Total 2047 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M

Mat

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

More than a year

5.0
September 2023

An all encompassing communication tool

Pros

Slack excels in informal communication and efficient file sharing, with added video conferencing capabilities further enhancing its utility.

Cons

The pricing seems a bit high for the services provided, especially considering overlaps with other services like Google Workspace.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sanjay

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

Less Than 6 months

5.0
September 2023

user Experience

Pros

Slack facilitates real-time communication among teams, improving collaboration and productivity. From software development discussions to file sharing, Slack serves as a centralized hub. Its integration with various products and services streamlines workflow management.

Cons

When sending messages in channels, it is difficult to know if they have been seen or not, which can be frustrating when awaiting replies. Having options to confirm message views would be incredibly helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joshua

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

Less than a year

4.0
September 2023

The almight community platform.

Pros

Their community aspect facilitates connection, information sharing, and mutual support among users.

Cons

There is nothing significant to mention; Slack fulfills all my needs without exception.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

Y

Yeswanth

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 101-500 employees

Less Than 6 months

5.0
September 2023

The Communication tool that changed my work life

Pros

Encouraging teams to utilize Slack less frequently for communication via email and other channels can enhance productivity. The platform's channels, threads, and file-sharing tools simplify collaboration, while fostering a sense of community among team members.

Cons

As a Slack user, I find that customization options for notifications are quite limited, leading to an overflow of information also the search function is not always accurate, making it challenging to locate specific information, especially outdated files and messages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mayank

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

4.0
September 2023

Good and nice features

Pros

From live chats to group conversations, Slack offers diverse communication options.

Cons

The separate thread for replying can be confusing for some users.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Jennifer

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees

More than a year

5.0
September 2023

An Awesome Internal Communication Tool at Work!!

Pros

Since discovering Slack two years ago, it has become an essential tool for internal company communication. Its customizable notification settings and message editing feature enhance efficiency, while the shift from email to Slack messages ensures rapid responses.

Cons

While I like almost everything about Slack, sometimes I miss replies buried within long message threads. It is necessary to double-check for bolded "reply" indicators.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Thien

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

4.0
September 2023

A team communication platform that is actually fun to use

Pros

Slack's visually appealing interface sets it apart from other team communication platforms, with organized channels and fast search capabilities enhancing user experience.

Cons

Finding the right balance with Slack notifications can be challenging. It seems to be either inundated with too many notifications or receiving none at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

More than a year

5.0
September 2023

Team slack

Pros

Their ability to unite internal and external teams across different locations and time zones makes it invaluable for freelancers and businesses alike.

Cons

Despite the limited storage provided unless you subscribe, I do not have many complaints about Slack.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees

Less than a year

5.0
September 2023

The best platform for team members to connect, discuss and post

Pros

I am particularly impressed by Slack's flexibility in allowing theme changes for the entire app. Its array of features, including group and individual messaging options and threaded conversation replies, enhance communication efficiency.

Cons

I mainly use Slack on my MacBook. However, on my Android device (OPPO A3S), I can not even install Slack from the Play Store. I know it is an older phone, but I expected at least to install the app, even if I might not be able to access all the features. :(

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anthony

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

More than a year

5.0
September 2023

Overall great but can be overwhelming

Pros

Implementing Slack for internal communication is straightforward and effective.

Cons

Having too many channels can be an internal problem, making it difficult to find older messages.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SB

sandrine boulay

Human Resources, 500+ employees

5.0
September 2023

Every company should have it

Pros

It is the tool every company should have if it wants to move faster and go further. It brings together convenience, efficiency and practicality in a way that really helps daily work.

Cons

Getting started with it was a little complicated at first.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

G

Grant

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 101-500 employees

More than a year

5.0
September 2023

Best of breed collaboration tool & internal knowledge base.

Pros

it is easy to use their intuitive UI, and reliable performance make it stand out, requiring minimal training.

Cons

As the number of channels grows, notifications can become overwhelming, and it is easy to lose track of threads in busy channels.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Charles

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

Less than a year

4.0
September 2023

Cannot compete with Microsoft Teams!

Pros

Quick communication with the team is made possible through Slack.

Cons

Unlike Teams, Slack is not bundled with MS Office, which may be a downside for some users.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

N

Nabil

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

5.0
September 2023

My experience about slack

Pros

My experience with Slack has been nothing short of excellent, characterized by ease of use and rich content.

Cons

I have not encountered anything negative about the app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 51-100 employees

5.0
September 2023

Offers paid and free versions

Pros

Having both free and paid options is a big plus and the free version still gives you a lot of value for what you get.

Cons

The video quality could definitely be improved. At work, we still prefer Zoom for both internal and external meetings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees

More than a year

5.0
September 2023

Awesome Business Communication Tool!

Pros

I like several aspects of Slack: effortless messaging, the helpful huddle feature for goal alignment, customizable notifications, user-friendly interface, dark theme for eye comfort, versatile media attachments, private channel creation, message scheduling, and its role in fostering camaraderie among colleagues.

Cons

The pricing is a bit steep, and there are several areas for improvement: better huddle and video conferencing capabilities, more frequent updates and new features, smoother emoji selection process, and improved display picture functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees

More than a year

4.0
September 2023

Slack honest review

Pros

Whether free or paid, Slack offers exceptional value, catering to various team needs effectively.

Cons

The video quality in Slack could be improved. At work, we prefer using Zoom for both internal and external meetings due to its superior video quality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

F

Faye

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees

Less than a year

5.0
September 2023

Slack Review

Pros

Their user-friendly interface and versatility make it a standout choice. Its ease of setup ensures swift adoption by all team members, while the abundance of integrated apps enhances its utility for various purposes from messaging and calls to casual interactions and team celebrations.

Cons

Sometimes, others hesitate to send a message when they see that you're in a call or huddle also it is frustrating that I can not access old conversations in the channel, so I have to remember to download and screenshot files and instructions for future reference.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees

Less than a year

5.0
September 2023

Great tool for communicating with a remote team

Pros

it simplifies real-time communication and file sharing, particularly for remote teams.

Cons

Navigating Slack can be challenging at times, especially for users who do not utilize all its functions to their full capacity.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

10

AR

Ando Rantoanina

Luxury Goods & Jewelry, 1-10 employees

5.0
September 2023

A refreshing boost for freelancing

Pros

It has brought a refreshing boost to freelancing. Even though all of us work remotely, it really gives the feeling of being part of an actual team. The communication feels more friendly and more simple and on top of that, keeping track of each project becomes much simpler.

Cons

Setting it up is almost too open. Anyone can create discussion channels and before long, it can start to feel overwhelming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10