Mat
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees
More than a year
“An all encompassing communication tool”
Pros
Slack excels in informal communication and efficient file sharing, with added video conferencing capabilities further enhancing its utility.
Cons
The pricing seems a bit high for the services provided, especially considering overlaps with other services like Google Workspace.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sanjay
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees
Less Than 6 months
“user Experience”
Pros
Slack facilitates real-time communication among teams, improving collaboration and productivity. From software development discussions to file sharing, Slack serves as a centralized hub. Its integration with various products and services streamlines workflow management.
Cons
When sending messages in channels, it is difficult to know if they have been seen or not, which can be frustrating when awaiting replies. Having options to confirm message views would be incredibly helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joshua
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees
Less than a year
“The almight community platform.”
Pros
Their community aspect facilitates connection, information sharing, and mutual support among users.
Cons
There is nothing significant to mention; Slack fulfills all my needs without exception.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Yeswanth
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 101-500 employees
Less Than 6 months
“The Communication tool that changed my work life”
Pros
Encouraging teams to utilize Slack less frequently for communication via email and other channels can enhance productivity. The platform's channels, threads, and file-sharing tools simplify collaboration, while fostering a sense of community among team members.
Cons
As a Slack user, I find that customization options for notifications are quite limited, leading to an overflow of information also the search function is not always accurate, making it challenging to locate specific information, especially outdated files and messages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mayank
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees
“Good and nice features”
Pros
From live chats to group conversations, Slack offers diverse communication options.
Cons
The separate thread for replying can be confusing for some users.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jennifer
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
More than a year
“An Awesome Internal Communication Tool at Work!!”
Pros
Since discovering Slack two years ago, it has become an essential tool for internal company communication. Its customizable notification settings and message editing feature enhance efficiency, while the shift from email to Slack messages ensures rapid responses.
Cons
While I like almost everything about Slack, sometimes I miss replies buried within long message threads. It is necessary to double-check for bolded "reply" indicators.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thien
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees
More than a year
“A team communication platform that is actually fun to use”
Pros
Slack's visually appealing interface sets it apart from other team communication platforms, with organized channels and fast search capabilities enhancing user experience.
Cons
Finding the right balance with Slack notifications can be challenging. It seems to be either inundated with too many notifications or receiving none at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees
More than a year
“Team slack”
Pros
Their ability to unite internal and external teams across different locations and time zones makes it invaluable for freelancers and businesses alike.
Cons
Despite the limited storage provided unless you subscribe, I do not have many complaints about Slack.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
Less than a year
“The best platform for team members to connect, discuss and post”
Pros
I am particularly impressed by Slack's flexibility in allowing theme changes for the entire app. Its array of features, including group and individual messaging options and threaded conversation replies, enhance communication efficiency.
Cons
I mainly use Slack on my MacBook. However, on my Android device (OPPO A3S), I can not even install Slack from the Play Store. I know it is an older phone, but I expected at least to install the app, even if I might not be able to access all the features. :(
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anthony
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees
More than a year
“Overall great but can be overwhelming”
Pros
Implementing Slack for internal communication is straightforward and effective.
Cons
Having too many channels can be an internal problem, making it difficult to find older messages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sandrine boulay
Human Resources, 500+ employees
“Every company should have it”
Pros
It is the tool every company should have if it wants to move faster and go further. It brings together convenience, efficiency and practicality in a way that really helps daily work.
Cons
Getting started with it was a little complicated at first.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Grant
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 101-500 employees
More than a year
“Best of breed collaboration tool & internal knowledge base.”
Pros
it is easy to use their intuitive UI, and reliable performance make it stand out, requiring minimal training.
Cons
As the number of channels grows, notifications can become overwhelming, and it is easy to lose track of threads in busy channels.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charles
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees
Less than a year
“Cannot compete with Microsoft Teams!”
Pros
Quick communication with the team is made possible through Slack.
Cons
Unlike Teams, Slack is not bundled with MS Office, which may be a downside for some users.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nabil
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees
“My experience about slack”
Pros
My experience with Slack has been nothing short of excellent, characterized by ease of use and rich content.
Cons
I have not encountered anything negative about the app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 51-100 employees
“Offers paid and free versions”
Pros
Having both free and paid options is a big plus and the free version still gives you a lot of value for what you get.
Cons
The video quality could definitely be improved. At work, we still prefer Zoom for both internal and external meetings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 500+ employees
More than a year
“Awesome Business Communication Tool!”
Pros
I like several aspects of Slack: effortless messaging, the helpful huddle feature for goal alignment, customizable notifications, user-friendly interface, dark theme for eye comfort, versatile media attachments, private channel creation, message scheduling, and its role in fostering camaraderie among colleagues.
Cons
The pricing is a bit steep, and there are several areas for improvement: better huddle and video conferencing capabilities, more frequent updates and new features, smoother emoji selection process, and improved display picture functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 51-100 employees
More than a year
“Slack honest review”
Pros
Whether free or paid, Slack offers exceptional value, catering to various team needs effectively.
Cons
The video quality in Slack could be improved. At work, we prefer using Zoom for both internal and external meetings due to its superior video quality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Faye
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 11-50 employees
Less than a year
“Slack Review”
Pros
Their user-friendly interface and versatility make it a standout choice. Its ease of setup ensures swift adoption by all team members, while the abundance of integrated apps enhances its utility for various purposes from messaging and calls to casual interactions and team celebrations.
Cons
Sometimes, others hesitate to send a message when they see that you're in a call or huddle also it is frustrating that I can not access old conversations in the channel, so I have to remember to download and screenshot files and instructions for future reference.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
IT, Human Resources, Retail, Workforce Management, Utility, Commercial, Customer Service, Sales Tracking, Education, Finance, Financial Reporting, Estimation, 1-10 employees
Less than a year
“Great tool for communicating with a remote team”
Pros
it simplifies real-time communication and file sharing, particularly for remote teams.
Cons
Navigating Slack can be challenging at times, especially for users who do not utilize all its functions to their full capacity.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
Ando Rantoanina
Luxury Goods & Jewelry, 1-10 employees
“A refreshing boost for freelancing”
Pros
It has brought a refreshing boost to freelancing. Even though all of us work remotely, it really gives the feeling of being part of an actual team. The communication feels more friendly and more simple and on top of that, keeping track of each project becomes much simpler.
Cons
Setting it up is almost too open. Anyone can create discussion channels and before long, it can start to feel overwhelming.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10