Total 1789 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

28%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

AH
Abbie H.

Marketing and Advertising, 11-50 employees

Less than 6 months

5.0

amazing automation

Pros

Using Trello I find it incredibly simple to navigate and I really appreciate being able to create rules that automate my to-do lists which saves me time, I also love how it links with Outlook and Teams since it gives me a solid way to structure my time and tasks while I juggle responsibilities across multiple teams.

Cons

to be honest there isn't much about Trello that bothers me though after trying the premium tier for two weeks I felt it didn't justify the cost for my needs perhaps because I didn't explore its advanced capabilities fully.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Marketing and Advertising, 1-10 employees

Less than a year

5.0

Approachable interface with good value

Pros

I've found this tool to have one of the most approachable interfaces when you first get into project management and I appreciate how clearly it shows tasks and their movement across a project's lifecycle I'm also impressed that it provides a free tier that actually works and in my experience the paid plans are reasonably priced and offer solid value.

Cons

There's very little to criticize overall.... if I had to nitpick I'd say it doesn't boast the depth of features that power users might crave yet in my view it's still exceptionally difficult to surpass as an entry-level project management tool given its simplicity and effectiveness.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Information Technology and Services, 101-500 employees

More than a year

4.0

Spot-on user experience

Pros

For me the trello user experience is spot-on, very intuitive to navigate and overall a fantastic way to arrange projects, products and events while keeping everyone aligned and aware of their responsibilities and due dates, I really appreciate that there are community-contributed templates available which makes it ideal for newer teams unsure which tool to pick, since it stays smooth, focused and visually oriented and very approachable.

Cons

It integrates with other tools but when I need to work together on images or doodles for a card, I can't do that in trello.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

EM
Evandro M.

Accounting, 1-10 employees

Less than 6 months

4.0

Simplifies team collaboration

Pros

I find it really simplifies working with colleagues offering a shared platform where we can both share and automate tasks and it comes with a broad set of tools that enable our team to collaborate effectively.

Cons

Although I haven't used the product to its full capacity so I don't have major complaints, one thing that did bother me was that we had to stay connected to the internet at all times in order to receive updates and follow any task changes which proved inconvenient on occasion.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

8

A
Anonymous

Legal Services, 1-10 employees

More than a year

4.0

real-time collaboration

Pros

Real-time collaboration for teams is incredibly useful and reflecting back to when my group relied on SharePoint for tracking project and task updates, I found Trello to be a major, welcome improvement!

Cons

At times the platform feels excessively open-ended and I often crave clearer structure and step-by-step guidance so I can use Trello in the most effective way possible with my ADHD-brained approach to tasks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

8

CR
Cydney R.

Real Estate, 1-10 employees

More than a year

4.0

Clear kanban views

Pros

The kanban views are what I genuinely appreciate most since their clarity and simplicity make the whole product feel very approachable and simple to use and I find the built-in templates invaluable because they help me branch out into board setups and workflows I wouldn't have thought to try on my own.

Cons

I wish it offered smoother, more native integrations with a wider variety of other tools and platforms so that syncing across different tech stacks would feel effortless also I'd like the free tier to allow creation of more boards because I'm often blocked by limits when experimenting or collaborating.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

EC
Ellen C.

Computer Software, 101-500 employees

More than a year

5.0

Excellent value and integrations

Pros

I find it offers excellent bang for the buck and is incredibly easy to use and I appreciate Trello's broad functionality, I frequently make use of the many integrations and add-ons, especially those that tie into Slack and Google Drive.

Cons

There are times when the number of cards and lists packed into a single workspace feels overwhelming to me and I would prefer if Trello were a bit cleaner and more structured so that managing everything would be less chaotic.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Hospitality, 11-50 employees

More than a year

5.0

helpful roadmap mapping

Pros

I've found Trello makes mapping out a roadmap for A/B testing and broader business development simple and it also offers excellent collaboration features that my team relies on.

Cons

Because there's so much information visible at once I sometimes feel overwhelmed and in my experience it behaves like a complex CRM where it takes quite a while to become comfortable navigating the interface.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

8

NP
Nuno P.

Financial Services, 101-500 employees

Free trial

4.0

Refreshingly simple interface

Pros

I find the interface refreshingly simple to use since it only requires a handful of basics to get started right away and because of that low barrier I can jump in without fuss. Moreover I've relied on it for a variety of tasks.. everything from organizing project tickets and tracking their status to running retrospectives where I can set up the different columns needed for a full retro.

Cons

It's intentionally lighter and more managed I often find it's missing a number of the more advanced features that its bigger sibling, Jira includes which can be limiting when I need those capabilities.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

SG
Shana G.

Construction, 101-500 employees

Less than a year

5.0

awesome for purchase orders

Pros

One thing I really appreciate is how it organizes our purchase orders because I can easily keep everything sorted by dropping items into specific categories I've set up, on top of that, I like writing notes directly on the Trello cards so teammates can see where an order stands at a glance. I also add the colleagues who need to follow each card and I routinely slide cards across the columns I've created as progress happens until the order is finished and I archive it.

Cons

Can't think of anything about this program that bothers me, it fits into my workflow smoothly and has become a genuinely valuable tool for getting my work done more efficiently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LB
LONI B.

