UserVoice streamlines product feedback management, providing tools for gathering, organizing, and analyzing user input. While some smaller teams might find the software complex, its robust features help improve product development and customer satisfaction. Overall, UserVoice is a valuable tool for effectively managing user feedback.
UserVoice Specifications
Time Tracking
Task Management
Reporting
Budget Management
What is UserVoice?
Overview
UserVoice helps product teams get valuable customer insights by consolidating feedback from different sources. Its customizable feedback portal, in-app widget, and direct integrations with various email clients, CRM, or support tools allow customers and internal teams to share feedback anytime easily. UserVoice software also provides a powerful "Actionable Insights" feature, which makes it easier to identify and prioritize customer needs. This allows product teams to act quickly on feedback by taking appropriate actions and providing timely customer responses.
With this project management software, you can manage all feedback in one place. It also helps analyze data to make better product decisions based on customer demographics, sales data, or customer feedback from surveys. As UserVoice project management integrates with popular tools, it is simple to set up and scale your feedback system quickly. UserVoice also provides advanced analytics, which allows you to measure customer satisfaction over time and gain insights into customer behavior. It helps teams improve their products and services by better understanding the customer.
UserVoice Pricing
UserVoice Demo
UserVoice Review
UserVoice feedback software has generally received positive reviews. Customers appreciate its ease of use, powerful analytics tool, and self-service portal. Some customers have also reported that there has been an increase in customer satisfaction due to UserVoice's ability to provide real-time insights. You can read more about UserVoice Software Reviews in our Reviews Section.
Our Thoughts
UserVoice Software is a powerful tool for consolidating clients’ feedback and managing customer relationships. It offers an extensive set of features, making it easy to capture customer feedback, analyze it, and take necessary action. UserVoice could be a valuable tool for product teams looking to understand their clients better and improve customer satisfaction.
UserVoice Features
The self-service portal is the hub of UserVoice. You can create an online space for customers to submit feedback, report bugs, and vote on ideas – all in one place. It also allows you to respond quickly to customer feedback and prioritize improvements. The portal is customizable and integrates with popular tools to easily scale up your feedback acquisition.
See How It WorksUserVoice allows you to create and manage a knowledge base of FAQs, tutorials, and other helpful resources. This makes it easier for customers to find answers without submitting a ticket or waiting for an agent's response.
See How It WorksUserVoice project management software lets you track customer engagement across different channels. By tracking engagement data, you can see which channels are most popular with customers, identify complications, and develop improvement strategies. In addition, engagement tracking helps you measure the success of your customer engagement initiatives and make data-driven decisions about them.
See How It Works
