Total 2047 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CL

Caroline Luque

Financial Services, 500+ employees

4.0
November 2022

Useful chat history

Pros

Conversation history is very useful. Whenever I join a new project channel, I can go back and read older messages at any time. Being able to see discussions that happened even before I was added helps me catch up quickly and understand the progress of the project without missing important context.

Cons

The weak point for me is the video calling. Calls are not very stable, with random lag happening during conversations and it often takes too long before a call actually connects.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

8

A

Anonymous

Accounting, 500+ employees

5.0
November 2022

amazing user experience

Pros

Right away the user experience feels polished. It's a very modern and professional tool packed with amazing features.

Cons

I'm still using the platform so I need more time to test it fully.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

DEN

Dana Ella Noueihed

Architecture & Planning, 1-10 employees

5.0
November 2022

Private and internal chat channels

Pros

It is very simple to use and lets you create different channels for different topics across the company, plus private and internal chat channels between participants.

Cons

It could really use an internal calendar for better organization. If you already rely on other tools like AnyDesk, Task or Google Calendar, it's not essential but it would still be a nice addition.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JA

Joanne Arnaiz

Education Management, 51-100 employees

4.0
November 2022

Screen sharing makes training better

Pros

One feature that really helps is being able to share my screen and even record it, then send it to another teammate who needs help with the same process. It makes training much more convenient and effective.

Cons

I do wish the chatroom offered more themes. Having more variety and some extra visual effects would make it feel more lively and a bit more special.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

MZ

Muhammad Zaghloul

Electrical/Electronic Manufacturing, 101-500 employees

5.0
November 2022

Quick teamwork and file sharing

Pros

Being able to share files with other team members so quickly has been the biggest plus for me. I also really appreciate the flexibility to customize both private and public channels, along with the real-time messaging. On top of that, having a message history to go back and review later is very useful.

Cons

Up to this point I haven't run into any major issues. That said, the first time using it can feel a bit confusing although it becomes much more familiar after a while. I've also noticed that calls occasionally freeze or disconnect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Information Technology and Services, 11-50 employees

5.0
November 2022

can use it on any device

Pros

Using it on both my phone and PC has been very convenient and it comes with plenty of useful features right when I need them.

Cons

I haven't run into any issues while using it so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CDUF

Carlos Daniel Urbina Fernandez

Warehousing, 11-50 employees

5.0
November 2022

comfortable interface for chat users

Pros

The interface feels very comfortable especially for people who already have experience with similar platforms or are coming from Discord.

Cons

you can't do many things unless you're the server administrator.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

RB

Romario Bennett

Human Resources, 51-100 employees

4.0
November 2022

Simple yet powerful collaboration tool

Pros

It is a simple yet powerful collaboration tool that makes it quick to set up and jump into both public and private channels. It works really well for asynchronous communication and the notifications and replies features make it simple to keep track of recent messages and respond without missing the flow of conversation.

Cons

There is definitely a bit of a learning curve at the beginning and it takes some time to get fully comfortable with everything. That said, it ends up being worth it once you settle in. It also doesn't perform very well on slow Wi-Fi although that feels more like a connection issue than a platform problem. Another thing missing is a time-specific last seen status for users or contacts. If you're part of a lot of groups or channels, important messages can also get buried unless your settings are adjusted to push priority conversations to the top though that is customizable and mostly only a problem early on.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

9

Functionality

9

HKSK

Hari Krishna Siva Kumar

Computer Software, 51-100 employees

5.0
November 2022

allows me to attach stuff to conversations

Pros

Using it every day has been a really positive experience. It's very simple to navigate, works really well overall and the mobile app is just as solid when I'm away from my desk. The huddle feature is especially useful because it lets me connect with the team quickly without any hassle. All in all, it's definitely one of the best tools I rely on on a daily basis.

Cons

I can't attach something to an existing conversation while editing a message so it ends up being posted as a separate message instead. I've also noticed that when connecting it with other tools through Zapier, the thread link option only shows up in certain cases which can be limiting.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AM

Alexandra Mindrila

Computer Games, 51-100 employees

5.0
November 2022

can tag specific teammates

Pros

it connects well with so many other tools. It's really handy being able to create channels or send messages to a bunch of people at once, tag specific teammates, customize notifications and set a status whenever needed.