Photography, 1-10 employees

More than a year

5.0

Perfectly flexible and effortless

Pros

What I appreciate most is the flexibility. Trello molds to my needs whether I'm organizing work projects, handling personal to-dos or capturing creative ideas. Its drag and drop boards make progress updates effortless and I like the layout's overall tidiness.

Cons

I find it frustrating that several useful advanced capabilities are locked behind a paid subscription which becomes increasingly restrictive when I need to scale up and add more automation and integrations.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CF
Carl F.

Construction, 11-50 employees

More than a year

5.0

Visual and great for automation

Pros

I've noticed that new hires pick it up in minutes and because the interface is so visual I can instantly spot bottlenecks without digging through menus and since it integrates smoothly with Gmail, n8n and QuickBooks we've been able to automate many repetitive tasks ourselves without dragging IT into every little workflow.

Cons

For reporting I find the built-in options feel pretty limited until you start adding Power-Ups and when I'm trying to get into more advanced automation or build richer dashboards the platform begins to feel somewhat basic compared with tools that offer deeper analytics out of the box.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

WD
Wendy D.

Legal Services, 1-10 employees

Less than a year

3.0

unfriendly support

Pros

Using it has been approachable and more importantly the platform reliably keeps me informed and maintains my connection to colleagues and my boss which helps me coordinate work without constantly chasing updates.

Cons

I've found customer support to be unfriendly and since many clients don't understand how to use the platform I often have to step in or push for better onboarding and help resources so this issue gets resolved.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

3

Functionality

7

EK
Edward K.

Computer Software, 1-10 employees

More than a year

4.0

Simple and flexible

Pros

I really value the simplicity and flexibility of the tool since it's simple to get started and it handles a variety of use cases from project management to knowledge bases and calendars.

Cons

Often the way accounts are managed causes headaches, because I see client users forget how they signed up and then can't log in or receive any notifications which becomes frustrating.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

9

PT
Paul T.

Marketing and Advertising, 1-10 employees

More than a year

5.0

Great email-to-board feature

Pros

For me the standout Trello capabilities are the email-to-board feature which makes it possible to create tasks straight from my inbox, the system's AI pulls in most of the important details, keeps the original message intact and highlights dates. I'm a big fan of the different views.... tabular, calendar and the classic kanban which are incredibly handy across a variety of scenarios. The automations are brilliant too letting me set up weekly or monthly renewals so target dates repeat after a week, a month, etc. I also use the calendar subscription to fill my diary with tasks and goals and the customer success team has been very supportive.

Cons

I think Trello can feel a little too minimal when you're managing highly complex, tightly-coupled projects although to be fair I don't usually work on that sort of thing. Still its elegant simplicity can be a limitation for complicated workflows yet with the right add-ons and integrations you could stretch it to handle genuinely demanding tasks. For my own needs however I haven't come across any real drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WA
Wilberth A.

Computer Software, 11-50 employees

More than a year

5.0

effective for teamwork

Pros

Trello is incredibly simple and easy to use which lets me organize multiple team members and keep a clear, high-level view of how a project is progressing at any moment, while also making it simple to break work down into manageable pieces. It helps me keep track of customer-related tasks without jumping through hoops and fosters genuine teamwork by making collaboration feel natural and frictionless. Honestly the collaboration tools stand out to me as the feature that quietly keeps everyone up to date without requiring constant follow-ups or manual status checks.

Cons

I feel the main limitations are fairly noticeable in my workflow, there's a cap on how many projects I can effectively monitor switching between projects can be awkward and time-consuming when I need to toggle contexts quickly and I sometimes worry about hitting the platform's storage limits which can be a constraint for larger teams or media-heavy projects.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

AG
Andy G.

Non-Profit Organization Management, 1-10 employees

Less than a year

3.0

hard to add new projects

Pros

It is really simple to share tasks with others and because responsibilities are clearly assigned to specific people, it became much easier for our small organization to keep tabs on ongoing projects and who was responsible for each part.

Cons

As someone without admin privileges I find it difficult to add new projects to the agenda in the system which makes the tool far more useful for managers than for regular team members.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

DD
Dhaval D.

Information Technology and Services, 11-50 employees

More than a year

4.0

weak reporting on free tier

Pros

I find the board-and-card layout incredibly simple and I really like that I can drag and drop tasks, add checklists and keep everything visually organized since it makes my workflow feel clear and manageable on top of that bringing new teammates up to speed is impressively simple thanks to the simple interface.

Cons

When a project gets larger, the boards can quickly become cluttered and I've noticed that the built-in reporting and analytics are fairly weak unless I pay for a higher-tier plan which is frustrating for more complex, data-heavy work.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

L
Lauren

Construction, 11-50 employees

Free Trial

4.0

How Trello works in a call center

Pros

I've been using this tool and it really brings value for money. The process automation is smooth and the customer support has been great whenever I needed help. The features are easy to use and task tracking makes everything so much simpler. It really helps me stay on top of client management too.

Cons

It wasn't the easiest program to teach to our not-so-tech-savvy team members. They really struggled with it, which made the whole process more challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

J
Jacob

Internet, 500+ employees

Less than a year

5.0

Boosts productivity!

Pros

This tool is super easy to use when I need to find competitor intel or check out product features. It has really helped boost my productivity. I use it all the time and it's become an essential part of my daily workflow.

Cons

The UI could definitely use some improvement but overall, it's easy to use. It's one of those tools that genuinely makes my life easier and I feel good using it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10