Total 4146 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

26%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

EP
Elena Pollastro

Non-Profit Organization Management, 51-100 employees

More than a year

5.0

“no training needed”

Pros

The visual board setup is quite simple and my whole team was able to start using it productively within minutes without any formal training. The drag and drop cards, checklists and due dates make everyday task tracking feel simple and satisfying.

Cons

Their reporting and analytics are fairly basic unless you pay for Power-Ups. Once we ended up with more than just a few boards it also became harder to keep a clear bird's eye view across all projects.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

GO
Gabriella Oliveto

Telecommunications, 11-50 employees

More than a year

5.0

“Effective automation”

Pros

Trello works really well for me because its project tracking is simple and the automation features are genuinely effective. It helps keep tasks organized lets me follow progress visually at a glance and automates repetitive steps which saves time and boosts the team's productivity.

Cons

It can feel a bit limited when managing more complex projects. Other than that it has been excellent overall.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KK
Keith Kowalski

Facilities Services, 11-50 employees

More than a year

5.0

“organized maintenance work”

Pros

Keeping our maintenance work organized with Trello takes very little effort. The technicians can update their cards right from their phones as soon as a work order is done and I can quickly see what's still open across all our locations. The board layout fits a smaller team really well so everyone knows exactly where to check. The checklists are also helpful for following multi-step facility tasks and the pricing feels very reasonable for a business our size.

Cons

Unfortunately it doesn't really integrate with our facilities management software so I end up entering the same information twice. It also doesn't handle labor hours or material tracking very well. Once there are around 15 active work orders spread across multiple properties, the boards can become cluttered pretty quickly. It's also missing some important field service features like mileage tracking, equipment logs and a way to attach service history to individual assets.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

FT
Freweini Tesfalidet

Mechanical or Industrial Engineering, 51-100 employees

More than a year

4.0

“Simple setup”

Pros

The visual setup with boards, lists and cards is one of the most simplest I've seen. It takes just a few minutes to get everything configured, the drag-and-drop works flawlessly and the Butler automations save a lot of time on repetitive tasks without needing any coding.

Cons

It can get pretty chaotic when you're managing projects with hundreds of cards or more complex dependencies. On top of that advanced views like Gantt, Timeline and Table are locked behind paid plans and the team resource management features are quite limited.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

7

MV
Mariana Vega

Marketing and Advertising, 1-10 employees

More than a year

5.0

“clear, visual experience”

Pros

Everything feels very visual, clear and user friendly which makes the overall user experience really enjoyable. The free plan is also quite generous for smaller projects since it includes up to 10 collaborators and 10 boards per workspace. It even connects well with our other tools so its a very practical platform.

Cons

One thing it's missing is built in time tracking and that would be really helpful to have. It can also become a bit more challenging to scale when you're managing larger teams or more complex projects.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

EL
Eduardo Lamas

Construction, 500+ employees

More than a year

4.0

“boards keep projects organized”

Pros

For me this software experience has been really positive. It's very simple to work with and it makes managing projects tasks and deadlines feel much more manageable. I really appreciate how clean and organized everything appears and it's easy to tell at a glance what still needs attention. The boards and cards are flexible enough to adapt to different ways of working without becoming confusing. Overall Trello is a dependable and convenient tool that helps keep progress on track and saves time. Definitely a strong option for staying organized.

Cons

When you're juggling a lot of boards cards and tasks at the same time it quickly becomes cluttered. While it does a good job of keeping things organized bigger projects can sometimes require extra effort to stay neat and manageable. It's not a serious problem though and with a bit of upkeep it's fairly simple to handle.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

HB
Hannah Bessinger

Information Technology and Services, 51-100 employees

Less than a year

5.0

“simplified content workflow”

Pros

Keeping research, writing, editing, SEO review and publishing in separate stages works really well without making the overall process feel complicated. It also saves time that briefs, links, notes and feedback can all stay attached to the same card when content is handed off between team members.

