaboration, particularly in remote work setups.

Cons

The app was glitchy across iOS and Android devices, requiring constant reinstallation to fix errors.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

5

HR

Heiko Rahlfs

Computer Software, 11-50 employees

5.0
December 2023

Works across all kinds of devices

Pros

The setup and day-to-day use are very simple which makes getting started quick. It works across all kinds of devices and it's just as useful for collaboration inside the company as it is for working with people outside the organization.

Cons

It's not a low-cost solution. There's also a real risk of important know-how getting buried in the tool so clear usage rules need to be defined from the start.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

BGD

Biova Gatien DANGNON

Consumer Goods, 11-50 employees

5.0
December 2023

Awesome online communication tools

Pros

This software makes it possible to communicate online and hold online meetings without any hassle.

Cons

The service quality is really good overall although the site does bug out from time to time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

BF

Benjamin FARGUET

Insurance, 101-500 employees

5.0
December 2023

Solid alternative to email

Pros

Simple to set up and it feels just as user-friendly on a computer as it does on a smartphone through the app. It's excellent for instant communication, whether it's one-on-one chats or group discussions. it's a really strong alternative to relying on email for everyday communication.

Cons

I haven't really come across any negative points with this software. It feels well optimized, polished and without any noticeable flaws.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

C

Colby

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees

More than a year

5.0
December 2023

Slack: Optimal Tool for BIM & Live Chat

Pros

Slack facilitates effective collaboration through its audio and video conferencing capabilities.

Cons

Now that it offers video conferencing tools, I do not have any other complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F

Francis

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

5.0
December 2023

The Digital HQ for Effortless Teamwork

Pros

I appreciate how Slack streamlines team communication, offering a simple and organized platform that keeps everyone connected, fostering smooth collaboration.

Cons

I struggle to find much to dislike about Slack. If I had to nitpick, sometimes the notifications can be overwhelming, but it is a small trade-off for staying informed. Overall, it is an excellent platform for team communication.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sebastian

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

4.0
December 2023

Great tool for collaborating across the globe

Pros

Slack's robustness ensures minimal downtime or disruptions, making it a dependable choice.

Cons

The learning curve for new users, especially those who are not tech-savvy, is steep, and it takes some time for people to fully understand how to use Slack effectively.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

FB

Florian Bousseaud

Professional Training & Coaching, 51-100 employees

5.0
December 2023

Chat feels fluid

Pros

The chat feels very fluid and being able to create discussion groups makes teamwork much more practical. I also really appreciate the option to add custom emojis, plus all the different plug-ins like Jira and GitLab that make the tool highly connected and very customizable.

Cons

The interface isn't always user-friendly though. Finding the calling feature (huddle) can sometimes be confusing and keeping track of new messages in active threads or messages where I've been tagged can end up feeling pretty tedious.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

N

natia

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

4.0
December 2023

Slack is a part of my working process.

Pros

Slack requires no prior expertise; it is incredibly user-friendly. The availability of an Android app enhances accessibility, ensuring fast and quality communication, with the added advantage of seamless integration with other programs.

Cons

I use Slack daily and can not find anything negative to say about it. It is a great product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

L

Lee

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

More than a year

5.0
December 2023

much better than teams

Pros

Whether in the office or working remotely, Slack proves to be a reliable tool for informal check-ins and seamless group creation, even involving external parties.

Cons

Social dynamics work much better within an organization than in open groups I am a part of. While Slack excels in its function, I sometimes worry about its always-on nature detracting from deep work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

QP

Quentin Pierre

Internet, 1-10 employees

5.0
December 2023

Clear and customizable interface

Pros

Being able to chat with the team instantly across multiple channels makes collaboration much more efficient. The interface is clear, practical and customizable which makes it pleasant to use every day. The API is also a real advantage since it can receive notifications from other systems. On top of that, audio and video calls are built right in and the screen-sharing feature is especially valuable when working remotely.

Cons

A paid subscription becomes necessary once you start dealing with a large volume of messages. The platform is also not decentralized and when outages happen, it can be quite critical.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LB

LUCAS BACHELLERIE

Marketing and Advertising, 1-10 employees

5.0
November 2023

Can be automated with external tools

Pros

Having several workspaces synced in one place has really helped me stay more productive. A big plus is how well it can be automated with lots of external tools which makes day-to-day work much more efficient.

Cons

File sharing can be a bit limiting at times especially because of the storage space available and the way files are managed inside conversations which can make things tricky.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Marketing and Advertising, 1-10 employees

5.0
November 2023

Has a natural feel to it

Pros

Working in it feels very natural thanks to the simple interface. It makes collaborating with customers and coworkers much more simple. I also really appreciate being able to chat across different channels and the way apps and files can be integrated smoothly into the platform is a big plus.

Cons

The amount of information can be overwhelming which makes it quite easy to miss messages. Another downside is the pricing since some features are only available in paid plans which can be limiting for smaller teams or businesses.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8