UserVoice streamlines product feedback management, providing tools for gathering, organizing, and analyzing user input. While some smaller teams might find the software complex, its robust features help improve product development and customer satisfaction. Overall, UserVoice is a valuable tool for effectively managing user feedback.

UserVoice Specifications

Time Tracking

Task Management

Reporting

Budget Management

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What is UserVoice?

Overview

UserVoice helps product teams get valuable customer insights by consolidating feedback from different sources. Its customizable feedback portal, in-app widget, and direct integrations with various email clients, CRM, or support tools allow customers and internal teams to share feedback anytime easily. UserVoice software also provides a powerful "Actionable Insights" feature, which makes it easier to identify and prioritize customer needs. This allows product teams to act quickly on feedback by taking appropriate actions and providing timely customer responses. 

With this project management software, you can manage all feedback in one place. It also helps analyze data to make better product decisions based on customer demographics, sales data, or customer feedback from surveys. As UserVoice project management integrates with popular tools, it is simple to set up and scale your feedback system quickly. UserVoice also provides advanced analytics, which allows you to measure customer satisfaction over time and gain insights into customer behavior. It helps teams improve their products and services by better understanding the customer. 

UserVoice Pricing

UserVoice offers multiple pricing plans depending on your business needs. Click on the Get Pricing for detailed information on UserVoice pricing plans. You can also contact our customer service helpline to acquire a customized pricing plan, tailored according to the requirements of your unique organization.

UserVoice Demo

You can watch a free UserVoice Software Demo to see how it works and explore UserVoice features. The software also offers a free trial.

UserVoice Review

UserVoice feedback software has generally received positive reviews. Customers appreciate its ease of use, powerful analytics tool, and self-service portal. Some customers have also reported that there has been an increase in customer satisfaction due to UserVoice's ability to provide real-time insights. You can read more about UserVoice Software Reviews in our Reviews Section. 

Our Thoughts

UserVoice Software is a powerful tool for consolidating clients’ feedback and managing customer relationships. It offers an extensive set of features, making it easy to capture customer feedback, analyze it, and take necessary action. UserVoice could be a valuable tool for product teams looking to understand their clients better and improve customer satisfaction.

UserVoice Features

The self-service portal is the hub of UserVoice. You can create an online space for customers to submit feedback, report bugs, and vote on ideas – all in one place. It also allows you to respond quickly to customer feedback and prioritize improvements. The portal is customizable and integrates with popular tools to easily scale up your feedback acquisition.

how it worksSee How It Works

UserVoice allows you to create and manage a knowledge base of FAQs, tutorials, and other helpful resources. This makes it easier for customers to find answers without submitting a ticket or waiting for an agent's response.

how it worksSee How It Works

UserVoice project management software lets you track customer engagement across different channels. By tracking engagement data, you can see which channels are most popular with customers, identify complications, and develop improvement strategies. In addition, engagement tracking helps you measure the success of your customer engagement initiatives and make data-driven decisions about them.

how it worksSee How It Works

Pros and Cons of UserVoice

Pros

  • Helps in quickly and easily managing users' questions and providing answers and feedback
  • Great editor capabilities
  • Seamless communication for the product management team within the company
  • The knowledge board and upvoting features are easy to use

Cons

  • At times, customer emails may be redirected without clear reasons
  • Customizing the user portal can be challenging

UserVoice Reviews

Overall Rating

5

2 Review(s)

Rating Distribution

5

star

(2)

4

star

3

star

2

star

1

star

December 2023

Good but Bloated

Sam

Telecommunications

Ease of use

10

Value for money

4

Customer Support

10

Functionality

10

Pros

The knowledge board and upvoting features are easy to use. Managing ideas, responding to users, and sending messages is a not an issue anymore. It's also easy for other team members to contribute their ideas.

Cons

There are numerous features in the software that we don't utilize, which sometimes increases the cost beyond what we require.

November 2022

Great product for keeping track of software wishlist

Phil

Computer Software

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Setting up this software is simple, and the initial cost is low. The issue tracking feature is excellent which makes it a great tool for maintaining a knowledge base.

Cons

We have been using Uservoice for 8 years, and there isn't much we dislike about it. The only minor issue we've encountered is that occasionally customer emails get blocked without any apparent reason, resulting in missing support tickets. However, Uservoice has been excellent in resolving these situations.

Frequently Asked Questions

Yes, it comes with an accessible API.