Cons

I'd like to see more built-in reporting for content performance, team workload and campaign progress instead of having to depend on other tools.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

JL
Joy Lillis

Management Consulting, 11-50 employees

More than a year

5.0

“Accurate time tracking”

Pros

Back when we picked Trello four years ago, we needed a platform that could handle project management and track time accurately so our billing would stay efficient and dependable. Since then, we've brought more and more of Trello's features into our everyday workflow and at this point it's the only tool we use for project work.

Cons

When I'm juggling a lot of projects with plenty of people involved things can occasionally feel a bit cluttered but that's kind of a non issue because the newer AI features are making it quick to locate even hidden subtasks.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A
Anonymous

Writing and Editing, 1-10 employees

More than a year

5.0

“Budget-friendly for freelancers”

Pros

In my opinion this is a very affordable option for managing tasks and project boards especially for freelancers who are just getting started.

Cons

The free features can get used up fairly fast and before long you may need to pay for the tool. It's also not as full-featured or stable as platforms like Monday or ClickUp.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

DV
David Victorine

Information Technology and Services, 11-50 employees

More than a year

3.0

“overwhelming to use”

Pros

Trello keeps rolling out plenty of useful new features but even with all that the platform feels more stressful to work in than some of the other tools available.

Cons

I get overwhelmed pretty easily by how many items can pile up in my account. The level of detail and granularity is excellent but it can also become mentally exhausting to sort through.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

CC
Craig Cordova

Insurance, 500+ employees

More than a year

5.0

“Time-saving automation”

Pros

Working with this platform has been fantastic because it's simple to pick up while still offering plenty of room for customization. I manage a wide range of projects and none of them are structured the same way so Trello's customization features make it easy to visualize and capture those differences. On top of that, the Butler automation tool has saved me a lot of time by taking care of repetitive tasks.

Cons

Trello isn't the best fit for very large, complex, cross-functional projects. It can manage the workload but boards start to feel bloated and become harder to read which honestly mirrors how messy big projects can get in real life. So it feels less like a flaw and more like the reality of managing something that large. One smaller limitation I've noticed is that there isn't a clear way to create contingent tasks where one task depends on another being completed first.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

AHS
Ann Hampton Shea

Computer Software, 101-500 employees

More than a year

5.0

“Works great for collaboration”

Pros

Trello is very user-friendly and works really well for collaboration. It's especially useful for our projects that are at a moderate level of complexity. Compared with something like Microsoft Project, it feels much less overly detailed and easier to work with.

Cons

One challenge is that teams are often reluctant to adopt new software and not every feature is included in the free version. I also don't always get to choose which project management tool is used although I've had the chance to work with Trello in several different roles.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

SM
Sourav Modak

Information Technology and Services, 51-100 employees

Less than 6 months

4.0

“visual boards keep work moving”

Pros

It's quick to learn and it offers really strong visual organization. The Kanban board setup makes it very simple to map out project pipelines follow task progress and keep cross-functional work organized. Butler automation is a big plus too. It handles repetitive actions like assigning team members automatically or changing card labels which saves a noticeable amount of time every week.

Cons

For Kanban-style task management it works really well but it can start to feel a bit restrictive when I'm dealing with highly complex projects that have multiple layers of dependencies especially in large engineering or research environments. Features like advanced reporting Gantt-style timelines and custom workflow rules are locked behind paid plans or added through third-party Power-Ups so the overall setup can feel somewhat fragmented if I need deeper analytics from the start.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

7

VF
Vincenza Faini

Information Technology and Services, 101-500 employees

Less than a year

5.0

“Organizes work into clearly defined stages”

Pros

One of the best things about Trello is how naturally it organizes development work into clearly defined stages. It gives us a fast view of what is still pending, what is currently being developed, what is under code review and what has already been completed which makes prioritizing work much simpler. Being able to add descriptions, attachments, checklists and comments also keeps technical conversations and project details tied directly to the right tasks.

