Breno
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
More than a year
“Great tool to communicate with all our remote workers”
Pros
Within our company, Slack serves as the primary platform for internal communication, offering an organized approach to channel separation and responsibilities.
Cons
It can become overwhelming for some employees, while others complain about the lack of tracking functionalities. It is hard to please everyone!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Raymond Kouhouènou
Retail, 11-50 employees
“Good piece of software”
Pros
It's a really good piece of software that lets you work remotely from anywhere in the world.
Cons
The software is very simple to manage.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Anonymous
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
More than a year
“Slack Insight”
Pros
Slack enables effective communication through audio, live chat, BIM, and video conferencing.
Cons
I have no complaints since Slack now offers video conferencing capabilities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nelson
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees
More than a year
“The best chat for work”
Pros
For remote work, Slack stands out as the go-to communication tool, offering seamless integration with platforms like HubSpot, Airtable, and PandaDoc for receiving timely notifications. Its ability to create various channels and facilitate community building adds to its allure.
Cons
there is nothing significant to mention. Sometimes, there are minor bugs like recording a video or audio message where the audio is missing, which can be a bit annoying since I have to redo it, but it is infrequent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees
More than a year
“The best collaboration tool”
Pros
I appreciate Slack's user-friendly interface, both in its old and new versions. It offers a wide range of features, including real-time chat, file sharing, and video conferencing, across various platforms.
Cons
There is nothing to complain about. The tool has always been perfect and continues to improve.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachel
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
Less Than 6 months
“Excellent Product”
Pros
The option to schedule notifications and set statuses, along with the ability to create multiple channels for communication, enhances productivity on Slack.
Cons
It is a bit beyond our budget, but we are making an effort because it is worth it.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Anonymous
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees
More than a year
“Great for team communication but I assume much more as well”
Pros
I primarily utilize Slack's chat feature for communicating with colleagues, finding its threading functionality highly effective.
Cons
I find video/calls slower compared to dedicated services.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Destiny
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees
More than a year
“Slack”
Pros
By establishing channels, Slack facilitates efficient communication among colleagues, especially when working on client projects. Its real-time sharing capabilities prove invaluable, especially under tight deadlines.
Cons
The minimum file storage available can be inconvenient. Sending files via Slack rather than email can be problematic because Slack gradually removes files, and you only receive as much storage as your business pays for.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maciej
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
More than a year
“Great tool for home office wrok mode”
Pros
Slack impresses with its speed, ease of use, functionality, integrations with other software, and mobile accessibility.
Cons
Occasionally, push notifications about messages are delayed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nikita
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
More than a year
“Great Internal Messenger”
Pros
Features like chats, connectivity integrations, huddles, call quality, and the ability to draw contribute to Slack's appeal.
Cons
It is annoying when integrated apps reappear, especially if you do not use them personally.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
emily
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
More than a year
“Slack”
Pros
Slack bridges the gap between remote offices, fostering connectivity and collaboration effortlessly.
Cons
We primarily use Slack for staff communication, and I have not encountered any negative experiences based on our usage level.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees
More than a year
“My favorite Business Messaging App”
Pros
Voice and video huddles in Slack are invaluable for quick one-on-one or team meetings without the hassle of setting up invites elsewhere.
Cons
I have no complaints about Slack. It is consistently accessible and reliable whenever I use it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angel
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
Less than a year
“A very useful tool for collaboration in a n organization.”
Pros
The standout feature of Slack for me is its seamless file, image, and content sharing capabilities among team members. It streamlines collaboration and allows for effortless file management and editing.
Cons
There are some limitations regarding data retention, and the associated costs can be a concern.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Information Technology and Services, 11-50 employees
“Custom themes and flexible chats”
Pros
I enjoy being able to change the theme across the entire app which feels amazing. It also comes with a lot of useful features that give me flexibility, whether I want to post in a group or message someone individually. On top of that, it creates separate threads for replies which makes conversations much easier to follow.
Cons
Most of the time I use it on my MacBook but I also have an Android phone that doesn't even let me install it from the Play Store. My device is an OPPO A3S so I understand it's fairly old but I still expected the app to at least install even if some features were limited.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
5
Liliane
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
“My experience with Slack”
Pros
Slack is my go-to for seamless communication with both my team and customers. Its user-friendly interface, coupled with conversation history, makes interactions efficient and enjoyable.
Cons
conversations in the mobile app encounter bugs, and messages may arrive late if the connection is poor. However, apart from these issues, I believe Slack is well-executed.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Nuno
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees
More than a year
“My first choice for company communications”
Pros
What truly drives my enthusiasm for Slack is its extensive range of customization plugins and integrations. These third-party plugins expand the application's functionality exponentially, allowing for diverse communication methods that enrich our team interactions.
Cons
the synchronization between devices is not perfect, I have received notifications on my phone while checking messages on my PC.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pierre Joseph Delafosse
Writing and Editing, 11-50 employees
“Free plan covers a lot”
Pros
The free version already handles a huge amount and getting started with it is very simple. It brings together everything needed for an association's day-to-day life: group channels, direct conversations and file sharing.
Cons
Once your organization becomes too large, the free version is no longer enough.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
More than a year
“My most used tool”
Pros
My day revolves around Slack for chats, meeting notes, knowledge sharing, and calls. I admire companies that embrace Slack, as it signifies a modern approach to communication.
Cons
I often find myself caught off guard by major changes in Slack. It would be beneficial if they provided advance notice, along with a clear way to preview upcoming changes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michel
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees
Less Than 6 months
“Reviews slack”
Pros
Consolidating all communications in one place, Slack streamlines collaboration for teams.
Cons
It can be cumbersome to read entire threads to find specific information.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ingmar
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
More than a year
“Nice and quick comms within the company floors”
Pros
Slack provides essential options for internal communications, ensuring accessibility and updates throughout the day.
Cons
Simplifying the setup process, perhaps by offering basic and extended daily use options, could make Slack more user-friendly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10