Total 2047 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MR

Megha Rajpara

Computer Software, 11-50 employees

5.0
October 2022

Important part of web development work

Pros

It has become a very important part of web development work. It's a valuable tool for team collaboration, remote work and a lot more.

Cons

It gives developers a flexible platform to collaborate. There can be a bit of complexity at the beginning but overall it's a good tool.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

9

AH

Andrew Hulett

Staffing and Recruiting, 51-100 employees

5.0
October 2022

Helps our remote team collaborate smoothly

Pros

Slack is an user-friendly, flexible platform that's simple to use and helps our remote team collaborate smoothly even when we're spread across different locations.

Cons

The built-in video conferencing feels fairly basic compared with platforms like Teams. It would be much better with stronger features and a more polished interface.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

7

TP

Timmyleh Pocong

Information Technology and Services, 500+ employees

5.0
October 2022

I enjoy everything about it

Pros

Using this for the second time as my instant messaging software has reminded me why I enjoy it so much. It feels noticeably better than other messaging apps especially when it comes to notifications, photo and video sharing, screen sharing and the rest of its communication features. All of that helps create a really positive user experience, particularly when staying in touch with other users or collaborating with team members.

Cons

At this point, I haven't come across anything that feels like it needs improvement. Overall, it's doing an excellent job as a high-quality communication platform.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JB

Jitendra Bhojwani

Writing and Editing, 1-10 employees

5.0
October 2022

Incredible file-sharing features

Pros

As a blogger the communication and file-sharing features are exactly what I need and they've been the biggest highlight for me. Notifications, private messages and mentions also make staying on top of conversations really convenient. On top of that, the app runs reliably without lag or choppy performance which makes it even more enjoyable to use.

Cons

Audio and video calls still need serious improvement. The motion can feel choppy and the sound quality isn't always clear so it often misses that natural one-on-one conversation feel.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

LGR

Leonel Galeana Rebolledo

Computer Software, 1-10 employees

5.0
October 2022

Has everything we need

Pros

We really appreciate being able to receive messages and notifications, make video calls, share files and present our screen to coworkers all in one place. It's a tool that truly has everything we need. We highly recommend it because it keeps us connected with our team at all times.

Cons

At the moment we haven't come across any downsides.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JB

Jessica Berry

Marketing and Advertising, 500+ employees

5.0
October 2022

structured collaboration

Pros

Getting the team on board with Slack was really simple and organizing projects by channel makes day-to-day collaboration feel much more structured. My team genuinely enjoys using it because it's highly visual which helps them make quick decisions based on how projects are laid out at a glance.

Cons

it can be hard to fully disconnect. The notification settings aren't as user-friendly as they could be especially when trying to manage boundaries and maintain a better work-life balance.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 500+ employees

5.0
October 2022

Appreciate the mobile app

Pros

Using it feels very simple and the notifications come through in real time. The mobile app makes it simple for the team to stay connected from anywhere and the huddle feature works really well for quick team meetings and instant conferencing.

Cons

I really do not have any major complaints about this software. It does crash once in a while but that seems to be related to system errors rather than the software itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GS

Ganeev Singh

Computer Software, 1-10 employees

5.0
October 2022

Useful bot

Pros

Keeping a workplace connected is where this software really shines. It lets us create separate channels for different projects which keeps conversations organized and much easier to follow. The bot is helpful for all kinds of tasks and setting reminders makes it simple to stay on top of pending work. Huddle is another feature we rely on a lot especially because the audio and video quality is excellent. Being able to join multiple workplaces is also very convenient and has been genuinely useful. Sending larger files is not a problem and the integrations with tools like Jira, Trello and GitHub add a lot of value to daily collaboration.

Cons

we can't access older messages because our current plan doesn't include that feature. The pricing also feels a bit expensive for smaller companies. On top of that, Huddles can disconnect when the internet connection is weak.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

7

DO

David Oduse

Information Technology and Services, 11-50 employees

5.0
October 2022

Different spaces for different teams

Pros

Project managers or team leads can set up separate spaces for different teams that are all contributing to the same project which keeps communication organized.

Cons

Notifications feel lacking. It would be much better if the product offered quicker and more convenient mobile alerts for users.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

LS

Leena Shidhika

Financial Services, 500+ employees

4.0
October 2022

Connected workflow

Pros

Integrates well with the key software tools I use all the time. That lets me access and use those tools directly inside the app instead of constantly jumping between different applications while working. It makes my overall workflow feel more connected and improves the experience for me.

