Anonymous
Marketing and Advertising, 101-500 employees
“Modern team communication app”
Pros
It makes team communication feel very modern and next-level compared to traditional ways of working together.
Cons
Up to this point, I haven't come across anything I dislike about it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Deanna Whitlow
Writing and Editing, 1-10 employees
“Feels very accessible”
Pros
Compared with other group messaging apps and websites, this one feels much more accessible. Since we run a self-funded digital publication with staff spread across different parts of the world, it has made communication a lot simpler and more manageable.
Cons
Quite a few staff members have said their alerts were turned off on their own or just were not coming through at all.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Non-Profit Organization Management, 51-100 employees
“Solid experience”
Pros
During a digital grant competition sponsored by a German organization, I was introduced to Slack for the first time and it turned out to be a really good choice. It comes with useful features that are simple to use and I honestly do not regret using the app.
Cons
I have not come across anything particularly difficult to use but the language preference settings could be improved so that more people are able to use it comfortably.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Marz Herewini
Transportation/Trucking/Railroad, 101-500 employees
“easier to use”
Pros
Compared with other staff communication tools I've used, this one feels the most simple to navigate. It's simple to start quick one-on-one huddles or bring other people into the conversation and sharing files is really convenient too.
Cons
There are no drawbacks that can be mentioned here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Moises Ruvalcaba
Electrical/Electronic Manufacturing, 101-500 employees
“I enjoy the features”
Pros
It has been great for collaboration. Adding channels and bringing the right people into conversations is simple which helps get things done more efficiently. I really enjoy most of the features it offers.
Cons
I honestly don't have any complaints at this point. The software feels very well built, highly customizable and I really don't have anything bad to say about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
saaman shirini
Computer Networking, 1-10 employees
“adapts to different ways of working”
Pros
There are plenty of useful features built in and the platform is flexible enough to adapt to different ways of working.
Cons
notifications sometimes get turned off without any permission.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jordan Simpson
Consumer Services, 11-50 employees
“appreciate its flexibility”
Pros
I really appreciate how flexible Slack is. It works well for managing projects, supporting sales enablement and connecting directly with people when needed. It's especially well suited for remote teams.
Cons
Honestly, I don't have any complaints about it. I've used Slack across several organizations and it has consistently been a powerhouse collaboration tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jn sudhir
Computer Software, 500+ employees
“Professional and secure platform”
Pros
It feels like a professional, secure platform with plenty of customizable features. The file-sharing options are really solid and being able to send code for review is especially useful. Calling that feature amazing still feels like an understatement.
Cons
I haven't run into any real issues with it, aside from the occasional bit of lag.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Yashika Arora
Financial Services, 500+ employees
“multiple screen sharing feature”
Pros
Working remotely gets a lot better with the multiple screen sharing feature. Several people can share their screens at the same time so nobody has to sit around waiting for one person to stop before the next person can present. That has been especially helpful when a team is collaborating on the same project or task from different locations.
Cons
On the downside, the platform does not feel very smooth at times. It also does not let me know when someone has seen or read my chat so there is no clear read notification. There is also a limit on the number of people when creating an IT group which means we end up creating an IT channel instead. Another issue is that not everyone is given permission to archive a channel.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
suresh chand
Computer Software, 11-50 employees
“Lets me set reminders”
Pros
It makes remote work more manageable. It helps me quickly see who on the team is available, keeps notifications timely and lets me set reminders so I don't miss anything important. Video calling is also built in which is really useful and the apps and integrations add a lot of flexibility. I also appreciate having private channels when conversations need to stay limited to specific people.
Cons
An annoyance comes up when sending messages because it sometimes checks for regular expressions in cases where that behavior is not really needed. For certain file types, it would be better if this could be changed or handled differently.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Md Asif Nawaz
Real Estate, 101-500 employees
“Overall theme looks good”
Pros
Compared with similar tools, the interface feels more polished and the overall theme looks much better.
Cons
Channels are really useful for organizing different conversations into separate groups.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Gerry Delacruz
Retail, 500+ employees
“Nothing to complain about”
Pros
Using this for team communication has been a really great experience. A single message reaches everyone in the right channel instantly which makes collaboration feel fast and efficient. It's incredibly useful and works very well for keeping everyone aligned in real time.
Cons
Honestly, there's very little to complain about with this app. I use it all the time on a regular basis and it continues to be dependable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel Ajilore
Marketing and Advertising, 1-10 employees
“easy for everyone”
Pros
Getting around the platform is really simple so you do not need to be tech-savvy to use it well. It is one of the best team collaboration tools I have used for messaging, tagging, working with teammates and sharing files. The availability of both private chats and team chats also makes communication much more convenient.
Cons
Message notifications can sometimes arrive late and there are times when the alert shows up around 30 minutes after the message was sent.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Chinazo Agha
Logistics and Supply Chain, 11-50 employees
“affordable and worth it”
Pros
Compared with similar tools, this one is much more budget-friendly and that's the part I appreciate most.
Cons
At this point, I still haven't come across anything I dislike about it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Nathaly Uvidia
Computer Software, 1-10 employees
“Feels like Whatsapp”
Pros
Using it feels a lot like WhatsApp which makes it very accessible. What I appreciate most is that if you get removed from a project group, the messages are still saved but you stop receiving notifications from it.
Cons
The installation process was the hardest part. It only managed to install properly on my computer after the third attempt.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Sarah Fernandes
Food & Beverages, 1-10 employees
“No bugs at all”
Pros
After nearly a year of using it, every department on our team has really taken to it. It's been a very effective way to stay in sync within individual teams and also collaborate across different functions. We rely on it for daily follow-ups, project coordination and task tracking. Our IT team even uses it for bug tracking and supporting remote work. Staying connected with coworkers is now just one click away and it has made communication feel much more immediate and unified.
Cons
We haven't run into any issues or bugs with it at all. It has been working flawlessly for us.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Yash Sharma
Computer Software, 500+ employees
“Supports collaborative tasks”
Pros
Across many organizations, including mine, this software has become a really valuable tool for teamwork and collaboration. It supports just about every kind of collaborative task we need so teams can communicate, coordinate and work together effectively in one place.
Cons
search bar could be better. When searching for a person, it also brings up shared files, whereas it would be more helpful if it showed only names in those results.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Anonymous
Marketing and Advertising, 1-10 employees
“an amazing solution”
Pros
Communication between team members is quick and simple which makes day-to-day collaboration much more efficient.
Cons
The voice and video calling features aren't completely reliable although we rarely use them here anyway.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Katarzyna Skibińska
Information Technology and Services, 11-50 employees
“Includes chatting, audio and video calls, file sharing”
Pros
It has become our go-to space for day-to-day team communication. We use it for much more than just messaging. Includes chatting, audio and video calls, file sharing and even setting up simple polls for the team. The detailed notification controls are especially helpful since we can decide when to stay available to others and when to mute alerts to concentrate on the task at hand. The integrations with tools like Google Drive and Calamari are also a big plus. Overall, it's very user-friendly and simple to navigate on both desktop and mobile. It's hard to imagine our everyday work without it.
Cons
The only real downside is that the steady flow of notifications can sometimes become distracting.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Monika Mysliwiec
Medical Devices, 101-500 employees
“User-friendly design and helpful huddles”
Pros
Right from the start, it felt very user-friendly and simple to use. The design is user-friendly which makes everything simple to navigate. Features like huddles and screen sharing have been especially useful for day-to-day communication with coworkers.
Cons
There really aren't any major downsides for me although there are times when my messages take a little longer to load than I'd prefer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9