Cons

Trello works extremely well for lightweight project management but it starts to feel less effective when handling large engineering projects with more complex dependencies. Stronger features for reporting, workload management and technical project tracking would make it a better fit for bigger software teams.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

AB
Andrew Bazar

Marketing and Advertising, 1-10 employees

More than a year

5.0

“Versatile label feature”

Pros

Keeping everything structured is where Trello really shines. It helps me organize tasks in a clear, well-defined way so I can see everything at a glance in one place. It's also flexible when it comes to customization and the label feature is especially useful and engaging for separating and identifying different types of work.

Cons

One limitation with Trello is that it doesn't offer Gantt chart creation which can be a drawback for users who need that for project planning. It also supports communication between team members and stakeholders but not every user is equally comfortable with that aspect of the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

BH
Braden Hamm

Design, 51-100 employees

Less than a year

5.0

“flexible for design teams”

Pros

I think its biggest advantage is how well it keeps the full design process organized, from early brainstorming all the way to final delivery. It gives a clear picture of design tasks, research work, user feedback, revisions and priorities. The option to customize boards, add references, attach files and work with teammates makes it much easier to keep the workflow moving across different stages of product design.

Cons

It can start to feel a bit limited when you're handling more complex projects that need detailed documentation, advanced design analytics or more in-depth project reporting. It also depends on extra integrations for certain specialized design workflows and higher-level collaboration needs.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

LL
Leo Ludard

Management Consulting, 1-10 employees

More than a year

4.0

“Clean boards and quick onboarding”

Pros

Their visual drag-and-drop board setup makes it simple for me to check project progress at a glance without clicking through a bunch of menus. Getting started doesn't take much effort either and new team members can usually understand how it works within minutes. On top of that, the free plan is generous enough to work well for small teams or even personal projects.

Cons

This software is really solid for basic workflows but it starts to feel limited once projects become more involved. There isn't a built-in way to map dependencies between tasks so it gets harder to manage multi-step work with blockers. Reporting and analytics are also pretty lacking unless you pay for a Power-Up or connect a third-party tool. Once a board fills up with dozens of cards, it can start to feel cluttered and harder to move around and there's no real hierarchy for subtasks beyond simple checklists.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

JC
Julie C

Leisure, Travel & Tourism, 1-10 employees

More than a year

5.0

“simple to use”

Pros

Trello offers a cost-effective system that's very simple for users to fit into our daily workflow. It really helps us with productivity and keeps activity tracking well organized.

Cons

It doesn't include a built-in chat feature so you have to depend on other communication tools. Managing interdependent tasks can also be difficult since changing one item doesn't automatically update related tasks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

EW
Emilia Wood

Facilities Services, 101-500 employees

More than a year

5.0

“visibility across active work”

Pros

One of Trello's biggest strengths is the visibility it gives across active work. I can instantly tell which tasks are still pending, currently in progress or already completed without digging through long email threads or multiple chats. The card-based layout is really effective for following network incidents, change requests and day-to-day support work and the ability to add comments and attachments keeps all the important technical context together in one place.

Cons

Trello is very capable for basic to moderately complex workflows but it can get harder to manage when the volume of support tasks starts to grow. More advanced reporting, stronger ticket management tools and deeper analytics would make it a better fit for teams supporting larger IT environments.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

BLS
Byron Lemus Serrano

Computer Software, 51-100 employees

More than a year

5.0

“reliable timeline”

Pros

It was honestly a relief to see Trello's timeline view keep working without completely freezing even after I uploaded our entire project portfolio.

Cons

An issue I ran into with this tool was how much effort it took to change the colors used in the critical path. On top of that, those changes triggered some odd problems and ended up confusing employees who were trying to use the system's features. As a dedicated Mac user, I've also felt that the support for Mac users has been lacking.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

9