Cons

The built-in screen sharing and video conferencing options are a weak point though. Compared with dedicated video conferencing platforms, those default features just don't measure up.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

7

VD

Valentin Decroix

Information Technology and Services, 51-100 employees

4.0
October 2022

simplest by far

Pros

Compared with other workplace messaging tools I've used, this one is by far the simplest to manage. Connecting with teammates feels very natural and notifying an entire channel when needed is simple. On the admin side, bringing in new users and creating or removing accounts only takes a single click which makes daily management really convenient.

Cons

I'd still like to see deeper UI customization. There are a few settings for colors and notification sounds but similar to streaming apps, it would be nice to have options like sound previews or even custom wallpapers.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

7

ASPB

Arun Sarathy Pillaibakkam Bahukudumbi

E-Learning, 1-10 employees

5.0
October 2022

I always recommend it

Pros

Back when it was just getting started, it quickly became my first choice and I've kept recommending it to colleagues ever since. It's a very simple chat platform to work with and the interface still feels like one of the best in this category. I've used Microsoft Teams too but that feels much more like a formal office product, whereas Slack actually feels like a modern messaging app with a youthful, trendy vibe. On top of that, it looks polished and offers plenty of customization options.

Cons

Something that really bothers me is the lag and how many system resources it uses especially as a desktop app instead of running it in a browser tab. It can noticeably slow down my computer and that's a major downside.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JRL

Jon Ryan Legaspi

Semiconductors, 101-500 employees

5.0
October 2022

Basic interface that works well

Pros

Quite easy to handle. The app is user-friendly, simple to navigate and easy to understand, with a basic interface that really works well for us as users.

Cons

profile information section can be improved. It would be better if they polished it a bit more, more in line with social media platforms so the details are easier to read and follow.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Accounting, 51-100 employees

5.0
October 2022

Handy keyboard shortcuts

Pros

the polished interface is amazing, the handy keyboard shortcuts like Command+K for Mac users and how many other tools it connects with.

Cons

Honestly there is nothing about it that I dislike. The only caution is that, depending on your company culture and whether you keep the app on your phone, it can start to take over your life pretty quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MN

Matthew Nero

Information Technology and Services, 500+ employees

5.0
October 2022

Amazing built-in screen drawing tool

Pros

It has been really excellent for collaboration. The huddle feature comes in handy a lot and feels like the closest thing to having casual conversations with coworkers while working remotely. The built-in screen drawing tool is also incredibly useful.

Cons

There have been a few occasional outages though only maybe a couple of times each year.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AT

Audriana Trevino

Higher Education, 51-100 employees

5.0
October 2022

Channel-based communication done right

Pros

A lot of the communities I'm already involved in use it which makes it really convenient. Moving smoothly from one group to another works very well and being able to message people directly or chat with a team feels spot on. The option to create channels for different discussions also helps members stay organized and makes it much easier to know where to look for answers or past conversations.

Cons

It could offer a few more features but the ones it already has work perfectly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

IMS

Isalanya Mwase Sam

Computer Software, 11-50 employees

5.0
October 2022

Dedicated workspaces for collaboration

Pros

Slack gives our team dedicated workspaces where we can collaborate, communicate and stay focused on specific projects together. It's a really strong tool for keeping teamwork organized.

Cons

One downside is that it needs a very reliable internet connection to work properly. If the connection is weak, it can take a long time to load or sometimes not load at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DH

Dan Hume

Marketing and Advertising, 51-100 employees

5.0
October 2022

Variety of channels

Pros

The variety of channels and the platform's features really help keep communication across the company organized and effective.

Cons

It would be even better with more built-in integrations so it can work more smoothly with other platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

MPT

Macarena Pastor Toledo

Telecommunications, 500+ employees

5.0
October 2022

essential calling features

Pros

Being able to organize conversations into different chats depending on the topic is something I really value since it lets me include only the people who may actually be interested in each discussion. The calling and video calling options are also essential. On top of that, sharing files directly in a chat while talking through a specific issue is a feature I use a lot and really appreciate.

Cons

Even though I have it set up to send me notifications when messages arrive in a certain chat, they sometimes don't come through on the Windows app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JP

Joachim Platzer

Consumer Goods, 1-10 employees

5.0
October 2022

Crucial for organizing everything

Pros

Getting started with Slack was quick and using it day to day has been just as simple. It connects with almost every other app or service I use which is absolutely crucial for keeping everything in one place. On top of that, the support team has been excellent whenever needed.

Cons

At this point I don't really have any complaints. Sure, the app has the occasional bug now and then but the developers tend to fix those very quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10