Cons

Every now and then although it doesn't happen often, messages arrive a bit late or an error shows up.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Consumer Services, 500+ employees

5.0
November 2022

Lets us send automatic messages

Pros

It has been very user-friendly. It puts everything needed in one place like video and voice calls, screen sharing and document sharing. It can even be customized to send automatic messages and there are games you can play too.

Cons

I haven't run into any downsides so far. For remote work especially, this has been the best communication platform for me.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

AB

Amanda Bond

Marketing and Advertising, 1-10 employees

4.0
November 2022

appealing price

Pros

Great for instant messages. It makes it possible to carry out full conversations online, keep them organized by topic and include exactly the right people for each discussion. The pricing is also incredibly appealing because the free version gives you all the core functionality, as long as you don't need to go back very far for older files. When an organization sets up the interface thoughtfully, it turns communication across teams and departments into something effortless.

Cons

The challenge is that everyone communicates differently so if an organization doesn't put clear rules and structure in place for how Slack should be used, things can get messy fast. I've seen some clients build a very well-organized system that genuinely supports their business, while others let it turn into a constant source of distraction that disrupts their workflows.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

9

MALH

Mario A López H

Venture Capital & Private Equity, 101-500 employees

5.0
November 2022

Better team communication

Pros

At a lot of companies in Mexico WhatsApp is still the default for chatting with work groups and coworkers but important information usually gets buried under too many messages. This tool fixes that exact problem by keeping communication much more organized.

Cons

It's still pretty expensive for a small or medium-sized company.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Marketing and Advertising, 1-10 employees

5.0
November 2022

The right fit

Pros

With so many messaging tools available, picking the right one for a business isn't always simple. Still, this one is hard to go wrong with. It's simple to use, fits nicely into existing workflows and works well with the business processes already in place. On top of that, the witty and playful tone makes everyday communication much more enjoyable. If you want an all-in-one messaging platform that helps your team stay productive, this is absolutely a solid choice.

Cons

The part that could use the most improvement is the search feature. Finding the exact message or information you need can be frustrating at times. It would help to have better result organization or even suggested related keywords to make searches more useful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

8

PW

Peter Wolfley

Government Administration, 500+ employees

5.0
November 2022

Brings teams together

Pros

it connects well with almost everything. It feels incredibly versatile and it does an excellent job of bringing together teams from different departments and work areas in one place.

Cons

Notification system is frustrating. Important messages from teammates sometimes get missed because the alerts and notifications do not always come through when they should.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

GB

Gabriel Bello

Human Resources, 11-50 employees

5.0
November 2022

consistent experience

Pros

Using it feels very user-friendly and the overall experience is consistent while still having a bit of personality. The integrations work really well and the customization options are spot on which makes it possible to create a fun space for coworkers.

Cons

A few integrations aren't available right out of the box and the live calling feature can be a little inconsistent at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

LR

Lauren Rich

Chemicals, 51-100 employees

5.0
November 2022

Keeps our remote company connected

Pros

It has been a huge part of how our 100-person remote company stays connected and I genuinely love using it. It's our primary communication tool and the features I rely on most are direct messages and channel conversations. Reaching people is quick and convenient whether I'm on the mobile app or using my laptop.

Cons

The app can take up quite a bit of storage on my phone. If you use it heavily like I do, the cache can grow fast and end up using a lot of MB.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DV

daniel villate

Mechanical or Industrial Engineering, 1-10 employees

5.0
November 2022

Share files securely with Slack

Pros

Being able to create channels and workgroups makes collaboration much more organized. It also lets you share files securely, start group calls and keep projects managed in one place which is really useful for team communication.

Cons

A lot of the more advanced features are only available with a paid plan since the free version doesn't include all of its tools and options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

RR

Remo Remo

Food & Beverages, 101-500 employees

5.0
November 2022

Helpful team chat overall

Pros

It is easy to use once you're in although getting an account set up isn't always that simple.

Cons

I've noticed the lag when uploading files even when the files are very small.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Design, 101-500 employees

4.0
October 2022

awesome calendar management

Pros

The calendar management has been the biggest advantage for me and it has had a real impact on helping my business grow.

Cons

I'm less satisfied with access control and permissions because handling tasks there is very slow.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7