Total 105 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

32%

3

Stars

16%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

L

Lauren

Insurance, 1-10 employees

More than a year

5.0
June 2018

We have used the TimeFlow clock for our office for 2 years now and we love it.

Pros

Each of our employees finds it easy to log in, and the payroll setup is a breeze. Navigating and using the payroll features is not only simple but also incredibly helpful.

Cons

The only minor gripe I have is the limited wallpaper customization options based on seasons or occasions; more variety would be appreciated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Bridget

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0
June 2018

Love it! Easy to use. Especially like the finger sign in.

Pros

With its user-friendly interface and robust reporting features, managing time and payroll is a breeze. Adjusting time entries and maintaining an hourly pay scale is effortless.

Cons

While customer service can be difficult to reach at times, they are prompt in replying once you email them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Albert

Not Specified, N/A employees

More than a year

5.0
June 2018

have been using this software for many years. I like ease of use, functionality, dependability

Pros

This software offers excellent reporting features and is easy to use. It efficiently tracks hours, employee schedules, and time off, all at an affordable price.

Cons

It would be great if it integrated with QuickBooks and offered more back-office operation features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Melia

Hospital & Health Care, 11-50 employees

More than a year

3.0
April 2018

Do not feel as though it is worth the cost.

Pros

While the program is generally user-friendly, we sometimes encounter issues like freezing and unexpected shutdowns.

Cons

I feel the cost of this product is too high compared to similar services and software available.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

J

Jay

Sporting Goods, 1-10 employees

More than a year

5.0
April 2018

Regardless of the incentive for the review, I am happy with Duoserve as a product and tool.

Pros

Duoserve is always accessible and straightforward to use. It streamlines payroll processing with easy-to-track summaries, speeding up the entire process.

Cons

Sharing passwords among employees allows them to clock in or out for each other, which could be problematic.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Victor

Not Specified, N/A employees

More than a year

5.0
April 2018

Easy to use, accurate great reporting

Pros

The simplicity and well-designed reports of this software, coupled with cloud service, provide peace of mind regarding data security.

Cons

Enlarging the font or improving formatting for easier reading would be beneficial; otherwise, I have no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jessica

Health, Wellness and Fitness, 11-50 employees

More than a year

4.0
April 2018

We changed programs it was not a smooth transition.

Pros

Employees find this software easy to use, and the payroll reports simplify the process for me as well.

Cons

I wish it integrated with our payroll software seamlessly. Also, if it is advertised as cloud-based, it should offer a subscription for multiple computers, not just one per office.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L

Liseth

Not Specified, N/A employees

More than a year

5.0
April 2018

Over 5 years using it!

Pros

Tracking employee time and processing payroll has become much faster and reliable with this software. As long as there's internet connectivity, it works like a charm.

Cons

An offline mode would be useful in case of internet outages; beyond that, I can not find any other issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Richard

Not Specified, N/A employees

Less than 6 months

5.0
February 2018

Timeflow was a gamble from my point of view being new to the small business world but has been great

Pros

Installing this software was quick and hassle-free, minimizing any loss of productivity. As a business owner, this ease of use is invaluable for improving efficiency.

Cons

Flexibility to adjust pay period week dates and times, along with additional customization options, would enhance the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mariah

Real Estate, 1-10 employees

Less than 6 months

3.0
February 2018

Software was easy to use, it was easy for my staff to log in a be able to keep track of their times.

Pros

This software was straightforward for both me and my staff to use, making time tracking a breeze.

Cons

There is nothing that comes to mind that this software does not do that we require.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Not Specified, 11-50 employees

Less than a year

4.0
February 2018

Easy to use and export date

Pros

The software's ease of use and flexibility in recording billable hours make it invaluable. Exporting data and comparing it with external records is also a seamless process.

Cons

The software lacks a feature to manage multiple records under a single client, requiring duplicate entries for multiple cases.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

J

Janice

Not Specified, N/A employees

More than a year

4.0
February 2018

Makes keeping up employees time much easier

Pros

I appreciate how easy it is to use, especially for employees logging hours from different computers.

Cons

Enlarging the font or improving formatting for easier reading would improve the user experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Jenna

Furniture, 1-10 employees

More than a year

2.0
February 2018

I bought this software and was never actually able to use it.

Pros

While the price was good, I'd prefer something more reliable even if it costs more. Ordering and delivery were quick, though.

Cons

Getting the software to work initially was challenging, and even after installation, it did not perform well also getting help from the company was difficult.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

3

Functionality

4

S

Shelly

Not Specified, N/A employees

Free Trial

3.0
February 2018

Very helpful

Pros

This program is simple yet effective for tracking hours, making it ideal for new users.

Cons

The customer service provided is poor.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

R

Richard

Information Technology and Services, 1-10 employees

More than a year

5.0
February 2018

IT professional that uses this software for clients looking for a reliable, easy to use timeclock

Pros

Its reliability over the years has been impressive, with clients still satisfied after a decade of use.

Cons

I genuinely have no cons to report. Even without an incentive, I recommend this software for its quality and reasonable price.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

J

JoAnn

Hospital & Health Care, 11-50 employees

Less than 6 months

3.0
February 2018

More Customer support would be good. **An incentive was offered for a review

Pros

Easy accessibility and accuracy in timekeeping make this software a valuable tool for my business.

Cons

It needs to be cloud-based; it has frozen my computer multiple times, which is frustrating as an administrator.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

6

V

Veronica

Real Estate, 1-10 employees

Less than 6 months

5.0
February 2018

Great Product

Pros

It is incredibly user-friendly, making my job much easier. The interface is great and simplifies tasks significantly.

Cons

Perhaps the color schemes could be darker for better readability; sometimes, it is a bit hard on the eyes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Brittany

Not Specified, N/A employees

Less than a year

5.0
February 2018

Overall a great product for the cost. Nice features and generally easy to use.

Pros

The way it tallies total hours per week is incredibly helpful for processing timecards and monitoring overtime.

Cons

I found it a bit tricky to navigate the system to print my timecard and access additional information. However, with no training, I eventually figured it out.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

K

Keren

Not Specified, N/A employees

Less than a year

5.0
February 2018

Very easy and friendly to use

Pros

I find this software really easy to use, both for employees and myself. The graphical layout is intuitive, making timesheet production a breeze.

Cons

The fingerprint scanning option occasionally malfunctions or operates very slowly for various reasons.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

S

Sharon

Not Specified, N/A employees

Less than 6 months

5.0
February 2018

Very good

Pros

Using the free version to track my hours for freelance work has been great. It is simple and user-friendly.

Cons

The pricing packages do not make sense; the number of users should match or be less than the number of computers, not the other way around. The cloud-based aspect is poorly executed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10